retail banker

customer service representative

switchboard operator

clerk

FSNB

When I originally went to work for this company it was a reputable place in the community to work. As it progressed from being a military bank to being open to the general public the quality of clientele in general decreased dramatically as customers were not even required to make a deposit to open a new account. Consequently, it seems the company is more concerned about making money off these people with fees rather than taking care of them as customers.

Management got so caught up in opening new branches across the country that employees at the home office were forgotten. The daily routine became "how fast can we get the customer off the phone" rather than taking the time to really take care of them.

When my original department head left and the new person took over the job expectations became "you do the job the exact same way I did it" rather than how things had always been done. This caused the environment in my department to change negatively.

My happiest times were working closely with the old department head functioning as her Administrative Assistant and, when she was doing investments, functioning as her Sales Assistant.

The way things are overall with this company in its current state I would not recommend it to someone wanting to go to work there due to lack of job security.

What is the best part of working at the company?
I truly enjoyed working for this company. From the coworkers that I had at my level all the way up to the regional manager I couldn't have asked for it a better group of people to work with that were so helpful and friendly. This company is the absolute best to work for.

What is the most stressful part about working at the company?
Honestly there wasn't a very stressful part of the job I always just wanted to strive to do the best job that I could and pleasing the customers and given the best customer service experience I could offer.

What is the work environment and culture like at the company?
The working environment is absolutely amazing and always upbeat and positive even in the most hectic situations as far as culture everyone was respected of everyone's unique and various culture differences.

What is a typical day like for you at the company?
A typical day for me at the company was coming in being greeted by coworkers and the manager receiving our drawers from whoever was over the safe everyone being friendly and positive and making sure that the customer was handled in a friendly respectable Manor and making sure that their transactions were done properly and in a timely fashion so that the customer felt satisfied with handling all financial business with the company.

This job is great if you are great at sales and have no personal life!  When I say great at sales I mean on your feet for hours handing out flyers to people walking by that get tired of being solicited while they are grocery shopping and in turn yell at you.  They will say at the interview that it isn't bad however it sucks and during the pandemic it really sucked.  But, your regional and district want more more more!  Make sure to get your quota or else a DA will follow.  
I honestly thought when I got the job that I was so lucky to work at a bank....after the first few months I realized this is a SALES job with a little computer work.  And after 5 years it became to much and I let a pushy Regional get under my skin.  I left out of hurt and anger and it's the best thing I ever did!  My stress level has reduced tremendously and I rediscovered what it's like to be happy.   

Great people to work with. The building however is nasty: bare concrete floors with all the traces from picked up asbestos tiles, looks like a sweat shop factory. No windows, loud AC system, outdated desks and cubicles from the 60s, broken and worn.

The job is great and I loved doing it. Actually miss it some, now that I'm not working there anymore. The hours were great, except for having to come in on some weekends, which is due to the employee shortage.

While promotions come easy, the pay us subpar. I was a highly skilled employee in management, yet I made less than someone at McD or WM.

It is okay for a job you plan to keep a year or two before getting into a real career or to just get some job experience in. I wouldn't consider this a reliable or much of an enjoyable job as the pay isn't enough to live off of (at least not with a family) and the environment can be quite stressful for some people. I worked here long enough to know how twisted it is towards customers and employees and that if i want to go somewhere it's not going to be through this company. I am working here temporarily to earn some money but wouldn't recommend it for the long term. overall, nothing special really. one up side is i learned a bit about banking but not anything you cant already know by reading a booklet.

No work/life balance at this company. When I got hired I was informed about the current hours they have now 10am-6pm, but according to a co-worker those hours were temporary and the official ones are 9am-7pm. 
As a single parent that schedule would not have worked with me. Another thing that upset me was lack of communication from management or higher up about it.
The branch manager is lazy and no help with training. What they show you on the computer vs when you get on the floor is completely different. 
For $12/hour with expensive healthcare, this job is not worth it. 


What is the best part of working at the company?
Definitely not the benefits. I’d say coworkers

What is the most stressful part about working at the company?
Having high sales goals in the middle of the pandemic

What is the work environment and culture like at the company?
It’s a joke at the branch I was at

What is a typical day like for you at the company?
Get at the bank before opening, prepare for opening, assist customers and try to attract new ones throughout the day. Try to keep busy instead of watching the clock.

The pay is terrible, the job is terrible, you are basically required to lie to the customers about what is going on in their account. There is no work/life balance, they will work you hard everyday, even on Saturday. Everyone is basically learning as they go, there isn’t a set training schedule for people to actually learn the banking system. The people are  cool themselves, if it’s not work related. The management is terrible. The work is easy when it comes, but the whole company is terrible.

Do not, and I repeat, do not waste your time. 

What is the best part of working at the company?
The best part  is meeting and greeting the customers. I got to meet a lot of people.

What is the most stressful part about working at the company?
The most stressful part about the job was that it lacked structure and professionalism. 

What is the work environment and culture like at the company?
Culture is very laid back and the Regional Manager isn't strict.

What is a typical day like for you at the company?
 Come in at 9am to  clock in, work your day and leave at 6pm.

Management is forced by Human Resources, higher ups, etc. to be completely inhuman towards employees about any personal problem they have the answer is more than likely a no they pay very poorly and work you for way too many hours scheduling is not flexible at all they offer high cost insurance but give no time to use it most employees earn vacation time but often declined to using it due to not having enough staff OFF DAYS ARE NEVER PROMISED!!!


Top Job Titles	Average Salary
Retail banker 47 salaries reported	$12.10 per hour
Customer service representative 1 salary reported	$10.00 per hour
Switchboard operator 1 salary reported	$11.00 per hour
Clerk 1 salary reported	$11.00 per hour

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