physical therapist

physical therapist assistant

customer service representative

medical receptionist

physical therapy aide

FYZICAL

****BEWARE****The owner/manager  is a great salesman and will say anything to get you to take the position, but does not follow through and do what he says he is going to do. I worked their over a year as a PTA and never got a 90 day review, never got a yearly review or my yearly bonus I was promised. i Was also promised productivity bonuses and a percentage towards items I sold from the Fyzical store.I never saw any of it!  I was hired FT and between June until Jan I worked approximately 25 hours or less a week. He micromanages and never takes responsibility for anything he does wrong, just turns it around and blames others for it.  The communication their is non existent and then when you question something you are chastised  for it. Eventually I just stopped talking to anyone but my patients and co-workers for business purposes only. He doesn't care about continuity of care just as long as patients are seen. He most definitely does not care about his employees.  The turn around is ferocious  and the only reason I stayed as long as I did, is because I tried to give him the benefit of the doubt but things just got progressively worse the last 6 mo of my employment. So, I just decided I didn't have to work in that environment anymore.  I have been in this field long enough and was questioning weather I even wanted to  be a PTA anymore because of this man, I knew it was time to go. The worst part to me was his attitude and how he would make digs at you or how you treated patients in front of the patient as to make you look bad or incompetent; it was very unprofessional.  I really don't know how he stayed in business for as long as he has.

They work ATCs like dogs (~50 hrs/week), pay less than state/natl avg(35k-38k), and upper management is an absolute disgrace.

The only reason I stayed for as long as I did was bc of my immediate coworkers (specifically Meg, I would work for her anywhere, period. She is not part of upper management - that's how low on the totem pole we ATCs are), patients, and outreach work. Upper management and the CEO only see you as a dollar sign and forces you to constantly prove your need at the HS. In FB season, expect to work 55+ hrs/week and don't expect the afternoons off during times when schools are out (the clinic will know the days off for the school so they make you feel bad for not helping out in the clinic). Upper management is also very head-in-the-sand (if it's not a complaint from a patient or doctor, nothing will be done). In times of national pandemic, expect the CEO to throw his hands up and say, "the state doesn't force us to pay out PTO/benefits, so we won't," no matter how long you have worked for the company.

The number 1 reason I will not be coming back is because they did not support me when I needed it the most. When you look to apply to a company like this, just know what you are getting into. Do your research. There's a reason that there is SOOOOO much turnover for ATCs at Fyzical.

For positives, I will say that as far as the management at the Wellington clinic specifically goes, I couldn't have asked for a better clinical director. I really enjoyed working with him and the team of clinicians and front desk staff onsite at Wellington. Unfortunately, that's the only aspect of the job I really miss. A majority of the clinics operations were run by/at Fyzical PBC headquarters. We were a very busy clinic with too many patients to accommodate without forfeiting good patient care. But the evals kept coming in and it seemed like getting another patient was more important to the company and those scheduling evals at HQ then taking care of the patients who were evaluated and now needed treatment. Patients were struggling to get in for appointments  and clinicians are tripled in order to fit people in which is extremely unfair to both the patient and the therapist. I would spend hours doing documentation at home each week which goes unpaid since PTs are salary. I realized that a work life balance ceased to exist while working here and several Fyzical employees are in agreement with this.  Regardless of how many times we as a team would bring up these issues to higher ups and HQ it never made a lasting difference unfortunately making the cons indefinite at outweighing the pros. 

I started working at Fyzical because at the time, I was wanting to apply to Physical Therapy School and it was the only place I knew of that had a paid internship, and they also promised a letter of recommendation if you stayed there for a year. I enjoyed working with patients and I had the best coworkers, the physical therapists are also super great, but the pay was terrible. We only made $8-9/hour for what some people might consider as "physical labor". Most techs couldn't stay a whole year because they needed more of an income, or some had to work a second job like I did. 

As a tech, we would visit with the patient before the physical therapist came in. We would prep patients using modalities such as ultrasound, electrical stimulation, heat packs, and back massages. If needed, we would teach patients how to perform their prescribed exercises and monitor them as needed. There honestly wasn't much shadowing of the physical therapist which is something I wish I could've done more. We could ask to step in and watch but it was mainly doing our own thing and cleaning. 

At the Provo office, there was 8 techs on my shift, plus around 15 other techs that worked during the week, so switching or covering shifts was super easy. They even allowed us to switch shifts with techs in other offices. Sometimes we wouldn't even have to work the whole shift depending on how many patients were left at the end of the day. 

Cool company, just wish we were paid more.

Good company if you are interested in balance and vestibular training, as the training and paid CEU's are/were top notch, and working with a wide variety of patients. Also the balance center track system and balance testing/training equipment are great.

