server

cook

line cook

busser

grill cook

Famous Toastery

The job itself was easy: greet tables, get drinks, take orders, run food (depending on if there is a food runner or not), make a two-minute check back to the table, and repeat. Money was sometimes good, and my coworkers were awesome. However, it wasn’t exactly the most reliable job, financially. But that’s where management comes in. Manager plays favorites; if he felt threatened by you in any way, you were automatically punished for it, meaning no consistent hours (almost like he would make you want to quit), constant trash talking behind your back, apprehension from the employees he was close with, etc. If there was an internal issue between employees or an issue with the customers, the manager would act like he cares but in truth, he just doesn’t want to deal with it at all and would rather fire you than calmly deal with the situation. On top of that, the manager would say that he would be going out to buy products the store needed, but then would be gone for hours at a time, especially if we were busy. This company could’ve been a great company if the higher ups and management actually knew what they were doing, and didn’t choose sides like children. I wouldn’t go back if it were the last job on earth. Keep searching Indeed. There are way better jobs out there.

I work there for a little over a year. During the original interview with the KM I was told I would be prep and dish, but when I arrived my first day I was primarily dish. They would try to train me on prep, but the guy they slotted to train me was leaving in a day or two which to me signals that would be the only training I would get. Plus after being there for over a month getting paid over 15.00 dollars to wash dishes sounds pretty good. As the pros were literally you could clock in at 6am if you wanted, and started doing morning dishes and work on whatever cleaning projects you have going on. You were left alone to listen to music, and almost no one bothers you.
The cons was that no matter how much you go out of your way to help the FOH or BOH it is not recognized at all by the management. Well it is not recognized in the way of better you'll get a thumbs up, but nothing more. There always seemed to be tension with BOH and FOH but that was a lack of communication more then anything. The other thing is be prepared to have your hours to be f*cked with as once they kicked the GM and replaced him yeah I went from 36 to 40 hours a week to 24 to 27 hours. 

Honestly if your adult stay away from here the hours constantly flip flop, and your job duties are never truly layed out. This place is more for 18 year olds just starting off.



What is the best part of working at the company?
The very friendly, return customers. As long as all servers do their part, I liked the way all tips were pooled together and split at the end of your shift.

What is the most stressful part about working at the company?
The manager/owner expects all employees to be absolutely PERFECT. Mistakes are pretty much unacceptable. This is very unrealistic for any normal employee as no one is perfect and mistakes, in moderation, will always be made. Also, you can be told to go home because you’re sick but then your shifts get reduced which seems as punishment for not making it to work

What is the work environment and culture like at the company?
Laid back as long as manager/owner aren’t riding your shirt tail just waiting on one to make a mistake. No matter how well you think you are performing, it’s never good enough. Fool

What is a typical day like for you at the company?
Always on edge, You feel like you’re always being watched.

(university charlotte) first of all the managers/owners were very nice and respectful; However they didnt give me enough time to learn the cashier position. i only got 6 days. the trainers would hurry through everything as if they were working alone, especially on the register. as a cashier you were required to cash people out, make cocktails, take to go orders, wait on customers at the bar, enter credit card tips..thats alot for one person to do, especially while training. my expertise is serving but was not offered that position. i really did, and still do like the concept and being off at 4p or earlier was awesome. my advice would be give trainees more time to learn a position. a person with a good personality was demoted after 6 days.

What is the best part of working at the company?
You make decent money and co-workers are typically good to work with 

What is the most stressful part about working at the company?
They understaff to save money so you end up doing various positions throughout a shift which is quite stressful when it's busy. Management only helps when they feel it's necessary.

What is the work environment and culture like at the company?
Rushed and stressful. Staffing is a disaster. No bartender on some weekends, 1 food runner for 8 waiters, 2 bussers for 8 waiters. Servers are supposed to stop service to run food or make multiple bar drinks or seat customers or answer the phone or bag Door Dash orders, etc. which lead to bad service.

What is a typical day like for you at the company?
Every day is different, depending on what staff appears.

This work is fast paced, high stress, and requires a person who is driven to get things done. I feel I learned to communicate better in this job. Management was understanding and easy to talk to. Coworks like talking and getting to know you, though they will talk about you behind your back sometimes. The hardest part of the job is dealing with hangry customers, while the most enjoyable part is seeing the happy faces of satisfied customers.

I loved working for the company for the first couple of years, but the last few months of my employment drained my spirit. Management will spread their store managers thin, effectively wearing them out. There are usually two managers per store, but most have just one and the workload without proper training is unbearable. Upper Management is very occupied and also spread thin, so if you ask for help, it will not come or it will be too late to help. I have also noticed a bias towards men not just in this store, but others as well. Salary is lower than average, but the better benefits do help level that out. I would love to return, but I would wait until there is more organization in place.

Corporate trainers had no problem making our jobs much harder than they needed to be. Little respect for hard working employees. Under staffed. Too much prep was being assigned with inadequate time to complete it before a busy shift. Subsequently, extra food was constantly being thrown out. Line was left unstocked consistently. Scheduling was unreliable. I was expected to work any given day of the week with very little notice and it was difficult to schedule activities outside of work. Management was constantly arguing among themselves and with employees. Shifts were very long and busy with no breaks. We were allowed a free meal, but left with little or no time to eat it.

If you’re new or needed help, managers and coworkers offered no support—instead, you’d be left to struggle and become the subject of gossip. Many servers who didn’t catch on quickly were demoted to hostesses and ridiculed behind their backs. The toxic work environment, encouraged by management, caused high turnover, with few employees staying long. The only positives I took from this job were making a good friend and meeting the regulars at the restaurant. If you value your peace of mind, avoid working here unless you thrive on drama. The only Famous Toastery location I’d recommend is the one in Davidson.

We've got a great team of front and back of house crew and managers.  Pay and tips are good and you don't have to worry about working nights since the stores are only open for breakfast and lunch.  Lots of development opportunities and learning other parts of the business if you want to move up or to another location that is more convenient to where you live.  New upper management has been great to help staff some professional managers and doing updates on the stores to make them more modern and welcoming to guests.

Top Job Titles	Average Salary
Server 17 salaries reported	$20.60 per hour
Cook 9 salaries reported	$14.76 per hour
Line cook 5 salaries reported	$16.90 per hour
Busser 6 salaries reported	$15.75 per hour
Grill cook 15 salaries reported	$14.77 per hour

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