software engineer

customer service representative

product support

analyst

project manager

Was excited to start here initially. Came in with a group of people as the first wave of folks in the new Houston location. We all got along with each other at first, but it quickly turned into a social experiment when some of the people you got along with during training and depended on you for answers and info quickly turned on you once they were given managerial roles. Ironically, management seems to be the least qualified and are hired more for their ability to discipline their employees rather than knowing how to resolve issues. That's when they show their incompetence and will abandon you to deal with all emergencies yourself. The few managers that tried to make a difference and seemed knowledgeable were forced out within months of entering the new center and were replaced with a management team that only seemed to know how to take lunch orders for each other. Same went for qualified techs. Witnessed a team of almost thirty reduced by 3/4 in less than a year with the most qualified team members leaving within the first six months for other opportunities. Also, lots of favoritism. The only place I ever worked for where the most experienced are treated the worst by the least. Level 1 is allowed to completely pass the buck to Level 2, which in turn does the same to the Senior Level. Senior Level drew the short end of the stick in this company. The only way hard workers seem to get "promotions" (they have sneaky ways of making you take on more responsibilities without compensating you) are if they are either too naïve or stupid to realize they are being taken advantage of. 

Daily responsibilities: Mostly taking calls. This place is ALL ABOUT GETTING OFF THE PHONE ASAP regardless of whether or not the customer has been helped. Not a place to work at if you genuinely enjoy giving great customer service. Everything is about call-handle time. WorkForce is God here. Be prepared to have every minute of your day micro-managed by a team that has no idea what your workload or responsibilities are and that is a third-party company not eve affiliated with Worldpay. And God forbid you ever have to go to the restroom to do something that requires more than two minutes because the WorkForce team will blow up your supervisor's inbox trying to locate you and, should your manager be unavailable, they will blow up the inbox of a manager that isn't even in your department trying to locate you, which, of course, always leads to awkward conversations about what exactly you were doing in the restroom. Perhaps the most frustrating is seeing people that have no idea what good or even decent customer service is. An anonymous gentleman that was in my department was notoriously admonished by his fellow coworkers for exhibiting racist, sexist, and unprofessional behavior, but was allowed to keep his job, while others with ten years plus experience were fired for taking too long on calls.

The few good things about this company is that they will on occasion feed you, most major holidays are paid, you are given your vacation days at the start of the year, and you might be lucky enough to have a 9-5 Monday through Friday job. There are benefits which are decent and, for the most part, you can dress in casual attire like jeans and a t-shirt. However, there is a very shoddy point system in effect which can be cause for write-ups and up to termination if you acquire too many. That alone is understandable, but any and all requests must be done two weeks out or you will get a half point for making a request within that timeframe. If an emergency comes up where you know you won't be able to come into work in three days or so, you will get a whole point, even with the notice. Same if you get sick at work or have to leave for an emergency situation.

