customer service representative

retail assistant manager

sales consultant

store manager

delivery driver

FedEx Office

Job started out as a seemingly promising way to finally leave the retail circuit while you work one on one with customers on projects creating banners, books, paper fliers, posters, basically a wide variety of creative work. Working with the public always causes stress and customer interactions however, especially concerning production on very personal/important projects sometimes mean crunch time and taking verbal abuse as communication can become difficult as company limitations for practices vary from project to project and aren't *always* consistent. The learning curve to master software and production practices is very long, about a six months before new employees will even begin to be remotely comfortable on the production side, where as the shipping side is easier and quicker to manage. 

Promotion within past the lowest level management (a shift manager type position) can take years, assistant management jobs (one step below store managers) are available, but depend on store size only. If you live in a a town or city with smaller stores you may have no assistant positions available within reach.

Salary is dependent on local minimum wage and not as high as it should be with the work load.

 Clientele atmosphere very much changes from store location store location. So working at a smaller store with a higher income client base can mean sometimes unreasonable and very rude customers. COVID's precense causing a cultural shift with increased deliveries and remote/at home projects and loss of profits company wide overall results in mandatory company overtime-especially around Christmas. The literal worst time of the year for FedEx  Offices. Transfers without consultation or consideration on whether a move would be a hardship for said employee can be done at a moments notice. 

Management is a mixed bag with most being decent, but upper/store level managers are constantly being rearranged, moved, promoted and transferred so when a rapport is built up with one manager as personal (beyond company) expectations are changed constantly, a store manager may promote to a larger store and leave within less than 3 months so the cycle begins anew despite expectations that a normal 6 months in one position must maintained. This rule is rarely followed.

Scheduling is a mixed bag and probably one of the worst aspects. Stores definitely have a "golden child" employee type environment where most stores revolve around one or two immutable schedules with near teeth pulling levels of difficulty to change or compromise on one off days. Requesting days off must be done in advance and are longer times off are not forbidden but are definitely frowned upon. 

As was said "golden child" employees with managerial preference means a skewered work load with lower level employees being given the brunt of physical or "lower level" work while chances to work on other projects or chances to gain experience in other areas can be rare. This can also vary from store to store, so while in one store you have to learn how to run and work in all areas (the retail aspects, the shipping, production, etc) other stores you may be stuck in shipping all shift. As employees are sent without consultation to cover other shifts as needed in other stores.

A decent ,not great or even really good place to work-would be good for a part time college student.

I just wanted to take a moment to let everyone know the direction that FedEx Office is taking regarding its employees. 

This may get me fired but you know what? I’m okay with that. The days I can’t work are going to start reflecting negatively on my attendance anyway.

Federal law allows employers to schedule its employees any time it wants. Regardless of the situation. 

Certain state laws protects the employee with unavailability, with said employer, with this new predictive scheduling craze.

Florida does not have any state laws regarding scheduling. Therefore federal law applies.

I have been with the company for 3.5 years. I purposely applied for this job because I enjoy this work and I am exceptionally good at what I do. I  am proud to work for FedEx. Overall, they are an amazing company to work for.

I’m posting this because I’m mad that just now, after 3.5 years, my district/regional team will no longer work with me and my colleagues, regarding our availability. Company policy says you can tell your manager when and when you’re not available. However federal law states that if a certain manager Chooses too, they have a right to refuse the accepted schedule previously agreed upon.

I don’t want to look for another job. This job fulfills me. I’m writing this in anger that my particular district doesn’t care if you are a single mother of three, have a second job or are on dialysis 3 days a week. You will be available 100% of business hours or you will be penalized. Even with a few of my colleagues, after 20+ years of working here.

Right now they are currently scheduling 30 hours a week for full time employees. That’s a deficit of 20 hours per paycheck that would pay for the DAYCARE needed for my two youngest children.

My location is open until 10pm. DAYCARE around here is only open until 6. Let alone the insurmountable cost of daycare alone, I’d still have to be off early enough to pick up my children from daycare at closing time, 6pm. 

Are they willing to work with that? Nope.

