machine operator

forklift operator

laborer

assembler

maintenance technician

Express Employment Professionals

As with any temp agency, you are taking a risk.  Took position because I was told it was a temp to hire. No health insurance, dental, or prescription coverage.  No 401k, no vacation, sick or personal time.  You work to make money for them for doing absolutely nothing except sending your paycheck.  The only positive was that the pay was weekly instead of every 2 weeks.  There was absolutely no support once on assignment, no checking in to see how things were going, etc.  Was bullied daily on job by an older, permanent woman who was incompetent and insecure for many reasons; one being that the owner of the company said I was there to replace her, right in front of her, my second week there.  The office bully was demoted from supervisor position to regular customer service and almost fired 2 years prior to me joining the company.  Although the owner, CFO, and coworkers/trainers said I learned faster than anyone previously in my position and was doing an excellent job, and was well liked, there was little talk of permanent hiring.  After being micromanaged daily by bully coworker, and constantly pushed around after only 2 months, I was ready to walk out and quit.  Spoke to manager (in another state) to explain my frustration and wanting to leave.  He talked me out of it and said he'd talk with the bully, and to just keep up the great job, but warned me the bully might rebel against me after his talk with her!  And she did, and this was not handled right at all. Two weeks after this incident, company brought on another temp from Express for same position as me, so I started to be concerned. I bit my tongue, continued to be bullied, ignored, work dumped on me, etc.  I worked 5-10+ hours overtime a week- more than any permanent worker.  After being there a few months, I started asking management and the temp agency if this was still going to be permanent.  I was not ever given a clear answer by the manager, only the run around as to when my contract was up and could be hired.  The temp agency ignored 2 of my emails asking about the contract time.  The only time in my 6 month assignment I heard from anyone at the agency, is when one of their marketing cronies would drop in once a month to butter up to the CFO for more business with a coffee mug filled with candy.  I wasn't even acknowledged when these visits occurred.  After being tired of getting the run around for 6 months with no benefits, etc, I put the pressure on both management and again emailed the temp agency.  Was finally told by agency my contract had been filled about 3 weeks prior and earlier than expected because I had worked so much overtime and could be hired if they wanted to.  Emailed boss on Friday, no response, came in Monday, was treated worse than ever by bully entire day, wouldn't even speak to me, was emailing me to communicate rather than turn around and speak.  It was so stressful was ready to have a breakdown after 6 months of this.  Missed work the next day (only second day missed in 6 months); while home, got call from Express Pros saying my company decided to end my assignment, don't return to work, don't go back for my personal belongings, etc.  I was in shock, and before she hung up, she said it was because my reliability did not meet up to their standards lol.  This was obviously a blatant lie, as 2 days in 6 months is not a lot, and if I had an appointment or the time prior when I called off, I more than made up for it by voluntarily coming in on a Saturday or working late.  I feel it was a combination of the temp agency and company I worked for looking for an easy way out, and reliability was the only thing they could think of.  Meanwhile, the other temp who started after me missed every other Friday to go to concerts in Philly, and openly told them about it, he also worked 1/2 days for one whole week to pick his kid up, would constantly get sick and go home early, and spent 1/4 of his day in the bathroom because he was hungover.  But they kept him, and fired me.  Then to add more unprofessionalism to it, it's been 1.5 months and I have yet to receive my personal belongings.  Finally got a hold of temp agency today, and they have my stuff, but again nobody bothered to pick up a phone and call me to get it, or mail to my home, etc.  I'm nothing to them because I no longer am making free money for them.  I was never offered another position, or to hear my side of the story, nothing.  At least they didn't fight my unemployment!  So to the end of this long story, my experience with Express Pros was far from anything considered professional.  I should've followed my gut.  The first time I went to the agency after they offered me a position when they saw my resume online, I was the only person who spoke English, was dressed to impress, and acted professional.  But they were catering to everyone else.  Something tells me there are some shady deals or kick backs going on with this agency.  Probably because they'd rather hire some immigrants to do work for minimum wage, while charging the company more than double that wage per hour.  I'm sure they weren't making as much on me, and if I were to be hired permanently, they would've lost out on a nice chunk of weekly change.  Just too much a coincidence to be fired only 2 working days after asking if I'm going to be hired.  Never again, Express, never again.

