technician

photo associate

photo technician

front desk agent

driver

EverPresent

Pros:

Honestly, finding genuine pros is difficult. Perhaps the only slight positive was some of the colleagues who were also stuck in the trenches and trying their best despite the circumstances. The actual work could be meaningful if the environment wasn't so toxic and if the company valued its people.

Cons:

Management Hypocrisy & Disconnection: There's a massive gap between the promises made to clients (care, quality, personalized service) and the reality on the production floor or in client services. Management operates with a clear "rules for thee, but not for me" attitude – they take forever to respond to employee needs or questions, but expect immediate perfection and accountability from staff. Mistakes by employees are treated as catastrophes, while management delays are ignored. They often come across as cold and entirely disconnected from the daily grind.

Chaotic and Pressurized Environment: The workflow feels disorganized and constantly rushed. Corners are inevitably cut to meet arbitrary deadlines, leading to mistakes that employees get blamed for. Training is inadequate for the complexity of handling irreplaceable memories, and you're often thrown into tasks without proper guidance.

Unrealistic Expectations & Unpaid Overtime: Expectations, especially for those in lead or senior tech roles (even if that specific title isn't an option), are impossibly high with inadequate support or resources. While overtime might not be officially "expected," the workload is structured in such a way that completing your tasks within regular hours is virtually impossible without sacrificing quality or your sanity. Expect to work extra time unpaid just to keep your head above water.

Low Pay, High Stress: For the level of meticulous care and responsibility required (handling people's priceless memories!), the pay is insulting. Coupled with the high stress, constant pressure, lack of appreciation, and expectation of essentially free overtime, it creates a recipe for burnout. Don't expect fair compensation for the demanding work.

Culture of Blame & Unfair Treatment: When things go wrong (which they do, given the chaotic process), the focus is on finding someone to blame rather than fixing the systemic issues. Hardworking employees who genuinely care about the clients and the quality of their work are often scapegoated or even fired, while those who play the political game stick around. There's little sense of teamwork fostered by leadership, and morale is consistently rock bottom. High turnover is the norm for a reason.

Broken Promises: The company talks a big game about valuing memories and employees, but the actions don't match. Promises made during hiring about growth, support, work-life balance, or a positive environment often turn out to be empty words.

Advice to Management:

Stop the double standards and start treating employees with the same urgency and respect you demand from them. Value the people handling customers' irreplaceable memories by providing adequate pay, realistic workloads, and proper support. Invest in proper training, streamlined workflows, and sufficient staffing. Improve communication drastically, respond to employee concerns promptly, and listen to the feedback from the people actually doing the work. Bridge the gap between your marketing hype and the operational reality. Until then, expect to keep burning out and losing dedicated staff who can't sustain working under such conditions.

This is a job, not a career. On the pro side, this is a safe place to work if you are LGBTQ+ and the hours are extremely flexible with it being primarily your choice. If you work on the production floor there is no reason to be worried about interacting with clients. I do need to give credit to the CEO for knowing literally every employee by name as well. However, I felt unsupported by the majority of management and highly replaceable. 
They meticulously keep track of everything you do and how many seconds it took you to do it. Typically I couldn’t physically move any faster and I somehow still couldn’t hit their targets. It made me too nervous to even go to the bathroom because I was worried how it would impact my numbers. This tracking basically feels like you’re viewed as a machine instead of a whole person despite what they advertise on their job postings and hiring page. 
There are no paid holidays, even when they close the building; you’re expected to make that time up if you want to be paid. They have blackout periods where you are not allowed to take any vacation time. This is not the job for you if you have physical disabilities/limitations due to office layout and constant heavy lifting. The managers seem like they’re under a lot of stress with constantly training new hires, leaving little time to support current employees. The equipment often broke- the keyboards got sticky keys, the mice would stop working, chair wheels would get stuck, computer cords got loose/randomly stopped working, etc. They do not allow employees to use the wifi on personal devices at all. None of the employees ever talk to each other even sitting a few feet apart- I could go a whole day without saying a single word out loud, which got really lonely. 
I regularly came home in physical pain due to the intensely uncomfortable/cheap chairs, frequently had pain in my wrists from nonstop computer use, and often had headaches/eye strain from more or less being unable to look away from the computer screen all day (to stop would impact productivity numbers). Basically, I felt more like I was working on an assembly line than an office.

EverPresent does a fantastic job of making employees feel appreciated, and I can not emphasize that enough. The upper management of the photo department are wonderful, warm, and always willing to help. The CEO knows everyone by name and how they are doing within the company, and it is clear everyone cares about the employees. 
They promote quickly with good performance. If you are willing to pay attention to and uphold the standards of the company, you will be recognized and given opportunities to move up. 
Benefits for full-time employees include health + dental, accrued paid vacation, and 401k
However, this job isn't for everyone. It is a standard office job, and you are held to very high expectations when it comes to productivity. You are expected to keep track of your work activities, office pacing standards, and maintain certain levels of quality. This is an entry-level job and it is not difficult work, and these habits come with time. 
The office environment is not conducive to socializing or slacking off in any way. It is very much a plug-in and work or "podcast" office. Once you get used to the processes it is very easy to auto-pilot and let your mind drift. By far the hardest part of this job for me is the lack of creativity and thinking required. I often find it difficult to keep my brain occupied with what I am doing. 
If you are looking for mentally-engaging work, where you socialize with your co-workers this is NOT the job for you.
If you are an introverted, and diligent worker looking for an entry-level job at a company you can climb the ladder this company could be the fit for you.

