customer service representative

call center representative

data entry clerk

property developer

asset manager

Etech Global Services

When I applied, I mentioned that I was disabled and that I could work with or without a reasonable accommodation. Training was no problem; there weren't any issues there. Once I got to the sales floor, however, I had a panic attack on my first day. Really loud and unprofessional music (so loud that the bass made me sick to my stomach), two chats flashing at the same time, and three different people telling me how to do something are not conducive to someone with the disorder I have. 

     I asked my sales coach if I could have my noise-cancelling headphones so that I could do my job without any issues. She said we would talk to HR. Cue a week of being given the runaround by them on why I couldn't have my headphones. Highlights include, "She *just* left the building for the day" (at 11 am) and "She's on vacation until -insert off day here-". I filled out requests to meet her and was told that my coach would be emailed so I could bring my headphones in. Half a week went by and no email. It seemed like they weren't concerned with helping me do my job at all and I wound up just leaving because there was no possible way I could keep working in those conditions for my mental and physical health. It's definitely not a case of me being lazy or bad at my job; I was usually in the top customer service category and even hit the top spot for the company at one point. 

     And before anyone chimes in, yes, they did offer a temporary solution. It was to move me to a slightly quieter room, where I could *still* hear the loud and obnoxious music coming from inside the main room and far away from my sales team and coach. I was put basically out of sight and out of mind. I felt like I was being punished and put in time out. Changing or asking them to turn off the music also would have made me feel like a jerk, so that wasn't an option I wanted to resort to.

     The pay is nice if you're on the Verizon campaign like I was, but it's not worth the issues faced if you are on the spectrum and literally can't do a job that should be a breeze for someone like me. If it were even remotely possible to do this from home, I would do it again in a heartbeat, but only if I could work for Verizon directly. The office itself and the people that work there make it a living heck. Not to mention that the job description from when I applied was *way* different and made no mention of sales or being a third party whatsoever. It's really misleading, and honestly, kind of fishy/sketchy. I always felt that something was slightly off about it there. Could never put my finger on it, but I wouldn't be surprised in the least if there was something white collar going on in the upper management.

To be clear this review is for the Verizon Campaign in Etech Nacogdoches, which I wouldn’t recommend to anyone ever if you have any dignity. To start off, the place is the nastiest place I have ever worked in: they have a pattern of bed bug infestations every year; The equipment is never cleaned or dusted so if you have allergies you will suffer like I did; The chairs are also very unsanitary and attract bed bugs because the wooden cubicles are very old; Bed bugs literally bit me and my coworkers so they had to transfer everyone to a different room twice a week as they did their extermination weekly because it was so bad.; It is the reason there is now a “bed bug policy” in the Etech handbook. Look for it; there is clumps of dust behind every computer monitor and on every desk there is a thick layer of dust. When I tried to complain they asked me if I wanted to me moved to a different campaign (wow!). Next. The management is TERRIBLE and the most unprofessional I have EVER encountered. Managers/Coaches are people who wanted to stop chatting so they moved up, and now just complain about all the work they have to do as a manager. Every “team” has a “manager/Coach”. I have yet to meet a coach that actually wanted to help. Every coach was always walking out of the room to be on their phone and never doing their job: to help us. Hours and checks are very unreliable because there is no punch clock to clock in. You’re only getting paid when you’re chatting, and any other time you spend in there will not be paid for unless verified by someone of higher authority and they will not verify unless they see it with their own eyes. There’s a new class coming in every other week because they lose people so often. I’ve seen them fire people for no reason. Im convinced they fire pregnant women for being pregnant. Also, Etech does not care about the workers. We get paid $1.00 per upgrade and $2.00 per new line, where if you work in a store (which I have) you get $40 per upgrade and $80 per new line, or a similar structure that is way more than a meager $1.00. You get 3% of the accessories you sell at Etech which is so bad. I sold over $3,000 worth and got $100 of commission. The whole commission plan is super GARBAGE. You have to work your head off to get barely anything back, and they change the requirements every month to make it harder. You can only use your PTO during slow months- no spring break PTO, holiday PTO, or summer PTO. I could go on telling you facts all day long, There is so many things wrong with this place. I can’t even think of one positive except for my coworkers.

