warehouse worker

forklift operator

computer technician

senior warehouse worker

shipping and receiving clerk

FedEx Supply Chain

A Typical Day at Work

A typical day at FedEx Supply Chain often involved managing multiple operational priorities with limited direction and support from management. Daily responsibilities included overseeing inbound receiving, inventory control, outbound fulfillment, customer communications, and labor planning while ensuring productivity and service goals were met. However, shifting priorities, last-minute requests, and inconsistent communication from leadership frequently required frontline leaders to adjust plans throughout the day.

Success often depended on the ability of supervisors and team leaders to identify problems, develop solutions, and keep operations running smoothly without receiving clear guidance. Many challenges were resolved through collaboration among frontline employees and leaders rather than through structured support from management. As a result, a typical day required strong problem-solving skills, adaptability, and the ability to make operational decisions independently while balancing customer expectations, staffing limitations, and performance goals.

What I Learned

One of the biggest lessons I learned during my time at FedEx Supply Chain was the importance of self-development and taking initiative in my own professional growth. Due to limited formal training and inconsistent management support, I often had to teach myself new processes, systems, and operational functions. Rather than relying on structured development programs, I learned through hands-on experience, research, problem-solving, and collaboration with experienced coworkers.

As operational responsibilities increased, I independently developed expertise in inbound receiving, inventory control, outbound shipping, customer service, international logistics, and workforce management. I also learned how to analyze operational challenges, create solutions, and adapt quickly to changing business needs without always having clear guidance from leadership.

While the lack of proper training created challenges, it ultimately strengthened my ability to learn independently, think critically, and take ownership of my success. The experience taught me resilience, adaptability, and the value of being proactive when organizational support is limited.

Management

While there were opportunities to gain experience and take on additional responsibilities, management support was often inconsistent. Expectations were frequently high, but communication regarding priorities, staffing challenges, and operational changes was not always clear. Leaders were often expected to resolve issues with limited resources and minimal guidance. Decisions made by upper management sometimes lacked input from frontline supervisors and employees who were directly involved in daily operations, which occasionally created inefficiencies and frustration. Recognition for strong performance and contributions was also limited compared to the expectations placed on leadership teams.

The Hardest Part of the Job

The most challenging aspect of the job was dealing with inconsistent management decisions and a lack of operational support from upper leadership. Frontline leaders were often expected to meet aggressive productivity, quality, and customer service goals despite staffing shortages, shifting priorities, and limited resources. Communication from management was frequently reactive rather than proactive, resulting in last-minute changes that disrupted workflows and created unnecessary stress for employees. Many operational decisions were made without sufficient input from those directly managing daily operations, leading to unrealistic expectations and avoidable inefficiencies. While teams consistently found ways to deliver results, doing so often required frontline leaders to compensate for gaps in planning, communication, and support from management.

The Most Enjoyable Part of the Job

The most rewarding aspect of my time at FedEx Supply Chain was working alongside frontline employees and fellow operational leaders who were committed to getting the job done despite the challenges they faced. The strongest relationships and most effective teamwork were often built at the floor level, where employees collaborated, shared knowledge, and supported one another to meet customer expectations and operational goals.

Many of the operation's successes were driven by the dedication, experience, and problem-solving abilities of frontline workers rather than direction from upper management. It was especially satisfying to coach employees, help them develop new skills, recognize their accomplishments, and watch them grow within the organization. The sense of teamwork, camaraderie, and mutual respect among the workforce made even the most difficult days manageable.

While management often felt disconnected from the realities of daily operations, the people working directly on the floor consistently demonstrated professionalism, resilience, and a willingness to help each other succeed. Those relationships and the opportunity to support frontline employees were by far the most enjoyable and fulfilling parts of the job.

Overall Rating: 2.4/5

FedEx Supply Chain provided valuable experience and opportunities to develop leadership, operational, and problem-solving skills. The role offered exposure to multiple areas of supply chain management, including inbound receiving, inventory control, outbound fulfillment, customer service, and cross-dock operations. The experience also helped strengthen my ability to work independently, adapt to changing business needs, and lead teams in a fast-paced environment.

However, the organization was significantly impacted by inconsistent management practices, limited training and development programs, poor communication from upper leadership, and a lack of support for frontline leaders and employees. Many operational successes were achieved despite these challenges rather than because of organizational support. Frontline workers and supervisors were often expected to compensate for deficiencies in planning, staffing, and leadership while continuing to meet demanding performance expectations.

