hvac installer

hvac technician

electrical technician

plumber

plumbing technician

FRANK GAY SERVICES

I would like to take the opportunity to share my experience with FGS. Initially, my experience was positive. The Director of Operations at that time appeared genuinely invested in employee success and fostered a supportive environment. However, over time, I came to believe that the organization does not consistently reflect that same commitment beneath the surface.

In practice, managers are frequently expected to work extended hours, often including seven-day workweeks. While time off or PTO is offered, there is an expectation to remain available and continue working, sometimes under the premise that PTO can be used concurrently with remote work. I was originally hired with the understanding of a hybrid schedule, but following leadership changes, those expectations were no longer honored.

There are also ongoing concerns regarding management practices. Managers who raise concerns or advocate for themselves may face significant pressure or risk being pushed out. Many are required to commute long distances, yet continue to receive work-related communication late into the evening, sometimes as late as 10–11 PM, while still being expected to begin work early the next morning. This creates a demanding and unsustainable workload.

Additionally, the work environment can feel reactive rather than supportive. Managers are often held accountable for challenges without receiving adequate resources or assistance, and recognition for consistent effort appears limited. This can lead to high levels of stress and burnout.

I am also aware of a situation in which an A/C manager resigned after expressing concerns about practices that may not align with environmental regulations, specifically regarding refrigerant handling. This raised additional concerns about how feedback and compliance-related issues are addressed.
Overall, while the company initially demonstrated positive leadership and intent, my experience suggests there are ongoing challenges related to workload expectations, communication practices, and organizational support that may benefit from further review.

What is the best part of working at the company?
I’ve been with Frank Gay for quite some time and have had a positive experience overall. The work environment is supportive, and there are clear opportunities for internal growth for those who are motivated. The company also provides ongoing training, which has helped me continue developing both my technical skills and overall performance in the field.

I appreciate how approachable and responsive my direct management team is they’re easy to work with and provide the support needed to do the job effectively. My coworkers are also professional and helpful, which makes for a strong team environment.

Overall, it’s a good place to work if you’re looking to grow within the trade and be part of a team oriented company.

What is the most stressful part about working at the company?
I would say the most stressful part of the job can be the long hours, especially during the busy season. However, I’ve found that my direct management team, along with the company as a whole, is willing to work with you to help maintain a healthy work-life balance when needed.

What is the work environment and culture like at the company?
For how big Frank Gay is, it still has that small, family-oriented feel. The company does a lot for its technicians, and the environment is positive and easy to work in.

What is a typical day like for you at the company?
A typical day starts with reviewing the schedule and heading out to the first call. From there, it’s a mix of service work, diagnostics, and communicating with customers throughout the day. Some days are steady, while others can get busy, especially during peak season, but the workflow stays organized. There’s good communication from dispatch and support when needed, which helps keep things running smoothly. Each day brings something different, which keeps the job engaging and allows you to continue learning and improving in the field.

What is the best part of working at the company?
Flexibility with my schedule as well as trust and. support from my management team that allows me to serve my customers as well as possible while also being able to handle my own personal needs

What is the most stressful part about working at the company?
The hours are long but any job that you're going to be successful with typically requires that

What is the work environment and culture like at the company?
It is blue collar work so that has its positives and negatives but overall I would say the culture at the company is very friendly and family oriented

What is a typical day like for you at the company?
Generally stay pretty busy serving multiple customers per day but my management team trusts in me to make good decisions to take care of our customers. Usually I am free to interact with my customers the way that I see fit to provide the best solutions that I come up with but if I have any concerns my management team is always ready to assist if need be. Typically Work at least 12 hours per day five days per week indoors and outdoors

Management is terrible and bias. The structure for giving calls to the technicians is unfair and pay is based on commission which is awkward in itself considering I am an electrician. The better one sales the job the better jobs they get and if your having a hard time selling the technician is given jobs that are least likely to pay anything. In addition, the manager can choose who he wants to give decent calls to which is unfair especially if he finds a reason not to like you. This is my biggest complaint with the job and the fact I have caught my manager in several lies. The job is based on how you sell the job and you have to sell hard or you don't make a decent check. The only thing I really liked was the brand new Ford transit truck. The turnaround is insane. I worked there for maybe 6 months and people came and went so often every meeting had new faces. The job has potential to be pretty decent but there are some things that need changing and they might find that everyone can make decent money and not just the company. 