After being given a job that I was told to be long term temporary work, I found out when I went back my first day of the second week that the job assignment was only for one week. So I worked with Express Pro Staffing for one 4 day week working 12 hours a day. I was a picker and I actually liked the job itself, I planned on being there a while. So I have no hard feelings toward any of the warehouse staff that I worked with. But anyways after working my one week I called Express to talk about my paycheck and she said it'd be available to pickup next Friday, which would've been a one week wait (I was fine with that and I was expecting to have to wait one week). So on Friday #1 I go there and the lady working the front desk (same lady that does payroll) says to me we don't have a check here with your name. "Where did you work, what days did you work and what time was your shift?" So I give her all my info and she says to me "Okay thanks, I'll take this info and call the warehouse whenever I can to confirm your hours. You can come back next Friday and we should have it then." And as mad as I was I decided to contain my anger and just wait another week. So on Friday #2 I get there and approach the counter lady (they only have one counter lady so its the same girl throughout the story) and I say "Hey I'm here to pickup my paycheck." She says "Okay what's you're name?" as she starts scanning through envelopes with paychecks in them with names on the front for other people. Then after she realized my paycheck wasn't in there she had the nerve to say to me.... "Where did you work, what days did you work and what time was your shift?" The moment that sentence left her mouth the first thing that left mine was "Are you serious?" Because I knew once she said that she was going to end up telling me I'd have to wait another week. So after I gave up all my work info again and was about to leave she stops me and hands me some papers saying. "You have to take these time cards to the warehouse and have them signed and filled out in order to get paid." So I take them, drive all the way to the warehouse expecting to get them signed but boy was I in for a surprise. I got there walked in and asked a guy who was in charge and who remembered me If he could sign them stating that I worked the hours I had filled in on the time card. And he says "We don't have to sign any time cards of the temporary workers here. We handle all the time and the payments electronically. Express should know that." So I just wasted gas going to the warehouse, and what really sucks is since my mom is the one driving (I was 18 and still learning how to drive around this time) she doesn't feel like driving all the way back to Express to give them this time card so I just have to go home and wait until next week. So on Friday #3 I go back to Express (by now they remember my name, recognize me, know my voice when I call in and know exactly why I'm there, whenever they see me) and turn in that stupid time card she didn't say anything about until I had already been waiting weeks to get paid. I explain to her that no one at the warehouse would sign it and she says "Yea, sometimes they don't." So basically that signature was worthless that she said I needed to go back to the warehouse and get. I could've filled out the time card and handed it right back to her once she gave it to me. So she takes it and tries to assure me my paycheck will be there next week. Okay now its Friday #4 and before I waste any gas and time driving up there, I call in and see if my paycheck is there, the counter lady answers the phone and tells me she's been trying to call the guy in charge of the payroll at Simos (Simos is the temp agency who I worked under at the warehouse. Complicated right, so I was working for Express and they had me working for Simos. So my money had to travel from the ThinkGeek Warehouse>Simos' payroll guy>Express>My wallet) but she still hasn't heard from him and he can only be reached on Tuesdays. So I ask her If she can give me his phone number so I can call him too. But she says "Sorry we cant give out private information like that." After I hung up on her for telling me that, that's when I decided since Express was wasting time and playing games. I'd be better off getting on google and finding the Simos office phone number myself. When I found it I called and they gave me the number to they're payroll guy. I called him and left 4 messages explaining my situation since I been waiting 4 weeks to get paid. The next day I got a call back from his assistant and I talked to her, told her my name and work information. And said she'll make sure the payroll guy hears about me. And a few days later she called me telling me my paycheck will be available the coming Friday but that I still had to go back to dreadful Express Pro Staffing to pick it up. Now its Friday #5 I call Express, the lady tells me my paycheck is there and I go there to pick it up. AND AFTER THIS LONG AWFUL EXPERIENCE I WILL NEVER EVER EVER GO BACK THERE AGAIN. AND I MAKE SURE EVERYONE I KNOW HEARS THIS LONG STORY AND KNOW NOT TO WASTE TIME DEALING WITH EXPRESS PRO STAFFING.