My HR person made the comment that she wished one of us employees would start a day care business on the side. Um.......by telling the other employees that I don’t know when I can watch your kids?

My colleague has dialysis 3 days a week and even went as far as to get a doctors note stating that those days, he can not work.

There response?

I need to have specific hours for those days. This man’s body is not even functioning at 100% and the day of his treatments, FedEx Office still is enforcing that he be available to report to work.

Me in particular? Tell me what days I can have off consistently and I will make it happen. I don’t Care what days it is. Fedex, you tell me. I will make it happen.

The catch is, FedEx Office, I need you to give me the 80 hour paycheck to afford this shift in accommodation for you. Not the 60 hour checks that barely covers my cost of living.

If you really think that you’re going to be able to find a bunch of part timers that are competent enough to grasp this niche of work and understand all the resources to help the customer.....good luck. Not if you have a bunch of tenured, 60 day in people. 

In my research, this predictive scheduling is supposed to help employers save money regarding over time and putting bodies at the most productive times.

It also is supposed to work with the employees to reduce their stress and make them more productive at work. 

I’m my opinion, FedEx Office has decided to only allow its benefits from a financial stand point with no regard to the employees.

At least I can warn others of this company’s business practices.

A typical work day consists of you working on various projects with customers such as book bindings, poster printing, and banner design.  You'll also have plenty of packages that you'll be accepting and holding for FedEx Ground and Express to pick up.

The downside is, the software that you are required to use is proprietary.  Meaning you will have ZERO experience with it when you first join the company, but you are expected to use it with every single print job you do.  This is a hassle during the first year, because the company does not have an official training regimen in place.  You aren't put in place to shadow any one and you aren't given the opportunity to take the program home or read up on it.  The first 6 months are spent either trying to avoid customers or trying to uncomfortably stand over the shoulder of more experienced employees.

For example, I went to school for graphic design and I feel I am quite proficient in Adobe Creative Suite, which FedEx office uses.  However, after things are put together, you still have to pull the file into their proprietary software because it keeps a record of all the files and customers.  Basically, the software lets you do, everything you could have done through Adobe...but do to the checks and balances the company lays out, you have to learn to fiddle through a very complicated new software that you'll never ever use outside of the lower level employment within the company.  Seriously, when the execs come into town, they have no idea how to navigate it either.

The package handling is pretty straight forward.  No shoe boxes, no branded boxes.  Don't accept that guy's package that is nothing more than a taped up Frosted Flakes box.  Make sure items don't slide around freely inside the box.  No alcohol or ammunition.  You're good to go.

My biggest complaint however is that the company feels it is actually okay to alter your schedule mid week without asking you.  I, myself, have a family that I go home to.  If I am scheduled 9 to 5 throughout the week.  I plan my errands and family time around that.  My daughter knows that daddy will pick her up by 5:30 outside of the gymnasium everyday this week.  So when the company decides to alter my schedule to 11 to 8, you can see how this could become a problem.  And this is a regular occurrence with FedEx Office.  I have worked in 2 different offices and aided in 3 others.  Every one of them has been guilty of schedule editing.

If you can deal with these, you'll be right at home with FedEx office.  The pay is pretty high compared to other companies with similar job descriptions.  Even a part timer can come in making between 11 and 17 dollars an hour.

