service coordinator

accounts assistant

office assistant

intake assistant

senior office assistant

Far Northern Regional Center

FNRC is for you if you never grew out of high school and love favoritism. It is all favoritism at FNRC.  So many experienced, talented, caring, and brilliant staff were passed over for promotions due to favoritism. Some staff barely settled into their new position before getting promoted again. Some new staff barely passed their 6 month probation and were promoted over more experience and talented veteran staff.  It is common to get your Masters degree and move on. Starting pay is not worth the caseload and stress. Upper management gloats about themselves constantly. New ED had no experience being ED but was promoted be ED anyways. Arrogant ED once gave a sad story about her husband losing a few valuable classic Corvette sports car during Redding fire, while some of her less fortunate subordinates lost everything.

IT is very backwards! FNRC is not sustainable when it comes to work, technology to assist workload and caseload ratio.  Staff barely got work cellphones recently but still no multiple monitors to assist with workload. Apple IPads that does not serve a good purpose. New LAN line phone system recently that was not needed due to new work cellphones. Very wasteful spending on technology.

Some middle management are useless! Some are an example of "failing upwards". 

The few reasons to work here are great coworkers, flexible schedule and working with clients.  FNRC is very generous about altering work schedule to accommodate family needs. FNRC is very generous about vacation and sick leave.

Unreasonable expectations, high caseloads that continue to grow (out of compliance with state due to high ratios). Frequent turnover (on the job less than a month sometimes) and employees constantly on stress leave. Horrendous HR staff, the worst I’ve ever dealt with. Does not care about employees at all (even those with disabilities). Tasks continue to be added to this role making it even more difficult to meet quotas, some tasks don’t even relate to this role. Management is no help and does not provide enough support. Once you raise some red flags they become standoffish and limit contact with you. You’re set up to fail the morale is low. Promotions are only for those that have been there several years regardless of whether they do quality work or not. Senior workers are extremely rude and unapproachable. People are quick to throw you under the bus and get you in trouble and when you’re new that is very discouraging. They’d rather keep people in the loud office where people chatter all day than approve remote work. They make you jump through hoops to get approved then you have to do it all over again each year. Meanwhile we don’t even have enough space for everyone to be in office. This office is so behind and the world is modernizing around them, even IT needs some work. Old iPads and phones we cannot text from as requested by numerous clients. 

This job has a very worthwhile community is supports and it has some wonderful people who work for the company. The pay is decent for the area. The Union works hard but employees are in fear of retaliation which hobbles the support which is given. If you are able to keep your head down it is survivable, however the systems are outdated and employees are heaped with unreasonable work loads which leads to high burnout. The culture does not support the employees and upper management know on some level there is a culture of fear which they have little interest in changing. They do not support improving systems and the general vibe is an assumption that employees are dishonest and therefore should be micromanaged. Upper management and HR contribute heavily to a poor work culture. 

I learned that time management was essential. A typical day at work would be to arrange referrals to other agencies for your client.  I had to go out on home visits and do much needed and appropriate paper work to make sure the families obtained the services for their child with disabilities.  The management was great and supportive.  I enjoyed my co-workers, it was a positive atmosphere. The hardest part of the job was keeping up with the heavy case loads. The most enjoyable part of the job was meeting the wonderful families and their beautiful children.

What is the best part of working at the company?
The best part is the time off including holidays and sick leave.

What is the most stressful part about working at the company?
The management is a mess, they don’t care about real problems or issues. Everyone has a crazy workload and they run a lot of things like it’s high school. There’s a lady there that is a bully and they never fire her

What is the work environment and culture like at the company?
The coworkers are great but management is very disconnected. Work morale is low.

What is a typical day like for you at the company?
Staying in the office working

What is the best part of working at the company?
The work we do for the clients and some of the co-workers.

What is the most stressful part about working at the company?
Management, the way they manage the agency and staff, and how they treat the staff.

What is the work environment and culture like at the company?
Toxic and stressful. Unrealistic expectations. Favoritism and special treatment of some entitled staff. 

What is a typical day like for you at the company?
Buried with work and given extra work, while others sit and play on their phones all day not working.

I was impressed with how quickly I felt comfortable at this agency. They're a close knit group of people, very helpful and supportive. The only thing I wished they would do differently is allow employees to work from home at least once per week as other regional centers in CA do. They're a little behind the curve in that regard.

I found the work environment supportive, my fellow employees and my supervisor were supportive.  The work load was significant and I had difficulty managing the paperwork load.  I enjoyed travelling around the county to visit clients and working with other agencies to find services for the clients.

Over the years, FNRC has evolved and changed. There are some great people who work there. You learn quickly who is approachable and helpful and who isn’t. 

i have been able to do the tasks I've been assigned to as well as continue school, a option other employees sometimes don't offer. 

Top Job Titles	Average Salary
Service coordinator 57 salaries reported	$32.85 per hour
Accounts assistant 5 salaries reported	$27.33 per hour
Office assistant 5 salaries reported	$24.68 per hour
Intake assistant 2 salaries reported	$27.33 per hour
Senior office assistant 1 salary reported	$27.33 per hour

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