This is a great place to work for so many reasons. One is that the people here are honest, engaged, caring people who don't backstab each other and who take the mission of the company seriously. The culture is mission-focused and not corporate-ladder-climbing. Another is that management works very hard to make working here pleasant, even though budgets are tight. Another is that they find creative ways to accommodate employee needs, and are ALWAYS open to our thoughts, ideas and feedback. Most importantly, it's an ideal place to grow. There are lots of training opportunities, and if you speak up about a desire to do something (in a different department, or a different role), management finds a way to try it out, and if it works, great, and if not, try something else. It's the perfect spot if you are entry-level (i.e. just out of school, a stay-at-home parent re-entering workforce, doing a career change, recent retiree, etc) but want to do something meaningful. People usually start in a certain position, and then depending on what you are good at and like, management will find a way to use you best and you will be happy because you are in a spot doing something you are good at and like! It's a perfect place to build skills and gather experience, while having management's support and training available. I love my job here!!

Was not a fan of how i was treated during my time here but it was handled afterwards by HR i think. I definitely was made to feel replaceable and not valuable.

On my 2nd day of non-training, i was told by one of my HR mentors i wasn't going fast enough and that the way i organized my project bin was "wasting company money" and unnecessary. The time sheet to clock out is super strict too, you have to punch your times every minute you do something different including bathroom breaks and if you're just grabbing stuff off the floor. if you're a minute off it shows and you'll get talked to. your time punch determines your "scanning pace" too so if you don't clock it EXACTLY the time you start and finish you'll get talked to. each task has a certain time range you need to complete it, plus filling out the time sheet you need to be very detailed too it takes me honestly 1-3m just finding from the drop down list what I just did. 

culture there is really quiet, no one talks to each other only a little bit during lunch. maybe everyone's scared? or just new (high turn over rate). probably because there's no time to just say hi cuz it'll show on the time card. honestly this was a very stressful job and felt very intimidating there because no one talks unless you NEED to talk to someone for help.

A typical day at work is trying to hit goals for different categories of work while balancing ongoing responsibility. Examples would be hitting outreach call numbers and consultations while balancing tasks you own. Each person on the team tends to specialize in one area that they take charge of. 

The most enjoyable part of the job is being able to see data that shows you are doing a good job. Additionally, learning how you can improve based off this data presents a rewarding challenge. Taking ownership and seeing results creates a wonderful feeling.

When it comes to workplace culture, you should be able to differentiate between those that set a great example and those you should ignore. Regardless of what is going on in your environment, you have the choice to decide how your day goes - do not waste your time on things you cannot control.

While I have learned a good amount, I consider these skills/lessons to be the most important:

- being more efficient
- taking accountability 
- creating action plans based off feedback
- constantly improving communication skills

This is not an easy job. However, it rewards you based on what you put into it. Remember to be transparent with the owners and take ownership of your job.

When I was working here, I felt like I could easily be replaced if my numbers got too low. They meticulously track your productivity level, and will only pay you something close to a fair wage if you manage to maintain “over 100% productivity.” My equipment was constantly broken and all concerns I brought up about it were dismissed, and I was often taking extra time to borrow equipment from other desks, which cut time out of my productivity. No one talks to each other, and management hardly replies to emails even though they encourage you to email them with any needs or concerns you might have. Also, the turnover rate is very high. I didn’t work there for long, but people were coming and going within the span of a month or so, and for good reason. The work is monotonous and I felt drained after working for a few hours. There is no paid lunch break, and there is no actual HR department. Overall, if you are looking for an entry level position, I would advise that you do not start here.

This seemed like a really promising opportunity where I could contribute my skills, and I was left to figure everything out on my own, with little to no support. The training felt rushed, and when I was finally working, I was being rushed. Team leads were generally too busy to help, and you would essentially be "distracting" your coworkers from their workload if you needed support. It was like I was thrown in and expected to operate as if I'd been there for three years.

Their business model relies on employees handling content with rapid speed, and your overall value to the company takes the hit when you are not achieving their unrealistic performance metrics. The manager came across very friendly in our first day of training -- two weeks later, he is giving a scathing performance review with zero constructive criticism. 

The demands from this work did not reward enough for the hoops one has to jump through.

EverPresent is a great place to work. The team is full of bright, kind, and welcoming people who truly care about each other and the clients we serve. The expectation is simple: commit 100% to the mission of helping families preserve and share their memories for generations.

The company genuinely wants everyone to succeed. There are strong systems in place—and experienced leaders behind them—who have weathered a lot of challenges and always keep the focus on delivering the best possible results for clients. Some days involve repetitive or routine tasks, whether it’s calling leads or scanning photos and videos, but it all contributes to meaningful work that matters to families, institutions, and businesses.

I appreciate that this job allows me to support my family with competitive wages, solid benefits, and a reliable schedule. I’m grateful to work here, and I look forward to continuing to grow with EverPresent.

This job is initially engaging and it's a good entry-level opportunity to do something creative. However, this job isn't for everyone and becomes very monotonous over time. 

You're not allowed to have more than 5 minutes between tasks and everything you do is recorded on a separate google sheet. This leaves very little room for any downtime. Part of the reason why I was let go was because I went 6 minutes over during one of my shifts. Also, they will threaten you with termination shortly after your ~2-3 days of training if you're not performing at the speed they want. They don't take into account that employees need to learn their systems and get into the general gist of things before working at that speed.

I would recommend this job to someone whose introverted and highly meticulous. As someone else mentioned, nobody talks to each other so it's difficult to get to know people.

A couple positives: flexible hours, basically no dress code

Top Job Titles	Average Salary
Technician 7 salaries reported	$17.86 per hour
Photo associate 2 salaries reported	$17.75 per hour
Photo technician 3 salaries reported	$17.33 per hour
Front desk agent 2 salaries reported	$21.00 per hour
Driver 3 salaries reported	$21.33 per hour

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