Typical day going is basically helping people who know what they are actually doing but wants you to assist them because you are there. Any and everything could change in the store at any time. The goals were unrealistic they want you to sell a phone cleaning product and if you don't you will be written up for it. The management is horrible most don't know what they are doing and if you work at their store to fill in due to high turnover they will leave you and have you work a their high traffic store by yourself. I had a manager who wrote you up if you didn't clean the bathrooms but if she decided to clean the bathrooms she had an attitude. She would wait until you come into work midshift at 1pm  to tell you that there was alot of work to be done but some of the orders were submitted 3hrs before you got there. Then she would go back to a designated desk in the back of our small store (it was only 3 of us that worked there) and she would sit back there for the rest of her shift as you handle the store. Even taking breaks to go get money for the safe then would come back and take another break saying it was her lunch. She considered herself by the book because she has been at FedEx Office for 9 years but was never good at training and that seem to only depend if she wanted to help if she was in the mood to do it. My co worker was great we got along very well when there was something that needed to be done we got it done with great team work and strategy. It was always a great time and great place to work when my manager wasn't there. Even on bad days ( and trust me you will have bad days to the point you want to quit right there on the spot due to annoying customers, jobs that are very time sensitive to get done, and shipping customers all at once.) There system to balance the two (production/ shipping) was not implemented very well. Alot of people who work at other stores either was looking for another place of employment, left abruptly, or was terminated for the smallest reasons. I left because I couldn't with how my manager always made me out to be the bad guy in every situation and it was something you did wrong every single day, she even would go as far and call you on your holiday break ( which I deem is your personal time) to tell you why you didn't take out the trash or how a customer thought you sucked at your job. (I had to deal with this for a year of her personally calling me asking questions she could answer herself.) Even if I cleaned the store and done things correctly it always reflect on your review and you will be written up for anything during your 90 day review. Both my co worker and I started not to care. This job has high turn over I myself left due to how annoying my manager was and I decided not work there no longer.

I have worked for this company off and on for over six years. My hiring manager at a tier one center was amazing and the work environment was rewarding. The tier one (larger) centers can be great when everyone is on the same page and working seamlessly. The team can be cut throat with the majority of people wanting to work production and shipping area, often referred to as the hole, is treated like a time-out for those who do something wrong in production. This is a good center to be in for those who like fast-paced environment, learn complex systems and processes quickly, and wish to move up to a higher level position in six-twelve months. 

After my awesome manager left the center to become a district manager in another state (yes, it is possible to move up the corporate latter). I moved to a tier 3 (lower level center). These centers can get busy and overwhelming during peak shipping times, but for most of the time they are steady or even occasionally slow. This is a good option for college kids and part-timers, but should actually be run by seasoned employees who know the ins and outs of design, signs and graphics, as well as current operating systems as procedures. Unfortunately, the company only cares about revenue in relation to pay role which limits the centers ability to vastly grow business and move up to become a higher tier center which would overall grow the business. It's a downfall they do not wish to address. 

About six months after starting at the tier three center I left FedEx only to return less than two years later to open a new tier two center along side a great team and incredible manager. This center opened my eyes to the real politics that play within the company and ultimately the shady behavior of FedEx Office corporate. I watched this company struggle with letting go terrible managers and effortlessly sabotage and destroy some of the best managers I have ever encountered.  I learned that without necessarily leadership a team will suffer and parish. It's unfortunate the company cares more about cheap labor and high turnover than a quality, well oiled team. The particular center was well on it's way to becoming a tier once center after wining multiple high dollar accounts. After the dismissal of the manager who made that possible, the center looks like it's headed more toward a tier one as most of the team submitted their resignation and they are incapable of hiring additional team members to take their place. On multiple occasions the store had such terrible communication and planning the store simply did not open.

I started  years ago with the company when it was named Kinko's. It was an incredibly fun place to work, the training given was hands on and impeccable. The management throughout the years as Kinko's was very supportive and encouraged and helped with setting a path towards advancement. Bonuses were also incredible and were based on status such as part-time, full-time, and management. Bonuses were calculated based on your store's profits and then split amongst the staff. This really encouraged all employees to go the extra miles to bring up our profits. The environment was always friendly back then. Once FedEx purchased Kinko's and changed it to FedEx Office is when everything started going downhill. FedEx immediately slashed salaries of management, even though now we not only had to provide printing services but also shipping services, causing a mass exodus of experienced managers who were then replaced by cheap hires outside the company rather than promoting experienced team members from within. Then profit sharing was eliminated and now how much profit your store makes means 0. It's all now based on how many products of the month you sell. You want to make $5 bonus well then sell 5 packs of paper. Oh wait you only sold 4? Nope sorry $0 for you. I went from making around $1000 a month in bonuses to $20 on a good month. The management now is worse than ever. Laziness is encouraged and hard work is punished, literally. Employees who lean on counters and call out sick only to later openly talk about what they really did when they were supposedly ill continue on with no punishment, while those who work incredibly hard get fired for working off the clock to HELP THE STORES THEMSELVES! Any minor infraction of corporate policy by a hard working employee is used to fire them, most likely because most of those are tenured workers making more. Most  managers now are brown nosing yes men and women that don't speak up for their bosses to defend their employees. HR is a joke to and WILL NOT represent or help you in any way if you feel you are being treated unfairly by the company. They immediately jump to the companies defense and encourage you to just keep quiet. I used to proudly say I worked for this company but now I avoid talking about it at all in social situations. I would not recommend anyone getting a job here unless you are extremely lazy, will keep your mouth shut about any issues you may have, and are willing to brown nose.

