family nurse practitioner

registered nurse

care manager

billing representative

Erie Family Health Center

What is the best part of working at the company?
Working at Erie, you'll work with a group of people who genuinely care about community health. I don't know if I'll every find another group that cares this much about helping the underserved communities. Especially working as a team towards the same goal. 

What is the most stressful part about working at the company?
The medical side of it, but this can be found anywhere. Some people are not taking care of themselves and this can absolutely cause stress. 

What is the work environment and culture like at the company?
At my location, coworkers are friendly and helpful. There are a few people who have worked here for a long time and are adamant about doing things a certain way, but they are also the ones we learn from the most. There's also a community. celebrating each other. 

What is a typical day like for you at the company?
In my position, you have your own schedule to attend, but also certain procedures done in clinic during provider visits.  Administering medication as needed, and a lot of problem solving that comes to our inbox.

It’s a demanding, fast paced and stressful environment. Month after month middle management can never stay on track for accounting month end close. This issue then becomes the staff’s responsibility who always stay late 80% of the time to complete tasks to meet deadlines while middle management goes home on time. They’re not supportive good leaders who are willing to roll up their sleeves and help in any form at all. They’re managerial delegators who interrupt you throughout the day with questions and meetings. If you’re not done with your work because of that then you still have to stay late to finish your work no excuses while they go home on time.  They will micro manage you all the time. They’re not patient with the learning curve and will put you on probation in a minute if they’re not satisfed with you. If you’re ok with that management style then prepare yourself to be overworked and not appreciated for your efforts. You will not want to work there long.

If your working your first job ever ... then maybe this is a good fit. But everything about this place is backwards. Incompetent individuals are given upper management roles and they are not required to have any sort of degree commensurate with their new title. If you claim to speak Spanish - during your individual someone who maybe speaks at a 20% proficiency level will interview you in Spanish. The “teams” have a supervisor and 2 team leads .... my department had 6 people with 2 leads and a supervisor.... the  y never helped anyone with the workload. The most foul mouthed individuals I have ever worked with- and I worked as a nurse for 10 years... the pay is terrible. The hours are non negotiable. You are warned about being truthful with providers. When I say truthful I mean just that... telling the truth. Management will encourage you to either lie or omit pieces of information. If you can’t be honest with the providers about scheduling or staffing .... what else are you hiding ? Training is a joke... you are set up to fail. 

I should have known this place was TRASH when the whole front desk staff walked out on them and they had to hire all new front staff, they hired us and put us all in a messed up situation we were all trained different from different sites and we could ask 5 people the same question and we would all get different answers nobody knows anything. Not consistent at all If I could give this place no stars I would. Not organized terrible unprofessional we were told if we didn’t like it feel free to look for other jobs, I was a PBA at the Evanston/Skokie location. The job doesn’t care about the employees it all about patients. No security we were told in order to get security something had to happen. Well something did happen and they choose patient over me. Company is micromanaged. Poor training expects you to know things they have not taught you. Manger is miserable and try’s to make everyone else like miserable bad emery but it is only at that location I trained at division and wish I could have stated there

This is a call center position and on most days call volumes are very high. Training isn’t the best; you’re told one thing and when you shadow a Rep you will quickly learn that not every Rep follows what you were taught. Not all Reps are treated equally; there is a lot of favoritism. Turnover rate is very high. When you first start you will be working the closing shift ,Saturdays and they will change your schedule with very short notice.Supervisor; who over see's the team leads can be very rude at times and can becomes very irritated and annoyed when you ask her for help. There isn't room for growth and will not be given raises when they claim they will. Plus sides to this position are that you earn POT and sick time quickly, and the team leads are very helpful.

Working for Erie Family Health Center has been a great experience. Here at Erie we believe health care is right not a privilage. We provide accessible, affordable and hight quality health care for those in need. We priortise in all of our patients and help them out in any possible way. We try to make sure we answer all of out patients questions and take care of all their health care needs. My postion in Erie is not only to check patients in, i make sure my patients have updated information i verify theyre insurance eligibility shcedule follow up appoinments take payments and the list goes on. I also Helped alot of our patients enroll in to health insurance the first open enrollment perido and the second open enrollement period.

I have worked at Erie for almost 3 years but the last few months I was there were so depressing. However, I do have to say that at first I love it here. Until, I started seeing favoritism towards co workers. It did not bother me at the begging. Until, it started affecting me and my supervisor will treat me poorly.  I see how people that do their jobs never received at least a high five from their sujpervisor. I also see that people that don’t really work get treated better. Also, you can burn out quickly because Many times you do works of other and still get treated poorly. The reason why I lasted those years will be because of the clients.

I have worked at an FQHC previously to working at Erie and I can definitely say its a fast paced environment. The leaders are effective, but there is much work to be done with the team leads, especially MA's. I do sometimes get concerned on how we are maintaining sustainability, especially within our IT and billing departments, but Erie has some of the most committed people working there and it shows daily. Everyone is so nice, responsive and just willing to collaborate to make sure patients get the best care and quality care at that. I can definitely say my 4 years have been busy, but I love what I do and the people I work with.

Erie does have some good people who care about the community they serve. If you are a Latino patient and need help, their are those who can help you get good care. 

If you are looking for a job - steer clear. Upper management has a different agenda. At the end of the day it is all about the bottom line. They have gone through countless managers and directors who did not do and see things their way.

never worked in such a toxic, chaotic environment in my life. if you’re a whistleblower, they’ll make you management even if you have no experience. a lot of animosity between coworkers, a lot of drama, a lot of being overworked. if the team leader doesn’t like you, they’ll overwork you just because they don’t like you. if you speak up that you’re struggling or refuse to do something right away, it’s automatically you talking back and refusing to acknowledge them as a superior so you will be written up.  wanted to walk out multiple times but I did not want to do that to my doctors. the residents are the only thing that made this job bearable.

Top Job Titles	Average Salary
Family nurse practitioner 4 salaries reported	$99,750 per year
Registered nurse 3 salaries reported	$32.00 per hour
Care manager 3 salaries reported	$54,667 per year
Billing representative 1 salary reported	$32,000 per year

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