production supervisor

maintenance supervisor

maintenance technician

maintenance manager

quality assurance manager

Experis

I was contacted twice by a recruiter between May and September of 2015, and accepted a position as an Office 365 concierge ambassador on a contract for 18 months. In December we were called to a meeting and told that there were a low volume of phone calls and everyone had to accept a reduction in our weekly hours, from 40 hours per week to 27.5 hours per week.  Then towards the middle of the month we started noticing people going "status unknown" in Skype for business, which we use to communicate. From working with a previous company, "status unknown" usually means a person is no longer working with the company. 
It was confirmed that the company was hiring a large number of new employees while firing older, higher paying technicians. The one and only reason given for termination was and continue to be, performance. Performance based on surveys from sometimes angry clients who are more upset with Microsoft than with the service providers, these surveys are based on a five star rating,  one to three are bottom boxes, four stars are also bottom boxes, I was told by a not so friendly manager,  and five stars are top boxes. If an agent gets a bottom box and the client writes a letter of appreciation to management, it doesn't matter because, "Strive for the top box guys, that's what keep management happy"
Technicians who have been working with Office 365 when it was called BPOS have been fired for not being able to provide the proper support, that's just wrong. Another company did the same thing with many of the same people, get certified people to secure a Microsoft contract, then fire those people and hire less qualified techs to do the work for significantly less. 
I started in October, and in February I was called by two managers and told that my numbers are down and improving but not fast enough, in the weeks leading up to this, I requested two days off to make funeral arrangements for a relative, my manager told me I can only take one day off, and explained that "You are not the only agent who has had a relative die."
Manpower/Experis,  no matter how big or small, everyone gets what they deserve, eventually.

Worked at Experis as a Microsoft 365 Support Engineer or as they like to call "Concierge Ambassador" for nearly 3 years. You are essentially providing support for Microsoft 365 on behalf of Microsoft. If someone puts in a help ticket through the admin center or calls an 800 number those calls and tickets got routed to us. 

The working conditions in this place were atrocious.  No holidays, hardly any paid time off, can be stuck on any shift they wanted. There was almost no room for advancement. 

This was a call center environment where it is quantity over quality. The goal isn't to actually solve problems, but to get as many calls and surveys as possible. The metrics here were very difficult, you had to be taking in as many calls as possible while tending to the needs of your current caseload.  You had to do all this while dancing around some of their questionable zero tolerance policies so you don't get fired. All in all made for a very stressful environment. 

This company provided no training or certification even though people calling in were expecting you to be an expert. Calls could range from "help me install Office" to "help me setup my Exchange hybrid environment with minimal downtime and no planning and research on our part" It was also very hard to get help, instead of Seniors answering simple questions, you had to submit a consult only to get an inaccurate or nonsensical answer half the time.  The silver lining with all of this is it gives a lot of opportunity to grow your tech skills. 

The pay was decent for my particular, but was pitifully low for what we were doing.  The only good thing about this job is it was 100% work from home, however you literally had to work from home. Couldn't take your laptop to a hotel or a friend's house.

Oh and more thing, they cut our pay by 8% during the height of the pandemic when Microsoft was making record profits with 365 since so many people were going remote.

Since Experis IT is a vendor for Microsoft Studios games division, there are many down times at the company which means important people are let go from their position with no other reason than, 'Your project is coming to a close and we don't have anywhere to move you.' This is understandable to get rid of the excess work force that had ramped up during project heavy times, but they get rid of cornerstones of the company on a regular basis. 

The direct management of the game testing company is pretty solid - they are approachable, helpful, and always open to feeback - be it good or bad. Experis management, outside of our facility, does not understand the gaming industry and bases peoples performance on their bug output, without taking anything else into consideration.

The atmosphere at Experis is a very fun and laid back atmosphere. The people that tend to work there, though some of them are quite young, are almost always a joy to be around. Coworkers are what make this place into a fun environment (that and the testing of video games). The people that you directly work with and relationships that can form because of that are most enjoyable parts of the job.

One of the hardest parts of the job is that we are almost never given any sort of design/requirements documentation. We must files issues and reverse engineer documentation based on the bug resolutions (Fixed, Won't Fix, By Design, External).

