client success manager

medical biller

customer support representative

accounts receivable clerk

credentialing manager

Experity

Experity is primarily a remote company with a meeting-heavy culture, which slows down productivity. There are 3-4 all-hands meetings every month where everyone is expected to watch the CEO parade the latest buzzwords and hear HR policy updates.

Leadership has experienced high turnover, is generally reactive rather than proactive, and not receptive to criticism. Attempts have been made to improve learning and development opportunities, but have not been productive for highly skilled technical roles, instead focusing on skills for office workers and data entry positions.

Private equity's negative influence has been felt hard in the last three years. Prior to acquisition by GTCR in 2022, Experity had only experienced one layoff in 2018. Since then, layoffs have become cyclical, and even tenured, experienced coworkers have been let go.

Leadership has done almost nothing to organize the chaos and provide  responsibility and accountability for owning and maintaining the SaaS systems which Experity sells. I wonder whether they will ever achieve stability in their product offerings or if they will always be tied together with spit and baling wire.

So yeah, when I was laid off, it stung at first; but I quickly realized it was a blessing in disguise because I didn't have to cope with Experity's "culture of compliance" anymore.

If it looks like a cult and it acts like a cult then it might just be a cult. Every time I told someone what aspects of my day to day life were at this company they could hardly believe it. We recite the values daily in a little huddle but not a single person there follows them. The managers are passive aggressive and some of them get away with sitting around doing nothing or leaving on the clock or taking longer than allowed breaks. The HR is rude and hostile, and the company is generally discriminatory towards people who need to take time off for any reason, including childcare, pregnancy, and sickness. This is the most hostile work environment I have ever been in. The public shame and humiliation rituals are a daily occurrence and normal at this business because everyone is expected to “keep each other accountable” which results in all of your co-workers power tripping and projecting their anger or frustration onto you. Picture sitting side by side with a manager searching for mistakes to point out, picture every disciplinary meeting taking place in a group setting with all of your coworkers there, picture the most circular gaslighting you can imagine and you’re halfway to understanding Experity’s culture. This is not a good place to work, it’s a factory that pushes out anyone who doesn’t fit in. 

-Work day is very repetitive. You are mostly taking calls back to back with a countdown timer implemented by management that gives you only 5 minutes between calls (yay!)
-Occasionally there are team meetings that will last 10-15 minutes. Once a month there is a 1 hour company meeting. Company is great at sharing openly (one of their values).
-Software is very complex and there are many parts to it you will need to learn and support. Prepare to be a jack of all trades! 
-Many issues cannot be resolved on call and will need to be escalated.
-Quarterly incentive is nice. Company is doing very well financially. Unfortunately the hourly pay is subpar. 
-Employer 401k contribution does not start until you have worked at the company for at least 1 year. Stock program also does not begin until after 1 year. These are big cons in my opinion, maybe even a dealbreaker. 
-You will also be a trainer for new hires. This isn't mentioned in the job description. 

Experity presents itself as positive and progressive, but the day-to-day culture doesn’t always match the slogans. The environment is extremely structured, with strict processes that leave little room for individual learning styles or honest feedback.

Training feels more like a test than support. The same people who teach you also evaluate you, and that dynamic can create a sense of pressure and second-guessing. Many new hires feel lost but stay quiet, because speaking up can be mistaken for “not being a team player.”

The truth is simple: if you fit the mold, you’ll thrive. If you ask too many questions, challenge outdated steps, or think independently, you’ll stand out—and not in a good way.

This company has great potential, but it needs to start listening to the people doing the work. Proceed with awareness and protect your peace.

Experity (Practice Velocity) USED to be a great company full of trust.  Then the leadership team decided to sell their soul to private equity.  Since then, the culture has tanked to the sewers.  They will do anything to make the bottom line look better.  No more caring about quality work or making sure their customers are successful.  The only thing that matters is the bottom line, screw the customers and screw any and all employees.

Multiple long-tenured employees have been fired in order to save money on payouts/bonuses, benefits, etc.  The company will always choose profits over everything else.  No job is safe, as they are outsourcing so many things, because it’s cheaper.  They don’t care about you at all.

Wow, what a place! I never worked here but I seen many years of pressure on these people! It was horrible! They were treated like they knew nothing! Some were sick having to go to work scared of how the day was going to be!!! They were lied to! Told one thing then told another by someone else!!
They were great employees that had people who loved to work for them or with them! There were Some that were let go  with packages and then some got nothing and some that left on their own!!
A lot of these employees have new jobs! They are excited when going to work!  I see happiness and smiles! 
No matter how hard this place tried to tear them down! It made them stronger and their lives better with the change!
STAY AWAY FROM THIS COMPANY!!!!

This is a great company to work for. The pay is great and you receive quarterly bonuses. My team is great and very laid back. They make it easy to address concerns and really be myself without feeling the need to impress someone. The only downfall is my training was very informal and with little to no experience with medical billing I was going in blind. I feel I could have had a lot more training but they are very understanding and patient and don’t push more than you can handle. The workload is very busy and can get overwhelming sometimes but the plus is that you can pretty much always work overtime.  

I've been part of the leadership team at Experity for 5 years. We take our responsibility to our team members and clients seriously, and work hard to provide a fun and challenging opportunity for everyone. I have never worked with a more passionate, intelligent, and committed leadership team, and I've worked with some great ones! Everyone truly cares and wants to make a difference. 



What is the best part of working at the company?
employees recite corporate values like a cult. the company ignores these same values. 

What is the most stressful part about working at the company?
what is the next job to be outsourced or offshored: yours

What is the work environment and culture like at the company?
everything is tracked and even your computer camera will turn on remotely -- keystroke loggers and camera logging

What is a typical day like for you at the company?
login , read tickets, move tickets to the next step. and again the next day

Management plays favorites majorly. Any time off requested will result in a guilt trip, stating that taking time off hurts the team regardless of what it is for. They don't like people who don't do as they're told and nothing more. They majorly under compensate for both wages and PTO. Its still a split company, practice velocity and docutap, with each side being treated different then the other, for example, docutap employees can work from home, practice velocity employees can not. Just don't do it, they're not worth the emotional and mental strain.

Top Job Titles	Average Salary
Client success manager 8 salaries reported	$128,761 per year
Medical biller 9 salaries reported	$20.00 per hour
Customer support representative 11 salaries reported	$18.27 per hour
Accounts receivable clerk 21 salaries reported	$20.24 per hour
Credentialing manager 3 salaries reported	$24.00 per hour

Working at Experity: Company Overview and Reviews

Experity

Experity Ratings

Popular jobs at Experity

Salary Satisfaction

Job Seeker Tools

Employer Tools

Browse

Stay Connected