field service technician

software engineer

project manager

mathematician

cashier

Everi

I have worked at Everi for a little over 3 years now after spending 8 years with another well known software developer. When I first started the company was called Multimedia Games, but after the first year they merged with another company and rebranded as Everi.

The first year after the merger/rebranding was honestly a bit of a struggle. The CEO during that time did not define a vision for our future and did a lot of things that negatively impacted the overall culture within the organization. During that time we saw a lot of turnover as people became frustrated with the change in direction/culture. That CEO is no longer with the company now, he was replaced just over a year ago by our current CEO.

Since the change, the difference around Everi is noticeable. We have a clearly defined vision for a path forward within the casino gaming industry and our new CEO has brought back a lot of the things that made the culture here so great to begin with.

As a QA Analyst III, I spend my work day working with development to create test cases and provide coverage on the new features being implemented on the back end. I have learned so much in the past 3 years working with some of the best developers I have worked with in my QA career. They listen and treat QA as part of the overall team and not an afterthought, which is not the case everywhere you work. I enjoy coming to work at Everi, each day provides me with new opportunities and challenges (not in the negative sense, i enjoy a challenge), and the staff here is a joy to work with. 

Over the last 3 years I have personally recommended four personal friends to jobs here. Each of them interview and accepted positions at Everi; all of them still work here to this day.

I liked my manager, I liked my director, what I disliked was the structure of the department and a few low class, lazy, simpleton's that I had to deal with on occasion. 
Everi expects perfection from the help desk despite having little to no training and what training you do get is disorganized and completely discombobulated. The product that requires the most time to support they spend the least time on and utilize an unstructured approach that lacks proper troubleshooting approach and theory.   
The technical support teams and customer support could benefit everyone within if they were more integrated and involved with the many product teams they could provide more consistent and better service to all internal and external customers alike. 
Training and development of current employee's needs to be a priority but unfortunately many current managers come from technical backgrounds rather than leadership backgrounds so they see no reason and can not see value in motivating, leading, and laying out a vision or career plan to employee's to make them feel like they have a place now and will have a valuable place and evolving skillset later to properly and confidently serve customers.

I thoroughly enjoy my job for a multitude of reasons. Firstly, the work itself is incredibly fulfilling. It aligns perfectly with my skills and interests, allowing me to engage in tasks that I find intellectually stimulating and rewarding. Every day presents fresh challenges that encourage me to grow both personally and professionally.

Moreover, the workplace environment is conducive to positivity and collaboration. I am fortunate to work with a team of dedicated and like-minded colleagues who share a passion for excellence. Our synergy and mutual support foster a sense of camaraderie that makes each workday enjoyable.

Furthermore, I appreciate the autonomy and responsibility my job offers. It allows me to take ownership of projects and initiatives, contributing to the overall success of our organization. This sense of purpose and impact is immensely satisfying.

Overall, the combination of meaningful work, a supportive team, and the opportunity for personal growth makes me genuinely enthusiastic about my job. I look forward to each day’s challenges with a sense of purpose and excitement.

A typical day required contacting clients to deal with issues, address requests and software changes. Manage the project team assigned to the client to confirm quality and customer satisfaction. When our comapany in Michigan was purchased by EVERI in LasVegas, the management team above suddenly felt I was doing a terrible job, I did not make meetings I was not told about, I was to train a new Project Manager from LasVegas, and then was told I missed the training she was to give me. Management became very vile in their discussions which made me work all the harder to improve. I found out later EVERI was attempting to make me quit by creating a hostile working environment. When I tried even harder, I was finally laid-off with "hush" money" as .provided as a deterrent to place a complaint. I took the "Hush Money". Another former employee did not due to EVERI's attempts to make us quit and things did not go well with her actions to work through Human Resources.

Things start well if you have experience in the field. Yet there is little from there moving forward. For a small office the communication is terrible, with constant feeling something else is really going on. Lack of project management and documentation make it very hard to determine what can and cant be done with design work. The development team seems to call the shots with no thought or care about users or how people use their products. And from an agency / studio enviornment ive never worked in one where the ora was so bad and so quite most days you can hear a pin drop. The sales team also makes terrible timeline calls just to make a sale thus leaving no room for real creative process. 