Another tough part of the job is that the developers almost never hit their milestone acceptance dates which creates backed up work in a Waterfall environment. Constant risk and mitigation planning is what gets us through the times when delivery dates are not met.

A typical day at work for a QA Engineer contains but is not limited to:
Running bug triage to appropriately prioritize bug fixes
Engineering tasks
Mentoring testers
Writing test specs and test cases for deliverables
Reporting to partners for transparent coverage details
Execution of tasks created
Risk assessment
Clarifying or expounding on results of testing
Regression testing

This job will break you down and leave you a shell of who you used to be. You are a performance score on a spreadsheet and nothing else. There are no raises or promotions or bonuses. Job security does not exist. You cannot have a family working here because once you log off, you will be filled with anxiety about the next day. Every minute is watched, every letter typed is documented and reviewed, your work is screenshotted every five minutes to confirm you're working and documents any idle time after a few minutes. Unexpected sick days are unexcused unless you get a doctor's note, with only 3 sick days allowed 90 days. Upper management is not part of the team, but they will happily give you a pay cut or fire you without ever knowing you.

If you do not work fast enough, you will be fired. If you do not respond to a case within just a few moments, you will be at risk for firing. If you do not say the script correctly, you can be fired. If you say anything negative about the company to any of your coworkers, you can be fired. If you're late or have extenuating circumstances that cause a delay like childcare issues, you can be fired. If you do everything right and still fail to hit unreasonable performance stats, you will be fired. If you do not take enough cases in the shortest amount of time, you can be fired. You are expected to work with customers on the phone while working with customers via email or chat simultaneously, if you do not, you can be fired. 

Every shift, you will wonder if you will be fired. You will work unpaid after your shift ends and after you have clocked out to continue working to make sure your numbers are good enough for upper management. It is safer to risk getting fired for working off the clock just to not get fired for your performance.

You will leave here wondering how your children grew up and you didn't notice. 

A typical workday included working the Change Management Inbox, assigning new requests and incidents, and maintaining my current workload.  Job required the ability to multi-task with a high level of accuracy.  Communicate with team members, management, and the business regarding results found after analyzing the change request.  Assigned to large projects, such as Windows 7 upgrade, SAP Business Objects Upgrade, Windows XP upgrade, and the Basell Integration Project.

I learned how to work independently and balance a large workload.  I learned when to ask for assistance from co-workers and how to communicate in a large business environment.  I also learned how to prioritize my workload and stand behind my decisions.  LyondellBasell is an international company which allowed me to work with Europe and Asia as needed.  Job required we be on-call 24/7 once every 5 months and for all major projects we were working on.

Management was always willing to support my decisions.  Worked well with all levels of management as needed.  Communication skills was the key.

Co-workers were willing to share knowledge and provide guidance as needed.  Worked with a great group of co-workers.

The most challenging aspect of the job was prioritizing my workload and making sure all parties involved were updated as needed.

The job provided unique opportunities to grow personally and professionally.   


IN MY EXPRESSED OPINION ONLY.

Typical day at work:
During the winter, pretty slow. because BTS/CELL SITE CABINETS are cool...
During the summer, trouble tickets are numerous due to high BTS temperatures..you will have numerous tickets, very few on-hand replacement parts (if any since they are not stocked; must order parts which may takes 1 day to weeks to arrive, but your still responsible for its install even if it arrives on your day off/vacation day.

Learned:
No formal training provided if you are a contractor; swim or drown. Only a couple of techs are friendly/that will take sincere time to teach you anything. The regular field techs know more than the Lead.. Go figure.

Management:
Clueless, inconsiderate, and pencil pushing; never even heard from my former mgr since hiring to leaving; never answered any questions.

The Tower Crew management is good though.

Work Place Culture:
During the Winter....great.

During the Summer....over worked and stressed. 
On-Call scheduling is CRAZY; if you work that day, you may work not only your scheduled 8 hrs, but the rest of the night till the early morning straight.

Hardest Part Of Job:
Dealing with your Lead, On-Call work, getting too many tickets during summer days, parts availability, and the facts that you are required to know how to fix anywhere from 1 to 10 different types of systems, without adequate time, info, and realistic expectations. 

Most Enjoyable Part of Job:
Getting off work.

