maintenance technician

community director

leasing consultant

maintenance supervisor

groundskeeper

FPI Management

First I would like to say that FPI Management, Inc. is not all bad. The owner is a generous and caring man who has a successful business for a reason and during my experience working for the company I was fortunate to have had the opportunity to learn from some absolutely wonderful people. 

Where I feel my experience fell short was in the workplace itself. FPI Management, Inc. is a fee based management company (where the property owner pays the company to run the property for them). FPI Management, Inc. has one set of rules and guidelines to abide by, and the owner will have their own set of rules to abide by..... These different set of guidelines often contradict each other, making it close to impossible to satisfy both FPI and the property owner in scenarios they do not agree on.  Although FPI Management, Inc. states that you are to adhere to property owners guidelines (in the event that their guidelines differ) you will likely still encounter some sort of reprimand from FPI for doing so... It is not a very pleasant situation to be in.

Then there are the slumlord owners and spineless Community Directors. They, unfortunately, do exist within FPI Management, Inc.  Speaking from my own personal experience with both, working for either of these will put you at risk. While working at a property owned by a slumlord I witnesses many ADA violations that remained unaddressed despite my many letters requesting their compliance, and even more Fair Housing Law violations (again, despite my near constant requests that our property offer Equal Housing Opportunity).

The most alarming failure I experienced was from a spineless Community Director, who was willing to risk my personal safety to ensure the occupancy percentage wouldn’t lower. 
I was being physically, sexually harassed by a resident. When I requested the Community Director address the resident while I was not present and to address the situation tactfully so I would not become violently targeted by the resident. 
Well... it took months of asking and eventually my community director wrote the resident a letter apologizing to the resident for the unfortunate situation that the resident could no longer come in the office while I was working because I felt I was being harassed. 
The letter was posted the evening before I came in to work, on a day I was working alone. I’m sure you can guess what happened next!  The angry resident came storming down to the office to speak to me about the letter.

I encourage you to do your research on who you will be working for if you are considering a job with FPI Management, Inc.  Some properties are great while others are perpetuating the negative stigma against the leasing industry.

FPI is hosting a job fair in the San Diego area. Why? Because they have successfully managed to scare off SO MUCH of the team! 
As employees drop like flies,  they don't act like they give a rats. It's just an "okay, thanks! " type of response.  Where is the HEART in that, FPI? 

FPI has SO MUCH TRAINING... seems great, right? Not when it's closing the office almost on a daily basis. All of it is basically watching a webinar,  NOT hands on  and the next day a new training is thrown your way- causing you to not retain information cause brains are on OVERLOAD. 

Questions? Too bad. Nobody has an answer unless  It's "search the intranet SOP's". Yeah, so let me go waste 30-40 minutes, sorting through 40 different SOP's to find the right one, when you could give me a one time answer, in 3 seconds. This is if you get a response at all! Where is the HEART in that, FPI?

Reports. Several time consuming reports. If FPI would get everyone a 2nd person, this would be doable and they should of had that from the start of this huge acquisition we transitioned into. What happened to this great training structure and support we were promised? Where is the HEART in that, FPI?

Upper management truly doesn't understand that the Community Director's have to run offices.  They are too busy making sure employees are not standing around on company time, which isn't happening! Emails and Voicemails are waiting for us when we get back from closing the offices. We still have to collect rent, lease apartments and handle resident matters.  All they're doing is overwhelming us and unfortunately,  leading to us to not providing good customer service and affecting our home life and health.  We are stressed out, tired and lacking any sort of energy from being over worked and short staffed! 
Seriously  a 2 person job, all on one person. 
Where is the HEART in that, FPI?

Internal emails are excessive and causes you to miss important ones. FPI needs to find a way to limit this. I don't want emails for coverage requests in other states, or emails for any and all career opportunity that opens up in their 100K + portfolio. Like really? Prayer requests... what if someone is an athiest? Vendor or form requests from all over FPI.  sorry but "Looking for a painter in Denver Colorado" email doesn't need to go to me, when I am in San Diego. God forbid someone hits the reply all button. Literally goes out to every CD with FPI. 


This role was one of the most disheartening work experiences I’ve had. Despite being titled "Resident Services Coordinator," the actual responsibilities extend far beyond what you'd expect for the barely-above-minimum-wage pay offered. 

You're expected to take on managerial-level duties; coordinating multiple programs, training staff, evaluating services across over a thousand units, all while receiving none of the compensation, respect, or support typically associated with those responsibilities.

The turnover rate speaks volumes. Nearly every person who has stepped into this role has left within a year, and it’s easy to understand why.

Upper management often disappears from the office for hours at a time, even when they have scheduled appointments with residents.

The physical condition of the property is equally troubling. Repairs are rarely addressed, and during the rainy season, windows across many units leak badly. Residents often resort to makeshift solutions like towels and buckets. 

