software engineer

customer service representative

senior software engineer

product manager

director

Experian

This place is run in the US in a lot of ways like it's run out of someone's garage. Light on processes, objectives are not disseminated by management, employees don't understand the overall vision for the business because it's not being communicated at all. There are virtually zero attempts at team building or truly educating the members of teams to make them more effective in their roles.

The senior management team claims they are focused on maintaining a high performance environment, but at the same time are unwilling to pay for high performing employees. Senior managers don't listen to the rank and file or front line managers to see if they are clear on the direction they are taking the company or if their leadership is working.

Senior leadership constantly make decisions in a vacuum, resulting in a constant churn of stress and client issues - and problems with employee satisfaction in their roles. In two years of employment I went through three large scale reorganizations and three different managers. Suffice to say that stability is not Experian's strong suit.

Experian also went to an offshore contractor model in the last few years, implementing it in a stupid, sort of plodding one size fits all way. The results have been mixed to poor but the senior management team loves it because the bottom line looks fantastic with all the money that was saved by firing all those American full time employees and replacing them with cheap contract labor (that doesn't know the job). Experian could be a world class company if they decided to focus less on the bottom line (they are already generating a ton of revenue) and more on customer excellence and employee development. In fact the bottom line would look even better if the focus was shifted appropriately.

Overall I'd say the problem with Experian in the US is specifically leadership at the VP level and above. Over time, the way they are managing the direction of the company will drive the most experienced, senior people on the front line out, and all that money they've saved will turn out to be a wasted opportunity for future gains. Ironically all those managers will probably be gone by the time things begin to fail.

The problem is that Experian sells very specific, proprietary products and services and it takes years for someone to truly be effective creating and selling those products and services. People with the knowledge needed to fill technical roles at Experian do not exist in the marketplace. They have to be trained after being hired to actually do the job working on products and services that only exist at Experian.  This isn't well suited to a contractor model, and it lends itself to having higher paid, more technically proficient employees who can learn quickly in order to be successful.  Since Experian's US leadership isn't interested in doing either of these things, instead focusing on achieving short term gains at the expense of the long term, I don't think the future bodes well for the company's continued success in the United States.

I'm relieved that I don't work there anymore. I've got a long history working for large, successful Fortune 100 corporations. This was the most stressful, frustrating experience I have ever had working for a company.

After nearly a decade of working here it has become a nightmare. In the years since I started there have been so many changes that what used to be a fun, welcoming and upbeat environment and a fairly enjoyable job (for customer service) now feels like a prison.  Call center teams are micromanaged to the point it's hard to just do our jobs, to the point it feels like we are no longer even allowed to help our consumers as we just direct them to other departments or companies for answers to their questions we used to assist with. Remote employees are being monitored by cameras to remain remote. Systems are slow and clunky and very poorly optimized for most job functions, and there are multiple issues a week. Always severely understaffed in certain areas requiring months of mandatory overtime and last-minute extra weekend shifts where you are required to cancel any plans or be threatened with losing your job, with very little respect for work/life balance - we are treated like machines, not people, and the only thing that matters are contracts we have to help fulfill. This includes giving up our holidays, as multiple departments do not get to enjoy the company holidays and are required to work if a client requests it, but we are not notified until last minute  (usually 1-2 days before the holiday in question) and the expectation is you cancel your personal plans or threated with losing your job. You do get lots of vacation hours which is a great benefit but have to compete with your department to get requests for time off approved, and it is very difficult to get more than 1-2 days at a time, and can only make requests a few months in advance making it very difficult to plan longer vacations that require booking in advance. No room for career growth - tenured and high performing agents are kept where they are with no additional training or opportunity to develop skills and are kept in the departments they are in. I used to recommend this job, I no longer can.

Look, I've worked at some pretty dysfunctional companies in my time. You could do a lot worse than Experian. 

They pay well, the corporate marketing culture is fairly low pressure, and the work is probably the easiest of my life. 

The flip side: my position has essentially no upward mobility (I've been directly told as much), all your basic "corporate culture" clichés are as obvious as I've ever experienced (perception management toward the "right" people is a HUGE priority at all levels — if you don't offer a direct benefit to someone, they won't give you so much as a "Hi" or eye contact in passing in the hallway), and though it's easy work, that means there's zero challenge. 

Granted, this is a large corporation with dozens of business units and subsegments within, so I can't condemn the entire operation, but in the creative services realm specifically, there is constant, mind-numbing complaining about how everyone else is "doing it wrong" and if only they'd do it "our way," the world would be a better place. These delusions of grandeur lead to many forms of passive-aggressive bickering and trash-talking when an antagonizer isn't around. And the obsession with self-interests undermines any kind of team concept or concern with challenging ourselves to create truly compelling work. It's audible through the incessant murmur of whisper-griping to confidants that can be heard over our low-walled cubicles.

