summer intern

FIRST ACCEPTANCE INSURANCE

Yes, they pay for you to get your license but it's the things that are free in life that cost you the most! This place will suck the life out of you. 

On a typical day you calling adults to pay they're bill until they ask you to stop calling.  You work from 9 in the morning until 7 at night,  4 days a week, and from 9-5 on Saturdays (which  nobody has off.)    You can't work another job. You are there all day.  You can't even help your kids with they're homework. You market the insurance by passing out cards and flyers. No radio no TV,  or  newspaper ads. This is 2015.  Get serious!  Then if you cannot produce sells from the prehistoric method of marketing you are asked why you are not reaching the sales goals based on the number of sales from a year ago which were prior to two price increases. The only reason any sales are closed is because of the desperate unlicensed drivers and accident magnets no one else will cover.  I'm serious. It gets better. 

Management on a local level are afraid to question and/or advocate for sales agents and csrs. Immediate managers are talked to like slaves and they turn around and spew the venom toward the very people who are expected to be nice to the customers. As of November 1st employees are being FORCED TO TAKE ALL SAVED VACATION TIME BEFORE THE END OF THE YEAR. YES NEXT MONTH OR LOSE THE TIME. Who does that?

Normally, you work in a two person office. A few co-workers  cover when people come to their senses and quit or take a day off.  But, if someone doesn't pass the state licensing exam ... the person sharing the office with the failure must work alone for months on end sometimes not getting a day off!  There is not team spirit or unity.  It's every man for himself in the cesspool of bottom feeders.

The hardest part of the job is going to work and never having a weekend off to have a normal life and being talked to like slaves.

There are NO enjoyable parts to the job!!!!

This company is the horrible...when I was first hired I was told about the pay benefits and schedule to be one thing and it all changed...I ened up having to work almost the exact hours I told them at my interview i DID NOT want to work but not only that the schedules were made so suddenly that if you did have plans...you know because you have a life and were told you would be off a particular day you have almost no time to change them so you just ened up missing out on everything..they would then make the day that you were originally told you didn't have to work madatory and threaten to write you up if you don't show. The managment sometimes don't even have their insurance license and yet they have no problem telling you want you can and can't do....but they are usually wrong because insurance has laws you have to follow which they would know....if they had their license.. They deal with a customer base that live in group homes or better yet homeless that are trying to get their drivers license back or driving privilages yet they insist on making you pile products on the quotes and not properly disclose that they are in fact getting charged for all those things. The claims process is horrible and csr and agents get yelled at all the time from frustrated policy holders because its taking three months for their claim to be resolved. You get different answers all the time for certain billing errors and the system is soo outdated it will cancel people who paid (try explaining that to a person whose car just got taken by their lein holder because we sent out a notice saying that the policy was cancelled)..bottom line they dont care about their employees at all or customers...nope not even a little

A local office under management by the Agent with help from two assistants that follow an unorganized leadership from corporate. As the first stepping stone to a career in insurance, this is a busy office with 1,000+ current policy holders that need full service in-office and over the phone help with their insurance needs. With little help and almost no functional direction from corporate, the Agent is left to advertise and market solo on a weekly basis to obtain new business. This company provides little incentive, obscure resources, and extremely high expectations for its Agents. The assumed workload from an Agent is too often unattainable due to the lack of help provided from this company to manage an office. I do not feel like this company cares about its employees or policy holders, solely monetary. The hours worked do not match up with the compensation, as it is a mandatory 6 full day work week (52 hours) in office, paid out as a 40 hour/week salary with after office hour work expectations, too. Offices are always short staffed due to a high turn over rate and the company expects its limited employees to not only run and manage their own office to corporate standards, but to also cover the other offices' open positions and to train new employees without any extra compensation or appreciation.

