social worker

case manager

counselor

program director

supervisor

FAMILY SERVICE LEAGUE

A typical day as FD administrative, recieve the Mail, and address any priority matter. Once that is cleared, scanning every clients document pending to be scanned. Answer emails, do reminder calls for clients, send out the providers schedules, make appointments and check in and out clients. Make sure I have enough of the documents forms that are needed for new clients, continue to verify applications of new ins and insurances,  transfer calls, and make sure all payments of the days have been logged in. I've believe that the job could be nicely done in a more organized way if we would've count with more support, from the highers at the clinic,  Manager doesn't do anything,  You hardly see her, and the director hides as well, you never see anyone by the time some things happened to clients and need a prompt answer. You have to figure it on your own. They can micromanage you intensely, specially if you're doing your job well, just to find something and make you feel somewhat uncomfortable. al
Poor management, people fear to speak up, and the backstabbing there is UGLY . You kind of expect more from a mental health place. They do not respect nor appreciate the things you do, even when you go the extra mile.  Culturally, I would say some coworkers like to pretend that they like you but really, really don't,  the providers majority of them are very supportive to front desk administrative.  I think I've been there still because of my organizational skills, time management and because I am not afraid of anything or anyone and I have mastered my position . The hardest part of the job is having people hired to do the same as you, but they seem not to be on the same page, no teamwork, respect, at all and they get away with it. The most enjoyable part is serving the community ,and people when they go there asking for services.  I am happy to be able to serve them. I wish they would stick more to the name, vision and mission of what they profess and confess.
Is a beautiful job, and it could be a healthier and better atmosphere and ambience to work in.They need a higher up person, not friend to watch closer the Manager are others high positions there.

What is the best part of working at the company?
The modified schedule--home and office days.

What is the most stressful part about working at the company?
DASH is a joke. FSL will not listen to or open eyes about its weak points and disappointing poorly performing staff...they just need to LISTEN to the experience of people who called in crisis and received NO ACTUAL HELP...SO many people!! But again, management is blind, deaf, living in LA LA LAND. As long as THEIR jobs are secure...such a joke.
The discriminatory behavior of the management, untouchable and impervious to any critique, no accountability for their actions, lacking true care and compassion consistently for employees while feigning concern for "the community". 

What is the work environment and culture like at the company?
Distant, non-inclusive, disconnected, passive, bland, inconsistent. No one who works there really has any idea of what all the other programs are doing and the company does nothing to educate you except directly to the website which is very confusing and difficult to learn from because of the way they have it structured. Everyone says it but again they don't want to listen.

What is a typical day like for you at the company?
This is not the important question. Everyone has different responsibilities and challenges, but this organization does not operate in excellence. I knew that before I came on board, should've listened to my gut.

Mixed reviews here. This was a very rewarding experience for me regarding the clients. My clients and I had fun, enjoyed events, and their parents were always thankful. I really enjoyed making such a positive impact on their lives. But the office part of this job was very stressful. Very strict on deadlines, meetings, and procedures. The staff and management did not seem as interested in the welfare of the clients, but more about procedures and bureaucracy. The people were so uptight and they have very little regard for your personal life or feelings. This was my second job, therefore it was difficult for me to keep up with the paperwork due to my primary job, my time with my clients for this job, and my home life. I was in very good standing with the clients, so therefore I was given extra clients at times. Being flattered I took that on, but ultimately I bit off more than I could chew when I was already pressed for time with the three clients I had. Management here has very little empathy or understanding and that's what ultimately led to my resignation. I did love certain things about this job, but in the end it was a load off when I left. Take this job if you have the ability to manage your time and juggle, because it is very rewarding. However, do not take this job on if you have a lot going on. You will drown under the paperwork required for the job.

While I loved the people I worked with at FSL, that was not enough to get me to stay. The job is incredibly demanding. You will be seeing people back-to-back for 30 minute appointments - your shift is 7 hours, which means you can see up to 14 people a day, five days a week. They do not allow you to block out any time for phone calls or paperwork - even though that is a crucial part of the job. Many of the people you see require intensive care coordination with case managers, hospitals, school social workers, program supports, etc. It is an integral part of the job to support your clients and yet FSL does not give you the opportunity to do so, which is concerning considering most clients are high risk, whether its because of prior hospitalizations, justice system involvement, etc. 

It is a shame they run such a critical service in this way. I understand wanting to help as many people as possible, but if you're providing subpar care, is that really helpful to the client? 

