entry level associate

account executive

vice president of sales

senior account executive

software architect

Expedient

Expedient is good place to be, but it has its downsides. I work in the Operations Support Center where I provide technical support for customers by managing and operating IT infrastructure including: servers running Windows or Linux-like operating systems whether they are physical or virtual using the VMware ESXi hypervisor, physical and virtual network and security devices from Juniper or Cisco, storage appliances from Dell, backup software from CommVault, certain server applications, notably Microsoft Active Directory and Microsoft Exchange, and more. I learned the majority of those aforementioned technologies while working here. Your days will vary. Some will be more or less busy than others. The busier, the more stressful, There's never a definite on what you will work on. One day things can be running smoothly, the next you'll be resolving major outages, so in that it can also be pretty exciting and offers a challenge.

Management is very helpful. They will jump in on complex technical issues to assist in resolution. They also really push you to succeed by providing feedback on your technical growth and customer service skills as well as helping you create and meet short and long term career and personal goals.

My co-workers are great. They're funny, helpful, and very knowledgeable. No matter what market we're in we all help each other out and it feels family-like.

The most difficult part of my job is dealing with the stress of the extremely busy days. The days where everything is a high priority, nothing is operating correctly, and you're the only one available to assist.

The most enjoyable part of my job is getting to work with such an array of technologies. I can delve into more technology than I ever though possible.

One thing to remember when working here is that: it's up to you. Management will help you make your goals, but you have to complete them. There's a ton of technologies and so much to learn and it may seem impossible, but the opportunity is there. There is documentation on just about everything, training is paid for by the company if you ask for it, you can ask more experienced staff for help, watch videos, read books, and more. All the resources needed for you to succeed are in front of you, you just have to use them.

The only complaint I have is that the pay could be a little better.

I started at Expedient at the end of September, and I'm still learning my way around everything, but I definitely like the culture here. Everyone is super willing and able to help with any issues I come across. Right now, most of my job consists of mundane tasks like tape rotations, checking in visitors, and receiving shipments, but I'm being exposed to more networking, DNS, and hardware issues now that I've been here a little longer. There's a good bit of training information and videos, and a lot of SOPs (standard operating procedures) for the more common tasks. 

The management has been really helpful when I've needed them, but they're super busy so it's hard to get a chance to talk to them sometimes. It also doesn't help that the front desk I work at is in the lobby while everyone else is in the Operations Support Center. I feel that I'd learn more and become accustomed faster if I was stationed with the technicians and engineers, but I understand that I have to be at the front desk to welcome customers and all. It helps that I can reach out to anyone in the company on IM and ask a question or for clarification.

The shift I work is M-F 7-4 so it's pretty easy to balance my personal life. I'm going to start studying for some certifications soon and I think these hours give me plenty of time for that. All analysts besides the front door guys work 7-7 3 or 4 days a week which is a long shift, but they also get 3-4 days off a week so it balances out.

As for the company itself, we're definitely expanding faster than we can handle. The benefits are pretty standard and they pay for most certification exams and studying which is also pretty standard. We get 2 or 3 weeks of vacation that I don't think carries over to the next year, so that could probably be better. The pay could probably be a little better, but I understand that I'm not doing as much as a lot of the other people are.

I have been working at Expedient since February 2013.  It's a great company to work for because they acknowledge (publicly) and reward (financially) people who do their jobs and put forth the effort.  Even if you take longer than others to learn things - if you are genuinely trying, it will be acknowledged. I have personally seen 9 people (in other cities and my own) be promoted since I started here.  Most started at the entry-level and worked their way up - one of those guys is now a Shift Supervisor. 

Anyone who complains that this place doesn't reward effort is just plain wrong.  There's a lot of different technology too that you can get hands-on experience with - physical and virtual servers; Cisco and Juniper; networking; SAN, etc
. 
The company is going from a small company to a medium sized company so there's tons of opportunities.  They're opening a new data center in Memphis and a new one in Dublin, Ohio.  

The company brings everyone together twice a year to meet and the CEO and President go over basic company info, financial progress, etc and they give out awards for people who have shown progress and have done great work...with a financial reward. 

The company has decent benefits, a 401(k) with a match (up to 6%!), 3 weeks of paid time off a year and they give you your birthday off every year with pay.  They also really encourage people to keep up w/certifications.  Lots of people getting their CCNA, A+, VMware certification, etc and the company pays for all training. 
Also it was voted like, Best Place to Work in Pittsburgh in 2014.

You're going to be underpaid for the work you do, especially if you start as a front desk analyst then you'll be underpaid compared to your peers unless you fight for it and jump through a bunch of hoops. 

Don't expect even cost of living raises and don't expect to be told the truth about those raises. The company will tell you they don't have the money for raises or more OSC staff while simultaneously hiring a multitude of salespeople while also revealing they will be expanding and opening a giant number of data centers over the next two years. They will also talk non-stop about how well the company is doing then cite poor sales numbers when you bring up a raise. 

