behavior technician

registered behavior technician

clinical supervisor

board certified assistant behavior analyst

mental health technician

Family Insight, P.C.

What is the best part of working at the company?
The role came with unrealistic productivity expectations that were not accurately represented during the hiring process. Workload demands were excessive, and there was no compensation for the significant amount of time required to complete clinical documentation and therapy notes outside of sessions.
Training was inadequate, leaving clinicians unprepared while still being held to high and often shifting expectations. Staff were expected to contact clients 24 hours prior to appointments using their personal phones and then report back to a supervisor to confirm that outreach was completed, adding unpaid administrative work and raising boundary and privacy concerns.
Overall, there was a lack of transparency, support, and respect for clinicians’ time, which contributed to burnout.

What is the most stressful part about working at the company?
Constant pressure to meet unrealistic metrics while managing unpaid documentation and administrative tasks, combined with close monitoring and reporting requirements, created an environment of chronic stress and burnout rather than clinical support.

What is the work environment and culture like at the company?
The work environment was difficult largely due to poor leadership. Supervisors were ineffective, lacked strong clinical and managerial competence, and provided little meaningful support. Supervision often felt controlling and punitive rather than collaborative or educational.
Leadership appeared disconnected from the realities of clinical work, which resulted in micromanagement, unrealistic expectations, and low morale. The lack of capable supervision significantly contributed to stress, burnout, and high turnover.

What is a typical day like for you at the company?
A typical day consisted of either nonstop, back-to-back sessions with no breaks or long, unpaid gaps between appointments that made the day inefficient and exhausting. Schedules were poorly managed, leaving clinicians either overwhelmed or stuck waiting without compensation.
Appointments were frequently added late at night for the following day, often without notice, making it impossible to plan personal time, manage documentation, or maintain any work-life balance. This constant unpredictability added significant stress and reflected a lack of respect for clinicians’ time.

Of all the companies I have worked for in the field of mental health this is the most ethical. Despite this, I uncovered serious ethical issues when assigned to assume another staff member's client. It appeared that the director was unaware of what had been going on. Ethical issues are huge in this field. To qualify for full time benefits/ employment you are required to work 30 contact hours (face to face with the client). Pay is decent here but travel, meetings, and phone calls pay minimum wage. Any paperwork, of which there is much, is on your own time unless conducted in session with the client present. In reality you are being paid far less then your time commitment. Clients are supplied by the company but you will be warned and ultimately terminated if you do not maintain your 30 hours of client contact per week. Meantime, they continue to hire new employees despite their failure to supply you with sufficient clients. Clients frequently refuse to meet the companies assigned hours per week, cancel or are a no show when you arrive at their home resulting in your loss in wages and your becoming vulnerable for termination. If you challenge this with corporate you will be asked if you brought in clients on your own and the fault will be blamed on you. While I have never been involved in or subject of any bickering among staff, I have heard about it. I would rate my supervisor as encouraging and supportive. Much of the staff is not not licensed. The director is only recently licensed. Leadership frequently fails to reply to or follow through with emails, phone calls and in person conversations with staff and clients. Leadership is quick to place blame verses investigating a situation. There is always the sense of waiting for the other shoe to drop. You need to be on guard and document to cover yourself. The office manager is very supportive and efficient with great follow through.The work is intense as you are working with families in crisis and with serious dysfunction. If you enjoy working with children and their families to make a positive difference in their lives this is a decent company to work for.

FI was a great workplace when I initially started with support from supervisors & the director but slowly that diminished. Supervisors started stacking case loads with no recognition of the case load the MHP currently had. CBC MHPs were expected to continue working throughout COIVD (completely understandable, a global pandemic) but during that time, FI (a FOR-PROFIT agency), cancelled the employees annual increase in pay, made it harder to take time off for self-care needs, and the CEO sent out verbal appreciation emails weekly with no compensation mentions for the increased number of billable hours MHPs were working. The management team will recognize your credentialing as you receive higher certifications & licensure by verbal praise & giving you the hope/expectation that you will broaden your experience with further services allowed, as well as increase compensation for further credentialing and schooling, but management does not follow through. It is difficult to develop relationships with co-workers due to all MHPs being community-based and working individually. The management team gossips and discusses MHPs disclosures during their supervision with their direct clinical supervisor causing distrust in the MHPs direct supervisor. If you do not meet your required “30 billable hours” each week, MHPs will be questioned, and sometimes be forced to go to the office to discuss with management why they didn’t meet their 30 hours, even if a client was unable to meet hours. Also if your schedule does not look like you will meet your hours that week, you will be essentially questioned and encouraged/forced to meet those hours by working the weekend or any other days left in the week. Great place to expand and gain experience but it’s just a stepping stone. 

