retail assistant manager

retail store manager

assistant retail sales manager

store manager

customer service representative

Everything But Water

They go off policies that are non existent. By that I mean when you are new, you are emailed a handbook that is not updated. As a new employee you read it, and think those are the rules. When you have questions, management says otherwise because policies have been updated. As employees you don't have access to that handbook because it can no longer be found in our email. At work, it will not load from the portal so there is really no way of knowing any of these policies are or their updates.

If you have questions for HR, they will not answer. The tech support is awful and they belittle women by making comments such as: "it's not rocket science" simply because you don't understand a procedure. They should be able to walk their employees through processes and train correctly to avoid future mistakes.

The most enjoyable part is styling customers. A typical day consist of finding tasking to complete while waiting for customers to drop in and visit. The workplace culture is small and quiet, and I would describe it as slow. There is no connecting with employees, and it's quite boring. Management is very uptight, they freak out over returns and conversion way too much. It makes it uncomfortable to even leave to use the restroom because you feel you are going to damage business for the day.

I've worked retail for many years and I have never dealt with an HR who does not answer questions when needed. I have also never worked with a condescending support team or IT. I try to solve all in store related technical issues on my own just to avoid dealing with them. 

Lunches are 30 minutes, and you have to use a standard issued clear bag so when you walk or commute everyone gets to see your personal items. 

Managers are not allowed to do time edits, and scheduling is final and can not be moved the week of in the event something should happen or switches that may need to be made... they can't because it goes against policies

What is the best part of working at the company?
Work /Life balance, amazing fun atmosphere, our customers were the best! Support, Appreciation and  Kindness from District Manager, VP and Corporate was amazing. Thank You for the best 5 years ever!

What is the most stressful part about working at the company?
Not stressful but sometimes challenging finding top talent with passion. Which is why training and retaining is key. 

What is the work environment and culture like at the company?
Absolutely amazing! Our company is all about creating the best customer experience for all. Fun and exciting training program to ensure associates are knowledgeable and confident about the Brand.  I love everything about the company. The Best Supportive District Manager on earth. Another reason why I love this company, VP of Stores and Corporate owners appreciate and recognizes employees for their contributions. Which is so important and key to the success of the company. 

What is a typical day like for you at the company?
Great! Just open your beautiful store and provide exceptional service to every customer.  Customers are always first, in-between customers you make have a few operational task.  That's it w/no unnecessary busy work.

The customer service job is very easy.  You get to work from home which is nice.  Your main problem working here will be how management talks to you and treats you. 
They will make up fake problems with calls and actually write you up instead of just coaching you on how they want you to handle when customers are angry about company policies. A lot of your time will be spent explaining where someone's package is because they paid for "2 day shipping," which can easily take 4-7 business days. You will be blamed for customers being angry about the company policies.

Insurance is about $150/month so calculate that out of your pay.   There isn't a retirement or 401k plan with this company. There's not any room for advancement so if you're looking to advance your career this probably isn't the place for you.  Super snarky/rude/condescending/immature/unqualified management. People including management will constantly be late and call out sick.   You will *not* get paid for PTO if you decide to part ways with the company so make sure you use it all up! Good luck!

I worked almost 90 hours a week here especially in the winter time because no one wants to buy swimsuits when it's freezing outside. The company didn't seem to care that their managers were insanely overworked. It was difficult to consistently hold onto good people because in the summer time when we had plenty of hours, everything was great, but when the temperature got colder and our sales goals got reduced, the hours given for us to run our stores were less than the mall's hours!!!! So in order for me to work within the very strict guide lines mandated, I had to give up so much of my own time including working open to close alone with no lunches and no breaks, bring all my administrative stuff home, schedules, reviews, etc. My husband had threatened to leave me if I didn't resigned because he felt that he never saw his own wife due to the fact that she was always at work. I had to commute about 30 minutes and nearly got into 4 fatal accidents because I was so incredibly exhausted from being so utterly over worked.

