dentist

dental assistant

dental hygienist

call center representative

community relations coordinator

Familia Dental

Everything about this company is less than professional! The Supervisors stand around all day and talk. They walk around with their cell phones on personal calls and texting all day long. There is no structure in this office. All day you hear the leads yelling across the floor and worst part is everyone is on the phone so you have a hard time listening to the patient and the hollering leads. The main supervisor yells and hollers all day while smoking her pipe. They worry more about quantity over quality. If a patient calls and is in pain and there is no openings they could care less and instruct us to tell them to go to the ER instead. The Reps are told to bring in the patients and that is the primary concern, that patients are brought in. Many times the offices are overbooked and for some reason the Reps are held accountable if the patients fail to show up.The Reps consist of uneducated young girls who walk into the office dressed as if they rolled out of bed or heading to a night club. You get in trouble if you spend too much time being sympathetic to the patient as your call is suppose to be under four mins long and your primary concern is bringing in the patient and all family members possible. Then there are the ortho patients who sometimes go months on end not being seen because there are not enough orthodontist and we are told that does not matter our job is to bring them in. Needless to say the patients are upset and there isn't much we can do because we get yelled at if we ask if we can fit them in.

Working here you tend to become an instant dental assistant as you are told to read dentist notes and provide information such as reading dental charts and advising patients on the procedures. Aside from becoming an instant dental assistant you also become an insurance analyzer providing the patient with what their insurance covers and what it doesn't cover and if their insurance does not cover the services it doesn't matter because the only thing that does is that you scheduled an appointment. The lack of training makes it hard and you pretty much learn from your own errors after being yelled at by the leads. One person says one thing another says another thing and your still left wondering if what you did was right or wrong. Initially your told that training is 2-3 weeks and that after training you are given that dollar you were promised. But that never happens check after check your told next check it should appear and then you see that it doesn't happen. You ask once again and are told it'll be on the next check. Needless to say you shouldn't have to chase after what was promised to you but unfortunately at this place you have to.Also, after speaking to some of the other employees there and asking questions I was advised to watch my time card as even though it is done thru a ADP software downloaded into your computer somehow your hours still manage to get screwed up. I wouldn't have believed it if I didn't hear the loud mouthed supervisor yell out across the floor "Review your hours people and make sure they are correct. I'm signing off on the hours today and I don't want to hear anyone complaining that their hours are wrong and that they didn't get paid." I was also advised that I should keep my ideas and complaints to myself as they would find any reason to fire you. Keep in mind you get no breaks, no vacation time, no benefits and most importantly no appreciation. 

 The moment you come in the phones are ringing off the hook, when you try to enter notes your barely able to open one screen when your already answering another call. It doesn't help that the system is so slow and your constantly getting a message saying that the system is running counterfeit Microsoft  software. Keep in mind that this is a call center that handles calls from all of the Familia Dental locations, offices that are located in Texas, New Mexico, Indiana and Illinois. You are told to tell the patient that they are calling the office but in reality they are not. While you are answering call after call you notice people walking around and talking to the leads. But if you should need to use the bathroom you will get a dirty look. If you start at 8 am be prepared to go to lunch two hours later at 10 am because only the people that are friends with the leads get to go to lunch at noon or one with the leads/managers/supervisors.

If you are really a professional you will find yourself disgusted by this place. From the lack of professionalism to the lack of employee appreciation. The bathrooms are a mess and completely unsanitary just like the upper management and leads.

