registered nurse

school nurse

speech language pathologist

occupational therapist

licensed clinical social worker

Eversource-Energy

Union direct reports have better benefits, get more time off, and make more money than their supervisors.  Non-union employees work 12-24 hour shifts during storms for no pay while union employees are put on double time and are ensured rest time.  Conflicting goals set by upper management; in order to meet one, the other suffers.  Manager level and up are in perpetual fear for their jobs.  The "lucky" ones that haven't had their jobs eliminated now have 2 to 4 times as many direct reports across 3 states, much more responsibility, for the same salary pre-merger.  Executive leadership has created a culture of fear and no one suggests different ways to do things.  Mistakes or inefficient operations are perpetuated.  Anyone with the old pension can tell you to the month when they are leaving, some to the day.  Employee morale is in the toilet, the negativity alone has caused many to leave the company, unable to leave it at work and impacting their home lives.  Many of the company's most talented workers have left, leaving those needing more time for their pension who have emotionally checked out, those incapable of finding a job elsewhere, or those who think they will reap the rewards of everyone else leaving for paid overtime or a better work/life balance.  The bonus, which is the only part of the compensation package that makes this place pay better than other companies, is always rumored to being taken away or weakened significantly.

If you are an engineer coming out of school or a craft worker, it is not a bad place to work.  You will gain valuable experience and can build your resume here in a number of ways, as internal mobility is very high.  You can gain experience here outside of your background to transition into a new career role.  But there is no reason anyone should aspire to become part of management here, and most front line supervisors would regress if they were allowed to do so.

My experience working as a Customer Service Representative at Eversource in Manchester, NH highlighted several operational and management challenges that prospective employees may want to carefully consider.

The role involves a significant level of performance monitoring, including frequent call evaluations and detailed quality scoring. Feedback is primarily focused on opportunities for improvement rather than strengths, which can feel discouraging over time. While quality assurance is important in customer service, the emphasis on corrections over recognition may not be effective for all learning styles.

Overtime expectations are substantial. While overtime may be part of the business needs, it is often strongly encouraged and can feel obligatory. New employees, in particular, are expected to be flexible in accepting available overtime shifts, which may impact work-life balance during the early stages of employment.

Training covers the basics of the role; however, the volume and complexity of information required to perform the job effectively is extensive. Many employees may find that additional time and hands-on experience are needed to feel confident handling the full range of customer issues. As policies, systems, and procedures change, employees are expected to adapt quickly, sometimes without formal refresher training.

Job responsibilities and expectations evolve frequently, with new tasks and requirements introduced over time. While adaptability is necessary in many organizations, the pace of change can be challenging, especially when role expectations are not always clearly redefined or documented.

Overall, the work environment is fast-paced and demanding, with high performance expectations and limited margin for error. Employees who thrive in structured, highly monitored settings with a strong focus on metrics may find this role suitable. However, those seeking extensive training, consistent expectations, regular positive reinforcement, or a more flexible work-life balance may find the position challenging.

The call center expects numbers/robots to work at a desk, not humans. That's the environment of a call center. Your quality in the call center wasn't as important than the quantity to their standards. Because of this you will be held back from further advancement in the company.  I believe the customers are the reason we have a business. If they aren't heard, they don't feel valued. I believe in quality vs quantity, though a balance is needed. They don't care about their customers here, and they don't have to because if someone wants power or gas, they don't have a choice to use someone else. The company takes advantage of that and treats their customers accordingly.  The work environment is 100% negative. The employees are miserable, the management is miserable, and the customers are too.  They offered programs or events to "help" people have a better work life balance, but they were during times we were all on the phones and we weren't allowed off the phones to participate. If you went to the bathroom off your scheduled time, they would send supervisors to come find you (yes male supervisors to the women's room too) and find out what's going on because you were out of compliance. The benefits were great for medical - because you have to use them to keep yourself mentally right to handle the job - therapy and medication is very prominent in the workplace.

I have been in this company for 12+ years as it has transitioned from Northeast Utilities to Eversource Energy.  There is continuing labor strife and the fatigue on the workforce is apparent in nearly every day experiences.  As I work in management, I work to show empathy for workers but I can see both sides of the coin; management and labor.  I go out of my way to promote a positive culture, reassure people when I can that things will eventually improve.  After 3-4 years, there is yet, no "light at the end of the tunnel."  With things in a high state of flux, I am wondering if I might find a more promising challenge in another company.
As a Construction Representative, working mostly on Electric Distribution jobs, I enjoy the freedom that I have to accomplish my work assignments.  I enjoy building good working and positive relationships with the Contractors that I help to manage and all stakeholders.  Decision makers like associating with people who are "plugged-in" and enjoy making a success of whatever comes their way.  I am a part of a good working team, as we work together in support of one another.

