assistant manager

store manager

retail assistant manager

retail sales associate

accountant

Factory Connection

Your typical day at here would be helping customers with their dressing needs, sometimes giving them your personal opinion on their clothing picks (if asked), getting freight and being responsible for putting it on the floor in a timely manner while keeping customer service the number one priority. I was taught how to properly use a POS system and multitask at a very fast pace, time management was also something else that I put to use here. The management could definitely have some work done. The store manager is OCD/ADHD so it's very difficult to get things done without them critiquing every little thing you do with barely any positive reinforcement. There are sticky notes everywhere to tell us what needs to be done without ever communicating personally and they don't keep their personal life and work life separate. My coworker was a joy to work with because we had goals and met them every night. The hardest part of the job was trying to avoid the managers mood swings and taking it personally. The best thing about the job was getting to express yourself through displaying outfits you put together and getting to personally help a customer out with any need.

I was a manager - I was required to work 46 hours a week.  Standing .  No breaks if I worked alone.  If there were customers in the store from open to close you don't get a lunch break and heaven forbid you should have to use the restroom.  You get a clothing allowance and that was alright but you aren't allowed to wear most of what they sell.  No jeans , no sneakers, no tshirts , no writing on shirts. The company will ALWAYS back the customers.  I had customers cuss me and my assistant and my district manage told me to call THEM and apologize to THEM .  My staff was not allowed more then 29.5 hours a week.  Less if you held lower positions and the pay was between 7.25/hr - 9.25 hour depending on what position you held.  And if you think you will get to spend holidays with your family you are SADLY mistaken.  I got off at 4:00 on Christmas Eve and back at it at 9:00 am the day after Christmas.  You are required to work 10-15 days straight in a row without a day off the two weeks before Christmas and home office mandates the days and times you work from the week before Thanksgiving through New Years.  I have never been so relieved to be away from a job as I was when I left this one.  I worked there for 2 years and it was the longest 2 years of my life.

What is the best part of working at the company?
The Customers, the ability to move around all of the time, 

What is the most stressful part about working at the company?
Employee turnover, employees not doing their job, on their phones all of the time, extremely long hours thru the holidays and no overtime pay or around 0.266 of your normal hourly wage an hour  if you're manager.. disrespectful regional managers, company believes every complaint they receive about staff....customers are not always right!!!!

What is the work environment and culture like at the company?
The store I worked in had a diversity, but they never lasted long..they come in snapping orders and defying company policies..they called in sick or left during their shift because of issues at home

What is a typical day like for you at the company?
Opening at ,9:30 a.m. staying until 7:30 p.m., during that time doing the banking, running the register, check on shipment,  unpackaged shipment, getting it out on hangers and out on the rack, covering the store alone at least 3-4 days per week, customer service, customer complaints, theft, people switching tags, setting sales..inventory, reports, phones,

What is the best part of working at the company?
Clothing allowance and the hours. 930 to 730 is decent. 

What is the most stressful part about working at the company?
Working alone almost all the time. Trying to budget in hours for employees when we don't have the hours to give them but I can't work all the hours. 

What is the work environment and culture like at the company?
Keep moving. Whether you lose an employee, are sick, are the only one employed at that store... Keep moving. Because if you stop, if you falter, you'll be blamed for every bad thing that happens. 

What is a typical day like for you at the company?
Here by 930, open by 10. God forbid you clock in a minute early too. 'They're watching your times.' Do freight, clean, help customers, dust, change mannequins, put away dressing room clothes, help some more customers. Maybe get lunch or dinner because there isn't a set lunch break. More freight, rearrange decor and straighten shoes. Lock up at 7, out the door by 730. Maybe.

Being that factory connection started in the south it seems like they forgot to take the Sundays off and that family is most important to the company. We are expected to work alone 95% of the time (up to 10 hours alone) with no one to even cover a lunch or any break for you. The plus side is you get to have fun with the customers, there is a decent discount and more incentives for the key holders, and the product isn't at a high price point for the quality it usually is. It's not a bad place but can become very demanding physically and mentally. Freight is a M-F thing but you can get upwards of 12 boxes in one day. Lots of product moving. There are markdowns monthly however the first amount discounted can be as little as 0.38 cents. To us and customers busy work and pointless to say its been marked down at all.