I have always had a good feeling about Express Employment Professionals! Ever since my first meeting with my recruiter the Monday after Thanksgiving of 2018, I somehow knew she would help me in my job search. We had immediately discussed my skills, and she gave me an assessment. I had remained in contact with her for almost nine months following that Monday, throughout my other assignments. Whenever the assignment would end, I'd just touch base and say, "I just want to let you know that I am available for work." She took me seriously! She made it her mission to look for a position that was tailored to my abilities. 

Let's fast-forward to August of 2019. I had just finished another, awful assignment with a different agency, and I was in a state of depression. I got in touch with my Express Employment recruiter, and within a week, she got me set up with an interview and provided me with the information I needed to know, not only about the job itself but about the company for which I'd be working. 

I got lost on my way to the first interview, and I had to call the office. The recruiter's husband guided me to the company, and he was extremely patient. When I got there, the receptionist couldn't have been more welcoming! I couldn't stop apologizing, and she said, "That happens." I wasn't sure they'd want to meet with me, because I had shown up 30 minutes late, but they were kind enough to allow me time to redeem myself. I thought I had blown it after the first interview, but my recruiter called back, very excited, I might add, and said, "I have some good news! Call me!" So I did, and I was overjoyed when she said they wanted me to come back for a second interview!!!! And here's why I was so touched: My recruiter offered to drive me to the second interview, because it was such a hot day, and she did not want me to get lost! Who does that? It's more than going above and beyond your job; it's working to make sure you succeed!

I interviewed with the company, and the people were lovely! I only had to wait a day or two, before my recruiter called me to tell me that I got the job! She is amazing, and she is also amazingly honest! We had stayed in touch for the two or three weeks prior to my starting my assignment. She was so sincere in wanting me to succeed, and I couldn't have asked for anything more than that.

I love where I was placed! It was a three-month, temp-to-perm position, and it played well to my strengths. I had the opportunity to use my swift keyboarding skills, my attention to detail, and just be grateful to work in an environment that promotes a positive culture. The team leads WANT you to succeed, and they will work with you to make it happen! No question is a dumb question; they encourage you to ask, so you can feel more comfortable with material. I had never worked with entering healthcare claims before, so this was all new to me. Reaching out to adjustors for additional information seemed somewhat scary, as well. But I have wonderful coworkers who help me, and a team lead who is the best! Everyone is on the younger side, but that doesn't matter, as long as they are willing to help you...which they are.

I work with spreadsheets, and a lot of what I do is copy-and-paste. I also use a lot of proprietary databases in verifying/finding the information I need. The deadlines are fair, and the training is comprehensive. We had a two-week training session when I was first brought on as a temp. It's a LOT of information, but I'm someone that likes to learn, so I didn't mind. There was a 193-question quiz at the end of the first week, to test our knowledge and for the team leads to figure out what they needed to emphasize, depending on our scores. You train in their classroom, and you do work at your desk, a "seat ride" with a coworker.

Attendance is a bit tricky, as the policy is a bit strict. You get points if you call out sick, and you get double points if you call out the day after a holiday. So you'd better stay well! Luckily, I don't have that issue, since I am hardly ever sick!

The organization where I was placed, does a lot of good for the community, and I like that. They emphasize positivity. I like that anyone can nominate a fellow coworker/manager/supervisor for this monthly STAR award, and describe how this person exemplifies one or more of the company's core values! People need to feel like they matter, and that's at the heart of this company.

I have just been made permanent, and I am over-the-moon! I could not have done it without the help of my recruiter, and without the help of Express Employment Professionals! They take a vested interest in you, and I hope they are able to drum up as much business as possible! See, this is how it should be done! Thank you, Express Employment Professionals, for restoring my faith in the job search, and for really taking an interest in me, as a person! I wish you much success!

This is going to be long, but please do read this and come to your own conclusions.

I was brought in to potentially start working in their office as a staffing agent. I started as a temp, where I worked in their office for 1-2 weeks to see if I would be the right fit. The franchise owner deemed that I was, and offered me the position working there full time for what was (at the time) a decent amount of pay.

