sales associate

insurance agent

customer service representative

service associate

marketing associate

Farm Bureau Financial Services

What is the best part of working at the company?
Benefits are the best I've ever experienced. Flexible, hybrid work environment gives us the best of both worlds; WFH & a relationship with a team that motivates & empowers each other. There is a level of teamwork here that I've rarely seen in other companies. When needs arise, there are people from all over the company jumping in to assist, many times without being asked! I worked here 20 years ago & came back less than a year ago. I held Farm Bureau as my standard for the environment I wanted all those years!

What is the most stressful part about working at the company?
Knowing that our actions directly impact our members; their finances, families, homes, business & vehicles they use to transport children, get to work etc. Most families in this country can't afford the unexpected. We have to find ways to get the job done and make the process as efficient and convenient as we can.

What is the work environment and culture like at the company?
Farm Bureau feels very much like a family. Most of the cliché terms you hear companies say about themselves are true at Farm Bureau. There are an unbelievable amount of employees who have been with the company for more than 10, 20 years or more. That says a lot considering the past few years especially!

What is a typical day like for you at the company?
I work in claims, 8am to 5pm. A typical day involves performing tasks to process claims & communicating with claimants via phone, email & text.

Worked for the company for just under a decade. There are a lot of good people in leadership roles. The upper management tends to be a bit more good 'ole boy types who don't recognize how valuable the employees underneath them are to their overall success. This could probably be said for many organizations, but this is a main reason I left. Immediate managers tend to be very down to earth and always ready to help you succeed. If you are good with accepting the corporate culture with some old school ways of thinking at least long enough to gain some solid experience you'll be content here, until it gets old. 
I started with no experience in the insurance industry and was able to work my way up receiving annual merit increases as well as some promotions during my time there. The company does a lot to support professional development.
When I left they were doing a hybrid work arrangement 3 days in office and 2 days from home. 
Again, great place to be where you can trust most managers are there to help you succeed and have your back. I am grateful for my time there, people I connected with, and experience gained over the years. The toxic mentality of upper management/leadership unfortunately trickles down which even lower level managers acknowledge is present. 

What is the best part of working at the company?
The company is comprised of mostly congenial intelligent people who are interested in success and helping FB members.  

What is the most stressful part about working at the company?
Leads are non-existent. Commission contract is frequently changing, High premiums yield low close rates. High and ever increasing business expenses that they don’t fully discuss prior to contracting. Poor and insufficient training, you teach yourself or you don’t learn. Sweeping array of products means you’ll do many things in mediocre fashion, and if you don’t excel and selling life insurance and financial products, your other results are mostly disregarded. Make no mistake this is a life insurance company with a P/C product. 

What is the work environment and culture like at the company?
You are an independent contractor so it’s mostly you, your team, and your clients. You have schedule flexibility, it’s your business. Constant pressure to achieve contract metrics. Many months where you lose money. 

What is a typical day like for you at the company?
Can be hectic, or you could find yourself wondering what to do next.

Initially at first everything is positive with the hiring recruiters, but that's where it ends. Seem to have favorites among the supervisors and tends to use gossip from the favorites for reviews. I overheard very unfair accusations from other employees about others on the very first week. The gossiping between supervisors and favorite employee would be loud also and you could hear close by and would not happen in a private room. Not mature atmosphere and I literally wanted to look for a different job right away.  The training was disorganized and confusing. After your training period is over any other training is usually done by whoever you become friends with. Felt like I was back in dazed and confused middle school drama club. If you can get a job in an area with team players or adults here you'll be fine. I ended up getting a great job at a different company that I love! 

Working in this role has been a genuinely uplifting and growth-focused experience. From the very beginning, the environment has supported both personal and professional development. The team brings a positive energy that makes every day feel productive and collaborative. People here want you to succeed, and that creates a space where you can truly thrive. Leadership communicates clearly, sets realistic expectations, and offers guidance without micromanaging, which helps build confidence and independence.

The overall culture is energetic, encouraging, and team-driven. Even during busy or stressful periods, the atmosphere stays motivating because everyone is committed to helping each other. The job provides consistent opportunities to learn new skills, take on responsibilities, and contribute ideas. It feels good walking into a workplace where your effort is appreciated and your growth is noticed. Anyone who is looking for a role with strong support, positive energy, and room to thrive would find this job a great fit.

What is the best part of working at the company?
I am enjoy working with our clients on a personal basis helping them with all their insurance needs.

What is the most stressful part about working at the company?
The Driveology and Low Mileage Discount have become issues with our clients. They have problems with the Driveology program. As for the Low Mileage Discount, we now have to have photos to substantiate applying the discount.

What is the work environment and culture like at the company?
I do not work in the Home Office, but for an Agent in a small office.

What is a typical day like for you at the company?
A typical day consists of working through Workflow messages; reviewing upcoming renewals ; quoting; answering the phone; helping walk-in clients; making changes in P3; filing claims for property & casualty as well as life; going through our daily mail;  and taking care of whatever customer needs come about.

Do not work in Express claims. The management is terrible, major favoritism. The manager claims that Express claims is a good way to start out at Farm Bureau and that you can easily make a career advancement but that is not true. Unless you are a favorite or have a parent that works with Farm Bureau, the manger does not let you leave the department. The manager does not care about you. Does not care to make changes to the work flow so that employees don't hate it there, such a high turnover rate and management does not care. Worst job I've ever had. Do not work in Express Claims. If you are behind on work, don't even think about asking the manager about a time to catch up because that will bite you in the butt and she will think that you can't do your job. The manager will also give your favorites the better shifts. She says that everything is based on the stats but that is not true and that stats are not fair at all on how they do them. Do not work here.

What is the best part of working at the company?
Little to no training, no on-going feedback, supervisors don't know how to do many of the duties the support staff handles, so no help there, supervisors more focused on personal interests than insurance business.

What is the most stressful part about working at the company?
Little to no training, no on-going training, no one there to answer questions. It took days or weeks to get supervisors to work up quotes for new business. Clients went elsewhere for insurance because of that.

What is the work environment and culture like at the company?
Focus was usually on last night's football game or next weekend's game.

What is a typical day like for you at the company?
Clock in at 8:30. Thirty minute lunch. Off duty at 5:00. Fridays were 8:30 until 12:00. Very nice!

A typical day would consist of following up on leads and previous contacts.  Working the reports for SR22 insurance needs.  I worked from an office in Sioux Falls and felt that I was very productive.  I studied insurance options and investment opportunities to be sharp and confident while working with customers.  

The hardest part of the job was trying to balance between my husband's wishes for me to assist with his "dream" and trying to keep the quality that I held myself to for Farm Bureau.  I really liked my position, but was being stretched to much from trying to excel at both positions.

The team that I worked with was positive and competitive.
Our office manager (clerical) was fantastic.  She had a very warm, welcoming smile that always started the day out great.  Having that positive entrance made a huge impact on my ability to sell.

Agent Contract too difficult to achieve, rates in Arizona are not good, underwriting process is lengthy, too much paperwork, software used to rate customers belongs with the dinosaurs. what takes 5 minutes for other insurance agents to do takes 40 minutes with their system. There are too many roadblocks that stop you from selling. too much service work! When you start getting clients you have to service their accounts 24/7 and it doesn't allow you to sell insurance so you have to let everything go. When you spend more than half the day helping your current customers it leaves very little time to prospect. IMO this contract is made to make you fail so they can keep the customers you bring in and pay you very little so you leave and they benefit.

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