Well the most likely a day at work would be having an customer come in and bring back some clothes that did not fit. We would help assist the customer as much as we can. While working at Factory Connection I learned it was most importantly a groups effort job. I enjoyed that, we as a business could come together as a team and work completely and effectively.  Managers were very active on the floor helping along with the associates assisting the customers. Overall I love all my managers. The culture of the work place is slow and outdated. The mangers here are excellent and very vibrant and will make you feel great about being at work. The hardest part of my job would be not being able to completely understand the problem of the customer, because if I'm free and I do not clearly get what the customer is trying to relay I have to grab another associate and stop them from their daily task to understand. The most exciting part is knowing that you did great at work and you were able to do more than what your expected, that makes me very happy!

The only thing I did not like was scheduling was constantly changing. You couldn’t  plan anything on your day off. Always subject to change. You are supposed to have days off but your on call and if you don’t come in on your days off, they frown on you. The pay could be more. And you are required to travel if your a key holder. And the perdiam is not that great. And you don’t get reimbursed right away. It’s a Patten place. There was no discipline/accountability to employees who started trouble by lying on other employees.  And the hours suck. Fluctuated too much and at times not enough to pay your bills. This job was like a rollercoaster ride. Not a stable job if you rely on this to be a main source of income. It’s more like a secondary job for extra income. Policy and Procedures not always followed by employee and no real accountability. This company has too many turn overs. They need to go under cover boss to implement changes they need to make among their staff and store policy. And Employees have a life too and should be valued. 

A typical day at work includes completing all tasks that the manager asks one to do as well as assisting customers, answering incoming calls, providing a positive atmosphere for customers/co-workers, and making sure that the store is tidy and presentable. I've learned the importance of teamwork, hard work and communication.  Management and co-workers are understanding and communicative.  The hardest part of the job is during Christmas time when workers are required to help customers while also examining the shipment.  Shipment examination consists of unpacking, organizing, censoring, and putting the received materials onto the store floor  -- a ratio of 1-2 person(s) per 20+ "mixed" boxes*.  The most enjoyable part of the job is EFFECTIVELY aiding a customer and witnessing his/her satisfaction.




"mixed" boxes*: contain dresses, shirts, and jewelry.

The manager that conducts the interview was very excited to staff the store she just started at and when she came to my application she considered heavily my experience at Bath and Body Works during the holiday season. The work day started with opening the store and counting the money in the safe followed by cleaning and arranging the store and finally come time to close the money was counted again, in the register and the safe, and the money dropped off at the bank. I learned how to work old register machines and how to deliver exceptional customer service while faced with the long checkout process Factory Connection in Guntersville offered. Management was friendly and created an easy environment to learn in making the culture a great place to continue retail education. The hardest part of the job was ensuring loss prevention while the most rewarding part was how excited people got when they found the right clothes they were looking for

Clock-in, run register if need to, size, censor, and hang shipment, if we have any in, help find a place for the new shipment, assist customers, keep the store clean.clock-out after shift is over.
How to catch a shoplifter, How to understand an Hispanic customer.
The managers are amazing they are not only friendly but help with everything that goes on in the store.
The co-workers all help each  other finish tasks to make the day go by faster.
When the store is completely filled with shoppers, that is the most difficult time because that is normally when shoplifter try to do their free shopping, so everyone is extra tense and busy.
When parents come in the store and have young kids who ask tons of questions and want to understand what we are doing, that was the most enjoyable part for me because i love kids.

Top Job Titles	Average Salary
Assistant manager 2 salaries reported	$12.00 per hour
Store manager 2 salaries reported	$14.00 per hour
Retail assistant manager 1 salary reported	$10.00 per hour
Retail sales associate 1 salary reported	$10.75 per hour
Accountant 1 salary reported	$40,000 per year

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