What is the best part of working at the company?
Tight group of plumbers who all look out for one another and are more than willing to help each other to make sure the job gets done right 

What is the most stressful part about working at the company?
Going into a customers home on a maintenance call is always stressful as well as dealing with customers and presenting them the prices that are far above most other companies that they deal with, but you do have good management who will back you up and help you in the off chance that you have I rate customer

What is the work environment and culture like at the company?
Very family oriented. With a high expectation on sales and providing quality service

What is a typical day like for you at the company?
You have a company truck that you take home and so you start your day with your first call at 8 AM should be arriving and prepared to talk to the customer and help them solve their issues

Worst company you can work !!and the management plumbing department they don’t care about his employees, also they don’t care about his customers either, I make some install piping and mainline replace and really customer doesn’t need that mayor repair because some of them they just have a pin hole can be fix in lees than a hour and different cases that not the real  problem when I get there I find the real problem and you have to lie the people and  they tell them everything have to be replace for scam the people out and take out the most money they can from the customer  because customer really doesn’t not what the real problem it’s.. this company go down shortly this it’s not a service company any more it’s more a business company now all it’s about how they can make more money so the lie to the customer scam and sale them stuff they don’t really needed but they make them pay thousands for something they don’t really  need just because customers don’t know about.

Working here had its ups but ALOT of downs. Not much support from other departments or management. To be fair, it is a growing company but I should warn you, be prepared to get blamed for doing things “wrong” or something you didn’t do at all, when being directed by managers, also a very toxic lead over all CSR’s  that will throw jabs and curse words in meetings that makes the work environment feel pretty uncomfortable and like you can’t ask for assistance. You have the ability to make a good amount of money here but they have very unrealistic goals when it comes to selling their over priced memberships and booking jobs that will probably resort to a technician installing a 10k ac unit and now you’re getting screamed at because someone didn’t do their job correctly which is a lot of the time unfortunately. This job has a lot of more potential with better management & having better communication.

My typical day consists of meeting customers and giving them to the best of my knowledge solutions to fix a situation or to give them a better alternative in the job scope. I believe I’ve learn since I been with the company better social skills in communication with costumers. The management is great here at frank gay they always answer and help you through any difficulties on a job. The work culture is very enthusiastic and and I feel very comfortable with my coworkers. There’s really no difficulties with the company since communication is always available if you come across anything that draws concern at a job site. I’d say the most enjoying part of frank gay is is always meeting new customers and always doing something new everyday or every job you go to so you never get bored.

Typical day starts with a meeting, where the way the job was described to you changes weekly. The work load on one person is equal to about six people and every week something is being changed .  You're pushed to do things that you shouldn't do ,there's no organization up top and there's no fair compensation for your workload. People quit all the time and then you're given a lot of backlog work to do on top of your assignments and it's not easy to reach out to anyone for assistance. You are told to figure out a lot of things to yourself and then put the notes in the system for everyone. The building is not up kept and everyone's always sick and there seems to be no work-life balance or regard for people's situations no matter how much work you put in.

Never in my life would I consider working here again.  I was an electrical technician.  The management is horrible and all they care about is money.   They are a rip-off to their customers.  They are a commission based company.   The technicians will  sell you stuff you don’t need just to make a paycheck. They are extremely high priced and the technicians are the lowest of the low.  Very inexperienced technicians because they can’t keep the good ones. If you are a good technician you will have to go back after all the rest and work for peanuts. You will be working 10-13 hour days just to make a couple hundred bucks if that.  The training is a s¥!t show just like the rest of the company.  They just want a body in a van running around trying to make a sale.  They are now a part of a corporation not independent owners 

Top Job Titles	Average Salary
Hvac installer 37 salaries reported	$90,054 per year
Hvac technician 18 salaries reported	$92,609 per year
Electrical technician 14 salaries reported	$97,143 per year
Plumber 11 salaries reported	$28.95 per hour
Plumbing technician 10 salaries reported	$25.75 per hour

Working at FRANK GAY SERVICES: Company Overview and Reviews

FRANK GAY SERVICES

FRANK GAY SERVICES Ratings

Popular jobs at FRANK GAY SERVICES

Salary Satisfaction

Job Seeker Tools

Employer Tools

Browse

Stay Connected