A typical day in my position at WorldPay involved the review of technicians' performance data (in both the incident documentation system as well as on the Automatic Call Director), checking the status of a variety of incident and request queues, the unruffling of feathers where issues were escalated, the creation of processes and procedures (both minimalist and extensive), the analysis of data (oftentimes in Excel) in support of large-scale IT initiatives (the roll-out of Windows 7 across the enterprise was a recent one), the updating of project documentation, inter-team communications with server, storage, network, firewall and other technical teams towards the resolution of technical issues and the sharing of feedback with my team and management.
What I learned at WorldPay:  my Service Desk technical skills were expanded considerably at this job as there were numerous proprietary applications with complex issues and there were many opportunities to jump in with the team answering the IT internal hotline as staffing was lean.  Additionally, I learned more about the technical workings of computers and laptops as that department rolled up under the Service Desk (I had a subordinate manager who was directly responsible for the management of these Desktop team).  My hands-on experiences with both Active Directory (oftentimes via the use of the Hyena tool) and Exchange 2003 Administration were considerable, as well.  User access administration was a large portion of the Service Desk position at WorldPay as were the frequent audits of user access (conducted using the SailPoint IdentityIQ application which I helped install and administer).  My familiarity with the securing of data and user access became enhanced, particularly following the breach of our systems in 2009 and I was actively involved in PCI audits, both those conducted by external firms and self-generated.  Project management and the associated communications/negotiations were a large portion of the job and, while a large-scale initiative was underway (such as an across-the-board hardware upgrade and the ongoing transition to Windows 7) these efforts consumed a sizeable portion of my time.
Management at WorldPay - the management at WorldPay varied considerably from individual to individual (as it does at any location).  I had 7 different managers in my 6 years at WorldPay so continuity was something of an issue.  Of those 7 different managers I had some wonderful experiences (technically learned, responsive to feedback and generous with it coming back, involved, displaying considerable integrity and leadership) and some less so (vacant, uninvolved, inexperienced, etc.). As an overall comment, I would say that WorldPay had relatively experienced management but was prone to displaying a lack of a longer-term plan.  Having gone through three owners in the 6 years was undoubtedly a factor in this.
My co-workers - as with management, there was a large amount of variation in the quality and integrity of my co-workers but, over time, I was able to create a network of individuals in various departments who were intelligent, responsive and trust-worthy - people who could help me Get Things Done. 
Hardest part of the job - frequent shifts of direction and the attendant Reductions In Force.  
The most enjoyable parts of the job - working with my team on difficult technical issues, the camaraderie I enjoyed with my team and certain piers, the accomplishment of objectives despite the roadblocks.

This review mainly applies for the Prepaid Card division in Sunrise, FL where I was hired.

Most of the people there seem nice, the Sunrise location is great because there is alot to do during lunch. You have many options to choose from in terms 
of places to eat and things to do because of the Sawgrass Mall and the commute is fairly light around the immediate area.

However, there seems to be several problems here that anyone who is joining FIS should be aware of off the bat. 

1. There are layoffs almost every three months, the very first week I was there they had a wave of layoffs and one of the middle managers in the division was let go of
just before retirement most likely to deny him full benefits

2. The company HEAVILY favors offshoring to India, I was a Programmer Analyst and during my time there I was on two Kanban teams. The first team had 15 people and 2 of them 
were in the United States: me and the team manager. The second team I was on also had about 15 people and I was the only onshore person here. The vast majority of your coworkers 
will be based in Chennai, India which is 9.5 hours ahead of US Eastern time. These guys are very good at what they do, but they also make about 1/8th of what an onshore worker makes.
Between this and the layoffs this shows you how much management cares about cost.

3. The division is very siloed. Part of this is because the systems are very complex and there are many legacy components still in production. Another big part of it is that
people just seem unwilling to share knowledge, I was given the run-around on almost every issue and question I asked. Only when I asked my immediate manager to help me,
who asked THE EXACT SAME QUESTION to the person did I manage to get a helpful answer. This is not an isolated incident, be ready for this.

4. At the end of my period at FIS I was reshuffled in an "organizational" change from the manager who hired me to another manager who wanted nothing to do with me. 
This particular manager stated multiple times that he did not want me on his team because after all, it was not his choice (which is fair). He eventually made up multiple lies 
about me with no proof to his manager which I only heard about after I was already terminated because he essentially lacks social skills and the ability to deal with new people.  If
you are start working here and are assigned to this Sad Guys team you might as well find a new job.

5. HR is completely unhelpful while I was working there I asked my representative if she could approve a $1200 discount for LASIK surgery (which basically requires her just to say yes) and she ignored
me multiple times. However when I got fired I got completely hounded with hostile emails asking me to return company property which I already returned or did not have. I also never
received my personal effects, they ignored that request too.

Luckily I managed to get a highly lucrative offer in the week I was fired and I have since moved on to a much better job with excellent compensation and none of these problems. 

I firmly attest that all of this is true, if you plan on working here consider yourself warned.

