sales associate

optical technician

patient advocate

front office specialist

optometric technician

Eyecare Partners

Eyecare partners as a whole  is a nice company. The call center is horrible. Our job description was to schedule appointments, check order statuses, and call patients to remind them of appointments. Training was three weeks and our trainers were amazing. Development not so much. We were supposed to have that supervisor double headset with us. She didn't. She basically left us to ourselves. I don't feel like I was prepared to be by myself. Development was still considered a training period but she basically had us be by ourselves which is fine. But I'm a perfectionist and i like to make sure I'm doing things correct. She did not offer feedback at all. Outside training we were given more duties such as taking billing calls and cold calling past patients to set up appointments. No where in the job description did it say that. I think the billing department should be taking billing calls whenever we speak to patients they get mad at us because we have to tell them well send it to the billing specialists. I've had several former patients cuss me out and tell me not to ever call them again because they are adults and can make their own appointments. Some of the patients would hang up when we identified ourselves. I definitely get how frustrating it is for businesses to call you but why answer the phone? Most of the people at the actual offices were nice but some were extremely rude. And then they would try everything in their power to not take the calls that they were suppose to take. I liked how fast paced it was. The company continues to grow which is a good thing but makes things more difficult. Hello doesn't always have a specific offices scheduling rules and the credentialing sheets aren't always updated so when you reach out to the office no one answers. I think some groups of people should be assigned to certain hubs so that way they can be familiar with those offices. The computer 360s are extremely slow and patients get upset because we can't tell them when the next appointments are available. The hours and the pay were good. however living in the city and having to drive hwy 40 everyday was a nightmare. I had to leave 1 1/2 hours early to get to work on time because of traffic. And then I wouldn't get home til almost 5:30 or 6 if I got off at 4:30 or 5. I only live 24 miles from corporate office. I just didn't like how everyday after training and development you worked different shifts in the same week. I was not under the impression at the interview this would be the case. I do like how they implemented shift bids. I think that was a great touch. I liked the perks and incentives they had. I really wanted to like working here because I wanted to work for a  company with advancement opportunities. This seemed perfect for that and a lot of the managers and even trainers moved up quickly in two years. The stress just wasn't worth it. It got to the point where I dreaded coming into work. When I'd go on breaks I just wanted to cry because I was so stressed out and my anxiety was high.

I've worked for ECP for a little while now. I work from home as a call center agent, taking calls for hundreds of our doctor's offices, making appointments, mostly. It is a pretty standard job, it meets my expectations. It's important to be realistic with this job, as it is a call center, so you're primarily interacting with the public. Most calls are inbound, so you only answer for people calling you. The outbound calls only go to existing patients, which is nice. Call center work isn't for everyone, but I find it manageable, even as a more sensitive person. Training was 5 weeks long. I didn't come in with any prior knowledge of optometry or call center experience. The first 3 weeks is mostly powerpoints, notes, and talking through scenarios one might experience on the job. The next 2 weeks, are somewhere between training and doing the job. You're not quite on your own yet, but for the most part you're just doing the job, but with more consistent feedback, and still learning a few things. My experience with management has been pleasant, and minimal. Once you're out of training, you have your 'team', and a supervisor. Your team has a group chat for assistance anytime you're on the clock. You'll get regular feedback (scorecards) and meetings with your supervisor to improve performance and also ask questions. Scorecards focus on call times, and how many appointments you make. I think the goals are achievable, and get easier with time. I know everyone's team is different, but I do enjoy mine. I don't think this job is for everyone. If you are the kind of person who wants a decent paying job, with standard PTO and benefits, this could be for you. As I said, it's exactly what you could expect if you're realistic - so far so good for me.

TLDR;
This job is worth it if YOU think it's worth it. It's important to consider non-monetary benefits when you can. For me, working from home, the discounts, the pay, all makes it worth the less desirable parts of the job. It is a desk job, with similar expectations as working in an office. You're expected to maintain a positive attitude, though it can be taxing sometimes. Pay/benefits/PTO is decent. ECP promotes from within, so they don't necessarily expect you to answer phones forever. I've found that as long you communicate your needs with your supervisor and do your best, you'll do fine : ) (Make sure you have hobbies outside of work! It helps!)