Family Insight seems like a wonderful option when interviewing. They offer highly competitive compensation, and a nice benefit package, but the culture and senior most management team is one of the unhealthiest I have ever experienced. The company structure is crumbling. After so much senior and mid level management turn over the last few years, the team has been left with no hope. They have removed almost all mid level management; site directors, office managers, and program managers replacing these positions with regional positions forcing the mid-level managers to run 2+ offices at once.  This has left NO support in offices, leaving the RBT/BCBA staff confused, scared, and unfocused. Their BC(a)BA clinical supervisors are all over worked. They usually are expected to go above and beyond their contracted hours in order to make their site look profitable. The pressure to make the company money by maintaining high levels of billable hours while being forced into the most extensive documentation expectation I have ever seen in my 10+ year practice is detrimental to one's mental health. If you are a parent, forget about having a 9-5 M-F structure, the management team expects all staff to be available 7am to 8pm at night M-Sat. and supervisors and managers are frequently working and emailing the RBTs on Saturday/Sundays as well. What was once a booming and top competing ABA provider is now a failing, desperate and terrifying example of what happens when owners are greed driven. As anyone who values their credentials whether an RBT, BCBA, ect... please know that there is a healthier, and safer option elsewhere. 

I worked for about 6 months at family and had high hopes. As though as a Supervisee in pursuit of licensure they really get over on you and there is a lack of support.  Since my first paycheck i had issues with the amount and the time frame of when I was paid. I had to really stay on top of the services completed to ensure I was compensated accurately. I was given the wrong Supervision contract 3xs, which if i mistakenly signed would have locked me in with them for 3 years. I was exhausted by doing my job as well as watching my back to make sure I was being paid correctly or not being taken advantage of.  They wanted therapist to take copays and go after clients when their balances were unpaid How does a therapist have the time?? And its out the scope our practice. Office staff leaves at 5pm but we see clients till 7pm. So after 5pm no ones up-front to check clients in or take calls. And office staff is overwhelmed for the amount traffic they recieve. My colleagues were awesome, especially my office manager and we tried to help each other other , but administration is a mess.  During my employment at family insight the the late pay checks I received really put me in a bad spot financially.  As recent graduate, I was stretched REALLY thin financially and they just made it worse. The head of finance really gaslit staff in a group email when staff complained about late and inaccurate payhecks. After that I realized it was time to go somewhere else. Family insight had really good ideas to help the community and people they served but they cant keep up and cant follow through. 

As a Mental Health Worker, I am responsible for making my own schedule by collaborating with my clients. In my experience as a Mental Health Worker, I have learned a great deal about time management and community resources. A typical day consists of two 3-hour sessions and one 1-hour session. The goal of the Mental Health Worker is to coach clients through developing various skills, including, but not limited to: budgeting, medication management, daily routine, coping skills, etc. 
Though I typically do not interact often with co-workers throughout the week, there is a group-supervision that takes place every other Monday. During this meeting, my peers and I exchange ideas and resources to better counsel our clients. 
Though my immediate supervisor provides one hour of individual supervision on the alternating Mondays to group supervision, the amount of micro-managing that occurs is minimal.
The most enjoyable part of the job is the reward of helping members of the community that struggle with mental illness. The most challenging part of the job is budgeting personal expense. There are two rates of pay for this position: direct and indirect. Direct rate of pay is given for face-to-face interaction with clients. Indirect rate of pay is given for paperwork, meetings, and drive time. This tends to be the majority of the job and often the personal expense required to maintain employment outweighs the payment received.

A typical day would consist of seeing scheduled clients 1 to 3 hrs. a session depending on the severity of their case. Your schedule is flexible but that is not always a plus when clients cancel or they are simply not at home. You do learn a lot working with the families on how to apply therapeutic techniques and as well as working with different backgrounds. Group supervision was informative because you get to hear about all the other cases other counselors may have as well as meeting employees you may not see on a day to day basis. Individual supervision which occurs every other week was somewhat helpful.