A typical day at work is as normal as any other work place when you start.  I learned a great deal about Fraud Prevention.  Management is Horrible, you can't trust then this is also the same with their HR Department.  They fire people left to right on this Fraud Department.  They have several Leads and Supervisors that like to bully people.  I was a victim of it there by one particular lead and a supervisor.  Leads, Supervisors as well as Management in general have a double standard.  They have preference for certain employees but not on others.  They fired me for no reason and without  warning.  Some how they made a story that I was hanging up on a Supervisor line we had to call almost all the time for approval because we were limited to what we could do and if for any reason you had to call during lunch time between 11am to 2pm you would have to keep calling and calling until you get someone.  They were busy most of the time and on some occasion they would deactivate the line so that we stop calling, forcing us to get up and find someone.  The HR Department didn't even bother to find the facts either. Recently I found an ex co-worker that found out from a Supervisor that they wanted to fired me sooner but weren't able to find anything.  In Fact this person was shocked when it found my statistic and how good they were.  This person could not believe what happened to me.  I still have proof of my stats in case somethings happens down the line.  They even made a false claim that I was hanging on the customers.  My Supervisor was monitoring everyday to verified it and She found no evidence I was doing this and gave a full report of the finding to the Director.  My destiny sealed when my supervisor abruptly quit, transferring me to   different supervisor which sealed my fate.  Also they were putting a lot of pressure with the wrap time and calls handling time since they introduce a new fraud detection system.  Cardholder were holding for up to 1 hour because the new system was not working properly so Management was under fire from The One person responsible for the entire department.  This problem was going on for months, making us work on our days off and it was mandatory.  You didn't have a choice.  And on top of all that they will force you to work on all the holidays as well.  This department doesn't have a manager, only team leads, supervisors and directors.  My co-workers were good for the most part, except for a few.  The hardest part about this job was Management.  They harassed and bullied people to much and make it a hostile environment At The Fraud Department.  I hope that this department and all phone department in that work on the phones in FIS be investigate for irregularity and abuse at the work place.  The most enjoyable part of the job was that it was easy and anyone could do it.  If you go work for FIS don't count on this job as being safe because it is not.  I have recently gone to several interviews and some of the recruiters have mentioned that they have seen a lot of people from FIS Recently.   Hopefully this will help anyone that might be looking at this company specially in Fraud.

From what I heard from coworkers, there are certain clients/departments at FIS whose employees are generally satisfied with their job even though it isn’t great. Checks is not one of those departments. 

1. Mandatory overtime means working 12 hour shifts 5 or 6 days a week. The hours are awful, but because the pay is barely above minimum wage most of us were grateful for the time. At the beginning, bringing home $400 a week felt like a dream but the sheer time spent at work ultimately wasn’t worth it. The schedules are also extremely inflexible, with the less busy morning shifts assigned by seniority to the few brave souls who can make it there for more than 6 months. Otherwise you’re stuck with the night shifts and since this department is chronically understaffed the calls were literally constant for the entire 12 hours. You earned a small amount of sick leave and PTO but it was impossible to use because same day call outs could be a fireable offense. 

2.  The conditions on the call center floor were also horrible. Uncomfortable chairs and no options for standing desks yet you’re expected to sit there for 12 hour shifts. Time is monitored through the phone system and is extremely strict. You had 2 breaks and a lunch each shift, though each break is spent dashing to the bathroom at full speed then to the break room to check for emergency phone calls or texts before getting back to your seat because the building was so huge it took precious minutes to get from place to place. Have to use the bathroom more frequently than every 4 hours? Have an unusually hard call and need to compose yourself? Well you’re out of luck because leaving your phone unapproved even just for a few seconds can be a fireable offense. There were also no real options for food nearby enough to get there and back on your lunch, but you couldn’t have food at the phones, so if you weren’t able to pack you’d go hungry or way overpay at understocked vending machines. 

3. The nature of this position requires you to lie and mislead people repeatedly. We are very limited by the client in what information we can provide, yet customers are told to call us for all of the answers! As you can imagine, this led to extreme hostility in many calls. We were given no training in conflict management or deescalation yet were berated every day. Putting a customer on hold or ending the phone call to deal with hostility was almost always cause for termination. This made for the most degrading work environment I have ever personally experienced and as an autistic person it was my own personal hades

Long story short: Don’t work in Checks unless you’re truly desperate. I was, and I still regret it. This job took an extreme toll on my mental and physical health that I am still recovering from 2 years later. My direct managers were very kind even though they had very little power to actually help, and were the saving grace of this horrible job. God bless the women who suffer through this to provide for their families.