Well.... where should I start for the pay on what you're doing is pretty good for customer service role "thank the union for that" and getting a raise every year is a plus. Myself, I did not last a year I left on my own terms due to the high stress, micromanage, and metric numbers that you have to meet in order to work remote was not able to work in that kind of environment. There is absolutely no life balance if you have kids or in school, I do not recommend your life is this job you honestly don't have room for anything else. I was constantly always exhausted everyday leaving work.  Force in especially if it is related to any kind of storms that can affect the power lines be prepared to stay logged in. You have to have a lot of patience cause your dealing with a lot of angry customers on why their bill is so high that's majority of your calls you'll be getting or outage or gas emergencies. The benefits we're good I would have to say my manger before leaving was great and was new coming in, so I was able to get along with him very well. Overall, I think the company is great but the position itself is not. 

Overall, I find it very rewarding to provide electricity and gas to our community.  I have worked with some innovated technologies and great people.  I am constantly solving problems that make a difference.

Since the merger, morale has deteriorated.  Budgets and staffing levels decreased.  Workloads increased.  We have been assigned some ambitious projects with uncomfortably aggressive deadlines.  Contractors are used frequently.  

IT was outsourced, and nearly 50% of IT staff was let go in 2014.

Be prepared, you will do storm support and on-call support.  I worked over 12 hours a day until power is restored which was several days.  In my area of IT, I am on-call 7x24 for up to 180 days a year.  Storm duty and on-call are unpaid, but your salary and bonuses are above average to make up for this.

Another challenge/opportunity is many of the remaining IT leadership will be retiring over the next 2 to 5 years.  The good news is plenty opportunities for advancement for ambitious, skilled, IT leader.  The downside is a large amount of experience and historical knowledge will be leaving.

IT Lead Auditor (1996 – 1999)
Supervised and performed all information technology (IT audits) within the company. In this position, also supervised and managed the IT audit staff.  Planned and conducted Control Risk Self-Assessment (CRSA) workshops. Other duties included performing risk evaluation, developing the annual IT audit plan, coordinating and extracting information needed to support the entire audit staff, preparing reports for the Audit Committee, recruiting candidates for audit positions, and recommending and purchasing necessary hardware and software products to improve the department's capabilities.
Auditor / IT Auditor (1984 – 1995)
Responsibilities included work associated with the planning, coordination and performance of financial, operational and EDP consulting and audit engagements within the company. Also, was responsible for detecting several frauds that occurred within the company. Developed various computer-automated routines to fulfill both audit and administrative departmental requirements. Evaluated and installed various audit software packages and trained the staff on their proper use.

For more than 24 years I was a writer, editor and public relations spokesman. One of the finest parts of being with NU was interacting with all levels, from maintenance people to the CEO. Interviews, news releases, program development and other techniques were always a part of my daily existence there.

Management was demanding, though for a time it was fair, and that is all anyone can ask. There were some serious issues with one director in our department, though he ultimately took another position in another state. The opportunities for advancement were not good, which is why I finally decided to apply for the position at Saint Raphael's.

I would not have asked for better coworkers. They were a rock and we supported each other. My immediate supervisor was great, and all with whom I interacted over the years all over the company were dynamic and great to work with. It made coming to work very enjoyable, despite the constant challenge of trying to do the will of the department head.

My 27+ years at Northeast Utilities speaks of my loyalty and dedication to the company.  We were more than co-workers we were a family and work together as one. We had our ups and downs but we always worked as a team.  I supervised 15 employees and managed their daily duties. My job included training on the processing equipment and managing the daily deposit for lockbox services going to the bank.  The daily deposit total over 11 million dollars a day and I was responsible for handling and transmitting the  deposit to the bank.  I also collaborated with software vendors to keep the production efficient and the deposit on time  I enjoyed my stay at Northeast and would have still been there if the job was not outsourced to Texas.  I also worked customer service as back up during storms and outages. The hardest part of the job was leaving all my friends.  The benefits was great and my vacation time total 5 weeks, I am sad to see it go.  My supervisor was a great lady to work for and became a very good friend at work and home.

a typical day of work was taking my calls and checking credit history and starting service in electric or in both electric and gas.  I started working for the gas company then I transferred to the electric side of the company then the company merged to have all reps trained in both electric and gas and taking any sort of calls.  In fact I was the first trained rep that had the knowledge to do both types of jobs and I loved it.  I have learned so much with Northeast Utilities I learned to be flexible and understanding.  I got along with my co-workers and management.  The hardest part of this job was the day I had to tell them I had to leave the job to take care of terminally ill family member.  That was heart breaking.  the most enjoyable part of my time in this company was being the first to take calls for gas and electric.  I did all sorts of jobs here I did claims, I sent out orders to re-read meters or exchange meters or simply just take an order to stop or start service.

Top Job Titles	Average Salary
Registered nurse 35 salaries reported	$54.71 per hour
School nurse 17 salaries reported	$78.09 per hour
Speech language pathologist 13 salaries reported	$84.04 per hour
Occupational therapist 12 salaries reported	$86.88 per hour
Licensed clinical social worker 11 salaries reported	$68.50 per hour

Working at Eversource Energy: Company Overview and Reviews

Eversource Energy

Eversource Energy Ratings

Popular jobs at Eversource Energy

Salary Satisfaction

Job Seeker Tools

Employer Tools

Browse

Stay Connected