customer experience agent

sports writer

writer

Fanatics,-Inc

One the worst warehouse jobs I ever had. I do not recommend anyone to apply for this job unless with absolute no other choice or you just need a few paychecks (2-3) and your going to leaving after that. If your expecting to become a permanent worker forget about it do yourself a favor and be looking for something else. the company hires up to 1200 people seasonal and lets all them go except maybe 50-100 to keep for the leftover work after football season (August-December..maybe up to February if the warehouse still has work) and inventory count even after that they let everybody go. you have to suck up to the team leaders or mangers in hopes of becoming permanent.

the warehouse is like a oven in the summer and a ice box in the winter. there are fans but they're only in walkways of the warehouse, not the isles themselves where 90% of your time will be spent working there.

They also say they have refreshments such as Gatorade on the floor when your thirsty. but by the time you need a drink it's all gone or you have to wait till someone makes more, which they're going to get tired of making and stop making it all together, which leads you into buying soda from the vending machine (which isn't a good idea in hot metal box 90-100 degrees inside. The water cooler you probably don't want drink from because they never clean them

Then their is the point system they have, which is so easy to get points from. you get a point for clocking 5 min early (which is crazy, it should be no points) and a point even if your a min late from scheduled time. so if you train caught you or there was a accident on the road and you look at the time clock as your about to clock in and it's a min after. you might as stop and walk and go pick up lunch or to go meal for the night because you still have that point.

Then the worst thing is the warehouse is not clean at all. boxes, totes, and the items themselves are all dirty. if you're not in receiving getting brand new items as they come and you have to touch items and totes look at hands after the first hour and swear to yourself you were outside all day doing landscaping by hands.

also if you have to work there for a job, then say goodbye to all social life and freetime. you're going to be working 10-12 days on your feet up to 6-7 days a week during the season. there is also mandatory which they want you to show to work even though they sometimes know their is no work in which they have you cleanup the warehouse or something. not showing up on a mandatory day is automatic termination, no excuse or appointments will get you out of it either, so if you have to go to the doctor or a family member passed away you might as quit, because they're going to fire you as soon a come back

What is the best part of working at the company?
I worked a part time evening shift 5:30pm-10:30pm as a picker during 2023 peak season . I absolutely loved picking and the 5 hour work day 5 days a week was perfect for me!  it was very convenient  to be able to do the shortened shift with me being a single mother and limited child care. If they had that shift all year long I would have never left, but unfortunately it was only a seasonal position. And they do not offer part time shifts all year long . 

What is the most stressful part about working at the company?
It was honestly not stressful at all it was actually very calming to me I enjoyed it very much ! 

What is the work environment and culture like at the company?
It all depends on the department you’re working in . It is fast paced but I enjoy that. I was a picker so I did a lot of walking my entire shift, but for the most part you’re on your own. Unless you’re off task and not hitting your quota nobody really bothers you and you’re off on your own. 

What is a typical day like for you at the company?
Clock in, go to the “pick desk” which is where your supervisors are . You will grab a handheld scanner and sign into it, your supervisor will scan in your scanner and work ID badge and then tell you which level and section to go to. Once you know what level you’re working on you will head to the pick floor and get a pick cart that you will then scan with your hand held and then you will scan into your location and your scanner will tell what to do and where to go from there, once you have a task you will get the amount of bins necessary for that task and scan them into your cart then you will pick the items your scanner tells and scan them into the correct bin on your cart , once the task is complete you will place your finished bins on the outbound conveyor belt and start the process over, you’ll repeat this until you clock out or are called to a different department

I was hired to operate an order picker, and well instead got to pick on the floor. Basically this is like working in a dry cleaner laundry mat environment with  a bunch of inbreds. Fold clothes, pick clothes out of boxes, count the clothing, hang clothing on racks, hangers. Oh and they even give you a laundry cart to push, how convenient. The pay rate is ridiculous, they never told me the pay rate until the day i was hired. I couldn't believe they were going to pay me $10.75 to operate a order picker, when i could go down the street to another warehouse and make 2-3 more. I knew it was going to be lower than what i was used to but come on, You can work in a restaurant for more than that. Majority of the employees are seniors, yes seniors. That was another red flag, obviously the work isnt hard, but im trying to make money here not fold clothes for $10 an hour. On top of the lowest pay rate in all of the lehigh valley, there is a $40 union fee at the end of every month. The company let me go because of missing days off due to a medical condition that i have plenty of documentation for, and doctor notes. This place loves doctor notes but if you dont come back soon enough to fold the clothes they will fire you. All in all this place is based off incentives so you can bust your behind to almost make what amazon is starting new employees at up the street, Start paying your employees respectable rates and maybe people will show up, wont have new hires last 3 days, wont have pictures of employees picketing outside for higher wages and be hiring for every position in the warehouse. The management really needs to wake up and realize why the turn over rate is through the roof. It was a reality check on the first day when my boss asked me if i ever worked in a warehouse. All i could think to myself was, im doomed!