However, if you can find a way to tolerate it all and throw it into autopilot, it's easy enough work to skate  through and keep gettin' dem checks (my starting salary was a 50% increase from what I made at my previous company). I am happy and grateful to be better able to provide for my family as a result of this job, but in return I have no personal connection with most of my coworkers and feel completely unfulfilled career-wise.

Overall not bad, but not great.

Experian Consumer Services IT is growing and innovating at speed, and they're having a hard time doing it sometimes.

There's confusion between modern tooling and processes, and traditional, risk-averse, Mode-1 IT. The divide is between mid-level leadership and the line grunts in engineering, where the directive from on high is innovate for growth and the imperative from middle management is, "Slow down, I don't understand all this and I don't want to be embarrassed!"

There is a ton of money in the pipe for excellent tools - Anything a person might conceivably need. On the other hand, there's a PMO that's maybe got more money than sense when it comes to achieving the marriage of high-level objectives and the routine business cycle. If you need a daily stand-up to know what your job is, you probably need to find a different job!

The working culture in engineering is super open and collaborative. There's a strong desire to do awesome things, and it really shows. There's a bit of frustration at the different levels of leadership seemingly working at crossed purposes, but it doesn't prevent some engineering groups from doing pretty amazing things.

The hardest part of the job is managing multiple, sometimes disparate demands and making effective use of time. Some engineers are able to maintain a rhythm where they clock in and do their thing until they clock out, and others live in a drain trap of a process bottleneck where they're endlessly pulled in ten directions and ridiculously busy 12-14 hours a day without ever seeming to finish anything.

The most enjoyable part of the job is the latitude to innovate. If you've got a hot idea, and it could conceivably generate more money than it costs, you've got an open forum for discussion and an open checkbook to experiment (assuming you've got the time).

Work schedules were flexible, which made it easy for a work-life balance. The associates got along well and it was a cheerful environment to be in. You get company holidays, vacation time, and sick time, which is all very nice. Upper management, however, was very out of touch with the functions of the department and made things very stressful at times. The pay wasn't up to par for the work that needed to be done. The longer you were there, the more you were expected to complete daily with no compensation. I personally was covering two positions for almost a year, covering a report for my manager, was designated the POC(point of contact) which meant I am in charge of the department and I am the person to go to if any problems arise, and I was responsible to look after a few queues for any potential out of compliance files. All of that got me an average performer on my yearly review(3 years in a row) and no extra pay for picking up the other positions. So don't go in believing if you work hard and go above and beyond that, you will be compensated accordingly. The turnover rate is pretty high here. In my three years there, I saw 20–25 people come and go out of a department of about 25 employees. It seemed almost every other month, someone was quitting. There is nowhere to move up to in EPC(the department name) either. You are either an employee or supervisor. To move up any further past EPC, you need to start as an employee in the call center and get further training. If it wasn't for the friendly/family-like environment that the associates and our direct supervisors had, this job would have been much worse.

I do not recommend working here. Would have about 10 years ago when we were under different senior leadership. The low down:
- While the pay and benefits were great, it was nearly impossible to get promoted. You have to apply for a higher level job in a different division in order to move up. 
- Highly competitive and political environment, with preference given to MBA rotational students and those in Costa Mesa. 
- New 'high performance' process makes it nearly impossible to meet your goals. They blatantly tell you to set goals that are impossible to meet. I truly believe it was set up by leadership in order to avoid paying out so many bonuses and pay raises each year.
- Those actually doing the work and doing a good job get held down or pushed out, while those who don't do the work and 'play the game' are promoted and treated better. 
- Some leaders are given too much power force out those they don't like. They reorganize groups only to make things worse. 
- Most marketing teams are understaffed. No CMO in place; we had one, but the role was eliminated several years back. Shows senior leadership's lack of respect and value for marketing.
- Layoffs happen mid year and end of year, EVERY year (even during COVID). Little to no job security. 
- IT constantly pushes out software changes/updates that aren't tested, so it causes major problems for employees. 
- Finance/AP/AR/Procurement are a cluster; poorly organized and don't talk to each other.
- Tons of outsourcing to other countries to save a buck, which makes it more difficult to do your job. 