Sounds pretty cut and dry, but everything went south as soon as I officially began working there. The woman training me was rude and unprofessional, often snapping at me (both literally and figuratively), belittling me, rolling her eyes at me, and turning me loose after giving me a 30 second rundown of what to do. If I asked for help or any sort of explanation, I was met with more rudeness.

I was treated by her, and eventually everyone else, as an annoying nuisance, and was never made to feel a "part of the team." Some examples include being left out of decision making, my opinion was never considered during meetings, I was not asked to participate in lunch or coffee runs, and if I asked, I was met with looks and attitudes displaying annoyance. Needless to say, the environment was very high school clique-like.

A perfect example of the way I was treated: at one point, we suffered a series of snow storms. Many days, I was texted about coming in late until the weather had cleared up. On one of these occasions, I was told to come in at 9am or 10am. When I went to go to work, the weather was still terrible, and I had some trouble getting there. I called and mentioned I was going to be late for this new start time. The franchise owner then told me "you're already late!" in a condescending way, despite the fact that she had told me to stay home late.

After a month of constant derision, I finally snapped back at my trainer. I was pulled into the office and asked by the franchise owner what it was about. I voiced my concerns and was then asked "do you think this job is for you?" I said yes, I just needed time to get things down. My trainer took me outside and spoke to me about our issues a while later, rolling her eyes as I told her my issues.

After I had gone home for the evening, I was given a call by the franchise owner. She fired me over the phone, stating I was "not the right fit." Judging from her previous comment that day, she knew she didn't want me to stay, and had the ability to do the right thing and let me go at the office. However, she decided to do the cowardly thing by calling me instead. She then said she would find me a temporary job through the service. I went out looking for a new job on my own later that evening and was hired several weeks later with a company down the way from my house.

Now, some of the above I can understand; I should have kept my cool in certain situations and kept my mouth shut until I had some experience there, but that doesn't mean the treatment I received was justified. 

The cherry on top, however, was when I applied for unemployment. The UE office contacted me to set up a meeting due to some issues with my application, to which I obliged. It was during this meeting that I found out the franchise owner had replied to my request by claiming I had worked there as a temp for a few weeks, stopped showing up, and they hadn't heard from me until I applied for unemployment.

I was without words for a good while. The unemployment agent asked if I had any proof of my claims of working in their office. It was then that I remembered that she had, in fact, sent me an offer letter, detailing my pay, my start date, and the fact that I would be able to employee in their office, not a temp. I screenshotted the email and sent it to them. Needless to say, my request was approved.

If you've read this far, all I can say is stay away from this employment agency. If they were willing to treat me that way, I can only imagine how they treat their temps. What a terrible experience.

This company thrives on the false promises that they're better than the other agencies because they care. They do not care, the owner I worked for didn't anyway. He was too worried about his personal affairs and the drama of his personal life to actually show up to the office more than 1 or 2 times a week, yet, he'd bark orders about what needs to be done and how it needs to be done while sitting in his apartment he liked to brag about that was close enough to the beach he could walk. When something was forgotten, because I was the only person working in the office MOST OF THE 18 MONTHS I WORKED THERE, it was inexcusable and he was "rude" since I can't use profanity here, flat out. This particular owner also likes to gossip about the other franchise owners and even has special little nicknames for some of them. Anyway, some offices are okay and the owners aren't bad but the one I worked for was HELLo, 18 months of consistent stress and bullying from the owner. Threats of do this or else and do this and if you don't want to(even if I felt it was unethical or wrong), you know where the door is.
Managmemet makes or breaks a business and this owner is breaking everything about it, in the 3 yrs that office has been open, I was the longest standing employee at 18 months. Everyone else quit after 6 months or so or he fired them for reasons that were ridiculous. When working for an Express franchise owner, you are on that franchisees payroll, you have no one you can go to. There is no HR and once you're on the franchise's payroll, Express Corporate will not help you, at all. They are there for the temp workers only. 
Oh, and don't get pregnant while working for this particular owner because he will ask you if it's too late to get an abortion because "you really dont want to go through having a child", he will also poke and prod asking who the dad is, because he thinks it's his business for some reason or another...this question was asked by him TWICE. Once to me and once to another girl that got pregnant while working for him. He fired her while she was on maternity leave based on a made up claim, which I have proof is made up, and he just stopped responding to me all together while I've been maternity/medical leave so I found another job. I should also add that when I was taken off of work, one week before my due date(I stayed my entire pregnancy, through his fat jokes, baby daddy jokes and being a, less than favorable name for a female - can't use profanity soused your imagination, by getting knocked up jokes) he wasn't happy about this either and wanted me to come to work anyway. It didn't matter to him that my kidneys and liver were starting to shut down from preeclampsia(which has caused me to require medical attention for this since I had my baby in NOVEMBER) that I ignored for almost 2 months because he wouldn't allow me to take time off as I, again, was the only person there 90% of the time. If you made it this far, save yourself the headache and skip Express all together.

