forklift operator

truck driver

order picker

warehouse worker

delivery driver

FIDELITONE

This company must have paid out a lot of money to reputation Defender to get rid of all the bad reviews out there.  Do not waste your time. there are so many other companies to work for that will pay more and respect you.  Here you are a number and if you abide by the agenda of the company you will be ok until someone starts power tripping. All this company does is throw money away to get jobs done and make their metrics look good with a very minimal profit.  the managers sit pretty and the people that actually do all the work get pooped on and get burnt out fast from the workload on top of the driving that must be done.  There are very few managers throughout that actually can answer a question that a driver or warehouse worker has its always up to the senior office people to answer them and then management takes the credit every time.  They preach all these values and customer loyalty when all they do is blow smoke up their customers and employees rear ends.  Their customers do not like them they just stick it out because they are the bottom of the barrel white glove delivery service that are dirt cheap other freight companies do not compete because other freight carriers want to be profitable and not waste money to get jobs done to make numbers look good.  this company is an embarrassment to the trucking industry they should go back to making record needles.  They think that people with college and smarts are good hires and will fix broken locations but they do not realize that you need people with common sense and industry experience that major locations lack. the salary is a joke for what is expected of you that is what makes the turn around of management  and employees so vast.  never have i seen a company burn through people like this one.  All of the senior drivers and warehouse personnel have been pushed out, fired or flat out quit because of the stupidity of the company its really a joke. i could write a book on this place and it would probably be a best seller just because of all the drama and problems.

I was laid off a month after taking a new position that required me to move states. The only reason I took that position was due to my previous position being eliminated as well. The account management/sales team seems to not meet eye to eye with clients and is consistently oversold on volume. Causing many operations to ramp up labor, just to find out that volume is low and then demands cuts regarding labor. Turnover rate is high with the entry level jobs due to not having competitive pay. New senior leadership is paving a pathway to overwork any higher level manager in an operation as well as overworking team leads. Overall, I absolutely loved this company for the first 10 years. I was laid off exactly a month before my 11 year anniversary. I was let go with multiple other individuals that were all connected to one another. My role was cut due to "budgetary reasoning" however, was filled the following week by someone else and my original position before accepting the Ops Manager was retitled and made available as well. After all of this, I would still go back if I was offered, great people to work with on the surface, however, once you go above the individual operations, management is horrendous and only cares about money and results. I remember when I received emails as an hourly employee questioning my "quality of life". I guess the Fidelitone family is no longer. 

Management at Bolingbrook/Bens. Office is inconsistent. The boss at that location is hit or miss on being pleasant and rude, can get loud with employees, and occasionally swears at employees. Will look out for you IF YOU ARE THE FAVORITE, otherwise you become a pin-cushion for the boss’s daily stresses. You have no area to voice concerns in bettering your job without being yelled at. Management makes excuses on why they can’t get you hours, lies repeatedly (even on other employees just to save their own face), and plays favorites. Company offers no pay rate raises (low wages), no benefits it’s for delivery helpers, and hours are only worth it when you make overtime. Overall not a good job to work at with the current management. The only go is part about this job is you don’t do much until you are sent with a driver that doesn’t pull their weight, and if that is the case, trying to request a new one is a 2 month process because the boss doesn’t listen to your requests until you get hurt on the job (like i did) and it becomes a monetary liability. Routes are unorganized many times (unless you are the favorite driver). The biggest problem is the feeling of your hands being tied because you have no room to voice anything without being yelled at.

This company doesn’t even deserve a rating.  What a complete joke this company is.  To start off they pride themselves on how great of a company they are.  What’s so great about it?  Pay rates are extremely insulting, favoritism and nepotism .  You’re presented with no opportunity for advancement.  Raises and reviews are a joke.  They just expect you to do the jobs of 5 people.  They promote lazy workers to leads and supervisors over others who deserve it.  You could be the hardest worker and you’ll never get any recognition.  Goes to show they don’t value you at all.  You’ll just get stuck doing the same mindless job forever.  Management lied directly to my face when I was told I would get a significant raise and it dwindled down to nothing.  They make you travel an hour out of your way to kill your body unloading containers all day.  No compensation for gas.  Expectations are extremely high for a company that can’t even keep clients.  Management treats you like a piece of trash.  If you speak your mind you’re gone.  They make you skip breaks and lunches just to push work out the door.  By the end of the day you’re completely exhausted.  Get out while you can because everyday you’re in fear of being laid off or fired.