This is not a bad place to work if you are a college student (most of their employees are) and you are wanting income that can fit your crazy schedule. There are many different campaigns that you can work on, either providing online chat services or phone support/sales. You get decent training for whatever company/product you'll be working with, which typically lasts around 4 weeks, and it is paid, which is nice. Once on the floor you're expected to slowly pick up momentum through around a week or so period of time and then the training wheels are off. If you are on a new campaign, things typically are better off as there is a lot of energy from management and they have pretty good bonuses and commissions, but in my experience, that doesn't tend to last as long as you'd like. It can get stale quickly and if you're not fortunate to have a manager that cares to try to make it a fun or exciting place to work, it can get old quickly. Sales coaches are the front line management that has the most face-time with agents, and they are typically the best people management-wise you'll run into. Each level that you go up or deal with you'll notice more and more political confusion and drama that takes place and influences much more of the work environment than it should. The other agents that I worked with were amazing, they are in the same boat as you, so you tend to get close and make good friends. The hardest part about this job would have to be the repetitiveness of the day to day grind and the sometimes unreachable goals that they try to hold you to. The most enjoyable part of the job would have to be my co-workers.  Jobs are not guaranteed here so look for warning signs that the campaign is heading downhill (cutting shifts, not as many calls/chats, discontinuing or commissions/bonuses, blackout on taking your vacation time or PTO), this happens more often than not. Try to befriend your supervisors if you want to move up, but to be honest, I would not recommend putting in the effort, work here while you find a better, more stable job, then leave. Also, try to stay on management's good side as they will just try to make your life miserable until you quit instead of dealing with the issue head on.

They are all about numbers and goals. They can care less about the employee unless they are in certain circles. You express to them that their systems aren't working properly to track your sales and they say there are tickets in to fix it over 8 months, but at the same time write you up and suspend you because your sales were not meeting their expectations. There are no benefits for 1 year, no paid holidays, no holidays off, no maternity leave pay, no insurance, dental, etc... and no PTO. When you finally do get benefits, you still do not get PTO. A lot of the awards I mentioned are useless such as certificates, "A Bag of Chips", company t-shirts or promotional items. We do not have a time clock, therefore, people were always having issues with their pay and time as they had to look in 3 different systems along with the employee tracking their own time notes in order hopefully get it all right or as close as it should be. The customer surveys affected the employee's commission pay if it was a bad survey that had nothing to do with the employee's chatting experience, so if the system wasn;t working and the customer left a bad review based on the company, not the employee, it would count against the employee that took that chat although it was out of their range to fix the issue. There were no exceptions for those bad surveys that had nothing to do with the employee. There were also no exceptions or tracking of the sales the employees lost daily due to the payment system errors, if you lost a payment because the system was acting up, you just lost it. I could go on-and-on about why this was the worst experience of my working life but I hope you get the point by now, it was bad. They recently demoted me and others as they were downsizing our campaign but they also offered us $3 in pay and a week without pay leading up to the migration. It was brought to management's attention whether or not it was true and they denied it. Now people are left seeking new employment because they are missing a week of pay and losing $3 hr of pay as well. All management did was lie to us!

The only reason I lasted as long as I did was because of the people I worked with directly. My coworkers kept me sane, even though we were all trapped in the same terrible boat, work or starve. They take you on with promise of flexibility and "servant/service leadership" and then spit you out if you aren't hitting the right numbers (I did not get fired, I had to resign due to the strain on my mental health and finances just to get there every day). They host a variety of contact center campaigns and my direct supervisor and training staff did their best to help me improve and meet my goals, but the campaign leaders and company my campaign was for only allowed us to offer the most expensive services available. Leads were dead, customers had received so many calls from us that they already had the number blocked, most people were receiving subsidized services because of their income, and my job was to use double speak and "use their 'pain points' " and psychological manipulation to convince them to spend more money than they had. Customers who did answer only had bad things to say about the company and services they were already receiving and I was helpless to resolve their issues, it was all about sales sales sales. Not to mention that agents did NOT receive commission if a customer cancelled a service before 30 days.  It was gross, and honestly at this point, most call and contact centers should be chat only,  to buffer agents from the level of abuse they receive from customers when all they are trying to do is the job they were hired for to support their own families. When I needed accommodations to make up time missed (because life happens) , or requested to change campaigns to one I might have been better suited to, my applications were all denied outright with no opportunity for recourse. And the upper mgmt doesn't care because there is a revolving door of people who need work, and end up leaving and being replaced after not very long working there. If you want a contact center position, look for work from home, working directly for the company instead of through a third party like Etech. 

It was okay in that I did bring home a paycheck every two weeks, as meager as it was. The promises made while in training regarding advancement opportunities never came to fruition which was frustrating for someone with a degree. I did apply for positions that would have meant a promotion and better pay but was passed over each time with the reason being that it was based on statistics for sales when the job had nothing to do with making sales. I was told I had awesome experience and an impressive background but one statistic out of several wasn't quite where it should be so was not given the job. Pay started out in training at $7.25/hr and did get a $0.50 raise every 3 months for the first 6 months when we were informed that policy was being changed to once every 2 years, which would only be $0.50 and would not get another one until 5 years which would only be another $0.50 which is inexcusable when you learn that just one campaign brings in millions in one month for the company!!!! Comp was horrible!!! Hours were constantly being change, almost on a weekly basis and the final straw was being cut from full time to part time which meant losing all benefits as well as not earning any more paid time off and losing all paid time off already accrued When changed campaigns, training was, "sit here and read all of this" which was an incredible amount of information and a week to week and a half later put on the phones and then when asking a question either being answered with a question or told that question had already been asked once was demoralizing. Nothing positive but only negatives pointed out. It is an okay job for young people.