Employees are overlooked, overwhelmed, ostracized, and definitely UNDERPAID for the amount of stress thats reciprocated from upper management. True enough, this is definitely a sales position... BUT at least have the proper leaders with accurate training to help support the multiple offices they're assigned to "manage" a whole district.  When asked why isn't there ever any support from our district leader, I was directly told "I don't get paid to KNOW how to sell insurance or to do your job, they pay me to manage you" .  My internal reaction and receptive insight towards the company has dropped substantially, and I'm a very open-minded, non biased individual! But good Lord! If this is who the company is keeping aboard and willing to pay the big bucks, people who absolutely have no compassion, integrity, or morality about learning their associate's craft to help drive their numbers so that WE can ALL be apart of something great, then within that statement alone the concious decision has already been made for me about a future with this company.

I really enjoyed this job, I was on the phone and processed claims. I love typing and entering information. Everyday I worked on finding a technique to process my claims faster and more detail. I absolutely loved my job and was highly disappointed in my management staff, for I was laid of due to miscommunication. The way it was handled was very wrong. I was let go without discussing the situation and the manager getting and understanding of what was misunderstood. It was a decision based off emotion. Management felt extremely embarrassed when other people including other management from other departments that I did not even personally know tried to get my job back. For the three months that I was there, my name and reputation got around very quickly. For I was one of a few claims analyst that was one of the best for just starting. I paid attention to detail and got as much information for the adjusters to make their process as smooth and fast as possible for they handle over 500+ claims a month. Which can be very stressful, if the claims analyst do not do their investigation properly.

What is the best part of working at the company?
Acceptance Insurance was a great experience for me. As a Managing Agent, I grew in my career and confidence. The benefits can't be beat and management was encouraging and motivating. I wish I could have transferred and stayed with the company, however, they are not in the state I relocated to.

What is the most stressful part about working at the company?
You are taking calls, quoting or customer service while clients are walking into the office waiting.

What is the work environment and culture like at the company?
Very relaxed. Encouraged self discipline and taking care of all aspects of your office. 

What is a typical day like for you at the company?
Opening store, making sure all tables are set and store is clean. Responding to emails from clients, underwriting and management. Calling customers to remind of policy payments. Calling web referrals or call backs from quotes. Taking payments on phone and walk ins. Making endorsements on phone and walk in.  Quoting on phone and walk ins and issuing policies.

Don't apply even if you have minimal sales abilities. You'll never get to sell anyway.  This job entails dealing with people that can't pay their bills, ask why their monthly payment went up by $4.00 per month, after adding their 20 year old brother to the policy, etc. Anytime you work a job babysitting the 15/30/10 group this will always be the result.

Being a new company, the chiefs can't see the forest because of the morons blocking it.  Top agents selling are hoping that they can re-write policies to get the commissions,  By the time you service this nonsense clientele, you have to recognize that you're really in the red. Once their accountants point this out to them and they tell their agents that they won't be getting commissions for re-writing the loser, they're done.

The bottom line is to never get involved with 15/30/10, no UM/UIM clientele.  They're nothing more than a pain in your rear.  (I see the PC rears are in rare form as usual...lol)

What is the best part of working at the company?
The company offers training for new employees without licenses. 

What is the most stressful part about working at the company?
High turnover rate when I worked there. Every week someone was terminated or a new face was starting.

What is the work environment and culture like at the company?
I can't speak for how it is today but when I worked there the micromanagement was overwhelming.  It was not a good place for me. I resigned after 6 months.

What is a typical day like for you at the company?
Get to work,  log in. Wait for calls and if the queue is slow, make outbound calls. Quote the customer and make the sale. Ask for permission before you leave your station for a bathroom break.  Lunch and back to work until time to clock out.

Answer all incoming calls.......dealt with Customer questions regarding payments or coverages. called current/prior Clients to ensure payment was made on time..worked with an Agent directly most days, took payments, completed all office work, scanning, faxing, copying..etc...I enjoyed meeting new/potential clients the most talking to them and getting to know them was important to me so I just didnt seem like a pushy Sales Person....least enjoyable part was the late nights working wasn't a very Family oriented place for me.

What is the best part of working at the company?
Tremendous support from Corporate. There is always someone to help you along your career 

What is the most stressful part about working at the company?
The requirements of getting your daily tasks completed

What is the work environment and culture like at the company?
Safe, secure and supportive from the DM, training department and the local agents.

What is a typical day like for you at the company?
Answering phone call, dealing with walk ins, quoting new and existing customers, getting the customer to get more products.

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