ambassador

store manager

floor leader

director

senior technical designer

Everlane

Retail was an environment where you could easily grow and learn new skills all the time. Management was supportive and wanted the best for you. It had a small store feel in the early days because there were just a few locations. You could go to work and be treated like a human being. Now, they hire management who are yes people who don’t have your personal needs in mind. Everyone gets micromanaged, and there is little to no reward for working hard and doing your best. Early on, the stores were about educating customers on product and getting them clothes they liked and wanted. Now there is a push to be incredibly sales focused even though we don’t make commission. The fruits of our labour are enjoyed by upper management and higher. Zero work-life balance. Doesn’t matter if you have personal things going on like therapy or activities, you have to work when they want you to. Disappointed to see retail become like the rest of the industry when there was such an emphasis on disrupting it. The only good thing is your fellow ambassadors, I’ve met amazing friends working at Everlane. Lastly, it’s hard to not mention that the people who get rewarded the most are not POC. This applies to all levels of the company, both retail and corporate.

I worked in Everlane's showroom in New York and their first retail store for almost a year. Management was always incredibly uplifting and suggestions for improvements from employees were always encouraged and embraced. Definitely transparent about upcoming launches, events, what was going on within the company, etc. Shift hours were a little bit long when I first started due to lack of employees, but were much more manageable once they hired more staff. If you are working retail, be prepared for BUSY days and being on your feet. A solid lunch break, as well as 15- minute short breaks given (mandatory 45 minutes for lunch but can take up to an hour). The best coworkers EVER- I still stay in touch with all of them and you will feel part of the group instantly. Truly a place where you feel that you are making a difference- work doesn't feel like work.

It's upsetting to work for a company that has such strong views about sustainablility and using ethical factories  but refuses to pay their employees a living working wage, even when they are promoted to full-time! To constantly fall back on the idiom "well, the retail model will never change" is insulting. The people who work their are some of the kindest people I have ever met but are overworked, under-payed and asked to perform at a level that doesn't meet the circumstances allotted. Higher ups speak in a language and with terminology that is from another planet. If you see your employees are dissatisfied, why would you pretend everything is great? Unfortunately, this opportunity is just like other internet sales to brick and mortar start-ups- they sell a changing-of-the-tides without giving an ounce of care about the people they employ.

Expected to do more work than other coworkers who were hired for the same position. Work is unevenly distributed, if the leaders see you’re good at something they will make you do it every-time without teaching or expecting other coworkers to do it too.  Managers lack empathy and awareness for ambassadors, especially surrounding availability.  Multiple times has our leader messed up multiple ambassadors scheduling leading them to have no hours for a week just because they misunderstood. All the work you end up doing for the company isn’t worth it in the end when you get your check. Im making sales for the company and I wasn’t making anything from it. Whereas my leaders make more money and weren’t putting in an effort to make sales like ambassadors were expected too. Overall is was a very unhealthy work environment. 

All my co-workers and even the leads were super nice. It definitely made working there enjoyable. However even though the job wasn't commissioned based there was still a lot of pressure from leadership on those of us who work in the front to approach customers and try and info dump them about the store. The leads would often interrupt you while you were trying to work just to make sure you were being active enough in talking to customers. If you want to work here but don't feel comfortable approaching strangers make sure to tell them to put you in the back. You won't ever have to approach strangers and you even get to listen to your own music.

The founder/ CEO is very involved which can be a positive thing but he's a jerk so it's bittersweet.

Teams are sometimes directionless and unable to keep promises. 
 
Overall the company stands for positive and impactful goals (environment, labor laws, social justice). But they have trouble enforcing that on a granular level at the home office. Employee success is dependent on the specific team, but currently the growing pains felt here are dominant.

For $18 an hr the managers will overwork you, boss you around instead of leading by example and expect you sell full outfits while making absolutely zero commission from it. They seriously need to up the pay or start offering commission to the employees who are ‘stylists’ !
HR doesn’t reach out if there’s issues and Favoritism play a big role when leaders are asking certain employees to carry out a task while letting others slack. 
Overall messy managing, no room for growth and lacking in commission just makes them any other basic retail fashion store.

Toxic work environment. They’re all about transparency as a company but to a fault at times. The break room is directly next to the managers office and the management likes to prop the door open so that we can hear everything happening in the office. This is uncomfortable as we are trying to take our breaks and instead have to be privy to uncomfortable and sometimes unprofessional conversations happening between management and interview candidates. Hostile work environment. I am looking for other opportunities. Benefits and pay are fair.

What is the best part of working at the company?
Free clothes are available as a benefit.

What is the most stressful part about working at the company?
The physical space is very, very cold (starting early Nov.) making it very uncomfortable to work in.

What is the work environment and culture like at the company?
Sterile work environment and most people were newly hired so the culture was not establish.  Everlane annonced lay-offs in Jan 23

What is a typical day like for you at the company?
Greeting customers and 
Point of Sales

It was a nice place to work. Managers were friendly and respectful, employee discounts, pizza Fridays and lunches were offered. The clothes sold themselves. Sometimes could get really busy unfortunately and the floor was understaffed. The only downside was that the “full time” offered wasn’t really 40 hours a week, you’d have to scramble for 29-35. But it was was easy to trade shifts with others. I wish I wasn’t let go in the beginning of COVID otherwise I would still be working there. 

Top Job Titles	Average Salary
Ambassador 48 salaries reported	$19.22 per hour
Store manager 16 salaries reported	$34.81 per hour
Floor leader 18 salaries reported	$25.14 per hour
Director 1 salary reported	$161,500 per year
Senior technical designer 3 salaries reported	$86,667 per year

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