director

customer insights analyst

vice president

project manager

insight manager

Escalent

I worked there for several years, horrible management. They always threatened to fire you over any small thing. Harassed about bathroom breaks, no real leadership. It was like working for Adolf Hitler. I'm so glad they closed due to Covid-19. Like Oh, and they also cut your hours. I remember receiving a 100.00 paycheck a couple of times, and I was normally working 50 hours every two weeks. I'm not saying all locations were poorly managed, but the one I worked for was.

Most enjoyable part of the job was the people you worked with. The work was demanding and seemed to pile up without promotions. Wore many hats at once. Upper management was a bit out of touch with day to day things and how long it took to do specific tasks.

This is outbound call center where you are calling businesses on behalf of telecommunications survey.
You ask the person that answers to speak to person in charge of phones. You cannot accept don't bother us as a response, they want you to mark it as a call back. If you reach a manager or owner and they say they are busy, they want you to still pry. If you reach a restaurant at lunch or dinner time, they still want you to pry. You will take a lot of abuse from business you call

The people there are so kind and cool but most of the guys are absolute dogs. The guys want to get a hand on any woman there under age 50. 

The pay is so little for the workload but they do give raises and they are good about that.

They have a great time off plan and you can sign up for Aflac through them.

They have a lot of fun activities and free food but BEWARE, if great customer service is your passion, this is where that passion dies.

Escalent is a decent place to work in your early years of your career. After that, employees are expected to work overtime and volunteer for roles outside of their responsibilities. Definitely not a leader in market research as they claim. 

I like working at Escalent because you have flexible hours and work in a pleasant environment.  It is a little bit competitive however.  I get real satisfaction as I talk with various people all over the United States and most of them are pleasant.  My real satisfaction comes when I am able to do a survey with the customer on the phone.

Working remote has been super easy & not much has changed. Work is easy & I enjoy what I do for the being being. Management was great in the center & working from home it is as well. Pay isn’t all that starting off but you can work your way up.

Not much I would say. The hours you can work are really flexible with whatever else you have going on. It’s mostly a part time place of work. You don’t get the full benefit of working the full month like you need. But, all in all it gives you time you need to work mostly and also give you time to do other things that you have to do.

Really enjoyed the job plenty of overtime and flexibility . When covid hit everything changed. There was more micro management and raises were halted. Including cyber security problems and equipment problems which i was blamed for the problem. 

I worked for this company for 17 years. I became disabled in 2014 they allowed me to return to my job after leaving for a family emergency. I enjoyed my job talking to different people all over the United States. I was only Part time.

Top Job Titles	Average Salary
Director 3 salaries reported	$129,667 per year
Customer insights analyst 3 salaries reported	$66,667 per year
Vice president 3 salaries reported	$146,667 per year
Project manager 3 salaries reported	$60,000 per year
Insight manager 3 salaries reported	$99,667 per year

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