I worked for the company for numerous years and it seemed each year got worse and worse. I was in management and can say I was under paid and under valued. The bonus structure is unrealistic so don’t listen when they say this is how much you will make with bonus with a cherry on top. They show favoritism and will lie to you about raises I received a 25 cent raise and never actually received because my district manager said some paperwork was not officially signed it’s a joke. I think it’s great for someone working part time as a sales associate but they run a strict sales floor and force employees to be very pushy with customers. They will hire a huge staff for seasonal and holidays and give you a ton of hours and then just completely take you off the schedule and tell managers to ignore you in hopes the employees just never come back or something it’s very bizarre and sometimes toxic. The benefits were somewhat laughable because they are so expensive and don’t get me started on how they act when you want to take your deserved PTO time. 

What is the best part of working at the company?
Nothing.
They have no respect for anyone and there is zero employee appreciation or respect. They don't care . Period.

What is the most stressful part about working at the company?
There are only 4 employees and if someone quits or is sick the entire team suffers. They do not allow any break necessities such as microwave or refrigerator. If a customer complains you will get a corrective action no matter what the situation.

What is the work environment and culture like at the company?
Toxic. It is a dark cold environment and they do not celebrate or appreciate employees loyalty or hard work. They do not care about the employees at all and only notice you when you make a mistake and punish you with corrective action.

What is a typical day like for you at the company?
Miserable . You will work alone and be bored. You will only get feedback when it is negative and to make you feel worthless. No matter how hard you work and drive sales no one cares. They only care that a body showed up to open the doors .

I was pursued by this company to help them determine if a store in Paradise Valley was worth keeping open.  Within the first 30 days it was apparent to me that the merchandise in the store was not what the customers were asking for.  The staff was poorly trained yet very capable of being trained.
Within the first year, the store increased it's profit margins at significant double digit rates and beyond the companies expectations.  Over the past six months, the mall's traffic has fallen off by almost 60% yet we have been able to hold the profit margin to only -4% to last year. The company has decided to close the store and I am proud to say that my staff has been heavily pursued by various retailers due to their skills and work ethic.
My preference today is to leave the retail industry and to work in HR where my interests have always been since college.

Our daily manager meeting would include asking us to communicate with each other to learn or correct errors. If we spoke to each other with the supervisor on the floor we were treated like kindergarteners told to turn around face forward and shop taking. You had a L shaped work surface that made it impossible to face forward at all times. One lead was terrified of her. Manager constantly contradicted expectations and needs of personnel. One lead called older folks grandma and grandpa constantly took little jabs at people. The manager also lashed out in frustration often. There was no real training. Off season hours were cut often. Lots of rushing to just wind up with nothing to do until an update. It would have been great if it was not so frustrating.  I liked the job but the environment was too hard to deal with very often.

What is the best part of working at the company?
The pay was among the highest around for the pisition.

What is the most stressful part about working at the company?
Company  treated managers like beginning associates, no access to water, a microwave, refrigerator or adequate break room.  Under staffed so the store manager and assistant manager had to work open to close twice a week and, if lucky, could get a half hour for lunch.  Absolutely the worst job I have ever had.

What is the work environment and culture like at the company?
Total lack of respect from corporate for the front line employees.

What is a typical day like for you at the company?
Handling up to 10 customers at a time by yourself while completing all the tasks like sending out the locates, checking in inventory, completing RTVs and consolidations. To top it off, you had to send an email to the DM three times a day listing completed tasks.

I had fun working at this store. I was approached when I was closing one of my holiday stores to manage this store, I never thought of it before. This was my first opportunity to see what it was like to work in a commission environment. I enjoyed every part of the job from hiring the staff to the sales. Every morning I made the deposits, except for the weekends and everynight we made sure that the store was spotless and all the merchandise was in perfect place. We actually arranged the merchandise by color which is always fun to do. We actually had a news channel come into the store to film for tv a teenager that loved our store and wanted to show off her new figure. As a manager, I didn't commission but I did win merchandise, which were swimsuits and I have two daughters that enjoyed that. There is something that is satisfying when you have sells goals and you make them and more. Selling is fun!

Top Job Titles	Average Salary
Retail assistant manager 59 salaries reported	$20.76 per hour
Retail store manager 23 salaries reported	$28.93 per hour
Assistant retail sales manager 8 salaries reported	$24.38 per hour
Store manager 1 salary reported	$66,000 per year
Customer service representative 1 salary reported	$18.50 per hour

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