Adding to the already high stress level, there have been multiple violent incidents, including several murders on-site during my time here, with little done to improve security or provide trauma-informed services afterward.

If you're considering this job in hopes of making a meaningful difference, know that the burnout is swift, and the systemic dysfunction is deep.

The goals of the Resident Services program may sound admirable on paper, but the support and infrastructure simply aren’t there to make them a reality.

Welcoming company to work for. Typical day as a Maintenance supervisor: Meet with the CD (Community Director aka Property Manager) to talk about plan of action for the day. Any upcoming deadlines for turning newly vacant apartments, work order status if any, emergency maintenance phone calls from the night before/over the weekend if any, plans for upcoming contractors I was communicating with for work needing done around the property that we either don't have the time, manpower to do, or is more specialty or requires professional experience or licenses to complete. Then meet with rest of the staff to discuss plans that are more applicable to everyone else. Proceed to work on any turns, work orders, call contractors, maintain pool/spa, make any parts orders, paint orders, or other needed materials. Clean up grounds of property, move/set up dumpsters/recycling on pickup days. A lot of people interactions and customer service throughout every day. Non-typical problem solving, diagnosing of building components, HVAC systems as well as weekly, quarterly, bi-annual, and annual inspections of all kinds. Evaluations of maintenance and housekeeping employee strengths and weaknesses and presentation to said employees on an annual basis. I for the most part really liked working for FPI Management the 5+ years I was with them. Working at a 55 and over property most of that time was fulfilling because of the personal level my relationship with all of the residents grew to and most of the other staff too. The down side is that office politics and politics with some staff tend to get to toxic levels when working with some employees from my experience. My regional maintenance supervisor was great to work with though. I could always call/ask them for help or opinions and they gave me a longer leash to do certain things, when other companies/immediate supervisors at other companies did not from what I've experienced and/or heard. Not a bad company to work for overall. I would recommend them as an employer.    

I started with this company about 6 months ago, At first I was very overwhelmed they had a Regional Maintenance manager that was very much a micromanage. She has since left the company and things have improved. I feel like your experience with he company really depends on what property you get. So far I have been at 3 until I finally came to MY property. The team I have here is great and the leasing office makes things easy, I stay on top of my work load so typically my team and I are left alone. For the most part upper management is tolerable; sometimes it can feel like they have no idea what a project takes, but for the most part they stay out of the way. There are some projects here in RENO that are a complete disaster and there are some that are smooth sailing. All around I would recommend someone for employment here. I feel like CO-Workers are nice and you can get a we are all in this together vibe. Still I do watch my back with management as you should do with any company. Document interactions with residents and just do you job. As far as a work life balance, WHEN fully staffed we do a two week rotating on call schedule. so you typically can expect to be home on most weekends. There have only been a few instances where i was required to either come back after work or come in for a hour or two on my weekend.I feel like everyone likes a little overtime anyway. If you are a supervisor you will get the option to live on site for free, The catch is if you are fired or quit you have 10 days to move out. I guess in Conclusion Good co-workers, MEH Management (Depending on property) I feel the pay is adequate for my work load, And would recommend this company for a place to work. 

Thanks!

Working at FPI Management was one of the most mentally draining experiences I’ve had. There was absolutely no structured training — it was very much a "figure it out yourself" / "sink or swim" situation. When you didn’t know how to do something, instead of being helped or supported, you were met with blame or frustration because you need help. You were expected to learn complex systems immediately, and when you didn’t, they acted like it was your fault — even though no one taught you in the first place.

The culture was chaotic and toxic. The PM of the managers often yelled in a way that felt more like a toxic parent than a professional leader. Most coworkers weren’t helpful or respectful, and despite being in a leadership role, I was constantly dismissed, ignored and blamed. Any issues that were brought up to the PM was a figured out yourself and if I hear it again, I'm bringing it to HR; this was when a co-worker was being disrespectful in person and via text. Despite having proof it did not matter. The only person who actually tried to help me was managing their own site and could only do so much.

The hours were long, and no one cared. At times working on Saturdays. You could be doing your best — going above and beyond — and it would go completely unnoticed. But if one thing went wrong, they were quick to come down on you. It felt like the whole point of the job was to make the Portfolio Managers, PMs look good, even if you were drowning behind the scenes.

The only real benefit is that you often get a free place to live - but is that really worth the toll it takes on your mental health? For me, it wasn’t.

To whoever ends up in the role next... genuinely, good luck. 