You are expected to attend several meetings per day and to most of the meetings you either have no time to prepare for or no idea of what will be discussed. Other team members are so numb to them that continuously reply to emails while on meetings. Questions during meetings are not appreciated, even if these are just staff meetings. Little to no direction from your superiors, When something goes wrong you are the one thrown under the bus. You are expected to operate independently but if you make a decision/take a stance that doesn't make your superiors look good at the eyes of others in upper management, you will be fried for it. Going against other departments goals and plans even if it is for the right reasons - it will cost the company in the future or simply never work - it is also not supported by your team. You will be left alone and criticized if you do so. You are expected to be a "yes" person. There is a lot of conflict between teams and departments and you will be disrespected and yelled at and no one above you will try to reinstate a professional environment. Should you defend yourself you will be criticized as being someone that is not building "relationships". There is no career plan, training, guidance or preparation for professional growth. You will have to live and breathe work. There are some real good people and professionals there however HR and upper management are not yet concerned about how the employees feel and treating them fairly. A lot of employees are receiving warnings for no reason, as a disguise to make them feel uncomfortable/unhappy enough so that they leave and the company doesn't need to fire them - high employee turnover so the company unemployment insurance premium must be through the roof!

Fanatics provides an opportunity for entry-level positions searching for experience. If you love sports this is a fun and exciting place to work. The office on Nations Way is a location with a selection of lunch spots to choose from. Nations Way has a great cafeteria with TVs, video games, and foosball. The lake outside of the building is fantastic for walking meetings and getting in those extra steps. Windows throughout the office bring the beauty of the outdoors inside and provide an excellent viewpoint for resting your eyes from your computer. Milage will vary depending on the department and office you work in. For my department, there is no such thing as a typical day. Just like technology; things move and change quickly and it is your responsibility to keep up. I learned it is vital to be an advocate for yourself. You need to be your own cheerleader and promoter, it is easy for others to take credit for the work that you have completed and the progress you made moving the team forward. Managers are great at going to meetings, lunches, and trips while overloading their underlings with more work than they can possibly handle. Reviews, raises, and recognition is rare but excuses for why they are rare is abundant. The word transparency is tossed around like a frisbee but information is guarded close like top secrets and differences in opinion are not truly welcome. The takeaway I would like to leave is Fanatics is a great place if you are getting started or entering the company at a C-level. If you are coming in as a mid-level employee, enter at your own risk. You have been warned.

Where to start... Fanatics is not employee friendly. Fanatics provides 6 days off per year(3 paid and 3 unpaid). These days cover vacation,sick time,emergencies, and to cover mandatory overtime (if you cannot work it). If you are more than 5 minutes late, they deduct a full hour from the 6 days. So if you are 6 minutes late, you lose a full hour. 4.62 Pto hours bi-weekley and you cannot use those hours for any reason if you have not requested the hours 48 hours in advance. Doctors notes are not accepted. Started in 2013 at 10.00 an hour, it's 2018 and I'm only at 13.00(and yes, I'm currently looking for new employment). Raises are only 25 or 50 cents every 6 months. If you have any verbal or written warnings, you don't get it. As far as the work duties go for a fan advocate, you do phones, chat, or emails. On chat you assist 3 customers at a time. If the customers curse you directly out, you cannot disconnect. You have to listen or get a manager. For seasonal positions, you go to a different department and you get a pay increase at that time. Once the holidays are over, you go back to square one and Fanatics will take the extra$1 they give you back. And as far as the company showing appreciation to the CS reps, they order dominoes pizza or Publix subs with nothing to drink. You do not get even a bottle of water. You get 1/2 of a 1/2 of a medium sub on sub days and 2 slices of dry, cold pizza. You stand in line and show your badge so they can check you off the list, so you don't get any more than what they feel you should. When you ask for a raise, they say we are working on it..No one paycheck has changed like it should be, but there's.