The office has gotten a new manager. Current manager is not respectful with office staff or dental assistants. The manager seems to be a delegator and will get upset if the smallest thing is done incorrectly, even with new hires who are still being trained. The atmosphere of the office is generally negative and is felt throughout the entire office, many current staff say it did not used to feel negative prior to the new management change. I have noticed that since new management everybody’s demeanor has changed for the worse. Nobody is happy anymore and not everybody feels a sense of job security. I feel as if manager is unaware of that or maybe that is her goal is to make everybody feel as if she’s finding reasons to either get rid of people or write them up for the craziest things. People will change jobs because of management a lot of the time not just because of the job itself. The job is not hard by any means, for a Dental Assistant if you need the experience this is a place that will let you start there without any experience. I would recommend finding a different office before applying here. Perhaps a better corporate office that truly cares about its staff and makes you want to come to work instead of just feeling like you’re obligated to. Or even a private office. This is by far the worst job experience I have ever had. My prior retail jobs at big corporations have made me feel like more of a person and like I mattered to the company instead of just being another body in the office. Everybody is replaceable and office manager makes sure that everybody knows that. She has no respect for any of her staff or her Dental Assistants. She never shows a positive attitude for anything unless somebody from outside the office is there i.e Corporate.  This place I do not recommend for new wide eyed eager to learn dental assistants. The job will burn you out, not because the job itself is difficult but because the environment you are in and the management. Staff and Dental Assistants are pleasant to work with I enjoy everybody there except management and higher up management. Physically and mentally I feel that this place is not even worth putting an application into unless it is not this location.

Not a secure work place. You only know where you stand with the company when you see your job position posted on a job listing. Management is short and unresponsive, inner city offices are given the least amount of resources and least amount of attention out of all the offices in the region , regardless of their production. Several dental assistants work without their radiology license, without the supervision of a licensed dental assistant. Spores testing has failed on several occasions and the office doesn’t shut down or deny patients- they jeopardize the patients safety and health for the all mighty dime. Equipment is cheap and outdated, so appointment times are long and treacherous with patients complaining of wait times. Faulty equipment starts the day off rough , and it happens several times a day, multiple times a week ( front desk systems crashing, autoclave machine going faulty, X-ray machines not working or taking distorted pictures). So many repair requests have to submitted in a days time that the IT dept loses their temper and speaks nasty to you because they too are over worked, inexperienced and underpaid. The amalgam used for fillings are the poorest quality on the market- so much so that patients will come back in after appts in severe pain threatening, being aggressive and belligerent with front desk, the dental assistants and the doctor. Repairmen for simple fixes like plumbing , cable, internet and locksmiths have little respect when called to the office for repair work due to the area of the office and knowing it is mostly Medicaid and not a private office. Doctors are treated terribly. There’s always a sense of “walking on egg shells” with Familia. They set unrealistic expectations with the resources provided, and when you can’t work magic from that, you are fired or not given due raises. There is no formal training - you will be thrown in and told to swim or drown. But due to that fact, you will learn a lot about dentistry, insurance, patient care and scheduling on your own- so it makes for great learning foundation. But as soon as you get that, RUN.

I have been working in Familia dental Lubbock for 3 years . And over all it has been a very rewarding experience in a lot of ways . You have a strong patient base allow you too see about 40 % pediatric ,different insurances and fee for service patients . 

Having that mix gives you exposure and experience working with different patients of varying treatment requirements and financial standing . 

Clinic also has very good Dental Assistants  which translates into  having a productive work environment and patient management .

Pay is on par with other Dental associate ship positions in the region and has several  extra incentives. 

Another thing that is very good about the clinic is having an experienced off site dentist oversight which helps to improve on  certain areas and catch a few things that are missed  and I feel it is   very important in improving patient care and helped me a lot in improving my self over a period.

With all the good things said it does have a few chronic issues many of which have been improving slowly .

Workflow is possibly the most important thing because you tend to have some very slow hours where you are sitting idly and then followed by a period where you will see a lot of patients in a short time. This is due to erratic patient scheduling / cancellations  and contributes to  significant stress  .

Equipment and instruments available to work with are on par with  an average  private dental practice   but not any where close to advanced stuff  that is available in dental school . Improvements on that end with a little more technology  will help  in delivering even better dental care .

Assistant turn over leading to constant training on new assistants which is somewhat of a strain to everyone working has been a problem but recently things have become to get better  .

Overall I have relished my experience working here and have gained a lot of real world experience .