With so many negative things about this place, I don't even know where to begin in reviewing my experience at FIS Global's lockbox.  As the title states, this place is simply a zoo.  There is no structure, no work ethic, almost no nothing.  Upon my hiring, it took them almost a month to get me computer and front-door access.  If that wasn't bad enough, it also took them a month to decide what my start time was for Saturdays.  My fellow co-workers for Saturday would complain that I was coming in too early even though I was coming in and starting at the very time stated by my supervisor, almost two hours before any work was ready to be processed.  A month later, they finally changed my start time.  When I first started, they started training me on the opening function, but because no one wanted to train me or in their own words, "didn't have the time," they switched functions over to date entry.  I actually had a person whom was supposed to train me scream at me because I was asking too many questions and wasting their time with only a few days on the job.  The person who was supposed to train me on data entry spent more time looking and their cell phone, which no one is supposed to have in the department, than actually working with me.  I was trained to open an account one way, but was later scolded for screwing up the account even though my notes backed up the way I had done it.  Even worse, because there is no one checking the work and communication is terrible, I continued to make this mistake each day for a month before even hearing about the mistake.  Overall, work instructions are absolutely dreadful, most fact sheets written so poorly that it is impossible to understand them.  People in this lockbox also do whatever the heck they want, from dancing around, to playing with their phones, to spinning around in their seats, to blasting music from boomboxes.   The person who sat next to me, after clocking-in, once spent 40 minutes decorating their desk with Christmas decorations.  This was on company time and during a time where we had deadlines.  They was never scolded.  The next day, during a department tour, this person came in a did it all over again, using another 30 minutes to decorate their desk.  There at least 3 boomboxes playing in this warehouse environment, making it impossible for anyone with ADD to focus.  And if you didn't have ADD to begin with, with an environment like this, you were sure to end up with it. A real zoo is most likely more organized and better structured than this place.  Though the pay is decent, there are better structured lockboxes in the Boston area.

A typical day at work at FIS is fast-paced and dynamic, with a focus on providing innovative financial technology solutions. Employees have the opportunity to work on diverse projects, collaborate with talented colleagues, and contribute to the advancement of the industry.

Working at FIS offers valuable learning experiences in the field of financial technology. Employees gain in-depth knowledge of banking and payment services, as well as emerging trends and technologies in the financial sector. The company encourages professional growth and provides resources for continuous learning and skill development.

Management at FIS is experienced and knowledgeable, providing guidance and support to employees. They prioritize open communication, collaboration, and a customer-centric approach. Managers value employee feedback and create an environment that fosters creativity and innovation.

The workplace culture at FIS is inclusive and driven by a strong commitment to excellence. Collaboration and teamwork are highly valued, as employees work together to develop and deliver cutting-edge solutions. The company promotes a culture of integrity, professionalism, and customer focus, which creates a positive and engaging work environment.

The hardest part of the job at FIS can be managing the fast-paced nature of the industry and adapting to evolving technologies and client needs. The workload can be demanding, requiring employees to stay proactive, agile, and adaptable. However, the challenges also provide opportunities for personal and professional growth.

The most enjoyable part of the job at FIS is witnessing the impact of innovative financial technology solutions on clients and the industry. Contributing to the development of transformative products and services, and seeing them successfully implemented, can be highly rewarding. Additionally, the collaborative nature of the work and the opportunity to work with talented professionals make the job enjoyable.

It's important to note that these opinions are based on general observations and may not reflect every individual's experience at FIS. The work environment and culture can vary across different teams, departments, and locations within the company.

I've been employed with the company for 3+ years and everyday since December 2012 I've been searchingrate something else. Management tends to set high goals for their Collections Dept and when the million dollar amount is collected for the month they want force feed you the idea that 1% of what you brought to the table is fair!

If they discontinue commission for this job all tenured agents will leave! The starting pay rate is atrocious and the preferential treatment that's given to those that brown nose is ridiculous.

I've worked with the company long enough to see many come and go. You are given annual merit increases between 06¢-19¢ If you're a standard floor rep (and that's per year and performance based). I can guarantee you will never see above that amount regardless of perfect attendance and what millions of dollars you bring in.

