arcade attendant

attendant

technician

shift manager

general manager

Family Entertainment Group

My typical day at work was running one of four different areas they were VR, Escape Room, The Attractions, or your regular prize counter. Your main job is to make sure your area runs smoothly. Morning shift is less busy but is always poorly staffed so should it get busy or if something went wrong you were screwed. Night shift is much busier but you’ll find it’s better staffed and easier to work compared to mornings. Now as for management. When I started management was nice enough but got worse due to a round of recent promotions. Even in the beginning though I saw the management practicing favoritism and fudging certain information for the sole benefit of the management. As for what management is now after the promotion overhaul its many times worse. After this overhaul I’ve seen horrific misogynistic behavior from the male management staff enough to be scared of what could be happening behind closed doors. You also can’t say anything about this due to the fact the entire management staff are all golfing buddies. Male management staff aside I’ve seen female management staff gossip about other employees right in front of underlings and found them to be a very petty, vindictive, and mean bunch. Now as for policies it was ok but in the time before I left they cut insurance for part-timers. They no longer accepted doctors notes even in life or death situations and in said life and death situation when incapacitated still expected you to be able to pick up the phone and call yourself off. Not accepting the call if family or your spouse called off for you while being incapacitated by said life or death situation. In the end to top it all off the Kalahari this FEG location is in has bed bugs a week after I left I found my home to have a infestation. I have nothing to say except stay away from this location.

For an arcade, they run this place incredibly strict and hate when you have nothing to do. Weekdays get practically no business due to the location and they take that out on the employees by overstaffing on weekdays, cutting people hours early because of overstaffing on weekdays, and then not letting you do anything other than stand around aimlessly. They’ll then scold you for standing around aimlessly when you’ve already done every feasible task possible. Very strong “if you have time to lean, you have time to clean” mentality even if it means cleaning the same thing multiple times. You are not allowed to bring anything to occupy downtime and especially aren’t allowed to pull out your phones during your shift. Great weekend job if you work Friday nights, Saturdays, and Sundays or if you need a summer job but I would not recommend working here at all as a full-time, or even part-time, as a year-round position. A lot of the customers you have to deal with are incredibly entitled as well and are very rude to staff. Not all of them, but a good chunk of them, which is also due to the location. 

Family Entertainment Group is a recognized industry-leader in game-room design, development, consulting, and operations. Owning and operating world-class, family oriented facilities, both nationally and internationally since 2004, we provide services and solutions for a wide array of industry sectors including amusement parks, bowling centers, casinos, FECs, hotels, movie theaters, restaurants, retail stores, waterparks, and more.

We offer new and innovative ways of monitoring and operating locations through integrated management systems. As a recognized leader in the amusement and entertainment fields, top name manufacturers and distributors often use us as a test bed for new products and releases – this enables us to offer our partners exclusive new equipment and unique first-to-market opportunities.

We work with our partners from inception to rollout. Whether you’re evaluating prospective locations or determining the specific mix of equipment and design, our expert team will help you construct a profitable entertainment operation – no matter how complex.

where to even begin? All of the employees are so jaded so right off the bat, it seems like no one wants to be there. I figured it wouldn't be so bad, but no, it's really bad. No one is ever on the same page. The management has no idea who is trained for what, and when you ask to get trained for certain activities, the training is so half-assed that you don't actually get all the information you need. Sometimes requests to get trained are ignored entirely. They ask you what time you want to go on break at the beginning of your shift, but they never send anyone to come relieve you, so it may be more than an hour that you'll be waiting. Half the time, the equipment just doesnt work. Lazer tag, escape rooms, etc just doesnt work. It also seems like they don't know how to pay you on time. I'm not really sure when I'm supposed to get paid. Hasn't come through yet. You have the option of direct deposit or this company debit card, and that's really sketchy. I chose direct deposit and that hasn't gone through yet. Just don't work here. 