I was hired as a community relations coordinator right out of college. They told me I'd have several rounds of interviews and job shadowing. In the end, I had two phone conversations and then was hired. That should've been my first red flag.

When I was hired and agreed to my job duties, I was told I would be overseeing one location in Madison (there are two total.) When I began training, they told me that I would be overseeing both locations in Madison, but the amount of my compensation was not changed.

I didn't hear about where to go for training until the night before (a Sunday night, and it turned I was going out of state for a week), no training itinerary, and no one knew I was coming when I showed up for my actual first day on the job. 

No one at the branches even knew what my job was. I explained that I was the new CRC and they didn't know what that role was, and a dentist even said that they "didn't need one" when I explained it to them.

The community relations position is SALES. It is calling people and asking them to make appointments. There are community relations opportunities, like table displays, but even then, your real goal is to make appointments, right there are the table.
I saw numerous instances of double and triple booking to boost numbers. Then the front desk staff was left to deal with angry clients. 

There is no support staff. You are the only person in the department in your branch, and for me, the supervisor was in a different state. If you enjoy and thrive with collaborative work environments, this is NOT the job for you. I wouldn't even call this job independent, I would call it isolated. The only other positions at the branches are dentists, hygienists, dental assistants, and front desk staff, so you are literally on an island. 

The ONLY redeeming part of the job for me was going to schools and giving presentations to kids about oral hygiene and dentists. In the end, that was not enough to make me stay. 

This place is an absolute joke. I've been working for this company as a "dental assistant" for about a couple  months now and it has been horrifying! First off, they will hire ANYBODY!! You could be a fry cook with absolutely no training and experience in the dental field and get hired with better pay than people with experience. During the interview, I was told that I would be hired as full time with benefits and a certain pay.....lies!!! I have full time hours(35-40) a week but is labeled in their system as part time so they don't have to offer benefits. As a matter of fact, there are only 2 "full time" employees and that's only because they been at the office since it opened a year ago. Doctors have their favorites of who they want to chairside which leaves new dental assistants coming in as "floaters" aka janitors that process and expose radiographs and child prophylaxis. These "chairside assistants" are extremely lazy and will blame you for any wrong doing that may happen because of their entitlement. The schedule is extremely hectic. Doctors are suppose to see at least 4patients at a time every hour. This includes first time patients and patients scheduled for an hour long procedure. Families of 7 can be seen in the same room which in my opinion is nasty.Patients are extremely rude due to waiting up to 2 hours to be seen. Expect a verbal lashing and a chair or too to be thrown at you while working here. There is no leadership. We don't have a manager!!! We only have a "lead da" who is also inexperienced and a communications manager that pops up once in a blue moon talking about bad reviews on yelp. Turn over rate is extremely high due to all of this stupidity plus more. This company will make you change your mind about the world of dentistry if you don't have experience anywhere else...

I did two weeks of training and this place is horrible. Upper management is really unprofessional. Team leads are clueless and the training is mediocre. The girl (one of the team leads) who trained us was really unprofessional. The girls who I trained with and I did not understand anything in the manual because the trainer was constantly leaving the room and off pretending to be "busy" while we were stuck in a conference room left clueless. This place will throw you back to high school. Most of the girls are constantly gossiping and having really inappropriate conversations with each other and managers.  Managers often chime in and love the gossip.There are no boundaries and some of the girls talk to managers like they're out at the bar. It's ridiculous. 

This company needs a serious 180 turn. There should be boundaries between staff, team leads and managers. If you are giving people rules to abide, enforce them and be consistent with everyone, not just new people. Upper management needs to be professional, I cannot count the many times managers were gossiping about employees or cursing. Also, there's a casual dress code...but some people are dressed in a very inappropriate manner. No one wants to see you back showing or your stomach. Be professional, you're going to work. I also saw a few girls get fired before training, for no apparent reason. If they don't like you, they'll get rid of you without any cause. It's really pathetic. The pay was about 12 an hour which isn't bad but the treatment they give you is ridiculous. Oh, and they have no benefits for full time employees. I mean you would think you'd at least get dental, but nope you don't.