Working for Expiris is an experience to say the less. Your job is threatened daily and you have to account for every moment your working in writing or else. Even the 15 Minute bathroom break that you have to schedule with you manager for the same time everyday.You actually have to report and ask for approval when you step away to go to rest room. Daily morning meetings regularly contain threats that you'll loss your job along with stories of who was fired the day before. There are so many Zero Tolerance events that will get you fired on the spot and these change daily along with policies and procedures. This gives you the feeling that it's only a matter time before it's you.

Also, questions to HR  regarding anything such as benefits basically go ignored. Literally

Not a very welcoming place to work and managements attitude is rather hostile when asked for anything from advice to help with a customer.  

You can pick up a lot at Expiris but don't expect much support from Management without being talked down to like you're an idiot or threatened if you ask for it..You are all on your own. Best to keep you resume updated and  try and pickup as much as you can during your time here which will eventually come to and end. It's only a matter of time before you hit a Zero Tolerance incident which change daily or you fail to reach one of the ever changing bars set each morning. You will feel like your days are numbered from the day you start.

Dealing with the VP was an exasperating experience. One moment, he would be praising our efforts, and the next, he'd shift to a critical stance, creating a highly challenging and unpredictable work environment. The lack of consistency in his feedback made it difficult for the team to gauge expectations and undermined overall morale. Additionally, there was a noticeable absence of organization and structure in day-to-day work, further contributing to the chaos and frustration among the staff.
 At the end of the day, I've come to the realization that, in this environment, hiring someone who is a friend takes precedence over knowledge and expertise. It appears that personal connections carry more weight than professional qualifications. This dynamic, while fostering a certain camaraderie, raises concerns about the overall effectiveness and meritocracy within the organization.
Experienced with a severe understaffing issue, which has placed an undue burden on existing employees, workload is overwhelming, it's evident the team is stretched to its limits, the chronic understaffing not only hampers productivity but also adversely affects the work-life balance of those trying to manage an excessive amount of responsibilities. 

Working for this company was one of the most disappointing professional experiences of my career.

Despite coming in with years of relevant experience and consistently delivering strong work, I was openly mistreated by staff contracted through HP from the very beginning. The behavior I witnessed was unprofessional at best and hostile at worst.

I was repeatedly spoken to and treated as if I were incompetent, even when I met or exceeded expectations. Instead of support or guidance, the environment was dismissive and demeaning. When I escalated concerns or requested help, I received no meaningful support—not from project leadership, not from management, and not from the contracting personnel responsible for my onboarding.

After being abruptly moved to a different project, I continued performing well. In fact, I was explicitly told that my work was strong and that my contract would be renewed. Yet without warning, communication, or any explanation, I was suddenly cut from the contract. No feedback, no justification, nothing—just silence and termination.

This company’s leadership and contracting partners show poor communication, no accountability, and a complete lack of respect for their workers. If you value transparency, professionalism, and being treated like an actual human being, I strongly advise looking elsewhere.

What is the best part of working at the company?
Hard to say since from my experience most work is project based from 3rd parties so how your day is suppose to go varies. They do offer some level of benefits, or at least the project I was on did. 

What is the most stressful part about working at the company?
Your project can be shut down at any time, some projects are shut down with little warning. This isn't even always up to management, the 3rd party you are doing work for makes this call. I was aware of projects that would lay people off only to realize they actually still needed people, so they set out to rehire people for the positions they just axed. Again this is up to the 3rd party. The project you are on might vary. 

What is the work environment and culture like at the company?
Lacking. When I was there teams were cut or added, so people suddenly wouldn't or would be there. Things felt very team based with no overarching company culture. Teams could have a good culture, but it didn't feel like it was because anything the company did. 

What is a typical day like for you at the company?
This would vary based on what project you are on. Really hard to generalize for the whole company. My days would vary from very little to do to a lot to do

Top Job Titles	Average Salary
Production supervisor 8 salaries reported	$83,000 per year
Maintenance supervisor 2 salaries reported	$85,000 per year
Maintenance technician 1 salary reported	$31.00 per hour
Maintenance manager 5 salaries reported	$118,000 per year
Quality assurance manager 1 salary reported	$120,000 per year

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