desktop support technician

field service technician

technical support specialist

desktop technician

hardware technician

F2ONSITE

Great starting point for those who just got their basic computer game in the box (A+ Cert, Etc) needing some recognition in doing hardware based computer repair work.. 

Typical day is you check your tech portal for work usually up to 3 assignments in a day.. make contact with customers and let them know when you will able to come by and service their equipment. you go to the parts pick up location get your parts, drive and do the repairs and if the parts are not consumable typically you will return the defective parts in the same box with provided return label.. Assignments typically run 30 Min to 1 hr and 1/2.. Most of the work is laptop based. some assignments can go longer than 2 hours, especially with Laptop Motherboard replacements. 

Management is very helpful in getting new comers started, available if you got any questions or concerns how processes work. client customers always there to help as well.. 

Depending on your area can be plenty of work.. or not all that much. 
May want to have a flexible 2nd job on deck while doing this one if in one of those low work areas..

Learned that working on Laptops today are much easier compared to when they first came out.. no soldiering wizard needed..

Best part is getting out there and meeting people.. and each system you happen to work on presents it's own kind of unique challenges.

I can only speak to my specific project and not the company as a whole but:

The average tech knew more than our managers.

Quotas were constantly raised and lowered based purely on the whims of management.

Asked to skip lunch in order to meet quota due to failure on the part of direct management. 

Training was non-existent for the job, more seasoned techs were expected to pick up the slack for managements failings.

Project lead actively hounded you for even slight underperformance and played favorites. 

Not all tech were properly vetted for IT experience, some were trained and had certs, others had built a computer once possibly. It felt like recruiters were just trying to throw people at the project until the issues went away.

The bottom line:

If you can tough it out for the duration you can have something to show in interviews for other jobs and you can learn things that will be applicable in your career. However your time with this company is completely at the mercy of your direct management and whether or not they are competent and knowledgeable.  

A subcontractor company, overhead cost at every level, don't expect to have a decent pay if you are slow. On your own feet, if you haven't replaced parts for few hundred of laptops/desktops you will not have enough proficiency/experience/trick to complete the job as fast as you need to. Management provide no help if you are getting technical issues onsite (you have to answer "how to solve this..." by yourself), best bet for you is to try to get along well with other technicians from main contractor (or co-worker if you managed to see one) and ask them.
Google map is your best friend to plan the route for the day travelling between customer locations and hope that none of them screw up your schedule. If this is the case, you might end up doubling time & distance travelling (North-South-North instead of North-North-South).

I worked in 2 different areas at F2Onsite. In Washington, DC, I found the work to be fairly flexible and that I had a lot of independence, basically enjoyed the job, however, the salary is not in step with DC's cost of living. Also, training was provided free, but unpaid. Requires use of personal vehicle (although in DC I found it often easier to use e-scooter/public transit/walk, as parking near the US gov't offices is impossible AND expensive). Mileage reimbursed except for to first call and home from last. You must schedule your own appointments (unpaid) and pick up parts from FedeX (unpaid). Not too bad in a relatively small city.

In Upstate NY, however, I spent most of my time driving. Sometimes travel cost me money. Area is impossible to cover as it is spread apart so much and scheduling appointments is more difficult (New Yorkers expect you to conform to them -- refused to accept 3 hour window, insisted on exact times)

It ended up costing me money some days - almost as much as gig work like Uber.

Depending on the contracts you get the job can be good or bad. Contractor I worked for gave false information to the company who layed me off without cause.(Which is their right but don't expect to have any job security here.)


Duties contracted for were not the duties done.
No compensation for having to drive between sites to work at. Absolutely zero direction from any management on what your job duties and responsibilities are. You'd better have prior experience or be prepared to fumble around.
Dishonesty about the length of contracts is common. If they tell you the contract is a year long and you hear about 'Work breaks' coming in a few months. You got hired near the end of the contract and you will be layed off soon as it is over. Don't expect to be able to use your benefits either.

This company will not pay enough to survive. I did the job till was able to find another that had better hours and better pay. And the HR people , you always are to blame for ever mistake and something it get to be annoying with there fusion system can stress anyone out. When you have no call then 3 calls then no calls, my advice look for another job. Also last you have to send back ever part and if that part is lost then you are in trouble to find that part even if it get lost in shipping. And those cerfticates they talk about non of them  transfered to my new job. You are a second rate tech to the wwts , get a job with them.

there are numerous problems with working at this place with call volume coupled with low pay probably ranking at the top of it.  There is way too much uncompensated revenue to account for Don't work for pay per call companies.  If there's no work you get no money.  There are platforms available for that type of work where you can sometimes name your own price.  Look up online work platforms and you'll find many where the same work is offered at higher prices because you get to cut out the middleman.  They hired me in a big city in Illinois back in 2013 and all of the calls were in very remote very rural areas with average drives of 50 miles or more. Sometimes I was asked to drive out of state.

Good way to become manufacturer certified for various computers and laptops. Horrible when it comes to getting jobs and getting paid.

In three months I had 4 to 5 jobs and all were over an hour and a half away. Mileage is paid but only paid from where u pick up parts, most are close by so you have to fight to get the additional mileage. 

Going on two months now and I still have not had any job orders. Because of this I would not recommend working for them, they do not pay a retainer to keep you on their payroll but they require you to log in and check their work portal daily

First of all, I would say that nobody hesitates to guide you where he needs to. Under two half of the links do not work. Three problems with the closing of calls by WWTS and their support center. under four do not cry miles to the center for picking up shipments (like going for you, not for them). under five of the customers under the service contract do not obey the contract, which is in vain and you waste time. No one tells you who you are supposed to be and who is the one who sends you work orders every day. under six many days without work orders. etc ..

I went through a lot work to try and get a phone interview with them. After doing everything they asked me to do including filling out the assessment twice. First she claimed she couldn't find my assessment. Then when I filled it out again she finds it right away. She then tells me I don't have experience fixing Lexmark printers so I will not be given a second interview. This company shouldn't claim that they will train you if they do no such thing. Don't even waste your time with the application process.

Top Job Titles	Average Salary
Desktop support technician 64 salaries reported	$22.24 per hour
Field service technician 17 salaries reported	$22.26 per hour
Technical support specialist 8 salaries reported	$43,813 per year
Desktop technician 11 salaries reported	$21.68 per hour
Hardware technician 6 salaries reported	$19.17 per hour

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