As a supervisor: a typical day consisted of, monitoring calls for quality, coaching agents and giving constructive feedback to improve, making sure agents are adhering to schedule and policies/procedures, giving praise for jobs well done, answering questions.
What I learned: I learned how to manage different personalities and build a fun atomosphere to work in 
The hardest part of the job was making sure people didn't perceive you in the wrong way. There was always someone who didn't like you and you were guilty and until proven innocent. If you are not liked by upper management no matter your successful body of work you will no longer have a job. The place isn't transparent as they may say. They will blindside you with changes they may cause your life to change drastically. They promote the undeserving and get rid of the hardworkers It may sound like I'm bitter but i'm just speaking the truth. When i was laid off due to "tenure and where i was at" I know terrible excuse being they kept someone who was new as a supervisor and who also been less than i had. They kept a few who will be leaving the company because they don't make good decisions when it comes to managing and building a great business company. The company was great in the beginning but they do things for show and doing all that they do in the community but you should take care of home first.
The most enjoyable part of the job was the results from a great day from my team or being apart of an individual's success.

Come to work check emails and voicemails, go thru my assigned cases and set call backs from voicemails and emails.  Allocate cases for my day.  Start with calls, make confrence calls, submitt disputes, draft letters for disputes, make phone verifications, set expectations for future notice. On to next call.

I have learned so much about credit and how important it is for a person to monitor their reports because anyone can become a victim of fraud.  Once you have become a victim, whats steps to take in order to clear your credit of wrong doing.

I have had several managers since I started here,  I have enjoyed each one, and have learned from each of them.

My Co-workers are great we all get along and help each other thru out the day as a team to stay in compliance.

The hardest part of my job is explaining law and policy, and having a person not understand that I cannot just remove items from a report because they say its fraud.  There is a process that has to be followed and so many do not understant this.

The most enjoyable part of my day is the fact I am able to work on my own pace, each one of my cases can be different and require different amount of time to complete, I love the fact I do not have a timer on me, or someone looking aover my shoulder.  I am most productive in this environment.

Loss of wages the first 30 minutes of each day, while you log on.  Exceptions are never entered so that right there throws you numbers (metrics) off.  Toxic work environment according to definition by Department of Labor.  It's fine having a busy day but unrealistic to not allow at least 5 seconds between calls.  THE HUMAN ELEMENT IS NEVER CONSIDERED. 
9 years ago this was a great company to work for.  After hiring a man to come in and clean up the company just long enough to obtain a little sticker that says 100 Best Places to work, after that the place went to downhill.  Very NON- TRANSPARENT company.  Watch your paycheck!  Although they take pride in stating they are a diverse company when it comes to any type of participation in lunches etc, forget about it.  Meant for executives, not call center reps,  Customer Service to Experian means nothing.  Each call is money so NO CUSTOMER SERVICE.  Get customers off the phone no matter what, including hanging up on them.  Your metrics need to be at 97.9%  WOW   that is almost perfect.  TRAIN TRAIN TRAIN yet not compensated.  The more you know doesn't mean the more you make, although it once did. Do not voice your opinion on ANYTHING!  Sit down, shut up and do your job.  IT is a disgusting place to work.   They have no competition

The job consisted of opening and scanning mail along with nine other scanner operators. The department was understaffed. The upper management refused to hire more people because the company is doing badly. Instead, the department manager focused on bleeding the workers dry. She arbitrarily upped the production requirements despite the fact that the volume of mail doubled within a year. The management is completely tone deaf and/or clueless. The turnover rate is probably around 50% and would be way higher if the economy was better. Some actually quit before having another job lined up because they could not take it any longer. The equipment is old and breaks down constantly. It's a thankless job. The scanner operators are overworked and underpaid. Almost everyone hates being there but they have no choice. That's probably why there is so much arguing and backstabbing going on among the co-workers. In the company hierarchy scanners are at the bottom, but only because the company hires contractors for janitorial duties. To add insult to injury the imaging room features a large window into the hallway which makes you feel like a zoo animal. The pay starts at $11 per hour and features annual raises which are laughable. There used to be quarterly bonuses but they took those away. 
Bottom line: only apply here if you are truly desperate.

Top Job Titles	Average Salary
Software engineer 2 salaries reported	$171,057 per year
Customer service representative 3 salaries reported	$19.14 per hour
Senior software engineer 4 salaries reported	$137,000 per year
Product manager 3 salaries reported	$117,833 per year
Director 3 salaries reported	$188,333 per year

Working at Experian: Company Overview and Reviews

Experian

Experian Ratings

Popular jobs at Experian

Salary Satisfaction

Job Seeker Tools

Employer Tools

Browse

Stay Connected