sales representative

housekeeper

front desk agent

maintenance technician

call center representative

Exploria Resorts

I would recommend this job to anyone who is seeking an opportunity to gain experience or place their foot in. However, it is not a job, in my opinion, that incites security. If you want to be overworked and underpaid, this would be the ideal workspace for you. The expectations management has does not outweigh the benefits you receive. In fact, it tends to be one of their major shortcomings. The more you become apart of the “team” the more tasks you carry on, the more changes are made at your expense, and the more you become immersed in a work load no sole individual should be subjected to. If the pay justified the workload, then yes, I would say endure it. Unfortunately, management makes unfulfilled promises when discussing growth opportunities and doesn’t convey any real interest in ensuring those promises are met. They will, essentially, use attractive phrasing to allure you to remain within the company at their convenience but do not showcase any effort or intention to uphold their end (e.g. a promotion). Overall, it’s not the worst job in the world. It’s simple to learn and the skills you obtain are transferable. However, with the workload, disorganization, low pay rate, lack of job security, office drama, exploitative and manipulative tendencies, and micromanaging, it doesn’t seem worth the trouble. The company has potential, but I don’t feel it will reach it given the current management and how they function. This also explains why they’re constantly urgently hiring. 

I personally loved working there. I worked at the Registry building mostly and floated everywhere they needed me (and I could get hours), I worked there for over a year or so and I will say there is a lot of changes constantly on rules and daily duties. I feel like that is everywhere you go though. I had a great experience working there. Not many would say the same as I've heard and witnessed others experiences. 

The only reason I left was because I live 45 minutes away from that location and the hours I worked never gave me a life at home. At least once a week I had to close at 11pm, drive 45 minutes (with good traffic) home, to go back at 7am for my next shift. From 11pm to 7am if you take at least 2 hours of driving out, an hour to get ready for work (if I didn't take a shower when I got home from). That left me with at most 3 hours of sleep in between those shifts. I just couldn't handle it anymore.

Like every job there was gossiping and drama but I never got involved with it. I only overheard it and kept my distance. There is a lot of micromanaging as well but again I did my job, made sure I didn't step on any toes, and went home so other than the distance and the shifts, I enjoyed my time there.

What is the best part of working at the company?
I’ve been with Exploria Resorts for quite a while and my experience has honestly been a positive one. Like any growing company, things can move fast and sometimes priorities shift, but overall I’ve found it to be a place where hard work and consistency are recognized.

What is the most stressful part about working at the company?
The job can definitely get busy and sometimes a little stressful, especially at certain times of the month when goals and numbers need to be hit, but that’s part of working in collections.

What is the work environment and culture like at the company?
It can get fast-paced at times and the goals are clear and sometimes challenging, but you know what’s expected of you. If you put in the effort and do well, you can make good bonus money.

Most of the team works well together and helps each other out when things get busy. It’s pretty straightforward — come in, do your job, try to hit your numbers, and you’ll be fine. If you’re someone who likes getting paid for how you perform, it’s a good place to build experience.

It seemed like a normal job with great pay rate and numerous hours until the next weekly schedule came in and my schedule was cleared while everyone else had at least one day to work. My supervisor said that it was due to my unavailability to work on weekends, but he never told me that it would result in me getting no working days. This pattern repeated. I would complain, I got some days, schedule cleared, I complain, get some days, schedule clears, and repeat. The communication between myself and the supervisors/bosses/whatever was awful. One time, they sent me on an out-of-town replacement shift, which involved me texting in (our way of clocking in) and getting no response, even after asking where to meet my co-workers. 

After standing on your feet for 5-7 hours, losing your voice doing loud and repetitive pitches, you probably would want a lunch break. Well, you could go on one, but not without getting yelled at. 

It’s a weird place to work.

The first thing that comes to mind is the high energy of Exploria Resorts...Interviews, are welcoming, supportive, with a keen understanding of life/work needs, allowing scheduling and breaks to seem beyond fair. 

Exploria training is interactive and fun! I love the management team...because they exceed company goals with fun games and spiffs you would not believe. And the T.O.'s will guide you to success and support you along the way, no one takes over. making team work an understatement, because everyone helps everyone with no exceptions, allowing you to reach out and ask anything you need to know from the top earners to top management! With great benefits...!

Enter with an open mind to learning and you will leave with profit beyond your expectations!!!

Management has favoritism & if you aren’t part of their group of favorites then tough luck.. while the favorites can come in at whatever time they please, have hour lunch breaks, leave early, multiple absences, everyone else is on a very thin line. Very unprofessional environment. There was room to grow before but they have changed and done a full 360 and made this place the most negative environment. With a director that doesn’t care about anything much less his employees, and  management that expect you to do multiple jobs not in your Job description and changing compensation plans all the time, this place is really discouraging

 The environment is toxic. If the manager is in a bad mood then expect to feel the stress through the day. Not to mention they disappear for hours at a time leaving you to figure it out for yourself. If that’s a place you want to work for then please apply!!!! 

Everyone tries to throw the other under the bus for brownie points and a pat on the back. They also break promises they make with you. Half baked work will get accepted from favorite workers and above and beyond work needed from everyone else. Bad management and terrible communication. The best time of the day was break time and clocking out. I learned that if you’re a good talker/people pleaser then below average work will be accepted.
Also forgot to note I was injured outside of the job and got ZERO accommodations for light work but another worker who is a favorite  gets into a fight, hurts himself then gets to work with the supervisor all day (meaning the supervisor does all if not most of the work)

My experience at Exploria Resorts was disappointing due to ongoing issues with leadership, transparency, and overall workplace culture. Management often appeared disorganized and ineffective, which created confusion and inconsistency in day-to-day operations. Communication regarding pay, benefits, and internal decisions lacked clarity, leaving employees uncertain about their compensation and future. The workplace environment felt increasingly unprofessional, with poor accountability and questionable management practices. While the job itself had potential, the lack of competent leadership and transparency made it difficult to feel secure or valued as an employee.

Being a full time worker and being a full time parent was EXTREMELY difficult working as a Member Services Representative. Their strict attendance policy was absurd and the points system they used was unethical when you have disabled children. No one cared about anything not even the Members! From the top of the chain to the bottom...and let's not forget when Covid showed its face...they NEVER TOLD ANYONE they were near a victim of the virus......They changed phone systems moved locations and everything only got worse. Member services had a great team who was basically the heart and soul of the Company but the least favored. It's such a shame to see a hard working department full of fantastic people stuck in Exploria Prison on the 4th floor

A typical day at work, you make a minimum 100 calls you take your lunch get back on the phones and make your money. I had a great time during my duration with the company, I didn't last because on my end I was pretty immature and then once the word came out that I wasn't hitting that minimum 100 my "out the door" ticket had already been punched. But it's the easiest money I ever made, call people to confirm dates on packages they bought or reactivate "dead" packages, you get paid everytime you confirm one and you don't have to sell anybody anything which for me was the best part.

Top Job Titles	Average Salary
Sales representative 1 salary reported	$20.00 per hour
Housekeeper 6 salaries reported	$625 per week
Front desk agent 4 salaries reported	$15.00 per hour
Maintenance technician 4 salaries reported	$17.50 per hour
Call center representative 5 salaries reported	$15.80 per hour

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