inventory analyst

inside sales representative

workforce manager

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inventory associate

Fast Growing Trees

Call Center E Commerce environment.  Was hired with an industry skill set which did help  tremendously when building customer confidence to close a sale.  However that does not matter if cannot meet the numbers like QA and conversion, aov, etc for expert & sales calls.  

Calls are distributed per the salesperson skill level.  There are expert calls in which will be  assisting customers with their plant issues which can be mentally draining due to also  answering emails and possibly live chats.  Assessing plant issues via photos and recommending care for beginner gardeners who do not read the site will be addressing calls from angry & frustrated customers.  In which agents process refunds, replacements etc.

The call distribution on sales line can vary from day to day in which get more expert calls which can and will affect your sale numbers, average order value and conversion rates.  Setting up a lead to follow up the sale but can also be taken if the lead was missing a zip code for example.  So attention to detail is a must or all the work done to sell the customer trees maybe taken by another agent after the customer calls back to place it.

The environment is remote work from home chat rooms and you are asked in surveys about how you feel about the company.  At times though it felt as if the opinions are really not welcomed.   Or someone of seniority in years or a team lead was annoyed ...might end up with expert calls for 8 hours&  too many days like this the overall monthly  numbers drop.  Also be prepared to send out many delayed order emails for those expecting a back ordered item and again this will be angry customers.

The whole call center was based on a team environment however only few really seemed to have each others back.  The company vibe was just strange however was a remote position.  talking to the sales customers was fun and talked to many all over the country.  If meet all the numbers can make decent commissions.  Keep in mind the slower months the calls change per season. More expert calls in summer and winter. 

The training program is great as well as the knowledge gained really provides and in depth insight into initial planting and care of young trees, plants shrubs in all growing zones.  However the subject of gardening is also never ending with so much to learn for many situations.



I had some amazing coworkers, but the management team knows very little about the product, making it hard for front line staff to function properly.

There weren't many training opportunities and  input about processes and products from cs employees didn't seem very welcome.

Because cs is a call center, expect call center mentality (quantity over information accuracy and development of customer relationships). Expect to have to rush through customer interactions during heavy call times to keep their numbers where they want and to not have a lot of support about plants and plant care because they don't have time for that. You won't hear much from management as they have team leads that do that. 

Good customers exist, but there are a lot of unhappy ones that, like in any industry, can be unkind. 

They are pretty flexible about time off in the off seasons, but there's not a lot of holidays and the paid time off is for vacation and sick time. 

If you don't mind selling plants that might have big problems, you can make reasonable commission to offset the low pay rates.

 The health care and employee discount is pretty good.

Your schedule might change weekly, which makes it hard to work around for another position. There's not a lot of room for advancement 

Fast Growing Trees is one of the best places I’ve worked. It’s fast-paced, for sure, but in the best way — you get to move quickly, take ownership, and actually see the impact of what you do. The team is smart, collaborative, and genuinely cares about building something great together.

What I’ve appreciated most is how much trust and autonomy people are given. If you have an idea, you’re encouraged to run with it. Leadership is supportive and transparent.

It’s also just a fun company — the brand is growing fast, the mission resonates, and the people are good humans. If you like solving interesting problems and want to be part of a team that’s building something meaningful, it’s a great place to be.

For the first time in my life I got a job position that I not only adored…but grew to enjoy the people I worked with. AND it was all remote work. Very convenient, flexible and understanding work environment. You are working with genuine people that care. My position with them was seasonal, but I do look forward to working with them in the future. Great quality plants. Great commission on top of hourly pay. Great team leads and training. Great customers (they’re pretty friendly; just want info on plants or to purchase etc.) 

10/10 recommend

Great Team Lead, great co-workers. The hourly wage is great! Working from home is great! I love getting to help people pick the right trees/plants for their needs! 

The cons are that there aren’t any departments for sales, warranty activation, trouble shooting, shipping issues, emails, and billing/refund issues. The sales team does it all! This calls for feeling stressed in what should be a low stress job. 

It would be wonderful if they did develop departments! 

What is the best part of working at the company?
Flexible with schedule- truly work/life balanced.

What is the most stressful part about working at the company?
Customer service can be tough, dealing with people who want to scream about something. 

What is the work environment and culture like at the company?
Friendly and there to help with anything 

What is a typical day like for you at the company?
Pretty easy going- peak season is very busy and voice may be gone, but it’s a fun remote position

What is the best part of working at the company?
The best part is working from home. Nothing else. 

What is the most stressful part about working at the company?
The most stressful and annoying part is dealing with management and the constant changes to the company that benefit no one. 

What is the work environment and culture like at the company?
It is unhealthy and very toxic.

Working at this company has been an absolute delight! It's a truly enjoyable and welcoming environment where camaraderie and laughter are abundant. There's a tremendous amount of room for personal and professional development, making it the perfect place to grow alongside the company. I couldn't be happier with the opportunities and support I've received here. Highly recommend

Good company. Work hard and you make more sales…so better pay. Downside is the erratic work schedule & only given 5 days in total including sick time & pto. That’s why I had to switch up jobs because of the scheduling issue. Great managers and co workers & great money. You can average $2500-$5000 monthly. 

Calls & emails, typical call center. Change procedures daily, very frustrating. Management not very kind; favoritism to certain employees. Made to work outside job responsibilities or threatened to be removed from full time status.

Top Job Titles	Average Salary
Inventory analyst 3 salaries reported	$75,000 per year
Inside sales representative 3 salaries reported	$39,500 per year
Workforce manager 2 salaries reported	$57,500 per year
Senior accountant 1 salary reported	$82,500 per year
Inventory associate 2 salaries reported	$14.50 per hour

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