foster parent

therapist

technician

direct care worker

water treatment specialist

Family Solutions

All floor staff are expected to either work overtime and/or maintain flexible schedules.  I was discouraged from discussing my wage.  I was verbally derided for participating in trainings. 

The floor staff are mostly incredible given the constraints from management but there is only so much support your peers can provide when the ball is repeatedly dropped by your superiors.  An average day working swing shift (my former shift, I was swing lead) involved constant running around, no expectation for 15 minute breaks, and taking lunch at the end of the shift because you couldn’t take one any sooner.  

Management left the shift leads feeling a lack of support which led to decreased morale and eventually multiple resignations.  

Family Solutions is an important mental health resource to all of southern Oregon and a vital part of the local communities in Ashland, Medford, and the Grants Pass area. The philosophy is simple, to serve others... both our clients (youth), our employees, and our partners in the community. Not everyone shares in that philosophy or may not work well with others and, as a result, may leave the agency and post-negative comments online. That is unfortunate because Family Solutions is a great organization to work for and work with. The employees care about each other and are genuinely passionate about the youth they serve in all of our locations.

Family Solutions has an amazing program for the individual client care and has a team dedicated to the betterment of the clients. however, there is a lack of a solid front as some staff do not follow procedures and policy leaving the the staff and clients open to possible harm. For the most part the staff are on point and work together by lower level leadership tends to power struggle with clients and other staff creating, on the days they work, a hostile work environment. Clients can be violent and takes an emotionally strong person to not react in an inappropriate way. The hardest part of the job is realizing that there will always be a client who we were not always able to help, but worse when the client was able to baseline because a certain staff consistently triggered them so they never had a chance.

It was a poor work environment that only got worse.  The clinical staff and administrators were great to work with, but the administrative management was mostly absent and unaware of the fact that they were asking me to complete more work in a day, than was physically possible.

I answered phones (constantly), checked in clients, prepared and organized client files on both individual levels and for the entire clinic.

I verified insurance coverage for all clients, prior to their appointments.  I made appointment reminder calls.

I faxed records to various entities, in a timely manner, when requested.

When the insurance specialist was absent, I filled in for her, as well as completing my regular duties.

Woke and overseen that the clients prepared for their day. Feed, medication distribution, facilitated groups, monitored and recorded behaviors in writing. Assisted teacher during school hours. Monitored and recorded school progress. Feed the group home and taught clients to cook. I learned that these clients needed to feel that they were loved and cared for and that they were in a safe environment. My coworkers were very supportive and kind. Team work is very important to problem solve. The hardest part of the position was trying to reach these clients when they were combative. Most enjoyable was spending time with the clients teaching them arts and crafts and ways to address ways to decompress.

I would never recommend this company for employment. The problems start from the very top and trickle down. There is gossiping and back stabbing and it doesn’t matter your skill or professionalism the way you are treated is based on who you suck up to. They make it really hard to use your vacation time or sick leave. And you can’t get paid for it ever. Benefits are decent but you can’t take time to care for yourself. They don’t fire incompetent employees so you have to manage them along with clients. Some people are paid well but it’s not fair or based on quality of work. Do not work here. There is so much stress it starts to kill you. Employee burn out is high here. 

I am deeply passionate about the diverse group of individuals that make up our team, our rich cultural heritage, the adaptability of our work setting, the strong drive for groundbreaking ideas, and the vast array of possibilities for career progression. Within our organization, regardless of its scale, one can swiftly witness the tangible effects of their contributions and grasp the significance of their role. A supportive network and inspirational guidance from colleagues and management further enhance the experience, fostering an environment ripe for success. Eagerly anticipating the promising opportunities that lie ahead, I am filled with enthusiasm for the journey ahead.

I came to work for Family Solutions in August of 2021 and immediately felt welcome. It was immediately clear that everything done at the home was for the benefit of the youth they serve. The practice of Trauma-Informed Care and Collaborative Problem Solving are at the heart of every interaction. There are many opportunities for professional growth through trainings paid for by the company. 

Mental health is a huge priority here, not only for clients but also for employees. Work-life balance has also been amazing, the emphasis on avoiding burnout is noticed. The benefits are pretty good too, which is amazing with how little we have to spend on it. Absolutely top tier. And ever since the change in management, I've had such a drastic change in my job satisfaction. The ownership I'm allowed to have in my work is unmatched as long as I keep doing the right thing. Even with that, I'm still guided to stick with business goals, so it's not like I'm left hung out to dry, I still feel like I have support, I'm just actually allowed to do what I'm supposed to do now.

Our job is greatly enhanced and given greater significance by the therapeutic ties that can be developed with these young people. We have an unmatched sense of contentment and satisfaction as we watch these young people grow and succeed as they successfully traverse the program and finish it. Witnessing their development over time and sharing in their journey is an incredibly amazing experience. In addition, the management's strong emphasis on encouraging employees to practice good self-care, along with the significant accrual of paid time off, creates a nurturing and supportive work atmosphere that puts each team member's health and balance first.

Top Job Titles	Average Salary
Foster parent 41 salaries reported	$1,850 per month
Therapist 1 salary reported	$85,000 per year
Technician 4 salaries reported	$5,000 per month
Direct care worker 4 salaries reported	$23.00 per hour
Water treatment specialist 3 salaries reported	$5,000 per month

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