The biggest thing is that the upper management does not listen and everything done is reactionary and never preemptively. You can point out flaws with how things are currently handled or with new ideas they put in place and nothing will ever change until it blows up and hits the fan.

Actually working here with the other OSC staff has been great and I've made some lifelong friends here but once you take off the new hire glasses and start looking outside the OSC, you start to notice that the complaints that were around when you started years ago are still around today and nothing is being done no matter how many meetings are had.

They also stopped backfilling positions very quietly when others have left or got promoted leaving several data centers strapped for people and without good coverage. It's just embarrassing to work for a place that is handled this way.

This was, hands down, the best job I've ever had in my life so far. When they said this job was an inch deep and a mile wide, they weren't kidding!! 

A typical day would be coming in to sit down to a queue full of tickets (and the people / software that assign these tickets are almost always aware of what you're currently skilled for), work on them at your own pace, and if you're lucky, you get to walk the facility twice a day! Or even better, you'll get a remote hands request! 

Tickets could be anything from remoting into VMs to clear HDD space, to running traceroutes, to making change controls. All sorts of stuff - you're never "boxed in" so to speak. The best part is, whatever you don't know - or want to know - there's always a team there ready to train you! They'll even reimburse you for the certs you'd want to get. Every now and again you'll get a phonecall but it's hardly two or three a day. Mostly tickets, which I loved!

Coworkers and management were really great too. Everyone's a professional geek here - the culture is AWESOME!! They even have the fridge stocked with drinks, snacks, coffee and even energy drinks. 

Had I not relocated to an area Expedient doesn't have a location in, I guarantee you I'd still be working there to this day. It was less of a job, and more of a platform to yeet someone into a truly fulfilling IT career! Make the most of it!!!

The company has good people working for it but the problem is its not family friendly. This is only a good place to work for single individuals living at home. They don't pay anywhere near the industry standard. To get any sort of promotion or raise you need to invest time in projects outside work hours and even then they may not give you a 2nd look. They also run on a skeleton crew so if someone calls out there is always a scramble for coverage. The problem is they don't manage their money well. They opened up 2 data centers which costs millions only to have them sit empty in a untouched but unwanted marketing demographic. This money could have easily been used to make proper renovations and enhance employee benefits and loyalty. The turn around is quick and supervisors are constantly burdened in training new people with limited resources available to them. To sum it up, the company is run as an organized mess.

Very long shift hours if you're unlucky enough to get on the monitoring staff, leaving NO time for studying anything. Unless you're an engineer, and even then that won't keep you from night calls when "stuff" breaks. The CCNA study group style was to "read chapter questions from the Cisco certification book" (like my eyes didn't work). The training schedule, wait, what training schedule? The co-workers are a great bunch though. Good personalities, and willing to help you learn the work flow. The facility supervisor downloaded networking information (freely available online from Juniper Networks) and acted like he created it himself. In addition to that, he had me work (far) in excess of the contract. And not in "an occasional pinch" like they lead you to believe. The most enjoyable part of the job was getting a minimum wage job somewhere else. Which equals about half of what I was making there.

I was very worried I would be thrown into a role that I was not ready for. Support from not only my supervisor but multiple people in the data center and resources to connect me to a wide array of smart people to help and answer ANY and ALL question I've asked. Which REALLY helped when getting situated with my position. I've always believed when employers invest into their employees that it would yield positive and better results. In my experience and what I've seen while employed at Expedient is they have multiple incentives to further your career (new certifications), and when you advance in positions. I see a lot of employees here with multiple years (5-10) of employment here. Overall I think that Expedient is a great place to work with some great people.

Expedient is a good place to work. I like my coworkers, the pace and load of work are very manageable most of the time. The managers are nice and want  you to learn, and you'll have a lot of chances to learn about enterprise grade server and networking tools. The culture of the workplace is generally pretty relaxed and quiet. The clients you deal with are usually pretty pleasant all things considered.

As far as the bad goes, it can be extremely demanding handling front door while trying to keep up with your support metrics. Depending on which datacenter I was in, I might have quit over that. I've also heard in some roles that upward movement in the company can stall out. I can't speak for that, but if I found myself in that situation I would take what I've learned into a new role.

I have been with Expedient for several years now and have been promoted from within and have seen many other promising employees rise up the ranks as well.  They are very open to hiring entry level, or people looking to IT for their second career path and there is opportunity everywhere in a growing company if you are worth your salt.  I have been engaged directly by all levels of management and feel quite comfortable being honest with them, I have never been put off by them even when bringing negative feedback to them after a project.  The pay starts out less than market value, but if you are at a place where you can sacrifice a fat paycheck for a couple years while you rise up the ranks in exchange  for a great workplace with respectable leaders I would highly recommend Expedient.

Top Job Titles	Average Salary
Entry level associate 20 salaries reported	$16.84 per hour
Account executive 22 salaries reported	$95,795 per year
Vice president of sales 3 salaries reported	$300,000 per year
Senior account executive 1 salary reported	$130,000 per year
Software architect 3 salaries reported	$161,667 per year

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