Upper management has no clue what they are doing, and could not care less for their employees. Employees are just a commodity like sports trading cards. Management purposefully keeps each department on a skeleton crew to pump up appearance of profit. Meanwhile, the department I worked in in Tampa could work a 50-60 hour week on average because Management expects to grow the company on the broken backs of its employees. The company is very disorganized and management is aware but does nothing, since this is part of the larger plan. The culture is so bad here that co-workers are lashing out at each other, throwing each other under the bus and are generally miserable working here.You will really regret it if you accept a job here. Here’s a tip- at your interview ask the Interviewer about work life balance. You might get an honest answer out if them. I led a very healthy lifestyle before I started here. I gained weight, stopped going to the gym (since I was ALWAYS at work). I could not cook healthy food since I was always working. I could not enjoy the Tampa sunshine. I was stressed out by the unreasonable deadlines vs unreasonable workload. I have taken my life back since leaving this toxic workplace and much happier because of this. It almost ruined my life. Think twice before accepting a job at this company. The plus is they have beer on tap in the break room. If you take a job here you will need it!

What is the best part of working at the company?
Working with a very team friendly organization that would not only listen to their employees but make fair yet impartial decisions based off the associates feedback for the betterment of moral therein increasing overall production. Great job in my eyes!

What is the most stressful part about working at the company?
The most stressful part about working there was not working there longer due to only working a contract.

What is the work environment and culture like at the company?
The work environment is high on cleanliness as meetings were held regularly. The culture is what made it truly special, as the managerial staff took meetings seriously in regarding company moral, implementing things such as cafeteria games for worker break times, swag giveaways to recognize outstanding workers, and having a board dedicated to hearing suggestions straight from employees to make improvements or offering feedback directly from management ensuring they've been "heard."

What is a typical day like for you at the company?
Typical day was pretty structured for the most part which was also a major plus. Sign-in, check work emails and chat messages for ticketed IT issues, making round abouts after all morning stand-ups have been conducted to make sure no one is having any technical issues that need addressing, going to a morning management meeting, then taking care of all tickets and concerns that are pending!

 A day at fanatics is busy and very fun. If you work hard and with heart you can get hired on permanently.Trust me the hard work does not go un-noticed  The holiday season is when fanatics hires the most, which is considered peak season. I would start my first day with a clear conscience and a "i' ve got this attitude".  My first position was picking, the first year i worked at fanatics. I was not moved to another position that hole season which I previously stated is peak season. Peak season is november to January.
   Fanatics also hires in the summer and it is very hot. Stay hydrated and stay cool. The warehouse does not have air conditioner.  Shifts usually start at 7:00 am, be on time. I started on communications the second go around which involves scanning in shirts, putting them in carts etc, it is a whole process. Pay attention. I worked in putaway and consolidation. Putaway is organizing and pulling merchandise and souveneirs which goes up to the picking area. You're only organizing if the location you're sent to needs attention. It is a chain connection inside the warehouse, keep that in mind. 
Everyone needs to meet 
requirements & expectations that are expected of them. Go above and beyond if you can, it will help you get more out of your job and more oppurtunities,  if you are seeking management / supervisor roles.  Just do great. Hard work does pay off. Also be appreciative of your own goals being met and achieved, either long or short.

What is the best part of working at the company?
Pros: 
If you're a quick learner you have the opportunity to work in other departments not just the everyday position u were hired for 

Cons: 
Only 30 min lunch break 
Don't expect to ever get hired on as they haven't hired anyone FT since 2021

When they decide to let you go they don't give you any heads up they'll do you dirty and leave you a pre-recorded voice-mail from either the GM of the company or the Outbound Manager. Then they'll send you a text to your cellphone also the same message to your email 



What is the most stressful part about working at the company?
You have to make rate every day or you're out the door. So basically you can make twice rate everyday and still be laid off. 

What is the work environment and culture like at the company?
Veterans well most of them give part timers a hard time. They are no different than you or I as they were once not FT either. 

There is no culture let alone Structure. 

You have the wrong Management working in each and every department 
Majority of the Team Leads and Supervisors would NOT be given the light of day anywhere else but thats why that location keeps going downhill 

What is a typical day like for you at the company?
Depends. 
Can be very stressful and Drama hard-core but as long as you block everyone out and just do what you're supposed to do then it's a easy paycheck

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