field technician

desktop support technician

cable installer

field service technician

cable technician

Essintial Enterprise Solutions

A typical day at work consists of confusion, miscommunication, and a struggle to keep busy. Between the micro-managing of the warehouse/depot manager leading to poor decisions, poor communication between upper management and middle management, the lack of experience shown in warehousing by the management, inappropriate behavior stemming from warehouse manager and multiple associates due to willful ignorance, to the complete disregard for typical warehouse conduct/professionalism expected from a leadership team. I have found my determination to make the best of the situation, strained. They promise opportunity for growth and progression in the warehousing field, but fail to actually deliver on said promise. They do not provide raises for anything other than promotion, and provide very little room for any possible career growth. All that being said, I have found that what keeps my drive going, and the business running, are the A+ managers underneath the building/warehouse manager. Although slightly inexperienced, they make up for that by how they communicate and lead those under them. Day in, and day out, I hear about the struggle the leads and middle management go through, to try and better the workplace and gain a better understanding on warehousing, due to the upper managements ignorance/disregard. The people working in the depot and warehouse as normal employees have been the best part about the job, and of the main reason anyone stays. Although the people are great, and the possibility of a great job experience exist, it is not currently attainable with the current upper management team. I would not recommend anyone to join this company, until some serious changes are made. 

Workplace is very bi-polar.  Customer promises are not earnest.  The "very" upper Management is wishy-washy.  However...If you want to be asked to achieve everything without being given anything... this is the place for you.  Be warned...Honesty is a challenging concept for this culture.  You always seem to be walking a tightrope trying to handle customer promises without being given the needed resources to uphold the promises made.   Hey no net!  Really!... there have been so many layoffs you cannot even qualify for Unemployment Subsidy Insurance from AFLAC.  There also has been wage reductions almost every year for the last 4 years.  They simply do not value their employees.  They rely heavily on contract labor and expect these contract techs to represent the company in stellar fashion.  They put it all on the line (their reputation and customer expectations) on the backs of contract techs from a work portal.  These techs who make a mere wage, have little invested, and do not have the care or the concern for the client that a tech should have.  Strange thing is the "very" upper management seems to survive all of the company woes.  Truly I would be surprised if they have not actually had pay increases all while taking the bread out their employees mouths.  If you need a "stepping stone" to get your career on a path...might be OK...but again keep your eyes on the Exit signs as the exits are the only way to improve your life.  If you remain too long then you yourself will become a "stepping stone" and the "very" upper management are wearing boots.

My experience working here had some positives, but there are several major issues that made it difficult to see this as a long-term workplace.

Lack of advancement opportunities
One of the biggest challenges is the limited room for growth. Career progression feels unclear and there are few structured paths for employees who want to move up or develop new skills. It can feel like you reach a ceiling quickly.

Non-negotiable pay and raises
Compensation is very rigid. Wages and raises appear to be non-negotiable, which can be discouraging for employees who work hard and want their performance reflected in their pay. This makes it difficult to feel motivated to go above and beyond.

Favoritism in the workplace
There seems to be noticeable favoritism among certain employees. Opportunities, recognition, and flexibility do not always feel distributed fairly, which can impact morale and team trust.

Unprofessional work environment
Some coworkers and interactions came across as rude and unprofessional. A stronger emphasis on respectful communication and workplace culture would significantly improve the day-to-day experience.

Overall
This role may be suitable for someone looking for short-term employment or experience, but those seeking long-term growth, competitive pay progression, and a more professional environment may find it challenging.

Whether you are already miserable before working here or not, you will be miserable by the time you leave. The majority of employees here are miserable and they show it. This company has a high turnover rate due to how bad of a company and job this is. This company is extremely understaffed (most likely because everyone in the area knows not to work here), and you will be doing the work of 2-3 people, and the employees that actually stay here for any period of time don't know what they are doing (they stay because they know they aren't smart enough to be able to get a job anywhere else). It is highly unlikely this company will be around more than a year or two longer. They bite off more than they can chew and get fined and lose a lot of contracts because they can't fulfill the terms of them. They also pretend to be a tech company but are using software and systems from 1998-2003 that have a lot of bugs. Not that you can expect much from a company that can't even spell its name correctly.

Working for Essintial was okay until we got a new director who is not a personable person. I did not feel appreciated for the amount of knowledge I had about the company which in turn made me put in my two weeks. I was moved all over the place without notice to help other departments and was not given a choice or even simply asked to help, I was told to do it or log out. I never saw anyone else treated this way, simply because they would need trained first when I already had the knowledge. I loved working for the company for years... my last few months there were so sad. They lay people off, push more work on others, refuse to provide compensation for extra work being done/knowledge being learned, and get mad when you tell them how you feel about it. The most enjoyable part is working from home and regulating your time yourself. 

Instead of hiring more people - they would rather pay for mandatory overtime for everyone and burn them out working 50/60 hr work weeks bringing down morale.
They do not care at all about your work-life balance. 

They run by the old school adage that ruling with an iron fist and forcing people to do things out of fear makes them work harder, it is the least efficient way to run a company in 2019...Management rules as a tyrant, not a team member and are just not pleasant to be around. IE: Do as I say, not as I do. 

The salary employees are excepted to be just as loyal to this company as to owners  - yet they get ZERO compensation for the dedication- NOTHING. 
Many people go YEARS without raises or evaluations. 


Company motto:  "You should just be lucky you have a job."

What is the best part of working at the company?
Nothing good. Scam upon scam… I was a sub contractor of a sub contractor… so not valued properly and not paid enough to get by. Management just wants a warm body to fill the role. 

What is the most stressful part about working at the company?
There’s no room to move up if you’re a field tech you will remain a field tech and the pay is too low… so not having enough money is stressful.

What is the work environment and culture like at the company?
Grind and grind until you’re burnt out and meet your SLA or get reprimanded even if there’s a legit reason for the delay… they don’t care about the worker just the numbers.

Having had the opportunity to enhance my skills and gain valuable experience while working for you, I'm writing to express my appreciation. The supportive and encouraging environment provided by both my manager and the company have made working at Essintial a truly enriching experience.

The opportunity to continually learn and grow and the supportive and encouraging environment have made this career choice rewarding and fulfilling. With Essintial, I look forward to continuing my professional journey and contributing to the company's success.

What is the best part of working at the company?
Absolutely nothing there's nothing good about working here if your not one of their "favorites" you are shown no appreciation ever!!!!

What is the most stressful part about working at the company?
The aag you are treated lack of training to be able to advance

What is the work environment and culture like at the company?
As I mentioned if your not a favorite then don't count on advancing or worse yet no raises EVER  IN 5 YEARS 

What is a typical day like for you at the company?
Unappreciative you leave feeling like do I really got to return tomorrow

I'm on the phone making calls to technicians to get some one to repair and return ATM machines back in service.
I have learned that when ATM's go down the banks have to have a repair staff in place to insure that they get fixed as fast as possible.
management has to be on top of every contract to be able to meet required contractual need for each company.
and coworker have to work together in order to insure that our technicians can meet requirements needed to cover all of the areas in the cities and counties that are needed.
the hardest part of the job is finding enough technicians to meet the needs that we have.

Top Job Titles	Average Salary
Field technician 10 salaries reported	$24.50 per hour
Desktop support technician 6 salaries reported	$26.17 per hour
Cable installer 1 salary reported	$30.00 per hour
Field service technician 4 salaries reported	$50,000 per year
Cable technician 112 salaries reported	$28.79 per hour

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