I have worked in quite a few places, but, this job has poor training. Everything is lead by metrics, and not just because it is a shipping company with fast services. No matter what you do, it will never be enough, because management will hammer you with more metrics, more failures, more timed goals. Whether it be timed goals for placed orders, variances, customer reviewed surveys, to your overall profitability to the company by up-selling. The reviews are now quarterly, rather than yearly. 

No one ever receives a 5, so, the scoring is typically 1 out of 4. I worked well at my job, but, had extreme difficulty because my training was awful, and our store was inside of a Walmart, which wasn’t typically busy. You’re literally graded by a decimal system such as 2.17, or 2.52 grading system and so on.

When the manager literally created an extremely hard work environment, for simple mistakes, management only listened to their side. Everything was to make the manager look better, and not the team. This included trying to use hours as leverage. Very spiteful, only cares about itself, and is quick to critique an individual. The “open” door policy only seems to apply to what better suits management, and not you.

The hours are completely unstable. Granted, I was part time, but, many times I worked only 12 hours a week, when promised up to 25 hours a week. Hours were always cut first if you’re part time. Mileage is compensated, and you can work at other stores for more hours, but, it is never an absolute guarantee. Part timers only get benefits such as health care, after working there for a year. Full timers get access immediately. 

For this particular location, since there is such few staff; you have the responsibilities of a manager, w/o the pay. Other FedEx Locations are as stressful for different reasons. The Walmart locations (Such as this one.) don’t have the facilities to create such large banners, or items such as  architecture prints, which is frustrating on a typical day, when customers place orders online and need it immediately. I liked most of my customers. But, I disliked not being able to have at least one weekend completely off, while the manager always got their weekends off, or, my schedule was inconsistent even with my days off. It pays alright, but, this job is rough. I left because of my hours, work environment, and because of a hungry manager. Training was very far away.

A typical work day at FedEx Office would be simultaneously taking complicated customer orders by either online, over the phone or in person, producing  already taken customer orders by the deadline and processing and packaging customer packages as they come into the center. All the while making sure that all incoming and outgoing packages  are processed on a 15 minute deadline when the Fedex drivers show up to either drop off or pick up outgoing customer packages. 

I've leaned how to multi-task, use time management to meet important deadlines, have great attention to detail at everything I do, supervise myself and others.

Management varies from center to center and from one manager to another. I've been lucky enough to have the pleasure of knowing a couple managers that have been very helpful in my growth in the company. 

My fellow co-workers also vary from one individual to another. Some are very hard-working and have a great work ethic and others seem to have just given up on the job and do just enough to keep from getting fired.

The hardest part of the job is working in such a high stress environment, working over time more often then not. You may think that this job isn't stressful but it can be much of the time. You have multiple deadlines to meet simultaneously while trying to provide good customer service and are required to up-sell/cross-sell on a continuous basis. Like in most retail environments you will come across many angry customers but when it comes to the shipping aspect of FedEx Office we have very little resources or no way to help the customer, although the customer doesn't see it that way because they see FedEx Office and FedEx Shipping as one entity even though it is not. The company is separated into 3 different parts. Services (FedEx Office) FedEx Express and FedEx Ground which is actually contracted out. There is very little if not any communication between the three parts, which makes the job much more difficult. I would often work long hours alone with no breaks or lunches. Most of the time you get no recognition for going above and beyond at your job and if you do there is always another employee that takes credit for your hard work.

