sales consultant

commissioner

receptionist

sales representative

porter

Exclusive Furniture

I worked at Exclusive Furniture and chose to leave due to the work culture and management style.

Employees are treated more like high school students than professionals. Management closely monitors basic things like lunch breaks, and rules are enforced inconsistently. Some employees are given flexibility while others are not, which creates frustration and favoritism concerns.

Sales associates cannot give customers space. The expectation is constant engagement, even when customers clearly want to walk on their own at first. This makes it harder to build natural rapport and can feel uncomfortable for both staff and customers.

Policies changed frequently. It felt like new rules were introduced every couple of weeks, which created confusion and instability.

Initial training pay is $12 per hour. After being placed on the sales floor, additional meetings and trainings across town were often scheduled on days off without pay.

If you are assigned to a low foot traffic location, you may only see around five customers per day. During downtime, you are expected to cold call consistently to bring customers into the store. This adds pressure in an already slow environment.

Overall, the environment felt highly micromanaged, inconsistent, and unstable, which is why I decided to move on.

What is the best part of working at the company?
The best part was what the recruiter/training managers told you what the job would entail and what was required of you...unfortunately, none of which was accurate.  

What is the most stressful part about working at the company?
Knowing that you're not valued.  Knowing that you'll have to spend MANY unpaid hours on conference calls on your day off.  Knowing that there is no true oversight.  Knowing that even long tenured employees can't truly define the pay plan.  Knowing that you'll have a different manager that's learning on the job every 2-3 months.  Knowing the company culture is inherently toxic. 

What is the work environment and culture like at the company?
High-pressure, judgement on employment subject to a 5-day rolling average, disorganized, feast or famine mentalities, highly unprofessional, lack of oversight and understanding of what the basic standards are, unprepared, lack of communication on the most remedial levels, disrespectful owner and corporate staff, ineffective store management, etc.

As soon as customers would browse the store for murchandise they would be directed to the finance department when I would have the customers fill out an application for a credit check & see which one of our finance company would get the customer an approval. Sometimes the customer is required a monatary down payment & once I would get an approval I would discuss the terms & conditions of the finance company & when monthly payments are due, then sign the contract & set up deliveries. I also answered phones here & directed called to the correct department. The thing I enjoyed most was when I had happy customers. They would drop off lunch or gifts because the service provided was great. Management was very unprofessional, they didn't like to speak to the angry customers, they would keep the customer on hold too long, eventually customers would threaten to come to the store & physically hurt someone.

What is the best part of working at the company?
The people are very approachable, and everyone is easy to work with. The environment is fast-paced, but it’s rewarding because you can actually see the results of your work. It feels good to be part of a team where things move quickly and your efforts make a real impact.

What is the most stressful part about working at the company?
Like most retail environments, it can be stressful during busy periods and peak seasons. Sometimes slower periods can be challenging too, since expectations still need to be met even when traffic is down. The pace stays fast either way, but the team works together to push through and keep things moving.

What is the work environment and culture like at the company?
Fast-paced, team-oriented, and multicultural. It can be busy and sometimes loud, but people are approachable and work well together.

If you love sales then this could be the place for you. Long hours and 100% commission sales are the norm in this industry. Policies are enforced to protect the sales people from chargebacks. 

You can learn a lot here and make really good money if you are good with people and are willing to learn to perfect your craft.

The two owners are two of the best salesman I have ever met and I personally have learned and grown quite a bit because of them.

The constant marketing that they door insures good floor traffic.

They have great financing programs to help finance your deals. ( many credit challenged customers)

For a young or single person, this company provides a great experience and good training that you can use anywhere else. If you can make it here, you can sell anywhere.

This is one of the worst places to work at the place was a mess when I first got there with angry customers planning to sue them to people cancelling their orders for missing furniture and poor customer service. It’s a very fast paced environment so I was constantly busy and when it was time for a raise every manager turned their heads away while we were working a lot of stressful hours. Both managers I had were mean and had no compassion or team leadership. I can go on and on about how bad this work environment was the worst part was that all the receptionist get sexually harassed by all the men managers it was grows I don’t recommend.

While it is possible to make money in this company, they definitely oversell what you can actually make, plus, this being a family company doesn't have the usual structure that a large corporation offers.
The culture is horrible, it is a hostile work environment filled with snakes as coworkers, the owners want to see you working 12 hrs a day 6 days a week, if not, you're lazy, mediocre, doesn't care about the company, hence you have no value.
I recommend everyone who's looking for sales positions to lol elsewhere. No one lasts here more than a few months. 

What is the best part of working at the company?
Communicating with customers, communicating with customers at the other stores, loading my truck. Everything was great 

What is the most stressful part about working at the company?
If I were stressed it was something going on with me. Job is not stressful at all

What is the work environment and culture like at the company?
Fast paced. Everyone knows what they're doing 

What is a typical day like for you at the company?
Delivery on top of delivery. Lots of work

The Company needs improvements with its inventory badly
I ve lost a few customers over not having product in stock, and this product is important manufacturers to have in stock.
Management is awesome and flexible but they push you to contact 
customers via sales events instead of advertise more.
Customers come back though and they have repeat business because they ve been established over 25 years in Houston and surrounding cities with 6 Locations

Even if you are consistently one of their top performers, they will suspend you for two weeks if you have a bad week in sales.  Being that you have to live with your own paycheck and the pay is 100% commission, they shouldn't be able to just cut off your income for two weeks because they feel like it.  Perhaps they should be concerned about their own performance with an F on BBB.

Top Job Titles	Average Salary
Sales consultant 22 salaries reported	$70,227 per year
Commissioner 15 salaries reported	$70,000 per year
Receptionist 6 salaries reported	$13.00 per hour
Sales representative 5 salaries reported	$69,000 per year
Porter 1 salary reported	$13.00 per hour

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