The most positive aspect of the company was the dedication and teamwork demonstrated by frontline employees, who consistently worked together to overcome obstacles and deliver results. While the experience was beneficial for professional growth, substantial improvements in leadership accountability, employee development, communication, and management effectiveness would be needed to create a more positive and sustainable work environment.

At this time I have only been with the company for 3 weeks. I also just turned in my resignation. I will be leaving for another job that I believe will be more suitable for me in a week. So keep in mind that this review was written by someone who has only been employed by FedEx Supply Chain for 3 weeks and it is possible that I haven't given this enough time.

I can't say that I've enjoyed working at FedEx Supply Chain, but some of that is due to the early start time and the fact that I am now tired all the time. My 10 hour shift starts at 6 a.m. I knew the start time when I hired, but thought I could work with it.  I found out I was wrong. Getting up at 4 a.m. has proven to be very difficult as I struggle to go to sleep early at night. I think the schedule would be great for those who are naturally early risers. I am definitely not a part of that group.  But again, I knew the schedule when I accepted the job offer. So that is on me.  I think if I truly liked the job I might have been inclined to try to stay with it a little longer, but there are just too many little things that add up to a big thing for me. Plus there is the fact that I am struggling to stay awake when I drive home from work. It's close to a 40 minute drive.

I have observed (and experienced) some communication and training issues.  I started out with one day of training and although the job I started on is not difficult there are quite a few different scenarios you can  encounter and it is important to be able to discern and figure out the difference. It is true that I could ask the gal closest to me, but she had a bad habit of coming over and just "fixing" it for me rather than explaining or showing.  So I was still mostly in the dark and had to just hope I didn't encounter the same situation again. I ended up deciding that perhaps the reason she didn't explain well was because she didn't know how to. She often seemed to stumble her way through. 

I also experienced some communication issues (with leads) that make me feel like I'm left dangling and don't know what to expect from one day to the next. I am someone who prefers consistency and at least some advance warning so I can be mentally as well as physically prepared for whatever my day may hold. 

I started out my first two weeks entering Target returns data on a computer and then suddenly after a little over 2 weeks I was switched to a different position (one a lot more physically demanding) with no explanation or advance warning whatsoever. I was left wondering was I not doing my job very well? Were they unhappy with my work?  Was I working too slow? Was I making too many mistakes, etc. Was this a permanent change, etc. I was not told.  My mind tends to fill in the blanks with the worse possible explanation when none is provided. Of course it may have merely been that they were short handed and it was temporary. But I was given very little in the way of an explanation.  So I imagined the worse. Not to mention the job I've done the last two days is dreadful. It involves walking and lifting/moving returns (some heavy like microwaves, carpet cleaners, big heavy duty Kitchenaid mixers and more) the entire 10 hour shift I mean I could do it on occasion, but without any communication I didn't have a clue as to whether it was going to be permanent. On the positive side I probably walked at least 6 or 7 miles a shift. So I got my weight lifting and walking in without going to the gym. My feet and back were killing me by the end of the shift.

Important to note that I came dressed for what I normally did and was not prepared to be doing this job so my clothing was not appropriate for the more physical sweat inducing job. With the job they moved me to  I sweated like crazy because I was dressed for entering returns on a computer, not for walking and lifting all day long. 

Also my training amounted to all of 2 minutes or less for the new position. After about 10 minutes in one area they moved me again.  I kind of had to guess and ask different people questions, but it was not defined to me what my exact responsibilities were. I sensed that some in the new area got a bit annoyed with me. I assumed I was not doing things quite the way they were supposed to be done. However, I received virtually no training or instruction whatsoever.

Then onto one more straw on the camels back.  When break time came  there weren't even enough seats in the breakroom for all of us to sit down. So after walking and lifting continuously you go as group to the break room and if you're fast enough you get to sit down. I was not fast enough and so I stood by the hand sanitizing station and put my drink on the stand. I guess if I wanted to I could sit on the floor (it was dirty) There were about 4 or 5 of us that didn't have any place to sit down.  My feet were killing me after walking and sorting continuously and it would have been nice to sit down and give them a rest for a few minutes.

