reporter

resource manager

delivery coordinator

enterprise account executive

operations manager

Esquire Deposition Solutions

Mid-market, investor-owned organization with all the benefits and problems you would expect given those circumstances. It is a stable company with many good people. Management has it's problems, but nothing out of the ordinary (i.e. Finance, IT, OPS, etc. all pursuing their own priorities). 

Once an ever-changing chaotic organization run by Sales, it has matured into an organization run by OPS. 

Unfortunately the new modus operandi is to slowly stifle and suffocate every deviation from the current state (whatever that may be in a given circumstance) unless and until every single employee agrees on every single decision lest someone's feelings get hurt for not being asked to sign-off on every single detail. That is to say, it is now much more difficult to get anything accomplished.

While the chaos is gone, the organization now spends most of it's efforts documenting and holding meetings, especially meetings on how to document everything. The organization has now confused meetings and documentation with implementation and execution.

Typical day was working mostly via email with local area offices around the country, also physical personnel in the Atlanta office, dealing with client issues and concerns. Unfortunately the day really was with dealing with more internal issues that continuously impaired mine and everyone's job, making things more complicated and difficult than they needed to be. This continuously occurred because the company is poorly managed and the staff is extremely under-trained. You never really had a voice nor someone who'd listen.
I learned AVTPro, RealLegal, ADP, Solaria, Download Manager, Esquire Production Process, Esquire Intranet Structure. I gained valuble management exeprience for my career & legal services knowledge.
I enjoyed most of my co-workers. They were kind, fun, humorous and for the most part enjoyable. The issue was on and execuive managemnt level throughout my experience there both with the previou sowner and the new one. Very out of touch, disorganized, not straight-forward with everything, no definitive career advancement paths, no real training structure, etc.
the hardest part of my job was knowing all the isues with the company and seeing no resolution. The definition of insanity! The most enjoyable part of my day were my co-workers....and bagel day!

When I first started I thought I made the right decision. Little did I know I made a huge mistake. Changes were being made by a new management team and it just became miserable. I wasn’t there for long and thank goodness. The mandatory OT was horrible. Some of the changes they made since I started did not make any sense. If it ain’t broken don’t fix it. I feel so bad for my Supervisor. They treat them bad from what I saw. They don’t know how to balance work out fairly. They pressure you and it is just a complete mess of management. I mean if your young and looking for experience go for it and then RUN out of there while you can. They seem nice at first , but true colors start coming out once your fully in there. All they care about is what you can put out.  A job is a job, but this job literally gave me anxiety every day and I have never felt this way anywhere that I worked. On top of that, they paid me less than what I was making. I thought it was worth it and it wasn’t. Anyway, good luck to whoever applies. You need it !  Hopefully it gets better. 

Bait and switch. As a Service Delivery Coordinator, you will be hired to do a task @19.00 an hour.  What you don’t know is they want you to do 5 tasks and pay you no more.  For all the responsibility, you will wonder if you should study paralegal or go to law school.  The morale is bad, company is very cheap, and garbage insurance is 105.00 per week.  Your net check will not cover your bills.  Also, you will be micromanaged with productivity meetings weekly to get more work from you and it’s not sales, no bonuses either.  When the holidays come, you’ll be coerced into a Potluck, where employees bring food.  The company doesn’t even spring for the Christmas party.  But they mail you a cheap card with no money in it.  After your first year, you’ll get a 4-7% raise =.70 cents. Now a few employees are happy:  the manager and the resource managers:  they earn the money unlike the service delivery coordinators.  Don’t get too excited because there’s no mobility. Is there anything good? Co-workers and looking for your next job

Esquire bought a major competitor, which caused for a very chaotic integration. Then they sold the company to private investors who quickly figured out that they overpaid. C level do not listen or take actions on issues within the workplace. Senior management is quick to jump on employees for doing things wrong rather than coaching and mentoring. There is minimal culture. They created a motto of "We get it Right" for the client which is met approximately 60% of the time. There is always something going wrong which causes so much stress. The production team doing all the heavy lifting is undervalued, and recognition is minimal and not genuine. There is no room for advancement. Majority of hires are referral so they quickly become part of the cycle and can't speak up. Reviews are unproductive, uncaring, and very vindictive. I would steer away from this organization until they hopefully do one day "get it right."

Management is laughable.  Training is longer then needed on the history of court reporting and not enough on the actual job.  They make promises they won’t keep.  If you work hard you get punished for it.  If you do next to nothing you get promoted.  Everything you do and say will absolutely be used against you.  Overtime starts off as mandatory the. When you are accustomed to the additional money in your check and never having a moment for actual life, they take the overtime away.  They have made sure you can’t get raises.  They expect you to be social and friendly in office without speaking to your coworkers.  There are no mistakes allowed, you’re a robot.. don’t forget that.  They ding you for everything.  Management doesn’t answer questions or offer support, they don’t dont even speak. When you give notice they are more than happy to just be rid of you even though they don’t have enough people for the work load!  

Don’t do it to yourself… 

So many promises made to clients and employees that simply were not met. For an industry that is supposed to be client focused, they keep failing at timely delivery of work product. I left when several clients that I brought to Esquire told me that they liked me, but couldn't work with the company anymore because of all of the broken promises and heavy collections tactics. I feared the association with Esquire would hurt my future in the law community. The other national players in the industry are gaining market share for a reason, and it is sad for the dedicated ones like myself that busted our humps to bring the company new business. These firms will eventually go back to working with their previous providers.

Typically increased workload without offering any compensation. When asked about compensation it was implied that we were lucky not to be laid off. Company was always playing "catch up" and the blame was always placed on the lower level employees. Favoritism and nepotism is the name of the game. No bonuses or raises, almost zero overtime and increasing workloads with no compensation made me consider leaving many times. Unacceptable treatment by higher-ups towards entry-level workers.
I noticed that nobody working there , save for a few had stayed there very long, understandably

Almost no room for advancement.
General incompetence from almost every department.

Working at this place is stressful and no support from management. After 1 month of training they put you into production to deal with legal professionals and the employees are new to the field, most are. The COE is managed by a group of high school kids, who believes in favoritism and unfair distribution of work. Everyone should take inbound calls, however there are some who will literally tell management they are not answering the phones and there is no repercussion. I've seen two  promotions occur in the company  because they were involved  romantically  with someone in management. Worst place I ever worked and wouldn't refer anyone to work there.

Ran by the most unprofessional people. They do not care about their employees. There is always MANDATORY overtime. Managers are useless. It’s constantly busy and very stressful. The managers do not help with work they sit in meetings and laugh on zoom all day. Expect people to do 100 task on their own. There are so many frustrated and upset clients to deal with and constantly are taking phone calls because went can’t attend to clients from emails/tickets. The managers talk about their own employees in such negative ways. There has been weeks where we had 18 hours mandatory over time because they can’t keep employees. So disorganized, new rules every other week. 

Top Job Titles	Average Salary
Reporter 201 salaries reported	$26.35 per hour
Resource manager 17 salaries reported	$62,281 per year
Delivery coordinator 11 salaries reported	$21.55 per hour
Enterprise account executive 30 salaries reported	$110,000 per year
Operations manager 21 salaries reported	$99,167 per year

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