management trainee

Everwise Credit Union

I have nothing but love for Teachers Credit Union. I worked here for about a year and had a fantastic time doing so. The hours were great and the benefits were plenty and just as fantastic. Teachers Credit Union really takes care of its people and I am glad to have been such a wonderful team. 

I really have to give credit to one of my supervisors for shaping the foundations of my work ethic. Tanorria is an wonderful human being and an amazing supervisor. All I know about the banking system was taught to me by Tanorria. I soaked up as such as I can and used it. I became a well organized employee, offered excellent customer service, which was one of the reasons I was hired in the first place, and caught on quickly to the workings of the organization. I was Teller of the Month several times during my year there and I am very proud of those titles. 

I can honestly say Teachers Credit Union is one of those jobs that you have that's almost a dream since it all was such a good experience. If the future had a different path I might still be there but school was calling and the only reason I left was to finish my degree.

The amount of work required with the revolving door of employees combined with the mandatory sales output, left me feeling underpaid and under appreciated.  Sales numbers were more valued than actual industry knowledge and professional connections with the member base.  Oftentimes, people were brought in for higher positions rather than promoting from within to show appreciation and value for time spent in the organization.  The numbers game made the working environment very stressful, especially when pitted against your coworkers for the same sales.  However, I did manage to form memorable connections with the member base and a select few coworkers, making the job almost worthwhile.

TCU stands on great values. I really like(d) working here. Started 5 years ago and moved up fairly quick (not the most ideal representation because most people stay or positions that open are lateral moves or the same position). Started as a part-time teller and am now an assistant manager. Your typical days depends on what your duty is in the branch but most individuals focus on Needs Based Selling and creating the best member experience. However, sometimes I have felt like team members take the back burner to members. Not all branches are created equal in the sense that some branches are far busier than others. Some individuals don't seem well suited to their positions but because they have been with the CU for a while, it doesn't matter.

I WORKED AT TCU FOR 25 YEARS.  I HAVE BEEN THROUGH MANY CHANGES IN MANAGEMENT AND WORKED FOR SEVERAL VICE PRESIDENTS OF DIFFERENT DEPARTMENTS.  MOST WERE VERY PROFESSIONAL.  THE DOWNSIZING AT TCU HAS EFFECTED THEIR MEMBER SERVICE AND THE MORAL OF THEIR EMPLOYEES.  I HAD WENT TO OUR HUMAN RESOURCES DEPARTMENT SEVERAL TIMES TO ASK TO BE TRANSFERRED TO ANOTHER DEPARTMENT, BUT WAS TOLD THAT COULD NOT HAPPEN.  
TCU IS PROBABLY A FINE PLACE TO START A CAREER BUT DO NOT LOOK FOR IT TO BE A PLACE TO ADVANCE YOUR CAREER.  THEIR BENEFIT PACKAGE ALWAYS WORKED FOR ME AND MY FAMILY.  AFTER 25 YEARS, I BELIEVE I WAS BEING PAID WELL, BUT I DON'T BELEIVE THEIR STARTING WAGES ARE GREAT.

I was there for three years and never got the chance to see anyone move up.  They were always "right sizing," aka down sizing. Went from 5 full time employees down to 3 in the three years I was there.  Went down from 8 total tellers, down to 4.  They took away our one hour lunches, down to half hour lunches and we were required to meet sales goals and make five sales telephone calls per day.  Also, they wanted you to be trained in customer service to help the loan officers, but would not offer any more compensation for this skill or harder work being completed.

Teachers Credit Union is a great company to work for. A typical day at work would be answer phone calls, completing daily work, which be filing and updating title information to the computer system, completing payoff request from insurance and car dealers. I learn how a lot about titles and how they are important to the institution when dealing with a car loan. My coworker were helpful and always tried to work as a team at all times. The most enjoyable part of my job was answer the phone and helping customers with questions about their cars and loans.

TCU was a great place to work several years ago, unfortunately it has taken many turns in the wrong direction. They staff the branches with little to no people in them - which is bad for members as well as emergency situations if people "call in". Everyone has been sitting on "pins and needles" because of people getting fired left and right with little to no explanation. 

While incentive plans have become harder to obtain, and lesser dollar amounts - the credit union stressed the importance of saving money. Great idea, if it wasn't during the exact time the new president and CEO was having his office completely remodeled at the company's expense.

-Assisted members with their financial needs by discovering PNOs and providing any and all information on credit union financial services over the phone, via mail and email, etc.;
-Was responsible for discovering problems, needs, and opportunities by listening for clues in conversations, asking questions, and researching the member’s accounts;
-Was responsible for determining the member’s awareness in solving the PNO, decided the best product or service and recommend it by discussing it or directing the member to the appropriate person.

Great place to work starting in 2001.  Lots of new people to meet and growing for 12 years with my members trust in me was wonderful.  Coworkers were great.  High turn around in the Teller area throughout many years I was there, and really would have liked several of them to stay and start a career,  Hardest part of my job was turning down loans and seeing the disappointment on my members faces.  The most enjoyable part was working with those same members and helping them rebuild their credit and eventually approving them for a loan.  Hard work pays off.

What is the best part of working at the company?
The team members/co-worker’s, members

What is the most stressful part about working at the company?
It has been a while since I worked here but do remember some front line managers really micromanaged 

What is the work environment and culture like at the company?
Positive, upbeat, busy! Everyone was friendly and always willing to help!

What is a typical day like for you at the company?
Get systems up and going, go through emails and voice mails. Once the doors open it’s always a busy productive day!

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