Also, you have to go through security multiple times per day.  (when you are entering and leaving the building, going to the bathroom, going on break/lunch, etc.)  Which involved (if you're wearing one) removing your belt, your keys, wallet, etc. and putting them down a slide and then walking through a scanner.  If you have pockets they want you to pull them out so they can see if you stole anything. If you are wearing a hoodie you have to invert your hood. If you don't wear skinny jeans and there is any give or looseness at the hem you have to pull your pant leg up. You have to hold your gloves by the fingertips shaking them to show nothing in them. Depending on which security guard you get it can either be slightly annoying or downright degrading. You kind of end up feeling like you are in a prison line up. Of course since they have had problems with theft it is something they felt necessary and I do understand why they do it. But that doesn't change the fact that  it feels insulting to have to go through that 7 or 8 times a day.

They do give you a paid 25 minute lunch break and that is nice. But, some of your 25 minutes is eaten up wtih how long it takes to get through security (coming and going) and waiting in line to punch out/in. Even though it is a paid 25 minutes they require you to punch the time clock.

In closing I just want to say that if I was better at rising and shining I might have been more inclined to stick it out. But all the little annoying things as well as the uncertainty of where I would be working compelled me to make the decision to move onto to something else. I wasn't actively seeking another position, but I did hear from a different company that I had applied to and it is just about the same pay and only 4 miles away.  

At day one, my training was minimal. The person that trained me only trained me for a week and then went on vacation. The conditions are impossible to work in as far as having what you need, ( i.e. supplies, ppe, and equipment).  Getting an answer to questions was extremely difficult. They changed the attendance policy for their benefit, not the employees, so they would have more temps than team members so they would not have to pay more per employee on top off paying for insurance. Some of the lift operators would drive exceedingly and not stop or beep their horn. The main important reason for not working there is direction, or the lack there of as well as favoritism, which came with being an employee at Genco before it was taken over by Fed Ex, which means that you were grandfathered in as a Genco employee. So being grandfathered in as a Genco employee means that whatever hours, whether full or part time you kept your status and hours after the takeover by Fed Ex, even though there is no part time employees that were hired after the takeover. There is no room for product when their peak season arrives. Every pallet is mixed with other pallets on the floor. It is always dirty and the pallets are all used pallets making it dangerous to handle. They played music constantly 24 hours a day, 7 days a week, which is very distracting and should not be in the work place at all in the first place. The very building itself is old, deteriorating, and only has one heater in the building and hardly any air flow as there is little air flow in the summer and the winters are cold, especially close to the dock area. I have been working in the work force for a better part of thirty years and have never encountered such disorganization, unprofessional, and to put it plainly, a free for all. If you are willing to work like a mule, can handle all the aforementioned, you will get hired. Even then, there is harassment, which I experienced personally, favoritism, as I mentioned, and lack of respect for your fellow man. The company should be shut down and relocated to another building and start over.

The typical day consisted of about 4-6 meetings mainly with our customer and constant training's and changes. We had an open environment which made life a little harder due to no privacy. We also had no private office for the managers to have conversations or meetings. We had to go to our car at times to have important calls. This was more of our customers design than FedEx. The culture could have been a little better. The pay hadn't changed since 2006 and the hours were increasing. The customer was not accepting of wage increases even though we had a revolving door of teammates who we would train and they would find employment elsewhere. We trained over 100 teammates in 2 months and lost 75% of them. The teammates were working 12 hours days 6 days per week and management was working 14 hours days 6 - 7 days per week. We treated each other with respect and worked very well together. The hardest part of the job was keeping up with the customers lack of ability to keep their business commitments and help us stabilize their environment. They would always drop planned work weeks ahead of their own schedule. They also ran the warehouse between 90% - 100% capacity without outside storage. It caused a lot of breakdowns within the operation. The main issue with FedEx was the recruiting wheels moved extremely slow. To hire teammates permanent it literally took 4 - 6 weeks. In an environment like this we needed to capture talent quickly and most of the time they would become disgruntle and move on. The electronic approval process was about 5 - 6 signatures that didn't include the interview, background or drug screen. The most enjoyable part of the job were the people I worked with. We got along great and kept each others spirits up while working long grueling days and nights. We were like family which definitely helped out a lot.