A good supportive environment, with genuine paths for career & personal development, both for salaried / corporate employees and on-the-ground hourly. Many of the gms etc have been promoted up from ground level, and I have seen it happen in my time here. 

In terms of my office specifically (small corporate office in ohio) the atmosphere could not be more positive and supportive. There is a great understanding for work-life balance. I am a mother of a young child and I have always been able to do what I need both professionally and for my family! This is something that could vary a lot by position & location though.

Note that there was a major leadership change / restructuring in 2025, so not all older reviews about management at the location level may be accurate...a bit more organized now!! Very positive outlook going forward. 

*This is my own experience and may differ from others and yours and that's ok* 

An arcade is one place, an arcade in a often busy lodge is another. There will be slow days, yes but there will also be very busy days where you need to be on your feet constantly. Pay at my location was good and I enjoyed the time I worked there. Learned merchandise and some management skills. Would suggest even a slight knowledge of tech because of working on games. Management was nice, no major issue. The hardest part, as stated before, was how busy it can get. You need to get around fast and be on your feet constantly during the busy season. It can and will get stressful. On top of that is guest service, you need to be on the ball when it comes to helping guest because you will help a lot of them. 

The most enjoyable part though, was making guest smile and helping people where and when i could.

Working with FEG has been fun and an amazing experience.  However, job gets super fast paced and stressful. Periodic drama too. Raises are not given very often, lots of the time hard work gets appreciation, but then gets overlooked in the long run. Management is very friendly, but super unorganized and cluttered. Those who work harder and do more than others deserve raises, yet get under appreciated. Moving up is next to impossible and takes years for most. Everyone is very friendly, and the job can be very fun, but when things get busy, it’s a free for all, and management loves to sit around and do nothing while regulars struggle. Favoritism is a huge deal too when deciding positions. All in all, it’s fun and if you need a job, it’s survivable and starts off at $9.00 which is good, but not for a long term job. Too many problems.

Easy enough work. Fun environment. Loved my coworkers.

My direct manager was good and eager to do right by staff, if still very green in leadership. The VP over him however, was typically dismissive, rudely condescending, and quick to publicly castigate both staff and managers.

Anyone with aspirations of moving beyond entry level in any reasonable amount of time should look elsewhere (this likely varies based on location). If you do make it that far, managerial pay isn't much better than what Attendants make.

I had a lot of fun working there, and I've worked for worse places- but have an exit plan ready when you start.

Family Entertainment Group is a good company, however they tend to under pay people for what they're worth and the benefits aren't the greatest (you can only get them when you're finally considered full time).

It's unofficially expected of an employee to put their focus on their job more then anything else. They'll document things on employees (write ups even) for things that happen even outside of work.

However the team is usually fun, it's being at an arcade and everyone typically gets along with the hardest part being having to take care of difficult guests/customers.

A lot of electrical, mechanical, and business knowledge can be obtained here. With the good values they try to uphold you can also see the downfall in certain ones that they strive too hard for.

Arcade attendant is a rather simple job, point of sales, running an attraction, good benefits. What isn’t good is the management. I came in injured and from that point on I was treated different than everyone else. They somehow “forgot” to accommodate, even when asked repeatedly, when other workers had received the same thing I requested. 

I got moved up to a floor attendant and was told I would receive a 75 cent pay increase. For the next 2 months I worked, I never got that increase. One day I noticed that day shift attendants hadn’t done any of their tasks, I brought it up a supervisor who could only say “we’re working on it, we know” and I was responsible to do my tasks AND morning shifts tasks. I have so many bad experiences here that I was on the phone with HR for hours. 

Top Job Titles	Average Salary
Arcade attendant 135 salaries reported	$15.23 per hour
Attendant 10 salaries reported	$16.40 per hour
Technician 63 salaries reported	$22.47 per hour
Shift manager 24 salaries reported	$18.76 per hour
General manager 11 salaries reported	$71,045 per year

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