truck driver

driver

warehouse/driver

service coordinator

owner operator driver

Estes Forwarding Worldwide

Been here for almost a year and a half, and since the very beginning I saw flaws within the company, supervisors are not always available, they can't do much and depend on the headquarters to get something approved (takes literally days) escalation request are sent straight to the spam box as we never receive confirmation nor resolution, training: 0 when a first started my training they took 2 hours of my time and "teached me" how to use the system and call flow, I learned the process of the company taking calls, HUGE LACK OF COMMUNICATION WITH CUSTOMERS AND TERMINALS, I'm always told " your company has the WORST reviews ever" wish I could say " yes, we dont know how to do business". It's impossible to understand how a logistics company have absolutely no clue about logistics?, I feel bad when I have to say " this is not scheduled for today" and then made up stupid excuses that customers already know, all EFW frontline knows the real reason of the missed appointments "the department in charge to send the paperwork never did" or they just simply add terminals that later PA/DA's decline AFTER MENTIONING SEVERAL TIMES they dont 1.cover areas 2 need routing 3. restricted items due Covid19.. this is absolutely ridiculous! even when you wanna cover this department's mistake in order to not take the bullet, is just impossible not to think of the level of stupidity this people has, a simple email, or a Excel sheet with terminal restriction/conditions could have just solve out the overflow of calls and angry, unsatisfied customers/terminals.

a typical day at work: stressful
what you learned: how to avoid toxic companies like this one.
management: none
workplace culture: fun when you don't have to deal with the problems of the company.
the hardest part of the job: log in
the most enjoyable part of the job: log out


The company was what it was. It wasn't great it wasn't horrible. This is a smaller company that is growing but there is only so much growth potential for a freight forwarding company. They try to convince the employees the company is going to be the next FedEx or UPS but it is a bunch of bologna. Company has too many eggs invested in one basket. They live in the moment and don't provide adequate training to employees. The little training there was was often retro active as opposed to proactive. In the interview they talked me up and talked about how much potential there was to move up and experience success and growth. But promotions were given to select few individuals. Management shows favoritism and it wasn't uncommon for a manager to bring in someone off the streets because they liked them personally. Company started off hiring college graduates but started lowering their standards and eventually started hiring temps to fill in and lowering their education standards. Some of the people were just downright rude and crude. A lot of backstabbing and office politics. Got to lick the crud off of management's shoes to get recognized or promoted. I could have saved myself from writing this entire review with two words. Office politics. You can get ahead if you do the right thing, say the right thing, know the right person, and are in the right place at the right time. 

They pick and choose who the rules are enforced against. They change their procedures without telling you. Managers take multiple smoke break even when they should be watching their time for the Supervisor line causing others to have to jump on before their time. They promote people based on who they like, not who has the better work ethic and more experience. They say they care but in fact, they do not. I have always enjoyed my job and my team, but they let one person carry all the weight and don't make the others work.Having to work from home currently due to COVID-19 and they have finally reached my last straw with how they treat their employees.They don't want to give you good, clear instructions before making you do something and then you are having to turn around and fix it. Very few people care about your well being. If management doesn't like you, they will try and find any reason to get rid of you, and if they can't they stonewall you into the position you are currently in and keep you from getting promoted or moving to a different department. Severely overworked and underpaid.

Started with the company a few years ago.  If you are willing to put the work in, you have the freedom to make a lot of money.  Incentive plans are great for Account Managers in the Truckload Division, starting rate is aligned with industry.  Team atmosphere is important.  You cannot be fully successful unless you can work as a team.  Busy, fast pace, but again if you can handle a fast pace environment, this company really gives you the freedom to find your own way to solve problems (with guidance along the way).  Need to be self sufficient and cannot ride coat tails.  You are able to get a pay increase/promoted if you can work!  Good 401k, match after 1 year.  If you are able to come to work, to work, managers/executive team will take care of you and give you everything you need to succeed.

I will say the corporate managers were nice and helpful but they couldn’t get me to where I wanted to be with the company. They could only do so much. EFW works you hard and you do travel but it’s like you’re unappreciated at the end of the day because you don’t get nothing in return especially if you were hoping to move up. This company only wants people to be a yes man and not speak up about bad freight and basically tell you just to deal with it. They only offered certain people into office positions and not the ones that actually asked and applied to get in the office so they can advance in the company.  The dock workers were the best part of the job everyone was a team and like family. 

High-volume of mostly lightbulb packages, too much for the size of the warehouse. Space, accuracy and the picking processes are awful, but the company is too concerned with pleasing their clients to focus on their own issues. Management will have you do any job, nomatter your position and the leadership are very inexperienced and disrespectful. I had to leave because they were constantly taking on more volume and were unable to retain workers. The work culture was very toxic and there was animosity across departments and amongst the workers.

Sacrificed a lot of my life to this company but was never properly rewarded. Hiring process consists of bringing in temps and making them full-time. Tight knit group of managers that show strong favoritism towards certain employees. Managers hire family and friends and there is immediate level of comfort and no sense of urgency for them. They never fire anyone they simply shuffle below average talent around to different positions. Forget about raises!

They do have some good top-level people working there and management is some of the brightest in the industry as far as transportation goes.

EFW has been a very great company to work for, even working for a satellite station. I learned everything I know about the 3PL industry from the experience and training I was given here. Management is there to support you, but you need to be ready to work. The harder you work, the more compensation you will receive in the form of a quarterly bonus payout. The company is currently expanding in many facets, and I was fortunate enough to jump on board at a good time. The hours are normal business hours, and you are not pressured or expected to work after hours or on weekends. You get to work with some big name clients, and people from all over the country.

Truckload department is the worst recently where it had been ok. We had turnover in management and morale is really low due to fear, as they only want to hear "yes sir we love it here". We are told to get on board with the changes or find somewhere else because its what "Upper Management wants". New boss is located not even at an actual office however we are told we need to "wrap our head around coming back into the office". Looking for a new job and I know many others are as well. Stinks because this used to be a good place to work before with present leadership and clarity. I find it hard to not cry everyday at work thinking how I have to work for a company like this. Stay away.

My personal experience continues to be very positive due to my wiliness to be patient and to take advantage of the opportunities EFW has provided.  No company is perfect, but EFW is a perfect place for me.  The management team really cares and for those complaining (to me) aren't/weren't perfect fits for the culture.  Everyday is different and transportation is not an easy career, but it's in my blood now.  The vision of treating everyone as you want to be treated goes a long way when people apply it.  EFW is part of my family and I can't think of any other place I rather be.  Everyone is so friendly from the moment you walk in and deeply cares to see you grow!

Top Job Titles	Average Salary
Truck driver 22 salaries reported	$27.80 per hour
Driver 8 salaries reported	$27.25 per hour
Warehouse/driver 2 salaries reported	$26.50 per hour
Service coordinator 1 salary reported	$26.50 per hour
Owner operator driver 1 salary reported	$52.00 per hour

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