Needless to say, FSL will burn you out. Raises are nonexistent. All you get is a pat on the back and some platitudes about self-care. If clinicians' personal well being was actually important, FSL would listen to employees when they raise these issues to management instead of brushing it off. They lose good clinicians because of their mismanagement. 

FSL fosters a culture of mediocrity. There is absolutely no interest in providing good quality psychiatric care to our most vulnerable populations.The psychologists/therapists are  by far the most unprofessional, undertrained, and unintelligent colleagues I have ever worked with. Their inability to make an informed assessment, and provide appropriate psychiatric medication and psychotherapy bordered on malpractice.The administration consists of truly vile bureaucrats who have no feeling at all for the tremendous responsibility it is to care for these very ill, desperate people.The department of mental health has failed appallingly to monitor the quality of the care being delivered.Please make sure you have a contract that explicitly states how many patients, of what complexity, you are expected to see a day, what kind of admin/secretarial /medical record support you can expect, what kind of interdisciplinary communication occurs, etc.You may want to keep copies of your medical records, as they have been k own to be mysteriously altered or dissapear. Work somewhere else, and for goodness sake, find somewhere else to get treatment!

What is the best part of working at the company?
Work/life balance
Values and mission driven 
Kind colleagues
Super supportive supervisor 

What is the most stressful part about working at the company?
There are a lot of people to serve! It’s a good stress, though. It’s emotionally and spiritually rewarding. 

What is the work environment and culture like at the company?
A lot more calm and relaxed than I’m used to. My super does not micro-manage me so I have autonomy to get my work done in my own efficient way with less worries. There’s lots of good communication. It’s also pretty quiet. 

What is a typical day like for you at the company?
Get to the office, do admin, get to work, work some more, get some tea, take a little break, keep working and then go home and finish work from home (40% work from home policy is great for those with kids).

What is the best part of working at the company?
A horrible place to work.  You do the work of 10 people and more. 

What is the most stressful part about working at the company?
Everything, disorganized, directors not supportive and they keep piling more of their responsibilities on you. 

What is the work environment and culture like at the company?
Horrific! It’s a large shelter with a diverse population. The care managers and housing specialists are overworked. 

What is a typical day like for you at the company?
There is no typical day in a shelter. You’re dealing with numerous crisis. I was in charge of the housing specialists and care managers.  Lots of problem solving and constant communication with the department of social services.  I did new intakes and assigned them to staff. Lot of documentation and follow up.  I also reveeed charts and was forced to work in the medical clinic 2 days a week.

What is the best part of working at the company?
The work is meaningful and gives a lot of purpose.

What is the most stressful part about working at the company?
The lack of support, communication, and structure with management.

What is the work environment and culture like at the company?
At times, coming to work felt like working with your best friends. Other times, it felt like walking into a madhouse with high energy and stress.

What is a typical day like for you at the company?
Out of an 8 hour day, the first hour is filled with assisting with morning shift tasks. The first few hours after completing the morning tasks are taken up by handling phone calls with providers and other contacts to follow up on individual clients. Another hour is taken up for break. The rest of the few hours are filled by meeting with clients and assessing any current needs.

A typical day was stressful, isolated, and mostly unsupportive from the on-shift supervisor.

I learned a lot of good skills to take with me moving forward somewhere else.

I felt my direct manager was supportive of me, personally. However, I wouldn't say they were an effective leader.

The workplace culture was mixed. Some co-workers were great, others not so much.

The hardest part of the job was this expectation that one person was capable of doing the job of multiple bodies.

Being supportive of the community was the most enjoyable part of the job.


Its a place for people that's homeless,just coming home from jail,lost there homes from fire and sandy,ect. They provide a very good service for the Clients. A typical day at work would be picking up and dropping off clients too and from department of social serve's sing them in,issue them lockers, and giving them hot meals. So far I've Learned how they system works,how to prepare clients for group and paper work and how to process the client's into computer data and then fax off to DEPT of Social Serve's. The co-workers are all Good workers to work with. The Hardest part of the job is staying up at night when i am doing an overnight shift. The most enjoyable part of the job is helping out the clients the Best i can and getting rewarded and complimented for it.

Top Job Titles	Average Salary
Social worker 111 salaries reported	$60,742 per year
Case manager 126 salaries reported	$44,619 per year
Counselor 35 salaries reported	$52,929 per year
Program director 13 salaries reported	$74,769 per year
Supervisor 15 salaries reported	$64,600 per year

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