dealer

fund research analyst

vendor manager

senior collector

manager

Exeter Finance

I worked for this company for several years. I have never been treated so poorly. You will never get promoted unless you are family, friends or Santander. There is so much nepotism within this company. Do not ever feel like you add value because they will eventually get rid of you. This company is completely blind to see all of the talent that has left due to their culture. The continue to bring their Santander friends of to run the company straight into the ground. I use to enjoy my job years ago and got to the point to losing sleep, not eating due to the amount of stress this company put on its employees. The toxic culture is driven by the human resources team. You constantly feel as if you are walking on egg shells, they make sure you are aware that you are inferior to them and they run the show. They terminate employees wrongfully just because they want to show everyone their dominance. They constantly remind you that you are replaceable and add no value, you are just a number. I would highly suggest not working for this company. Their way of leadership is by micromanagement in all aspects. The communication is deplorable, they are completely untrustworthy. If you want stability this company is not for you. If you do not fit in their disgusting culture and you stick up for the right thing, they will make up any reason to get rid of you. Exeter does not care about their employees. Over the years they have diminished their focus on employee morale. By far the most toxic and unethical company I have worked for in my career.I find it interesting that HR selects certain individuals to socialize and party with outside of work I find it very unprofessional. It would be better if you actually did what was in your job description and cared about the people. Fix your investigation process because it is clearly not working VS just terminating employees who have never been in trouble. Don't act on feelings, act on facts. People would like to see you stop promoting your children/family and promote those who have been their a long time who are qualified to do the job. Respect your employees who are doing all of you hard work for you. I have also seen in many cases when HR writes fake/false reviews after a negative one has been written. Let the people speak the truth of the company instead of trying to cover it up.

This job is the most stressful job thus far. Exeter was heading into the right direction until they hired a micromanager for a director. She came from Santander of course. That’s fine too.  Some of our best people are from Santander like our VP of funding and VP of Credit. They are awesome but I feel like they don’t know or understand how we feel as a group. So back to this director, Instead of being a director that directs and comes up with better processes, she does things that managers should handle and review. She has the entire floor terrified, stressed, and just over the job completely. She manages through fear. They try and build morale but it’s hard when you’re constantly looking over your shoulder. She’s constantly looking out her door so she can see what can she reprimand the next person for. If you just want to stand to stretch your legs and work while standing that’s an issue. She finds the tedious things to reprimand you about. She goes to your manager and then you will be called into your manager’s office in regards to what she has seen or heard. At one point we couldn’t even go to the restroom unless we were on break or lunch.We are losing some of our best people because of  her. Everyone is currently looking for other job opportunities. We are even willing to take a pay cut to do so. If you do decide to apply for this company do not apply for originations. Originations is the bread and butter of companies. The turnover rate is ridiculous now. When you have managers leaving and/or managers looking for other places of employment that’s a problem.  I hear great things for Servicing and other departments. JUST DON’T APPLY FOR ORIGINATIONS. You have been warned.

A typical day at work as a Loss Mitigation Manager at Exeter Finance was to first greet my team then check for any emails from Executive Management that needed review for any policy or training updates. Then, I would go over strategy with my team of 8-15 agents. Throughout the day I would monitor calls to ensure fair and professional treatment of our customers, ensure policy and procedures were followed and provide feedback and/or coaching to the agents. Quality Assurance was also reviewed and discussed. One on ones were frequently conducted with each agent weekly to go over individual productivity, provide assistance in for any areas of improvement as well as positive feedback and review random call recordings. 
I learned the value of working together as a team to achieve goals. Management was helpful in delivering expectations and providing the tools necessary to achieve what was expected. There was a culture of excellence at Exeter both in how our customers were treated as well as how we treated each other in the workplace. The hardest part of my job was delivering write ups or terminations. Those are never enjoyable but are necessary at times. The most enjoyable part of my job was the support of my peers. We always helped each other and worked together very well even though our teams were competing because it was all about hitting or exceeding the goal as a department for the company.

If you have any degree of talent take it somewhere else. The level of micro tracking and management is on another level. It’s obvious Exeter has zero trust in their outside field sales team. If they could deploy drones to follow their reps in the field they would. Company car is GPS tracked. They use the GeoTab data to track when you leave your house, when you get home, how many visits, duration of visits, and to charge you for personal use of the vehicle. Office days are frowned upon and are limited to 1 per month.  They require an average of 7 visits per day regardless of traffic, dealer location, etc. The focus is on how many dealer visits vs building relationships with dealers. How can you build anything on a 5 minute visit because you’re worried about seeing enough dealers for they day? Monthly review with your manager consists of him looking at the data, as in GeoTab and CRM Entries (SF and GeoTab are linked) and interrogating you on days that had light visits, entries or both. Manager is so distracted with other company projects that he forgets some of those days were already discussed. Very frustrating to have a manager who’s passion and focus is not sales. Zero focus on results, as in new dealer enrollments, application count trend and loan volume trend. You have zero autonomy in this role unlike with other finance companies. Pay is low. 100k is a pipe dream with the way they set goals in order to earn bonus.