The job itself is fairly simple and enjoyable. However, those in authority treat you as though you are a child, rank each employee based on a scorecard that they have said multiple times is "still under work" and post the score cards in the front of the building, for everyone to see. This employer does not try to help you balance your school/home life, including picking up children from school, although they tell you during your interview process that schedules are flexible and they will work with you. When first starting at this job, the trainers and managers informed us that our main job would be to take inbound calls to schedule appointments, and that although the call center would be taking on more responsibilities, we would have specific teams for these. As the company continued to take more eye care practices under the corporate umbrella, management instead had piled on more work for each agent to complete, more offices to schedule for, adding inbound calls, billing calls, authorizing insurance benefits, and schedule auditing to the list of our responsibilities without raising pay. Because of increased work load and insufficient number of employees, people would miss their breaks and have to stay on the phones for up to four hours, and the managers even requested that people work through their lunch breaks. Management also said that our offices were going to move to another location, giving some new-hires the impression that they would be able to work closer to home, but when this fell through they never told anybody about it, and kept this news quiet so that people wouldn't know that this move was no longer in effect. The development and management team is rude, and both very clearly express favoritism in everything that they do. People who are "promoted" to higher positions do not get a pay raise, and often times are taken out of that position without prior notice in order to open up the position for someone else "to try it out." It is a shame, because it is a good and enjoyable job to have, but the management team makes it a miserable environment to be a part of. Many long-time employees of this company have left because of this.

I’ve never reviewed a company before, but this was one of the worst, if not the worst, company I’ve ever worked for. I worked there for over a year and a half as an optician, and the work life balance was non-existent. 

Employees who pressured patients into making purchases were praised for meeting sales goals, regardless of how bad their performance or attendance was otherwise. 

Opticians were given “mentor” roles, which basically was their way of getting people to train new employees and manage small optical departments for literal pennies more than new hires. They say they promote from within, but most people don’t stick around long enough to bother trying to get promoted, and it is not a company where education, qualifications, or licensing means anything as far as advancing your career. 

Often times, locations were so understaffed that employees had to travel to other locations in literal other cities when only given notice of the schedule change as they were arriving for their shift at their home office. Employees often were required to work alone, or skip breaks because it is so busy and understaffed. 

Some people/managers/doctors there are FANTASTIC, but employees were not supported when it comes to enforcing policies written by the company?? Some patients have learned that if they are rude/nasty/hateful/aggressive enough, they could treat employees any way they want to get their needs met- even get their products comped- while the employees got reprimanded for trying to follow the policies. 

The health insurance was TERRIBLE, and you could not even request vacation time in the future if you didn’t have enough PTO saved when you were putting in the request.  Taking a job here was a mistake, and I hope this review helps others. 

I was hired on at Eyecare Partners through a temp agency. At first the company seemed great, had a full two weeks of paid training but if you did not pass the Exam at the end of training you were let go. Job is very intimidating with the amount of information that is thrown at you. After training you were moved to the development area and if you did not meet their qualifications during that time in development you were let go, if you did meet the qualifications you were then thrown to the wolves and out on the floor with the rest of the agents. Out of a group of 8 that I was in there is only 1 person that is still with the company. You spend your day speaking with patients and scheduling  appointments. You also make outbound calls to patients to schedule yearly exams, but with the amount of calls you make to the same patients over and over again it is almost like you are harassing the patient to schedule and the patients become very irritated by the amount of calls they receive. They honestly do not pay you enough for everything you do in this position and it is very frustrating. Management is VERY poor, and there are some people in management that have no business being in a management position because they do not know what they are doing. There is A LOT of favoritism and forgotten promises within the call center, and it is filled with drama, VERY unprofessional work environment. Management recently changed about a year ago but I honestly think that it made the call center worse because the same negative situations are still happening. This company does not care about its employee's and only cares about the money that is coming in. There is a very high turn over rate at this company, and most people really do not enjoy working there. If you like being micromanaged, dealing with managers that do not care about changing the environment of the call center or let alone not knowing how to do their job properly, being underpaid, and undervalued as an employee then this is the job for you. STAY AWAY!

Great place to work if you love scamming patients and you love not helping people. Majority of the remote positions are a call center type position. Almost every occurrence, that you need a supervisor or the billing department, you're on your own. You can not directly call the billing department. They want you to send an email but yet the billing office takes 1-2 weeks to reach back out to patients and if a patient misses the call, the process starts right back over. I can't tell you how many calls I received regarding office visits being billed wrong, the office telling the patients this, and then we turn around and send the patient to collections. It's the most frustrating job if you actually enjoy helping people. If you do decide to interview/ accept a position with this company, you need to make sure to record everything and save all emails. The promises that are made about certain types of leave and benefits have proven to not be true. Every single call you take, is listened to and graded. They will pick apart every call you take and you're sent a scorecard on how well or how poorly you've done. It's sad that your score is affected by being on the phone too long with elderly people, who are usually lonely or just take longer to get scheduled. I firmly believe that taking care of a patient is more than just scheduling their appointment. This company only cares about money and could care less about the patients. It's sad to see how the company only sees the patient as a walking  $ sign. I really hope that one day, they start treating their patients well and like actual humans rather than treating them like pure cash flow. 