A big negative ( I guess) when working as an in home counselor was 
 your hours are not guaranteed. If you do not see a client you do not get paid. Speaking of pay...... you only get paid ONCE A MONTH which is the 2nd Friday of every month.

PRODUCTIVITY is a must with this company. Low productivity =no money for the business, that at times seemed more important than providing counseling to a client.

 Lastly, When providing in home counseling , various companies pay you according to the severity of the case, meaning by levels. Level 1,2,3. This company pays you the same hourly rate no matter how sever the case may be. Their hourly rate is under $30 an hour. Other agencies pay waaay more. You do not receive mileage reimbursement but are paid minimum wage for time travel as well as attending meetings and completing paperwork.



.

I have worked for Family Insight for over 5 years in multiple programs including ABA, In-home, Mental Health Skill Support as well as Outpatient services. Working here you have the opportunity to assist families in improving their home lives and the relationships with their family members. Family Insight is a fast-paced company that allows you the opportunity to make your own schedule and encourages you to pursue additional training and education within the field. Scheduling sessions with clients can become complicated as you are working with real people who have real lives and things come up. However, the company also employs many supervisors that are available to assist you in scheduling difficulties. Family Insight encourages its employees to advocate for yourself when you are having a tough time scheduling or are going through your own personal life difficulties as we aren't just here to help other people's families, we are also a family. Working in the home of families in need of mental health services can be difficult and this is not the right job for everyone. Nevertheless, if you are passionate about helping others, want to learn how to help ethically, trauma-informed, and client centered care, and are motivated to constantly be encouraged to better your craft; Family Insight is the home you are looking for.

I have been working with Family Insight since 2015 and I have seen many changes.  There is a disconnect between management and staff.  No hours are guaranteed, as a full time employee, you are contractually obligated to make 30 hrs a week, but there is never a time where clients are consistent (especially ABA, because they are school age children).  However the supervisors seemed to be very nonchalant about this, to the point where it seems disrespectful.  Everyone in the office seems to have issues meeting  their 30 hours again supervisors don't seem to have remedies for any of these issues.  But they will threaten to make you a part-time employee if you don't meet those hours,  To all prospective employees: Be CLEAR part-time is only 10 hours a week you lose health insurance (which is extremely high), but you won't loose any clients.  Overall, the pay is pretty descent but the trade off is lack of leadership, using a lot personal time to complete paperwork, and feeling that your needs and concerns are not being heard.  The supervisors seem only concerned with themselves.  For example, I was in the office in the Hampton Roads area and a co-worker was sobbing because she did not have enough money on her check to pay her rent and two supervisors walked passed her if they did not see her and the office manager is the only one who showed a little concern.

Terrible company, slow to build caseload, then don't get benefits. No materials everything out of pocket, or borrow from office. Clients have to share materials. No cell phone/mileage reimbursement, nor do they replace items that will be broken in session. In which you may be required to have phone/laptop because supervisors are remote. They will not allow time off for medical/RBT exam as well as communicating very passive aggressively. Supervisors are unorganized, CEO is very ruthless in sending insensitive mass emails threatening to lay employees off. They require you to have client binder, computer, materials, all in session open and active all while taking paper data, handling client behavior, and conducting interventions. They will neglect to reimburse you for finger printing and HAS LIED ABOUT PROVIDING BONUSES TO ESSENTIAL EMPLOYEES MEETING REQUIRED HOURS, DURING COVID-19 PANDEMIC. They bragged as a company how prepared they were to convert to telehealth however, neglected to give promised compensation to workers risking their life to provide services and keep they're jobs. They also require all clients have internet in home, so RBTs are able to set up on-site supervision with remote supervisors to participate. Loved my clients!

Top Job Titles	Average Salary
Behavior technician 4 salaries reported	$22.50 per hour
Registered behavior technician 1 salary reported	$23.00 per hour
Clinical supervisor 2 salaries reported	$72,500 per year
Board certified assistant behavior analyst 10 salaries reported	$78,500 per year
Mental health technician 13 salaries reported	$27.04 per hour

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