Stay on the managers good side and you'll keep a job! And I say that because it's happened to me and I've witnessed it happen to someone else. From what I seen, work performance doesn't really matter that much. Occasionally you'll get some type of reward for good work performance. Being among the top agents won't get you anywhere if your presence is no longer wanted. But on the other hand, having low numbers or bad percentages consistently doesn't necessarily  mean you'll be out of a job. The managers only follow the company handbook/ policy when it's convenient for them (ie: when they don't want someone working there). Practically everyone in the call center smokes... in front of the main door which has a no smoking sign posted. Most of the reps are so quick to leave the bathroom, so of course they didn't wash their hands while they were in there. Nor do they use hand sanitizer after smoking. Certain people get away with certain things. The team lead was late everyday and somehow got promoted. The hourly wage is okay for the area. Overall the place is highly unprofessional.

The job is simple.  You will work a lot of overtime. If you're good at what you do, you will be expected to do a lot more than those who literally drag their feet.  The "work horses" are expected to do more than the lazy, crybabies who don't try.  If you complain the GM will placate you or insult you when you complain about harrassment and a hostile work environment then promote people who curse at other employees and brown nose.  
The GM also will ignore requests to have a one on one to clear the air until someone blows their lid.  Many good people have left because of the GM seeming to encourage and create a negative work environment because of his inaction.  
The leads hands are tied and they do their best.  
There is no accountability, no work life balance.  The OT is unpredictable and mandatory. 
The sparks facility is so far away from corporate offices that the problems of the facility are over looked. 

#1. All advancements or any pay raises are mainly done by being close to the main office.There are other warehouses with good empolyees that work just as hard. #2 As far as drivers they don't get any recognition for safety,no tickets,accidents,no property or product damage,equipement damage,transportation knowledge,years of loyal service, customer satisfaction, these people are the front lines to customer service.Nobody really knows about these people .#3 Communication is in need of of attention. Fidelitone is a good place to work, but it needs more out of office employee attention and more face to face interaction to help resolve company issues, and customer issues.I believe that when an employee is noticed for his or her service with little or no problems that makes a difference in attitude, performance and willingness to perform the job assigned. I have worked here for serveral years and I don't think I have ever seen communication in real need of attention.

I liked my job until all management changed and it was a very bad feeling every morning when you get there and do not know if you are going to have a job the next day. A typical day at Fidelitone would be I would get orders for other co-workers to pick and pull parts to be shipped to customers. If the co-worker had a problem I would look for the product and help them finish their order before I was done doing my work. The hardest part of this job for me was climbing up and down unsafe ladders. Plus no being heard from management on how things could be changed in a better way so no one will get hurt. I was very i guess you could say I stuck by the rules when it came to safety for the group of people I worked with.What I loved most about the job is that it was close to home and really enjoyed the people I worked with.

Overall, I had a great time at this company.  They provided me a living wage and great healthcare. The only thing that I would critique is how difficult it is to fire someone. Once you're in, you'd have to get 5 write ups in a 90 day period to be terminated. People were throwing hands, harrasing coworkers, producing no results for years and still got to keep their jobs.  
I was unfortunate enough to be the witness of a big incident and had to give HR my statement. After I did so, I received threatening, disparaging messages from one of the parties involved. I reported these to management who sent the screenshots to HR, but the person who sent them still got to keep their job.  Yeah.
I did however make some great friends at this company and some valuable experience that I am truly grateful for, and my managers were great.


As a middle manager, I was belittled by upper management and told just do your job and don't worry about it.  Associate Directors play favorites and pit hubs against each other. I was constantly told everything that was done wrong and never any acknowledgement when things were handled correctly.  The upper management was always able to take time off and go on vacation with their families, but I had to answer my phone and emails even on my time off. Was also the lowest paid for my position throughout the company. The clients they serve are entitled idiots and the stores promise unreasonable accommodations without checking to see if the request is possible, and complained to upper management when they didn't get their way.

Top Job Titles	Average Salary
Forklift operator 2 salaries reported	$17.50 per hour
Truck driver 9 salaries reported	$3,917 per week
Order picker 3 salaries reported	$19.33 per hour
Warehouse worker 1 salary reported	$18.00 per hour
Delivery driver 14 salaries reported	$170,714 per year

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