Familia Dental truly values its employees. They provide professional and personal development. Familia Dental is a place that promotes patient care as number one. They are strongly committed to the development of their employees and I couldn't be more proud to be apart of the team. I have never worked for a company that values their employees as much Familia Dental. We are encouraged to share our opinions and ideas and are given the tools and resources to implement them. The company treats employees fairly and provides multiple ways for employees to give feedback. I have never worked for a company who truly values the feedback they receive from the office teams. I am constantly getting recognition and feedback from my supervisor on how I can improve or the areas I am exceeding in. I am extremely grateful for the feedback because it gives me opportunity to become a stronger Manager.
There is a clear sense of shared purpose in changing the lives of patients and employees. The company puts a clear focus on doing what is right for the patient, and their staff; and giving support and continuous education to all employees who work there. There are many opportunities for growth and advancement. 
The most rewarding part is that we are making an impact on patient's lives daily. Being able to improve our patient's health, and confidence is very rewarding!  Coming to Familia Dental was a great choice for my career and I am honored to be apart of a team that values their employees. 

A typical day at Familia is anything but typical. You could see anything from a root canal to surgical wisdom tooth extraction. There is plenty of chances to learn any and everything you would need to know to be a great DA. It is an extremely fast paced environment, but it makes for a fast day. 
I've gotten experience in orthodontics, oral surgery, endodontics, pedodontics, and periodontics. You see a variety of cultures of people from every age and walk of life. 
Management takes care of you and keeps your best interest in mind and will do what they can to stand in your corner. Someone from the corporate office comes in once a month, and goes over goals and ways we can improve our office. As long as you do your job correctly, you have nothing to worry about. 
All of my co-workers are hard working, and we constantly strive to be better together. We are like a family who always work together. 
The hardest part of the job, I would have to say would be language barriers. We have people who speak spanish, arabic, karen, and burmese come in, so it can be difficult to communicate, but there are almost always spanish speaking employees that help out, and there is a translator service we use to communicate.
The most enjoyable part of my job is getting to work with doctors that care about their patients, and getting to do orthodontics. 

Some days might be hard, but the experience you gain from working here will take you far in your career.

Interview was very misleading, was told I'd be full time and get my 40 hours but in reality when you first start you enter your 90 day evaluation and afterwards they'll evaluate if you'll be full time or not. So they can pretty much schedule you for as low as only 20 hours even though you're "full time" for the first THREE MONTHS. I WAS NOT TOLD THIS AT THE INITIAL INTERVIEW. 

Not only that, but I was missing hours on my first check and it took over 2 months to finally get paid for my missing hours. Mind you, we get paid bi-weekly, so it was after almost FOUR pay periods. 

Also, there is NO MANAGER, aka NO ORGANIZATION in this office.There is not even a fax machine set up and "upper management" has been working on it for 2 months. Ridiculous.

I was not trained efficiently yet I was thrown at the front desk only THREE DAYS after my first day. (Even though I was supposed to only "observe" for the first week) I didn't even know the process of checking in patients and I had to figure it out as I went along. I think they were just glad to finally have someone to cover the position.

Upper management is only worried about the number of patients they get in so their production is high. They overbook the schedule to the point where ONE doctor is seeing 40+ patients in ONE DAY. How are patients getting the proper care and time focused on them when we're just trying to fill the schedule as much as we can? It makes no sense even though our "main focus" is patient care. Yeah right.

Just wanted to write this so no one was mislead like I was.

Top Job Titles	Average Salary
Dentist 2 salaries reported	$375,000 per year
Dental assistant 4 salaries reported	$14.63 per hour
Dental hygienist 4 salaries reported	$47.50 per hour
Call center representative 8 salaries reported	$16.50 per hour
Community relations coordinator 2 salaries reported	$35,000 per year

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