sales representative

customer service representative

cargo agent

airline manager

Ethiopian Airlines

A typical day at work is 8 hours in a coverall and on foot except for the lunch and tea break.And the huge part of it all is group work which makes the working environment so entertaining and makes every one to be simple with one another.A significant miss conception is observed between the technicians and the management in not understanding at all the role of the laboring technician.what makes a typical day hardest is not when we have to change an engine rather when we have to be abused with words after crew meeting with management personnel and go back to the easiest work ever.that is hard.the most enjoyable part of the job is when we have to dispatch an aircraft after a heavy C check or an A check.that is so pleasings.
Everybody in here complains. and also they want to leave this company including me. the only thing that is keeping us here is the unlawful and unfair commitment they make us sign for 7-10 years for 11 months - 20 months training they given us.
they don't give training so frequently  but when something happens at the job place they make us responsible and asks the question, why do u even work on this aircraft??? wait., they are the one who forces us work there without rating. but after all we are the one to take the blame of that.
uuuuuuuuhhhhhhhhhhhhhh don't make me think of this company!

A typical day at work:
Fast-paced, dynamic environment with various tasks related to flight operations, customer service, or logistics depending on your department.

What you believe you learned:
Gained valuable skills in teamwork, aviation industry standards, problem-solving, and a deep understanding of customer experience in a global airline setting.

Management:
Management is supportive but has high expectations. They emphasize efficiency, safety, and quality in operations, with opportunities for feedback.

Workplace culture:
A diverse, inclusive environment where teamwork and collaboration are encouraged. The culture fosters continuous learning and professional development.

The hardest part of the job:
Managing high workloads and pressure during peak seasons or flight delays, which require fast decision-making and multitasking.

The most enjoyable part of the job:
Contributing to a leading global airline and seeing the direct impact of your efforts on customer satisfaction and the company’s success.



Ethiopian Airlines (Ethiopian) is the flag carrier of Ethiopia. During the past sixty plus years, Ethiopian has become one of the continent’s leading carriers, unrivalled in Africa for efficiency and operational success, turning profits for almost all the years of its existence.
The SAP implementation project, valued at $8.5 Million, is part of the Ethiopian business transformation program designed to enhance customer satisfaction and increase employee productivity through end-to-end IT enablement and best practice business process adoption


Responsibilities: 
•	Involved in Logistics team as SAP Consultant for Sales and distribution module.
•	Designed and configured process for inflight sales in SAP.
•	Designed and configured the process for on-ground services in SAP using service contract functionality.
•	Designed and configured the process for wire harness sales in SAP.
•	Designed and configured the accounts determination in SAP financials.
•	Performed unit testing and drove the integration and user acceptance testing.

The harder part of the Airline industry is handling irregularity. As it is know their is always some irregularity due to weather, mechanical problem e.t.c. During this time, you have a lot of challenges form each and every customer. I have learned how to manage such stressful activities with confidence, handling different dissatisfied customer due to irregularity  and try to make them happy.   I have a very good ability to make good relationship with my co-worker and creating very good team sprit. The hardest part of the work is handling irregularity. The most enjoyable part to the job is to solve problem of the customer, help them out  and see when they are happy.

My day started at 7 while the official working hours was 8 to 5. I would review my to do list for the day and the rest of the week; set priorities and targets before everything else. I would then take action on the to-do's in the list in the order set. There might be a need to review the list during the day and regroup.
I have learned both soft and hard skills from ET including but not limited to team work, integrity, candor, discipline, etc which are encouraged by the management. 
The most enjoyable part of my job was working in a team to solve real problems and making people smile again. The harder the problem the more satisfying it is to solve it.

Throughout my time at Ethiopian Airlines, I gained extensive knowledge of aviation operations. Ethiopian Airlines maintains a strong workplace culture centered around teamwork, diversity, and professionalism. Like any aviation industry role, the job demands commitment, precision, and adaptability to changing schedules. One of the most rewarding aspects is being part of a globally respected airline that prioritizes excellence. Overall, Ethiopian Airlines offers a fantastic work experience, providing valuable career growth and a supportive environment. I highly recommend it to anyone seeking a fulfilling career in aviation.

1)most of the time our work is routine.
2)I have learnt coexistence,cooperation,team working,tolerating each other and other technical jobs.
3)there is very bad management system
4)directly on job no any problem I have faced.but indirectly it is difficult to survive with this salary.also there is ethnic diversity. 
5)the enjoyable part is the best culture of work.almost all of Ethiopian airlines Employees are hard worker.

First this airline job requires a team work, patience and of course punctuality of all airline workers from top to bottom. And I personally believe in those. This is because an airline job is a sensitive work place which requires being humble to customers at all time and helping them reach their destination safely at appropriate time scheduled.
 Therefore I very really enjoy the working environment of an airline especially an airline like Philadelphia international airport.

What is the best part of working at the company?
Exposure for enormous experience, meeting new people, updating self everyday, work ethic

What is the most stressful part about working at the company?
Not being with my daughter when she needs me the most

What is the work environment and culture like at the company?
Convenient work environment and strict working culture 

What is a typical day like for you at the company?
The first day I became the part of the company

Bad management system and unlimited power given to Security personal to do what ever they like and it allowed them to abuse employees also there is a problem with labor union it is not free from the management interference. 

Top Job Titles	Average Salary
Sales representative 2 salaries reported	$5,540 per month
Customer service representative 3 salaries reported	$4,599 per month
Cargo agent 1 salary reported	$50,000 per year
Airline manager 1 salary reported	$97,355 per year

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