service technician

product specialist

lube technician

service advisor

automotive mechanic

FOX MOTORS

Fox Honda has long been a stable dealership with a strong customer-first reputation and many historically long-tenured employees. Daily operations are structured and process-driven, with an emphasis on compliance, consistency, and professionalism. I gained valuable experience in finance operations, regulatory standards, and working within an established organization.

Over time, however, leadership and operational shifts have significantly impacted the internal culture. Senior leadership roles transitioned to individuals without direct variable-department experience, which at times created disconnects in expectations, decision-making, and employee development. Management style became more centralized and authority-driven, with less emphasis on collaboration, mentorship, or long-term retention.

In addition, resource and staffing decisions increasingly prioritized cost control over sustainability. Departments were often asked to absorb additional responsibilities without adequate staffing support, relying heavily on high-performing employees who were willing to step up. Cross-store coverage and extended workloads became common, contributing to burnout and frustration. When key roles became vacant, responsibilities were redistributed rather than promptly backfilled, placing continued strain on remaining staff.

Since key leadership departures, there has been a noticeable decline in retention efforts. Advancement conversations, succession planning, and proactive employee support are limited, and experienced contributors have continued to leave without meaningful attempts to keep them. The hardest part of the job became operating in an environment where accountability and performance were expected, but structure and staffing were not consistently aligned to support them. The most enjoyable part remained working with dedicated coworkers and customers who genuinely cared about the business.

Aligning leadership experience, proactive staffing, and sustainable resource planning with growth goals would go a long way toward improving morale, retention, and long-term performance.


I didn’t know much about cars or even have the best communication skills when I started working here 4 years ago. Over time as I grew from within this business, I have learned a lot that has benefited me in my personal life. I’ve gained confidence and amazing communication skills to fulfill my position and has made me become a better person overall.

Customer Service is challenging especially if you aren’t a people’s person. So when coming into this work field as a Service Consultant/Advisor, you need to be prepared to deal with difficult customers. Some are entitled, others are demanding, that’s just the way it is. I’ve met outstanding customers at this place that are friendly and respectful! They are the reason why I love to help out in regards to their vehicle concerns. Overall the good outweighs the bad 100%. If you let a customer leave the dealership satisfied then you are doing something right.

The reason why I left is because I’m living in a area far from the dealership so it just became a hassle for me having to drive 35-40 mins everyday to Grand Rapids for work. My next reason would be the pay; compared to our competitors, I personally feel as though we are underpaid a tad as an employee here, the salary pay isn’t enough but the commission is decent. If Acura had more volume then maybe it would be far greater as far as the commission goes. Lastly, would be the tension and occasional hostility in the work area. This is more apparent from some of the technicians and one of the salesman there. I won’t get into full details but I will say that this needs to be improved and handled better.

Overall I love Fox Acura and Fox as a business. They are not perfect by any means but you can learn a lot from working with them if you can shrug the cons… The service manager is a cool guy and I got nothing but good things to say about the guy as well as my co-worker who is the other service advisor.

So should you work at Fox Acura? I say yes.

Fox motors is not a company I'd ever want to work for again. They treat their employees terribly. The management sets unrealistic expectations and goals,  and then they use only negative, condescending reinforcement in coaching sessions. The benefits are measly and even if they were worthwhile, the way you are treated as an employee of Fox Motors is reprehensible and degrading. In my time there I don't remember one person who truly enjoyed their job. I tried to make the best it for a while and I did have a lot of fun... there are some good people there and positive aspects of the job (the customers, the bikes, the events, Harley Davidson itself) but the overall negativity at the Glenview (Chicago) Harley Davidson location was overwhelming and life consuming. I felt a serious weight lifted off my shoulders when I stopped working there. Maybe it was just this location but the attitude seemed to stem from the ownership of Fox Motors; they preach and appear to uphold a set of core ethics that they don't always implement.

Upon being hired in the job I was offered was not at all as I was told. The organization of the new "quick lube" is terrible. Any ideas you have are passed by until something goes wrong. Even then they find new ways to add on to the already overwhelming amount of work you are preforming. I was told "I dont care about whats going on in your personal life" by management, upon requesting time off for my deathly sick daughter. Eventually I was that I voluntarily resigned from the company.  After I had already spoke with management about every detail. Choosing to be a father and to take care of my child. They decided after working out a plan with me to let me go. After we had come to an understanding of the situation. My coworkers were amazing, the job had alot to improve, with bonuses I was promised at the beginning when I was hired that never came. Long days, long hours, more work for when employees called off with no recognition for overall good work. Management is too busy in their offices to deal with the lower end employees.