If your an entry level designer or just need a paycheck this can work but youll be looking again before you know it if you have actual creative enviornment experience.

I was an employee before the merger. I will say the management structure was much better before. Now you have a bunch of individuals not a team. Management doesn't have a proactive approach then blames the employee for not doing what the manager should do. The higher ups complain of costs then don't give you the right parts for your service calls. 

You drive your own car into the ground making the company money while you're just barely making enough to be competitive wages, then fire you after you worked you butt off for them.  They even fired the CEO after the merger. All of their supervisor and managers were promoted from the games while no One from kiosks got promoted. You will work be on call then miss family functions and holidays all for them leaving with "it comes with the job while the ones making the decisions are sitting at the table eating turkey while the low service tech is working missing out on his dinner.

The job was a mix of mundane with moral qualms about what you're actually making the whole time. The day-to-day was fairly monotonous, with repetitive tasks and not a lot of variety. The games were so cookie cutter that it got boring fast. Production was not open to new ideas AT ALL. No respect for any attempts at outside input for game design.

Manager was an egotistical man-child so full of themselves that they couldn't take any constructive criticism without some kind of retaliation happening. Very "bro culture" attitudes among both developers and management. You either need to be a shark or a minnow, prepared to be vicious and conniving to get what you want or sit back and try not to make any waves for fear of being eaten alive.

You are surrounded by well paid and extremely lazy technology experts who refuse to assist those around them. You can keep going over the same problems over and over with new hires or you can dedicate alittle bit of quality and dedicated time to THOROUGHLY training hires in Customer Support and Compliance Support.  Kiosks has 1 person who sits doing nothing all day and loses his mind when asked simple questions. He is extremely fragile, AVOID HIM LIKE THE PLAGUE.  Compliance has 3 capable individuals but they can't understand why they have to DEDICATE time to proper teaching of the products, the configuration, etc,...  This is why new hires last 2 months! Great work! Batting 1000 over there!  Documentation and Training is a HUGE problem. Industry standard basics are completely bastardized and treated like "Nice To Have's"... Excuse me? THESE ARE BASIC STANDARDS of commercial technology products.

While I have never wanted to stay at a single job for more than 3 years, I have been with Everi for well more than that.  Through this time, I was able to experience all its ups and downs...from a $1 stock to $40 to $2 and now $8.  When Multimedia Games and GCA merged, things were not good to say the least but it is my opinion that it was due to poor leadership.  We lost a great deal of good people in this time and it's extremely unfortunate.

Glad it was okay enough for me to stay through it because now leadership from CEO and down is great.  You can see the results in the commitments we have met over the past year.  What is even more relevant to me is that these goals were not accomplished by driving employees into the ground, but with good planning, setting proper expectations, and doing everything they could to make sure the whole employee base felt appreciated.

Future looks bright...

I was hired as a graphic designer on the marketing team. The company brags about company culture and unity and it’s nothing like that. The communication sucks and when you try to ask for help/support, it gets thrown back in your face. They want someone who doesn’t have a back bone, who can create really boring and bland designs, and who doesn’t question anything. I was fired with absolutely no warning and no prior communication on how I was not meeting “expectations or responsibilities” (despite my endless efforts to try to understand and ask so I could do my job) If you work for the marketing team, expect to be told very minimal info about projects, have little to no support, and get your projects shot down every time. They want someone who can read their mind, and unfortunately, that’s not possible. Spare yourself, it’s not worth it. The only good thing about this company is the benefits and pay. 

Top Job Titles	Average Salary
Field service technician 15 salaries reported	$25.61 per hour
Software engineer 15 salaries reported	$82,273 per year
Project manager 6 salaries reported	$88,333 per year
Mathematician 4 salaries reported	$80,000 per year
Cashier 4 salaries reported	$15.00 per hour

Working at Everi: Company Overview and Reviews

Everi

Everi Ratings

Popular jobs at Everi

Salary Satisfaction

Job Seeker Tools

Employer Tools

Browse

Stay Connected