Each Express is individually owned and operated so experiences may be different depending on the owner you work for.  I worked for an office in Elizabethtown, KY and one of the owner's was a complete bean counter, concerned with bottom line only.  Did not care about employees other than are we making our numbers.  

One ridiculous example of this is as follows:

As a Staffing Coordinator I was coming in at 6:30am to complete my training modules, send out emails completed QC checks and just get set up for the day with priorities and follow-ups.  I would be in the office until 5 and 6pm for about two months straight.  Because I was exempt I understood I would not get paid OT.  One day the office manager had to take me to the hospital due to my blood pressure being dangerously elevated.  I left about 2.5 hours early that day (had come in early also.)  When it came time to submit timecards the office manager asked if I wanted to use my PTO for that 2.5 hours.  I was floored.  When I discussed the "nonsense" with the owner he simply said labor law allows him to require me to use it.  Ok, needless to say I worked 8 to 5 everyday from that point on.

The office manager did not provide any kind of operational training, was very rude and actually down right mean to me when I first began working there.  It was for this reason that I took it upon myself to come in early to get useful training from the training modules provided via Express University.

I was called out of my name by a co-worker because I wouldn't give her a cigarette.  The owner overheard her do this on her way out the door to go buy her own.  When I expressed that I was uncomfortable working with this co-worker due to the hostile work environment her attitude had caused the fix was to talk to her and have her apologize.  She did by asking me if I wanted to go smoke a cigarette and talk.....  Had she done the same to anyone else in the office I am 100% sure she would have been terminated.

We were given quarterly bonuses if we met a certain number of billable hours.  The billable hours quota to receive the incentive pay went up every quarter but the incentive pay did not.

I did eventually leave without giving notice.  I did let them know my resignation was effective immediately.  Because of the aforementioned experiences and others I had no sense of loyalty to give the customary two week notice.

Express provides a decent introduction to the world of staffing and recruiting. Your experience will vary greatly depending on the location and franchisee of that particular office. I know many offices are family owned / have a small business feel which can be appealing.  

You will work with associates (jobseekers) and clients (companies) all day. It is a metric driven business that depends on placements to make money. This includes doing 50 sales calls each week, “selling” a candidate to potential clients. It is a very old school sales mentality when it comes to these calls. Staffing is a cut throat business, so you need to have a competitive nature / sales affinity to truly be successful. 

The candidates applying could vary from business professionals to felons to individuals who haven’t worked in years to college students. One downside of being a staffing agency is that many associates will not be professional (and sometimes downright disrespectful) to you. You are also the middle man and lack of communication from the client or associate side could cause problems that make you/Express look bad. You will also be fighting the negative stigmas people sometimes have regarding staffing or “temp” agencies. 

Express does offer decent training and there are opportunities to attend events like the company wide Sales Summit each year.  Opportunities for advancement are pretty slim though, unless you want to go into sales or become a franchisee. 

Pay and benefits vary depending on the office / location, but my office had low pay and mediocre benefits. It is not uncommon for coworkers to leave to go work at one of our clients, where they are compensated much better for doing basically the same job. 

Overall, Express is a decent introduction to recruiting and the world of staffing. Like any job, you’ll get what you put into it. The constant sales calls and associate issues will get old after a while, but the experience you get could set you up for a better recruiting or HR position down the road. 

I was hired through a temp agency (Express Employment Professional) to work at PacficSource Health Plans in the Facilities Department. The assignment lasted nine months. I had very little contact with the Temp agency with exception to picking up my paycheck. Working for PacficSource was challenging but rewarding in the new things I learned and the supportive staff and colleagues I worked with. 