The most enjoyable part of the job is being able to produce such a variety of products. There is always something new to learn or do no matter how long you've been at the company. Building a relationship  and helping customers was nice as well, especially those who show there gratitude for a job well done.

I started working at FedEx Office in 2018 in customer service.  I worked in the Annapolis location and the one thing I can say about the training is it's abysmal.  You watch training videos and someone shows you how to operate the shipping terminal and basically you are thrown to the wolves.  FedEx Office does printing and shipping and in the almost 3 years of being employed there I learned absolutely no printing because my co-workers hated working on the shipping side.  In my 3 years there all of the people who were hired after me quit do to the working conditions.  You're expected to work in shipping while the people who work on the production/print side watch videos and play video games on the computer most of the day outside of completing print orders.  You're expected to hassle customers for We Listen Surveys which 90% of them won't fill out because you get the same customers most of the time.  My saving grace from Annapolis was getting sent to College Park during the Pandemic where the manager there started showing me what little production comes into the store, since it's a smaller location.  I was splitting my time driving between College Park and Annapolis and working hours which specifically cost me my part time job, missing my kids games and practices.  My hours got changed because people quit, during our so called meetings to see what our Manager could do to help us, I explained I pay child support and need my part time job and changing my hours messes that up to which he responded good luck.  The manager then changes my off days because another employee can no longer work Saturdays and said he would let me get off no later than 5 if I work Saturdays.  That lasted all of a week before he started making me close and get off at 7:30pm.  After 2 years of disrespect I finally had a breakdown and quit.  I was informed by the assistant manager that the store manager was gonna attempt to have me banned from the store for quitting do to his terrible management skills.  I emailed the store managers supervisor several times about my unhappiness to which nothing came of that.  I also emailed her I had a breakdown and quit to which I got no response.  The only thing good about working here is the benefits and if by the chance you happen to work in a store with great management you can apply for a promotion in a different store if you have the training.

It started off bad and ended even worse for me! When I first started here they had 2 people quit so we were understaffed! It was so bad I worked alone on a Saturday for my ENTIRE shift, no manager and no help! Then things started to get better because customers would complain about me being alone and they couldn't understand why my manager wouldn't come into to pick up the slack. Well this went on for a little bit then he finally started hiring more help, but that didn't last long because that manager quit and moved out of the country. 
We got a new manager which he was ok, but a little too uptight. A few years went by and he quit because his job was in jeopardy for us not meeting our sales numbers. So he left as well and we didn't have  a manager for a few months....but they did give us an assistant manager from another location. He was pretty cool. And then we finally got another new manager who had OCD! Lol but I'm not complaining except the fact she never listened or took advice from any of us unless she personally came up with the idea herself! No matter if your idea or suggest was a great or not, she always had an excuse or shot down your idea completely!!! She thought we were "complaining too much." This manager eventually moved to another location and once again, we are stuck with NO MANAGER this time for 3-4 months!!! And several people quit also, so now we are short staffed and forced to take charge on our own with the little help from the district manager! This job literally made me depressed and not wanting to come in at all! And yes I voiced my opinion to HR and the district managers but nothing really changed.

Now I know over the years FedEx wanted to phase out all the kinkos part, but it was a hassle and some of the things they came up with were a waste of money & time! Oh and don't expect a healthy raise that u receive every year because it's no more than $.40 at least!!!! There are a few perks like benefits, discounts, some bonuses (only if your store hits there sales numbers) or up sell on products that go on sale for that particular month (which also drove me crazy) but nothing major.

Now maybe it depends on the state and location you are at, but I would not recommend this job for anyone! Run fast!!!!

Top Job Titles	Average Salary
Customer service representative 86 salaries reported	$19.55 per hour
Retail assistant manager 24 salaries reported	$22.99 per hour
Sales consultant 12 salaries reported	$27.75 per hour
Store manager 1 salary reported	$82,174 per year
Delivery driver 2 salaries reported	$24.24 per hour

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