I worked in the PEC call center- typically non-stop calls. If you’re not getting a call, the auto dialer kicks into outbound calling people. You have no time to pull up a chart in outbound calling. I hated being so clueless about why I was calling people. The patients complained of excessive calls from different numbers. It wasn’t enough to schedule someone you can get marked down during grading by their QA militants if you don’t use specific wording. Even if someone says no you are required to push them into scheduling or get marked down. I felt like a car salesman. Scheduling required signing into 15 hubs for hundreds of offices plus numerous other systems. They never streamlined anything the entire time I was there they only kept adding more systems to sign into and half of the systems didn’t even work so it was hard to do my job. The pay was too low for all that they ask of employees. They change protocols constantly and there was no support. They continued to ask for employee feedback but never did anything about it. I left because I was burned out and stuck at entry level still after 2 years. I saw the favored getting promoted and not the hard working deserving people. Clicks-absolutely. Unprofessional leadership. I kept requesting to meet my manager and he never made the time for me. You are just a number there. I saw a lot of turnover in my time there. It was a miserable experience. I only stayed because it was WFH and a paycheck. 

From the on-site IT side, you will likely receive very little training and be on your own depending on the practice. Knowledge of basic Windows/Printer troubleshooting will guide you the most as the company doesn't provide the learning resources.
Culture wise, I really enjoyed my office and the people that worked there. That was the main positive side of the job so your experience will vary.
Hardest part about the job is getting used to so many different systems with no resources to fall back on. What also doesn't help is your management will likely be in another state while you are getting bombarded with requests for things you'll have no idea about involving their mess of specific systems. My manager was friendly but I could tell that even he was in the dark on a lot of problems going on. 
Now the main negative aspect, bait and switch. I was offered hourly with potential overtime. Without my knowledge of, they switched me to salary/exempt with the exact same amount as hourly, getting rid of my ability for overtime and not  accepting my request of discussing/negotiating the expectations on hours for a salary employee. This was within around 2 weeks of working there and was described as a "mistake" upon hiring me. Disorganized is the best way to describe ECP. 


Absolutely horrible place to work. Regional and district managers are a bunch of yes men who have never worked in any of the positions in the office. If they have they need to take a seat in those positions again. Can never get any issue resolved. Software is extremely slow and nothing is ever done to resolve the issues. Constant changes of all applications (e.g., fax, phones, insurance applications used for login to sites).  Constant changes in office policy. Absolutely no regard for the patients. Everything they require the employees to do is about making a dollar. Patients appointments are cancelled daily if no response when receiving a text message to confirm appointments that have sometimes been scheduled for a year. No leniency to help the patients in these situations because the doctors don’t care about the patients needs or concerns. Zero respect or appreciation for employees or patients. A lot of chiefs and way too many employees behind the scene in this company screwing everything up and no repercussions for them. Cannot get supplies for the offices. Micromanaged nightmare of a place to work.  Employees are thrown into areas of the office with zero experience and zero training yet hounded to death about sales numbers. The almighty powerful managers, at every level, are completely incompetent. This is a large company that is running, once successful practices, into the ground. 

They lure you in with the idea that you can move up in the company and that their "multiple" openings are because of people who have. No. To be honest, they're probably all fired or left because of how they're treated. Even though my performance was above standard for training and I got numbers better than people who had been at the company, for years... I wasn't worth it to keep. 

Honestly, I had given the place a shot after many told me stories and I personally don't like the company. I have friends who work there and they have been laying off people who have been at the company for years. However, I liked it. I excelled and I believed that I was an asset to the team because I was willing to stay late, change my schedule and do what I could to help/learn. I had picked up on the job details quicker than most. 

I wasn't even trained properly.

Yet, I was sorely mistaken and apparently my performance meant nothing when it came to life issues getting in my way.

The company is heartless and would rather kick you while your down, than be human. They can go to bed thinking they are decent people, but I hope they're aware that it's sorely not the case.

Don't even bother applying. They're another company that could care less. You're expendable. Nothing. Take your talents to a company that deserves it, there's a reason their customer service sucks and why they're hurting for employees.

Top Job Titles	Average Salary
Sales associate 2 salaries reported	$16.00 per hour
Optical technician 7 salaries reported	$17.00 per hour
Patient advocate 32 salaries reported	$17.00 per hour
Front office specialist 1 salary reported	$17.00 per hour
Optometric technician 16 salaries reported	$15.52 per hour

Working at Eyecare Partners: Company Overview and Reviews

Eyecare Partners

Eyecare Partners Ratings

Popular jobs at Eyecare Partners

Salary Satisfaction

Job Seeker Tools

Employer Tools

Browse

Stay Connected