I started out managing a 66-unit community in Napa, CA. These units were town-homes located in the heart of Napa. My days consisted of walking the community to ensure grounds had been picked up, opening the office, checking phone messages for any prospective calls, maintenance work orders or vendor communication. I was a single person office and did all the bank runs, resident reconciliations, bill coding and lease agreements. I requested a transfer out of Napa to a community a bit closer to home. I was transferred to Martinez to a 53-unit community. There I performed the same duties and included marketing, advertising and creating my own webpage for the community. After a few short months I was asked to take on an additional community that was owned by the same owner of my building. This community was in Walnut Creek, CA. I worked in Martinez Tuesday/Thursday and the remainder of the week worked in Walnut Creek.

I learned the ins and outs of budget comparisons, creating a budge and maintaining our expenses.

I worked with the same Maintenance Technician at both communities. We would walk together and discuss what things needed to be updated, replaced, repaired, and removed all together. I would make notes to send to my supervisor as well as cc the owner on any correspondence. The hardest part of my job was remembering to send my Weekly Report in a timely manner (it was usually due by noon on Friday's and I sent no later than 3 pm if I was wrapped up in the community.)

The most enjoyable part of my job was gaining the experience on two differently run communities.

When I first applied to work for this company I was excited. I was looking for something new that would allow me to use the skills that I had learned through my education. I quickly learned though that while this company is great, it is flawed.

In my time here I have met many people and got to experience what a 9-6 office job is like, you get to learn new skills almost every day, and you are truly never bored. I enjoyed getting to meet new people every day as they came in and applied for apartments or did a tour to see what our property was like.

It wasn't until recently in the past 4 months or so that I noticed a serious lack of communication is not only my office but in the company as well. I have been passed over for opportunities that were then given to someone in my office with fewer skills and less time in the company than me. I have attempted to talk to my coworker about their treatment of not only other people in the office but about how they treat residents and was met with cold shoulder and a get over it. Some people are extremely understanding when you try and explain things while others will just shrug you off like you are nothing but a parasite.

Also, I feel as if the upper management of this company are all looking to make themselves look better while ignoring that there are issues with the lower staff in their company.

I will never regret my decision to come and work for this company as it has been a turning point in my career life, but I will say that I regret holding on to all the frustrations for so long.

I worked for this company for just under a year because that is truly all I could mentally handle. I like to believe that I am a routine person and this was my shortest job I have kept. My previous jobs were held between 3-4 years each. This company blatantly does not care about its employees, barely trains you. Their idea of training is weeks of online videos that take hours and offer no day to day experience. The manager I worked for was never in the office (like so many other managers). Residents can never get a hold of any one in the office for maintenance issues or general questions. I had moved on from this company and had the chance to have previous residents move to my new community and let me know that things had plummeting after my departure. I had already known while working there that this was the case but was never able to get in touch with other FPI properties for anything. They are not interested in helping residents in anyway they just want their rent on time; which is about the only thing they do choose communicate about. The pay is TERRIBLE and based on the graciousness of owners of each property. After being there for 9 months and taking on the role of Property manager even though my job title was leasing; I asked for a raise to which they responded with $0.15 increase per hour. Regional managers are expected to cover 7-8 properties so don’t ever expect to get a hold of them for needs of any kind. Benefits are BARE MINIMUM and only cover you for free good luck adding dependents of any kind. 

I started with this company on 1/25/19 and to be honest I was excited. After a week of being there I learned my Manager was going on a 3 week vacation. The first week I was at the property NO ONE checked on me to see how I was doing. I kind of figured some things out my self but then things started to hit the fan. They expect weekly reports which is fine but I had no idea as no one ever explained this to me. I also did not know that I was a one man show at my community. (Had I known this I would have asked for more pay and not settled with what I had) my manager never checked up on me to see how I was doing. I had no access to any of the websites we used, I had to use someone else’s credentials it was horrible! Then my manager leaves on vacation and I still have no logins. There is no phone number that you can just call into corporate you have to send in these things called help desk tickets. I was only there for a few short months and in order for me to send in my letter of resignation I had to submit a help desk ticket and NOT a response back. I was honestly upset and felt as though I was set up for failure and obviously NO ONE cared that I had only been there a couple months and was putting in a letter of resignation, not only that but my job was posted on indeed. This company is a little careless to me.. if you can seem to manage to complete your duties with out having access to ADP, Yardi, On-site for 2 months this may be the job for you but for me they were not ready to hire me when they did. They couldn’t even complete my I9 for a few weeks after I started. They just seem all over the place. Good luck.

Top Job Titles	Average Salary
Maintenance technician 138 salaries reported	$23.18 per hour
Community director 84 salaries reported	$28.15 per hour
Leasing consultant 110 salaries reported	$20.30 per hour
Maintenance supervisor 57 salaries reported	$29.44 per hour
Groundskeeper 26 salaries reported	$19.79 per hour

Working at FPI Management: Company Overview and Reviews

FPI Management

FPI Management Ratings

Popular jobs at FPI Management

Salary Satisfaction

Job Seeker Tools

Employer Tools

Browse

Stay Connected