lot attendant

automotive service advisor

automotive mechanic

automotive technician

body shop estimator

Faulkner Automotive

I noticed red flags during my interview, before I even started working for Faulkner. I emphasized I was looking for a strong training program and was assured they offered one. When I asked for more information, I was told to not worry, because they will train me. When I was told they would be offering me a job, I had to ask for my commission structure, which is not awful but not great either. 

Faulkner’s policy for training is to leave it up to the managers discretion. My managers did very little training themselves and sent me to other consultants hoping that they would train me. I felt as if my training was longer than it should have been and very low quality. My managers were not a resource for me to improve because they were more focused on goofing off instead of paying attention for any period of time to help me identify my weak points. I also had issues with my managers telling me incorrect information that I would tell  customer, and I wouldn’t find out until later that it was incorrect. I came to my manager and tried to explain that I gave wrong information to my customer and that they were getting upset and was told “Why does that matter?”. I should be able to trust that my managers are giving me the right information and that if they make a mistake, that they admit it instead of acting indifferent. 

Overall, many people can succeed in this environment, but many people have also failed. Upon my departure, I was told that I would be transferred to another position and to expect a call my the end of the week at the latest. I reach out two weeks later to be told that HR filled these positions. After speaking to other automotive groups, every single one has something negative to say about Faulkner. Multiple companies have said they are growing too fast and don’t have the proper manpower and policies to help them succeed. One said “Did they actually train you” as soon as I said I was from Faulkner. If you are a professional, you will likely have a better experience, but someone from another group who originally came from Faulkner said they left because they work their employees into the ground and management does not admit their mistakes. At the beginning of my career here, a family friend in the business recommended that I use this place to start but to move on to better places. After my experience here, I agree with that statement.

Working at Faulkner is a completely thankless and borderline dangerous job. Terribly expensive health insurance premiums and laughable benefits in general (paid time-off or lack there of specifically). Not only is the pay at Faulkner comparably low industry-wide (for many but not all employees) but you are routinely expected to stay much later than the stated closing hours in addition to frequently coming in on your “day off”. There are absolutely punitive consequences and even firing for not staying late over and over or for not coming in on your scheduled day off. Faulkner will keep the doors open as late as possible in order to take advantage of as many customers as possible (yes take advantage of customers). Even little things like free lunch on Saturdays (every other dealership on Earth does this) do not exist at Faulkner. Instead, sales employees work from roughly 8:30 am to 6:30 pm without being able to leave to grab a quick bite. Zero loyalty towards employees, most of the managers are little kids disguised as adults, just plain wrong and unethical treatment towards both employees but especially customers is pervasive. Can working at Faulkner pay your bills? In most cases yes, barely, and that’s all it’ll do. It’s one thing to hear or see an occasional act that you know is wrong and cringe but give your employer the benefit of the doubt by having “thick skin” as a different Indeed reviewer stated, however it’s another thing altogether to witness egregiously bad business practices on a day-to-day basis at the direction of management. The car business is antiquated in many ways and a lot of dealerships are doing the right things to eliminate these old terrible practices and eliminate the negative stigma. Unfortunately Faulkner is not. In fact, they are proud to be probably the single worst bad actor from top to bottom in the entire industry. It’s possible that at one point Faulkner wasn’t like this but my goodness they are now. I implore any potential Faulkner employees to seek employment elsewhere if at all possible

Incredibly frustrating. A job where you were required to constantly be available to customers (with no compensation for phone or data usage), come in on days off (or be berated for not being a good worker), and watch the wrong people get promoted again and again. Watched multiple examples of middle-aged men who had "done something good" at one point in their employment fall from grace, but have their bad actions swept under the rug because someone in higher management liked them as a friend. There is an HR department but they are nearly impossible to get a hold of, and managers aren't really interested in hearing about harassment or uncomfortable situations. Join as a woman, and then get belittled constantly while being told "we don't see many girls in this job, it's too much for them."
It doesn't matter how much effort, passion, or work you put into this job. Someone who is friends with someone else at the top will suddenly become your manager, changing everything about the workplace overnight, and will hate you for not being a man. Or you get a manager that never shows up for work. Or you have to take a vacation day for medical or family reasons, and that makes a manager mad at you and they don't give you as many leads anymore.
And then, after calling you "family" for your time working with them, they drop over half of the sales staff when a pandemic hits, claiming they are "restructuring". At least the unemployment was much more regular earnings than this while it lasted.