I applied at Etech because I was desperate for a job. I worked a couple different campaigns. The last one was Loss Draft for a bank. Most of the callers were rude and would blame you directly for any thing they could. The bank would hold insurance proceeds in escrow and would distribute funds based on repairs completed. The homeowners that failed to pay their mortgage on time fell into this catergory.  You got cussed out for that. Homeowners were often unable to read and comprehend the required forms to properly fill them out.  And you get cussed out for that. Hard me me to have empathy when I'm getting called incompetent for things out of my control. The main bank employees were often rude and you couldn't get help on situations that the agent needed help on.  The bank has a department for examining the documents for errors. There was usually a backlog of 2 weeks or more but we had the continue to tell them a standard review time that was inaccurate. Breaks were scheduled and you were to adhere to them. My bladder plus the diuretics and blood pressure meds made this impossible, but would get coached on adherence. 
There was a note from my Dr. on file regarding this.  Working this job made me so depressed I would wish someone would run into my car on the way to work. Some days i would just call in. The account leader didnt care about anything but stats.I tried to get away from this campaign by requesting to move and was denied. Etech would be an okay company to work for as long as the campaign you are on does not make you completely miserable. Avoid the bank.

A Call Center isn't the best place to work, but even by those standards, this place stands out. A typical day starts immediately as soon as you walk in (no surprise there), with your shift manager asking you why you weren't an hour early to start your shift. As soon as you sit down, you're hit with calls (again, no surprise), but the problem lies not in the work, as we all know call centers suck out your soul, but with how the place in managed. The main center is dingy and dirty, with no dress code at all. This meant that your co workers most likely were going to smell, and smell bad. Second is the toxic way managers grind their employees into dust. Increasingly impossible quotas to meet, one-on-one "meetings" to discuss every little facet of what you're doing wrong, with nothing to offer in the way of positive reinforcement, along with teasing, and not just everyday office teasing, outright malicious teasing. The company also uses questionable practices regarding their software, often using illegally downloaded pieces of software in order to cut costs. No breaks were offered, you were expected to sit for 8 hours straight, and only grudgingly given a 3 minute (timed) bathroom break once you spoke up enough, if you weren't fired on the spot for being disruptive.

I cannot stress enough that this company is toxic to the industry, and please stay away if at all possible (difficult, since it is the only company in town to hire if you have a criminal record).

This job is in a college town. The company is a call center, so you could imagine the average employee here is young, looking for quick cash to supplement their lives. My particular position is not on the phone, it's chatting on the computer via a 3rd party application. Specifically, I work on the Apple campaign, which I find the "coolest" part of my job. I enjoy the fact that I can utilize my technology prowess to help customers do the things they need to do. Management is very supportive, continually giving thanks, so that's a plus. My co-workers are amazing. I'd say the main down side to the job is redundancy. There's not really much chance to do something creative, it's just one thing, all the time. In my particular scenario, I learned a lot about the way consumers ask questions, and how to respond to those questions in a meaningful way. Managers took notice, and eventually allowed me to teach a few training courses. This was extremely rewarding to me because for one, it was a break from the every day norm, and for two, it feels good knowing you are playing some part in someone else's education. I would say that generally, that's the most enjoyable part of my job - the ability to teach people things they otherwise would not have known.

The day at Etech started with logging onto the computer and taking calls without delay.  The training was sufficient to do the task. This was an inbound call center.  My job entailed me to answer client inquiries about the use of the company website. I was required to educate customers how to navigate the website to access their accounts, make online payments, make account changes, add, delete or rearrange the services they were using.  They could also request repair services, or replacement equipment. 
I learned more patience over the phone because we often got calls from elderly customers who were not computer savvy, or who needed much guidance with accessing the correct department for their inquiry.
Their was little interaction with co-workers, perhaps to ask a question or two, but the environment did not allow much of that. The supervisors occassionally walked around but they generally did not interfere with production. 
The hardest part of this job was the lack of on the spot managerial support.
I did enjoy talking with the customers who were not rushed or impatient over the phone.

Top Job Titles	Average Salary
Customer service representative 26 salaries reported	$14.47 per hour
Call center representative 4 salaries reported	$16.00 per hour
Data entry clerk 2 salaries reported	$10.50 per hour
Property developer 2 salaries reported	$90,000 per year
Asset manager 6 salaries reported	$67,000 per year

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