Was hired for parts dept. and have 20 plus years as parts specialist experience. The person that was supposed to train me on the system being used at this facility was inexperienced at training. I was actually their first trainee. I emphasized that I was best at learning "hands on" . Unfortunately he/she would not let me learn this way, insisted on demonstrating with me looking over their shoulder, or would take over my terminal and continuously make body contact when doing so, invading my personal space. If I moved away they would move back into contact. He/she would also make derogatory comments about other coworkers, the parts manager did this as well. Whenever the parts manager was training me I was allowed to learn "hands on" and this enabled me to learn the system much easier. The person training me actually said that my auto technician experience and automotive knowledge did not make me a good parts specialist. Was also told that benefits would start in 60 days, was not informed of no overtime pay until after being hired.

What is the best part of working at the company?
The vacation goes in on the first year

What is the most stressful part about working at the company?
They allow customers to tell and spit at you and curse you out and they stand back and do nothing

What is the work environment and culture like at the company?
Toxic, they allow 2 advisors to cherry pick what work they want and leave the rest or the work they don’t want to the other advisors and when you bring it to managements attention. They do nothing about it.

What is a typical day like for you at the company?
Well you don’t get any vehicle that we’re left overnight because one advisor takes them all and doesn’t split them up. Then he cherry picks  the vehicles that come in along with the other advisor and once they have their fill then you get the left overs. There are no parts available and then there’s not enough techs to get all the work done. Very stressful all the way around.

This was the the most unsafe, disorganized, and poorly managed shop I have ever worked. Upper management had not a clue as to how to run a service department, or a quick lube. The direct manager was a hapless moron who didnt know how to manage people or really how to change oil for that matter. The pit was the most unsafe enviorment ive ever worked. Never was cleaned, oil soaked rags everywhere that were never taken out. Railings that were held on by what looked like coat hanger wire. 

The other lube techs upsold lots of unnecessary snake oil. Every car was recommend a fuel additive and an engine air filter, regardless of whether they were necessary. The service advisors were mostly incompetent and threw the techs under the bus constantly. 

Would not recommend this place as an employer.

I go above and beyond for this company, just to be treated like me and my life dont matter. I do my very best to over come the attitude and disrespect from management. As an employee in the lower level i do not intend to leave due to i like the employees i work with in quick lube, but when and if we have a problem and speak woth management about it we do not get the responses we need or we just get told "that is something you guys as a team need to figure out" well when there is nothing us as lower level employees can do about it then management still does not care to help. I have been sexually harrased by another member of my advisors and get forced to either leave or work beside him. Nothing was done about the situation.

Very typical automotive sales job - longer hours but with some downtime

Middle management is pretty decent - sales managers were on top of their game as well as some of the F&I team.

The problems start and stem with upper management - no clear value structure or procedural communication. Clearly out of touch with what their employees desire in the workplace although, they figure if they throw enough money at something, the problems will eventually go away.

Great hours in comparison to other dealerships although, if you underperform by their standards, they guilt trip you about not working on your day off.

Overall - ok place to work, but take caution in what you say and who you say things to. If the GM has a problem with it, you will be ousted and confronted.

A nice dealer to work for if you are tired of the sleaze ball type dealership and negative reputations. 
 The corporate environment of this dealership means; many trial and error split decisions with no open door policy for ideas from within. Decisions on almost everything are made from people who work remotely out of Michigan that have never themselves had to grind it out at a dealership to feed their family. All in all I will say that FOX has potential in Chicago but the corporate monster that operates from across the water has to give more power to the men and women on the ground in the trenches. Also managers constantly feel like they are seconds away from being fired.

Top Job Titles	Average Salary
Service technician 8 salaries reported	$72,188 per year
Product specialist 22 salaries reported	$75,341 per year
Lube technician 6 salaries reported	$17.50 per hour
Service advisor 4 salaries reported	$75,625 per year
Automotive mechanic 10 salaries reported	$71,250 per year

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