fueler

operator

mechanic

fuel dispatcher

painter

FSM Group LLC

Though some supervisors try to look out for employees, preshidt meetinging threaten employees almost daily with write-ups and termination. Severe attendance problem due to company structure and requirements put on employees. Recruiters will promise just about anything to fill quotas. Almost everything learned in orientation is incorrect. While on the ramp, dispatchers will send emplotees to fuel planes from one end of the assigned terminal to the other end. Equipment rarely works correctly and often needs tinkering to restore functionality. It is far too easy to get injured or fired from this company, risk assessment wise, the fueler position is not worth the $15 an hour offered. Flight benefits are gained by showing up on time every scheduled day for a month and every full eight hour shift worked in overtime. Promotions have been delayed until you have been with the company for six months and have good attendance. This company puts an unnatural amount of stress on it's employees and continues to hemorrhage employees. Your shift will be for 8.5 hours on paper, yet you'll never get off on time. Though the work is repetitive and somewhat simple, the risk is too high with very little in the way of benefits. The only reason you should ever consider applying for this company is to get into the airport and look for another better company to work for. As a ramp employee, you'll be very attractive to other employers around the airport. Once you get on the ramp, i advise wasting no time looking for a better positiin elsewhere.

Best employees are smart and quit before their training is over. The management is toxic to say the least, upper management is constantly screaming and trying to fire people over minor mistakes. They give out writeups like candy to ensure you'll be denied unemployment if they decide to fire you. Supervisors go gambling every weekend and trade work as bets, forcing people to pick up more flights than they should and let their friends sit around. Lots of backstabbing and gaslighting from supervisors to ensure their friends are given the promotion. They'll purposely audit you daily and sign off on lies to ensure you'll be denied a promotion. Promotions come maybe once a year, for one or two positions, in fact they eliminated their entire QC position months ago and force the fuelers to sign off on QC checklists daily. Turnover rate is so high you're lucky to work a fully staffed shift a few days a month. Be expected to work in 120 degree weather with supervisors that won't even bring you a cup of water as they keep you in the sun for hours at a time. No music or headphones are allowed, and pulling out your phone for a second is an instant fire. Typical day is about 10-14 flights each employee, ranging from 20-45mins each, depending on where you're positioned and how well you can multi-task paperwork

Allow me to begin by saying that I don’t typically write reviews.. but the deception of the managers on site baffles me. After going through the unemployment process, the examiner stated that FSM discharged me because of unsatisfactory job performance (nevermind the fact that my letter of separation started something different as well as what I’d been told verbally when they let me go). I was also being told how good of a job I was doing fueling the aircraft and following safety procedures. I had never been wrote up for anything or has any interactions prior to being let go. So it’s safe to say I was kind of blindsided with termination. Some of the office personnel have nasty attitudes and think they can talk fueler a recklessly because of their tenure there. 
Just be wary of this company as they will tell you one thing and do another. I define that as being deceitful, especially when it comes to business and employment. They will also hype the benefits up, but they don’t have the same benefits and flying privileges as Delta employees (although they work closely with them). Overall, I would not consider this a healthy work environment.

There’s no opportunity here very high turnover rate 8 employees have quit in a fraction of 7 months. You’re just a body/number especially in winter time you’re outdoors shoveling snow for almost your entire shift. Been working here for about 9 years unfortunately previous management was much better and offered generous amounts of OT and we had good benefits. But the current management is the worst might as leave the sinking ship. They say there’s no money in the budget and they bought 3 brand new expensive trucks, while the employees are driving in equipment that’s falling apart. The management has no leadership they use ChatGPT to make decisions and undermine the knowledge of experienced employees. Working here isn’t worth the stress and low pay. The management calls employees lazy on a daily basis, if you’re skilled you’ll be passed over as you’re too knowledgeable and a threat to management, just be aware the favoritism is high and this isn’t a job that’ll get you to move ahead. 