I was a lot attendant at Porsche Mechanicsburg. I washed cars all day and occasionally got to deliver some cars to customers. The pay was decent but not exactly what I would consider good. I was constantly getting praise on my work ethic and professionalism. My managers were always fairly distant and not very helpful when I had any sort of question or wanted any kind of guidance with regards to my work. When I was working it was very early in my career and I made some bad choices when it came to my attendance, I had a couple vacations planned the summer I worked and had to call off of work a few times for personal matters and sickness. I would by no means say that I had bad attendance, but one morning right before my shift I received a text from my boss that I was being terminated for job abandonment even though I had worked the whole week prior, and was given no warning that my attendance was problematic. I have mixed feelings about this company as I think it could be great because of the growth opportunities, but I had quite a sour experience with the management at the location I worked.

They are run by a 3rd party management group who oversees a lot of the process.  All their warranties are self funded so you don't get a "ford" or a "Toyota" extended warranty.  This means they can do whatever they want, sell it for whatever they want and all the work has to be done at their own dealership.
All their dealership are a revolving door, stay away!!

You can get way better pay plan elsewhere.  Here you will make 70k at most, where you would make 100k plus elsewhere for the same metrics.  Their management group "ethos" has their hands in the $$$$ pot and everyone else has their pay cut.
Mark my words....if you get sucked into this job, you will quit after a few short months.

Benefits are horrible as well.  For a company with that many employees, the premiums should be very low!!

ONLY and I mean ONLY plus to being a finance manager their was a demo and gas paid.

STAY AWAY

If you work hard show up and commit to your Job you will advance but this depends on what dealership position and coworkers and management you have. The faulkner way is 500 different ways. And don't get comfortable because they will move you if a manager requests it and your skills are needed elsewhere.    An ethical code and team environment is preached but not enforced. "Good Boys club" environment. The department I work in has effective and successful methods of daily operations and I was trained thoroughly and we are profitable. My last thing It's not right for any employer to force a loyal employee to do something they don't want to do if they are happy and successful at their current job and do it well. Good place to work unpredictable and unfair to 70 percent. 

Poor Management, they expect you to know how to do everything and figure it out on your own. I left my 5 year career at a different company to give the automotive world a try. They promised good pay, family friendly hours and then they decided to cut my pay because they needed a more experienced person for the job. It was made VERY clear that I was willing to learn and they were willing to train. They did NOT keep their word and now I am unemployed and struggling. I later learned this was a coming theme because they cannot sell sprinter vans. Stay away. Do not fall for their lies 

They use Ethos Group for aftermarket extended warranty products but they are garbage and way over priced. They were better off using the manufacturer's extended warranties. Even customers said that. The management is horribly organized and its no training and basically all hands on. They record every meeting, which I agree with, but I do not agree with the rep from Ethos coming in and being extremely rude. He was hot tempered and did not accept questions. It made this place a nightmare to work.

every single location is an amazing opportunity to earn income and be part of something larger than yourself.  You simply need to be the right person for their mold.  If not, you will immediately regret your decision.  Or, you decide to stick it out for the money and destroy your health.  I worked alongside some of the best sales consultants the company has ever produced in the Harrisburg area... and none of them currently still work with the company.  Like a firework, there eventually will be a bang that either captivates you or frightens you to tears.

This organization has so much to offer from benefits, to fair compensation, work/life balance, and an overall best place to work. Upper management is beyond respectful and encouraging. When you see them, they are always asking about how you are. They show they truly care about you as a person! The company makes you feel like family. The customers that come into each dealership always seem very satisfied with all the employees hard work. Overall beyond pleasant and makes every day at work very enjoyable! If you are looking to grow and learn, this is the place for you!

Top Job Titles	Average Salary
Lot attendant 2 salaries reported	$15.00 per hour
Automotive service advisor 2 salaries reported	$80,000 per year
Automotive mechanic 12 salaries reported	$87,500 per year
Automotive technician 8 salaries reported	$120,000 per year
Body shop estimator 5 salaries reported	$67,500 per year

Working at Faulkner Automotive: Company Overview and Reviews

Faulkner Automotive

Faulkner Automotive Ratings

Popular jobs at Faulkner Automotive

Salary Satisfaction

Job Seeker Tools

Employer Tools

Browse

Stay Connected