However, they don't seem to be focused on patient care as much as they are at trying to fit the most patients in and pushing for sales. The job can be pretty stressful, as your scheduled hours vary from day to day, early and late start; the patients are scheduled in 40 minute blocks, back to back meaning no time to use the restroom or take a breath during the day; and the work culture is lacking. 

The benefits and salary are competitive as well as PTO and free gym membership right where you work. The downside to that is that it's a big company and you can feel it. Employee appreciation is the worst I've seen in any job I've worked, such as work parties (for employee's only, not spouses or children) held on weeknights when you have to work in the morning. 

All in all, the training and experience I gained, as well as honing in some amazing time management skills, were worth the stress for the short time ( ~1 year) I worked there, but I would not recommend if you are easily susceptible to stress/anxiety as this location is very challenging to get used to.

Where to start. I’m sure other Fyzical locations may be good places to work, but this one—under its current management and ownership—was not.

When I worked here, I was a traveling technician. You would expect that to be a straightforward role, especially considering the low pay. Instead, the job was far more demanding than advertised. I was expected to function as both a technician and a receptionist simultaneously, without any additional compensation, overtime incentives, time-and-a-half, or pay adjustment for performing duties outside my job title.

The general manager was the biggest issue. They frequently micromanaged from home and would call to question situations they were not present for and did not fully understand. It was unprofessional and frustrating to be scrutinized by someone who wasn’t onsite and, at times, should not have been working remotely.

Additionally, the general manager spoke negatively about staff members to other employees, which created an uncomfortable and unprofessional work environment. The lack of professionalism became so severe that one of the physical therapists ultimately left because of it.

Overall, this location suffers from poor management, lack of respect for staff roles, and inadequate compensation for workload expectations.

What is the best part of working at the company?
I don't know how to answer that question

What is the most stressful part about working at the company?
Working with and treating artificial patients / employees / other employees. Also the disrespect of other people's religion. Also being bullied at the same age by an adult dash which should know better than children, especially when it's known that you have a mental health condition and it was brought to the owner/manager's attention several times and was let go - and in the end it was mutual

What is the work environment and culture like at the company?
Be working environment was very clean, it had a lot of equipment to treat patients with, it was culturally unfair to patients and or employees home have different cultural/religious beliefs, due to the company constantly and only playing Christian music when there are people that are not just Christians there are many religions out there and I believe it disrespects.

What is a typical day like for you at the company?
Patient care, documentation particularly soap notes, keeping the clinic clean and sanitized and safe.

Fysical Therapy and Balance Center has a fun and energetic atmosphere. It is an outpatient neurological facility that focuses on improving functional outcomes in people who are suffering from a disability. Each therapist is responsible for 16-22 clients a day who are treated for 40 minutes. The company provided and nurtured a collaborative environment in which the team would come together during our lunch break to collaborate on new information. A designated speaker would offer information on updated teachings, guidelines, and practices. It was easy to speak to the management and request for repairs on malfunctioning equipment or any questions regarding policies and procedures. The most difficult part of the job was working with non-compliant clients. No matter how much I try to help them, they show no improvement on follow-up sessions. The most enjoyable part of the job is meeting different people. Each person that comes in will teach you something different.

I was told when i was hired that I would be a full time athletic trainer in the clinic and at a school. A few weeks in, I was constantly moved around from clinic to clinic; I never had a "home base" clinic. I never felt like part of the team because of moving around to every clinic and never developed a patient rapport. I had signed up for health benefits but come to find out management never enrolled me in the health care plan but was taking the $50+ out of my paycheck anyway. It wasn't until i had a medical emergency that i found out that fyzical never enrolled me in my healthcare plan that i had selected during the benefits meeting. Managment never cared about me as an athletic trainer; they only saw me as a dollar sign for their company. I was constantly tripled with patients while PT's and PTA's were singled. It was extremely hard to take any PTO time off because management never approved my time off requests. They have an extremely high turnover rate with athletic trainers due to their lack of pay and lack of understanding what athletic trainers do. Only plus to this job was my athletes at my school.

FYZICAL Therapy and Balance Center is a quality therapy clinic with friendly and knowledgeable assistants and technicians.  A typical work day would include checking the schedule to expect certain patients and supervise, guide, and instruct the patients through their exercises to relieve whatever pain or ailment they have.  The facility can become busy during midday hours and it can be a hassle to supervise multiple patients with limited staff members but good  team work makes up for the busy hours.  The most enjoyable part of my internship was getting to know different patients on a personal level.  Not every patient can be treated the same and getting to know their background as well as their likes and dislikes helped me learned how to administer the best treatment possible.

Top Job Titles	Average Salary
Physical therapist 872 salaries reported	$89,028 per year
Physical therapist assistant 373 salaries reported	$30.69 per hour
Customer service representative 97 salaries reported	$18.21 per hour
Medical receptionist 75 salaries reported	$17.59 per hour
Physical therapy aide 46 salaries reported	$18.35 per hour

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