Management acts accordingly depending on how they "feel" about you and not performance. The turnover rate for my department is astounding and the only reason is because management does not compensate or reward for any actual "hard" work. If you're given the example of the agents that make exorbitant amounts of money in commission, take it with a grain of salt because those are the agents that are shown extreme favoritism.

The false promise of working 1 weekend a month for full time employees hasn't been true since 2011. And the management handles supervisor calls in a fashion that's distasteful. For example, you would have an irate consumer who is upset with you for confusion caused by "frequent" system issues (that are out of your control) and will demand to speak with a supervisor who will come to you and literally give you the 3rd degree on why it's even a supervisor matter. It's enough to have to explain the purpose of you requesting their help but for you to patronize me as much the person over the phone is simply unethical.

I wouldn't recommend this job to my worst enemy. You will laugh at the constant rhetoric about togetherness and teamwork when at the end of the month it will dwindle down to personal accountability and personal gain (for management!)

If you would pay agents for what they're worth and value those that actually stay, the environment would be much better and quality of work would improve!

The best parts of this job are the people you work with and the benefits start right away. Its a call center environment and I averaged about 90 inbound calls a day. The job title is fraud associate and the idea is suppose to be fraud prevention and protection but the guidelines that they set for you are customer service orientated and they place to many restraints on you when it comes to verifying security if you think the call is suspicious your not allowed to ask any probing questions with out getting permission first. Some of the management is good but for the most part they don't care about you, to them you are just another cog in the machine and are easily replaceable. I was given 2 months to improve my QA, during these 2 months they were constantly changing the procedures and security verifications and scripts giving us usually one email and a week to adjust before they penalize you for it. I would come in from my day off and procedures would change would change majorly and they would expect you to adjust immediately with little explanation on what actually had changed. My team leads and senior reps were awesome, but the over seeing manager dragged his feet on everything and would take up to a month and sometimes longer to get back to you on anything. He was more concerned with taking smoke breaks and talking to other managers. I would have to walk past his desk to see if he was even at work. He was never out on the floor with his team. This company does not care for their employees and they are easily replaceable. I was terminated 6 days before Christmas effective immediately with no warning even though my manager often told me that I worked hard and as long as I showed improvement my job would be safe. They give you paid sick days but if you take them they give you a couple of verbal warning then they write you up. They are intense with their documentation for everything so they can avoid paying unemployment when they dismiss you I worked overtime when ever I could and when the asked. In the end though most of the time it was mandatory. The benefits are really good and if you get a good manager that will stick up for you could go far but the chances of that happening in this company are slim.

This company is a job mill where you just get hired easy and fired easier. The employees hate their job and the company but in Alabama, especially the Tuscaloosa/ Northport area there isn't much else available but fast food restaurants and temp services. I would tell anybody to NEVER work there and NEVER EVER recommend working their to anyone you know.
If you do collections for them they will say its 8.00 a hour plus un-capped commission and then point out a selected few who make the commission. But the kicker is the rules and quotas for commission change every other week so you will NOT make commission...so what happens next? After you start missing commission they start coaching, then after a few more coachings its a write up and after that you are fired before long.
All in all, its a cheap almost...well it IS a criminal company in my opinion because they DO violate the FDCPA and will make you as an employee do it!
As a matter of fact, any college students who were contacted by FIS or "Complete Payment Recovery Services" during March of 2012 through May 2012 you were the people they were breaking the FDCPA with because they never sent any of you any letters in the mail prior to contacting you to collect on your rented text book. This is 100% true, so if you know anyone who ever said a collection agency called them about a text book they rented and they were collecting on behalf of Barnes and Noble but they would not move forward with the reason why they were calling because they needed to "update" your address....well, they never had your address, and they were lying to you which is a direct violation on top of not sending the mailed letter first before contacting you. True story. How do I know? Cause I was THERE, and I kept every document management handed out about "escalating the call" if the debtor refused to give their address. Also, if they didn't give their address their calls were sent to supervisor review and then sent back to the calling pool.

Top Job Titles	Average Salary
Software engineer 19 salaries reported	$120,712 per year
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Analyst 7 salaries reported	$83,263 per year
Project manager 4 salaries reported	$102,750 per year

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