bank clerk

financial representative

relationship banker

commercial lender

treasury manager

F&M Trust

The first few months at F&M Trust were wonderful. I enjoyed going to work everyday. But, that quickly changed after just a few short months. It did not take long for everyone's true colors to show. Turn over rate at F&M is awful and for the longest time I couldn't understand why. About two months in I started realizing it's was all about who you know at this place. My manger and csr would spend countless hours in their office talking and gossiping about everything other than banking.  Favoritism was a huge issue at my branch. The csr and manger favorited certain people over others and let certain coworkers get away with anything. For being mangers they sure did not always act like it. Both the manger and csr did not deal with  confrontation from upset customers well at all which often left the tellers to deal with it when it was their responsiablity to handle it. I also felt it was highly unprofessional that the manger, csr, and certain employees would go to the gas station across the street and to the fast food restaurant across the street for snacks while on the clock at F&M. Current employees that are at the branch I use to work at text me telling me the csr and manger talk bad about me in their offices together daily and talk bad about me to customers at F&M that know me. I left on good terms so I never imagined in a million years that this would be the case. I am so disappointed in my expierence with F&M and how unprofessional they have been towards me since I left. I would not recommend this place to anyone in all honesty.

While I worked there quite some time, it took a while to see the true colors of this place.  I had seen tellers come and go with plenty of potential with No opportunity to advance, while other undeserving employees were given chance after chance. It's all about who you know and who likes you in this organization.  One person can do something that's policy or procedure, and it's completely fine; however other people can do the same thing and it's overlooked because they are well liked. I have seen upper management pick choose their favorites, and it's okay. Some managers of offices can just disregard teaching or coaching their employees all together. Then when those employees happen to have an incident it only falls on that employee, not the situations leading up to it.  It's one of the most petty environments I've ever encountered. The benefits were amazing, and time off was great, but leaving that place was the best thing for me.

Overall good company to work for but they are lacking in their systems and the cross training in back office departments which makes it tough on the retail team who is face to face with the customer. It’s tough having to tell a customer that we can’t do something due to the technology that we have..or getting on the phone to ask a back office department a question and no one knows the answer. Wish upper management was more accepting of the feedback that retail gives. ACOM position is salary non-exempt (meaning paid overtime) which really helps with work/life balance because they do not want you to have overtime, meaning you pretty much are only responsible for doing 40 a week when most companies have assistants working 50+

I read a review for f&m before that said you need to have thick skin to work there, and I absolutely agree.  HR was awesome with hiring process, and making me feel confident and like I was going to be working for an amazing employer.  But after a few months of working at my "home branch" that all changed.  All my manager did was make fun of people and talk about them behind their back.  Anytime I needed help with learning something better, she always acted like she didn't have time to do so, and that I was just an annoyance.

The hours were also very long.  7:40AM-6:15PM.  Being that this bank is always short staffed, you'll find yourself working open to close quite often.  But don't expect overtime!  That's taboo at f&m.  

The last con is sales, sales, sales.  You really need to have a salesman personality to be successful in the banking industry.

F&M Trust cares about its customers and its employees alike. At the core of the institution's culture is its strong philosophy and approach of relationship management, in which every stakeholder's interests are valued and considered. The President/CEO and Management Group are approachable and clearly want the best for its customers, employees, and shareholders. As a banker who has worked for other financial institutions in the past, I would not choose to work for any other bank in the area. There is no question as to why F&M Trust is one of the Best Places to Work in PA!

Could be great but they want you to be a certain personality. Not terrible when just starting out in banking. My location was extremely busy with a very high turnover. There is room to move up and improve but you have to attend trainings first and in a busy office they can’t spare you to let you go to trainings. The manager handled two branches but clearly favored one over the other and moved her favorites to the other office. Sales goals were pretty easy to make but they want you to upsell everything. They demand you to be a perfect polite robot and handle members with fluff and care. Health benefits were very affordable and great. 

There is a very special culture at this bank with a sincere focus on its employees, customers and shareholders within the community. There is ample opportunity to become involved with the direction of the company and contribute to its success. Senior Management is accessible and listens to employee concerns and suggestions. The strong values and conservative nature of management has helped contribute to F&M Trust's independence as a community bank.

I have worked for this company for many years and I have seen great employees who were successful in their positions be treated very unfairly if they ever chose to voice their opinion if it varied from management's. They become singled out and forced to "resign" or they are moved to a different position or office with no warning or coaching. Environment is becoming more sales driven and high results are expected, yet they continue to close offices and cut positions creating longer wait times for customers. I do not recommend this company because there is not a lot of job security.

Wonderful workplace culture where employees are encouraged to care for one another and give back to the local community. Employees are encouraged to sign-up for volunteer opportunities with their coworkers that take place throughout F&M Trust's footprint. Management is transparent and believes in providing ongoing education to employees regarding different areas of the business. Benefits (including PTO) are highly competitive. Although the workforce is  is currently small, the company is invested in expansion opportunities. 

What is the best part of working at the company?
Pay was ok

What is the most stressful part about working at the company?
Management is oblivious to real problems going on at their branches or they just don't care. I got hit with a lot of false accusations.

What is the work environment and culture like at the company?
Way too bureaucratic...it's a really bad problem 

What is a typical day like for you at the company?
Helping customers with any and all financial needs. Utilizing outdated banking software and then using programs/procedures that aren't user friendly and are counter intuitive.

Top Job Titles	Average Salary
Bank clerk 27 salaries reported	$17.69 per hour
Financial representative 17 salaries reported	$18.59 per hour
Relationship banker 5 salaries reported	$20.90 per hour
Commercial lender 3 salaries reported	$131,775 per year
Treasury manager 1 salary reported	$84,806 per year

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