customer service representative

accounts receivable clerk

specialist

human resources assistant

debt collector

FMA Alliance, Ltd

I joined FMA's team in May as a temp job due to a recent lay off. The building is decently sized, but let me tell you. My time working with FMA was nothing but regret and patience. I was there for about 2 1/2 months and it was the worst place I had worked for ever. 

I'll get started with some of the cons of the job. 

Messy and over the top security: I got hired as an insurance representative in one of the smaller rooms and it was tightly packed and the desks are small and dirty. You get a cabinet that is full of other employer's nasty crust and filth. Its disgusting. You work off a pretty good monitor on Windows 10 but you only get 1 screen, and for this job, you most defiantly need more than 1 monitor but you wont ever get one. If you want to listen to music while you work because it helps your productivity, you are limited to only listen to the radio on a non Bluetooth-less device, like those cheap radios at the dollar store. Their security system is seriously extra, they have like every website blocked. You cant even go to door dash to order food for lunch unless you have a manager accessed system, or like Pandora. Its ridiculous, seriously. 

Unrealistic goals: They have a certain number of accounts you have to meet a day to be considered "on goal" and its almost impossible when you have to make so many phone calls and be hold with other companies. I was only making about 20-30 accounts and was always being pulled into meetings with my managers about my productivity, which was quite annoying. They wanted to demote me and cut my pay because I was not meeting goals after 2 months. 

Training: This company DOES NOT HAVE PROPER TRAINING. They literally sit you next to another agent and you have to sit with them for the entire day for about 2 weeks and take notes. If you sit with a good agent, you will get lucky and MAYBE learn something but if you sit with someone who doesn't care about the job, you will be sitting on your behind for 8 hours watching someone work while you die of boredom, its the worst part. I almost quit after the first week because of this unprofessional lack of training. 

Culture and environment: The building is fairly clean, the restrooms are nice, but the room I was staying in was pretty gross and tiny. There is a lot of yelling in this facility whenever a manager needs an agent to take a call or if they need to go into a meeting or if a manager has a question. Its pretty out of the blue and super unprofessional, like a mother yelling at her kids to clean their rooms or something. 

Career growth: The main reason I left FMA was because there is no place for me to go in this company. The highest position you can be at this place is probably a manager and that's all. There is no other sub-departments or health plans or higher teams that pay more. This is a place to work if you need a temporary job or if you want a relaxed, laid back job if you're near the willowbrook area.

I do have a few pros about the job while I was here. I'll say this, the people I encountered and saw were super nice and friendly. With no strict dresscode, everyone is dressed comfortably and seems happy, which I loved. You could seriously come to work in shorts and flip flops and you wouldn't get told anything. 

The people I worked with were very chill, and very professional compared to some of the management. I enjoyed the stores and shops around the job venue, there is a chickfila around the corner which was a great place to grab lunch. 

The front desk rep and Beth are great people, they are super nice and friendly. 

The pay is also pretty good if you are in need for a job as well. 

I wont miss FMA but I will miss the Chick-Fil-A that I visited frequently.

Begin work at 8am, started calling debtors regarding their medical bills turned over to our office. Made copies, and faxed any paper work that was required by insurance, or our company. I've learned that in collections you don't have to always be a bully or talk crazy to people to collect their money. The management was okay. Some of the managers was good at helping their collectors, and teaching all the tricks they had on collecting money. I spoke to my co-worker on a daily basis, but i didn't get involved personally with anyone. The hardest part of this job was the fact of how hard you had to push just to hit your budget. Collecting money from debtors compared to collecting money from insurance companies is a lot more exhausting and complicated. I mostly enjoyed just the fact of being blessed to have the job, and being able to do what i could to help out with collecting techniques.

A typical day at work consists of coming in and getting straight to work. Although we have fun and collect money all at the same time, there is no time to waste when trying to hit your budget. One bad day in collections can put you way behind for the month. I did however learn to communicate better with people over the phone. Management is being carried out well and still progressing each day, and most of my co-workers are a joy to be around. The hardest part of my job seems to be hitting my personal goal in commission but the most enjoyable part about my job would definitely be the friendly competition we have on the floor as we collect payments.

They only offered PTO after 6 months. The managers/supervisors ALL had sucky attitudes! During in person training they all acted as if they were super nice and helpful but as soon as it was time to switch to work from home, their attitudes literally showed. Also, it was MANDATORY to make up hours. Like I understand they would want people to get their full 40hrs per week but if you have to call in or have a doctors appointment they will make you work extra hours throughout the week or schedule you for the Saturday or they will write you up. I would not recommend working here if you have kids. You will not have time to spend with them.

What is the best part of working at the company?
They don't treat you fare...and it not what they do you will never work from home supervisor  or rude and upper mng..don't listen  too you...the paper your collecting  is garbage. And they will write  you  up at any given moment then let you go..not a good company  work for I work for them 3yrs

What is the most stressful part about working at the company?
 rude supervisor who dnt listen 

What is the work environment and culture like at the company?
Ohh my God ghetto..and you probably  in up in a fight

What is a typical day like for you at the company?
Dealing with rude supervisors and upper management.Who will not help you

So I have worked in both the medical and bankcard departments before. With the bankcard department, there is APPARENT favoritism. In my experience, you were set to work a certain schedule with little to no changes to be made. I felt like I was struggling to get the job done and it months for management to hear me out. When I worked in medical, my manager was a bit rude and not very understanding. I was punished for the slightest mistakes. All in all, this is a great place to start working if you need experience, but it is horrible for people who have been working for a while. They say they listen to you and it's an open-door policy, but with certain managers, it is not.

A typical work day is from 8 am-4 pm. They train you for 2 weeks, but its mostly a hands on thing to know what you're doing. You do get commission, only after you have reached your budget. You get a different percentage on each case depending on what company the case falls under. The job can be very stressful and emotionally draining when you are contacting patients in the medical department. Some cases are heartbreaking  while other patients can be very rude, so you have to maintain a empathetic attitude without seeming careless. There are a lot of things you cannot say while on a call. If you say certain things you will fail a random Q&A call which raises your budget and lowers your chance of commission.

We do not get sick time and if you miss a day you are expected to make up the hours the same week because you can not do it the week after or they force you to use your PTO. The managers and supervisors aren’t nice and do not like questions. If you do get sick good luck! They do not care about how much of a mental stress it is because they do not take calls themselves so there is zero understanding when we need a day off and don’t want to work 10 hours a day to make it up because work is vacation for them.

What is the best part of working at the company?
The monthly bonus if you meet the criteria and if your team makes it.

What is the most stressful part about working at the company?
Expectations are not realistic, micromanaging and pressure to do more work on a daily basis. They want perfect work and quickly done.  Long hold times and reviewing accounts takes longer than expected.

What is the work environment and culture like at the company?
Accounts receivable department works from home.  Remote work

What is a typical day like for you at the company?
Busy can't even take your 2- 15 min breaks.

i don't recommend anyone staying here for more than 6 months at a time, i am still here and i have been for 5 yrs on and off i feel trapped and cant move up it is not a good place to make a career unless you are good at talking people out of their money and following directions for snobby managers that are only there to make you feel bad that you aren't making a lot of money like everyone else.

Top Job Titles	Average Salary
Customer service representative 1 salary reported	$15.50 per hour
Accounts receivable clerk 1 salary reported	$19.00 per hour
Specialist 1 salary reported	$18.15 per hour
Human resources assistant 1 salary reported	$18.50 per hour
Debt collector 1 salary reported	$15.00 per hour

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