The people are okay, I never really had any problems with management so to speak and the coworkers were nice, but the overall job wasn't for me.  A normal day consisted of manually calling customers and calling customers via predictive dialer.  It got repetitive real fast and unless you're just really strong, and have the patience you will get burnt out pretty quickly.  I also didn't agree with the forfeiting of PTO hours just because you are late from lunch or to work because that's not what PTO is for.  As you can imagine if you are a regular person with regular people issues your PTO time will go quickly and you will never have any time to yourself.  Extremely micromanaged to the point one minute over break somebody is already emailing you.  Also there is a lot of two faced behind your back stuff that goes on up here.  So it's not a good idea to be too trusting of the employees here especially upper management because those same people are the ones that will bring up every little thing to try and get you in trouble.  I guess if you need a job or something then okay it's cool for a little while but get your experience then start looking someplace else because for the amount of work they require their wages don't match

A typical work day with Exeter is very stressful. There is no organization. The collector performance grade scale is absolutely ridiculous. There is no clear understanding of your overall performance expectations. Management cannot even interpret how you improve yourself for your collector performance. There is a lack of overall communication within the company. Very poor management. Very unprofessional work environment with management talking about employees to other employees. DRAMA, DRAMA, DRAMA. Lacks professionalism. There is no job security and no culture. I have never felt like the company cared about me as an employee. The company is still using an outdated system. They harass their customers with calls on the accounts that have not even made it to their grace period for payments due; such as calling customers who are maybe 5 days past due. The interest rates are ridiculous. The company overall is nothing that spoke about in training. They are NOT open for change and do not care about their employees. The only thing that i can honestly say that I enjoy about working for this company are my peers. I would not refer anyone to this company. It is a revolving door company.

Still a growing company have seen lots of changes throughout the company including 3 changes in CEO's. With that being said i moved in different positions with Exeter and learned alot about the auto industry and collections. Management could be better..i had several different ones and one that was my favorite and made the work day go by fast. The hardest if anything would be for me was learning to collect but that's what training is for and then once your settled and it becomes easy. Again the only con working there were the changes always happening and so with that rules and strategies on how they monitored your calls or the changes with taking a payment and the performance review at the end of month it's was caused a few people to be terminated including myself they fixed the attendance policy which i felt helped out with the turn over rate because when i started it was almost impossible to keep your job with the old policy. The most enjoyable part of the workday were the people i worked with on my team we all got along and had fun conversations.

The compensation and benefits package was very good and that drew me in to the company. The company did not properly train employees, at the location I was at, and this resulted in employees not fulling understanding their job roles and struggling to complete tasks essential for their job performance. The Area General Manager micro managed the managed the staff and played favorites among the employees. The Area General Manager did not use opportunities to coach and strengthen the team but when someone made a mistake they would ridicule and humiliate them, both privately and publicly. This office has since closed because they consolidated all branch offices into two centers. I think Exeter Finance has a solid base foundation but this Area General Manager was lacking the management and personal skills to effectively lead a team. Exeter could be a fine company to work for due to the compensation and benefits package but it all depends on who you have for a manager.

where do I begin with this company? They really love that Utah is a "right to fire" state. lets Just say, Ive seen HR Fire for absolutely no reason other than they don't want to help the employees when they voice concerns. they would rather fire than be here for employees. i'm sorry but HR is fire hungry and you will never feel safe or secure working at this job. they will micromanage you, watch your emails, watch your computer screen constantly, if you go 1 minute over breaktime you will get in trouble. you can't go to the bathroom without getting in trouble.  they play favorites, and if you don't think they play favorites, you're probably a favorite. don't make friends at this company because they will either backstab you, or get offended by something you say and go to HR and cry. your stats are for everyone to see, and you are there to applaud the best person in the office who is usually cheating to get the best stats 

this is the worst company i have ever worked for

All company results are based on surveys that are generated to your work email so who with good sense needing a job would be brutally honest. Diverse is an understatement. Growth is limited to mirroring those already in position not based on knowledge. Job performance is not unnoticed but your errors aren’t overlooked either. There is no room for human error to keep the managers looking good on paper. The employees are working under pressure from warnings that can result in termination. Communication is open but it is one sided meaning the managers have the only right passage. I have become so bitter. I need the job so until opportunity is here . I feel like I jumped in a bad marriage that beats me over the head for leaving one sock in the dryer but all the other clothes are put up properly.

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