Most enjoyable part of the job is the decent breaks. Least enjoyable is how flights were dispatched 1 at a time & how the flights weren’t dispatched strategically in banks where fuelers flights were all in the same area instead of calling for a ride every other flight because it’s on the opposite side of the ramp. Also working in bad weather with failing equipment. Gm suck at making decisions for company. We got the short end of the stick everyday.  Wouldn’t recommend if you like an organized job setting with clean break rooms with out lousy teens fresh out of hs haha. Job isn’t for everybody but to each is on. This is a no go for me guys . Find something better because this job isn’t work it. 

Airline bonuses should be split among the employees which are not if they are the most I’ve got was almost 200 at the end of the year while the supervisors got 5k each that’s not fair they push us and push us to not delay flights and we don’t delay any the Honolulu office is the best from what I hear and it’s because of a team effort but the supervisors take all the credit and the compensation which is wrong and they seem to not care don’t be fooled by this company it’s not as great as it seems scheduling is ridiculous I’m leaving this place as soon as I get better pay everything is low ball here it makes me sick coming to work knowing that we have to make our supervisors look good so they can get compensated it would be awesome if we were appreciated more with all the hard work we do for these 3 greedy people 

What is the best part of working at the company?
You work alone, the people you become to know and working with planes. 

What is the most stressful part about working at the company?
It’s really not stressful once you know what you’re doing. 

What is the work environment and culture like at the company?
You work outside, so you looking at heat in the summer. Now imagine it been 90 degrees outside and the heat from the plane engines at the same time. Cold in the winter, you will fuel in the rain. 

What is a typical day like for you at the company?
You will be giving a handheld, and a gate will be assigned to you. Handheld are little electronic devices that notify you what gate and plane you will be fueling. For 9 hour you will fuel up to 10 planes maybe more depending on the staff. I was on 2nd shift, I came in at 2pm and clocked out around 11:30pm-12am

Management has no respect or care for their employees, and they do not care about the inhumane work conditions in which their employees work. They will tell you that they care and will show and tell what you want to hear. But it's just a show. They act as if working there is an honor and privilege but treat their employees as if they are beneath them while showing much favoritism. They also work off of the friendship system. If you are "cool" with them and tell and do what they want, they pretend to love you.  It's a facade for sure. They don't even look at the resumes of those they hire so, if a person is more qualified than those, they hire they don't know and or care  

What is the best part of working at the company?
they keep you longer than you are scheduled and will make you do any leftover flights from the previous shift and make you stay after to do an extra flight, usually

What is the most stressful part about working at the company?
very constricted time frame. you are given like an hour and 20 minutes to do a flight but half the time flights come in with 40 minutes until departure 

What is the work environment and culture like at the company?
if you do your job right, they sleep. no recognition, no direct praise. 
if you mess up in the smallest way they will harp on you about it

What is a typical day like for you at the company?
waiting 30 minutes for a bus to take you to the actual site, and that’s before you clock in. 
during it can vary

Don’t waste your time. The management is terrible. The work is certainly not enough to compensate for the amount of work, stress, and risk you are taking on doing this job. There’s maybe one or two supervisors who actually work. The rest sit in the break-room on their phones, they never set up any carts or are anywhere to be found in the zone, and take far too long to come to your gate. Also, there’s favoritism all around. They pick who they like, and look over who actually deserves and has earned when giving promotions. If you call out, you get in trouble. Even if you had a medical emergency and can produce a doctor’s excuse, the company still doesn’t excuse you. They don’t train you thoroughly. All equipment has constant problems. Overall, it is not a good company to work for.

Top Job Titles	Average Salary
Fueler 26 salaries reported	$19.25 per hour
Operator 7 salaries reported	$23.76 per hour
Mechanic 4 salaries reported	$30.44 per hour
Fuel dispatcher 6 salaries reported	$18.00 per hour
Painter 3 salaries reported	$18.00 per hour

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