Working in Facilities was focused on sorting and delivering mail to appropriate departments, providing office supplies, having relationships with vendors to keep the building functioning properly, problem solving issues regarding the facility, making sure that the other employees of other departments have what they need to do their job and production/printing jobs (Health insurance benefit handbooks). 

I learned how to be efficient and organize my time and responsibilities to complete my tasks quickly and precisely. I learned how to operate large production printers, binding machine, laminating machine, envelope opening machine and a paper folding machine. I learned how to sort and organize the mail to go to the proper departments and how to make sure outgoing mail was sent properly for timely delivery (Certified or shipping). I learned how to work with vendors for when things were needed from them for the upkeep and maintenance of the building and products provided. 

Management for my department was lacking, the manager of the department is located in Springfield Oregon. In the Bend Office it a two person department with one team lead and an assistant. The lack of local management was noticeable. When the job ended the entire department locally was staffed by temp workers only as they were working on hiring both a team lead and an assistant position. The co-workers throughout the building are very supportive and have a strong team culture.

The hardest part of the job was the lack of localized management support.

The most enjoyable part of the job was the employees throughout the building that I interacted with.

At Express, you work your hardest to help others get jobs. When the economy started to decline, it became harder to get people hired. Throughout the day, potential candidates come in for their interviews. We go through a 15 minute interview asking how long they were at their current/previous positions, what they are currently seeking and what type of compensation they desire. After all interviews, I would conduct a drug test on every employee. If they failed, they could come back and reapply in 90 days. If all goes well, we send their information to the companies we have seeking employees. If we have no interviews, we would go to new businesses to explore what they do and the type of person they look for. If they had multiple departments, we would see if they had any openings we could fill with our candidate pool. 
     I learned to be more outgoing. When you interact with different businesses, you want to show that company why your candidates are the best choice. You learn to be comfortable and confident in the product you're selling, in this case, your candidates.
   My management team was the best I've ever come across. My company was owned by a husband and wife and they treated you like part of their family. They gave us the tools we needed to succeed and gave us the confidence to do the job!
   It was a small company and I only had one co-worker. We worked very well for being in such close quarters. There were times it would get stressful but any job can be like that.
   The hardest part of the job is when the candidate would get hired but not follow through. On the weekends you would be given a cell phone for clients/employees to reach you at any time. If an employee started a job on 3rd shift and didn't show, the company would call you. It was very hard to constantly be on call. 
    The greatest part of my job was giving an employee the good news that they got the job they wanted. I would get reactions from screams to tears. That would always make me feel like I was on cloud nine. It didn't hurt that the job was Monday-Friday.

Pros:
If you've never had a job where you've been able to develop a "professional" skillset, this can be an okay place to start, as I too started here in my first job...but that comes with its own risks

Cons:
-Management shares between multiple offices the same issue of encouraging a toxic, hostile work environment where only tenured employees or those that are related to the management are able to move forward.
-Unsupportive for its employees and weighs merit differently between its own internal departments, and are mainly absent and out of office or unable to give 100% attention to any given building
-Little room for growth in the account management departments (so much as to only have two titles in that role: Employment Specialist, and Senior Employment Specialist)
-Very underwhelming compensation compared to other equivalent account manager roles that pay well over $10k more on average for entry level experience, raises are very few and far between and commission benchmarks are extremely unrealistic in their expectations
-Working in a field that is inherently unreliable, as your product and customers are people, both job seekers and companies alike. So consistency isn't the name of the game, and while this can mean your high points are very high, the lows really sit for a while and are difficult to recover from. Management will continue to harp on unrealistic expectations to find work that isn't there even when you are maintaining contact with your clients, so a lack of trust in its own workers is evident through constant micromanagement.
-Technically have to be on-call 24/7, meaning there will be some weekends where you will have to work outside business hours without the equivalent compensation. This was never included in the initial job description, so a lack of transparency is evident
-Constant negativity in the work environment, through both its own coworkers and the kinds of job seekers that you'll be working with on a day-to-day basis. Don't work for this company if you aren't okay with being able to handle the stresses of this job every day.

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