      As hourly employee, I still said it was the best job I had now with that being said is it perfect... no.  Overall as long as you work hard and don't worry about others you should be fine, if you struggle to get your incentive numbers ask your supervisor for help if you feel they don't want to help or you feel the advice isn't helping ask another one or go up the chain to a manager.  I know I can only speak for myself but I really want people to Succeed at their jobs.  Biggest thing I always here teamamtes complain about is their numbers for their incentive bonus and how "we" as managment go in and change or do something to make them bomb their numbers.... now do we have the power to do that... yes we do but I would ask why would we because 
-A. doing that to your team as a supervisor makes your overall team numbers go down which is what we are graded on.
-B. just as stated in A the whole facility is graded on that.
     So with those two being said if we were going to cheat someone on their numbers we are going to cheat them up it makes more sense for us to do it that way because we would get a bonus easier.

So after this rant hahaha Key things what will make you successful here along with getting your incentive numbers.  Be very Punctual both with coming and going to your break/lunch and to and from work.  Also that does affect your incentive pay.  Have a positive attitude.  Be resectful ( even when it comes to politics even though I wouldn't talk about it at work myself)  Also, this is the big one if you feel someone is scamming the system like others have said and nothing is being done... tell someone be that rat if you dont want to rat then how do you know managment knows about it.  Some people know how to scam systems and it can be very hard to track even for a computer person like myself so if you don't want to rat fine but dont get all upset because " managment doesn't get them"

I was hired on here in March of this year. I was elated because I love Fedex. I had temped at Fedex Express last year and I was finally going to be working for a company I love and respect. 

    It wasn't long before I realized the purple promise did not exist here. Supervisors encouraged telling on coworkers for something as trivial as a work related joke. Some supervisors and managers alternated so frequently they didn't seem to know how to supervise or manage. And by the time I resigned earlier this month, I hardly recognized a single face in the warehouse, my OM quit and all of my coworkers I started with had quit. It was a warehouse full of unrecognizable temps, including temp supervisors.

     There was this big build up they called "Ontario 2.0." They were planning to upgrade their system we all worked on. It was the biggest mistake I've ever seen an employer make in my life. Work immediately went to mandatory 6 days and 12 hours. The system would frequently shut down and representatives for Reckitt Benckiser would stroll around scolding Fedex employees as if the fiasco of the system change was their fault.

    This wasn't a fedex job and thinking you're going to work for Fedex really is a false premise. You're going to be working for Reckitt Benckiser, you're going to work a lot, there's going to be gossip, general unfriendliness and an environment filled with hostility. But once in a while the supervisor (whoever that may be at the time) will announce a pizza party as if expecting that to ease the wounds that working there causes. 

  Whatever happened to this place and what it has become should serve as a dire warning to any supply chain or logistics company and that warning is: "DO NOT LET THIS HAPPEN TO YOU."

FedEx as a company has a great culture, its such a shame that at the corporate level they don't seem to follow the culture they way the TMs are expected to. The communication within the corporate structure is broken and the red tape makes it difficult to get anything done (from disciplinary actions, to hiring, promoting and fairly compensating teammates for their efforts). While companies like FedEx preach "People First" they simply only care about the money, people to them are expendable and FedEx really does not seem to mind giving someone more work for the same amount of pay. Personally I do not feel that FedEx fairly compensates those who go above and beyond for them, in most cases these actions do not go unnoticed by those around them. However, due to the "red tape" it is difficult to get compensation for the extra effort put in, this results in various issues, the most detrimental being a loss of teammate morale and eventually the loss of those teammates who give 110%.

While FedEx is very good at promoting from within the opportunities to do so are very few and far between unless you are willing to relocate.

Most of what I have learned in order to advance my career has come from FedEx but I found that I was lucky, most do not get the extra attention from their superiors as I did. I was fortunate enough to work at a smaller facility where my potential could stand out more. Being a Lead my entire time spent at FedEx supply chain I have been directly mentored by my General Manager, while at other facilities (much larger) the General Manager hardly makes it out to the floor.

This is a horrible place to work. The use a   labor management system that is absolutely ridiculous. Especially considering that you will find yourself waiting for other people in an aisle when you are on a timer to complete a move. Thier expectations are absolutely ridiculous. Certain people can get away with a lot while other employees are heavily scrutinized. You are told you will have certain amount of days off then you find yourself buried in overtime. Overtime is not distributed evenly and fairly among the different shifts. The added an alternate shift to work 3 days, 12 hour shifts and were told that under no circumstances would they have to work overtime unless they wanted to. Then they were told that would have to work overtime. Which means they were outright lied to. The employees that cause the most trouble and send out damaged product face limited consequences. While those who happen to be subject to the drama caused by the trouble makers are the ones who truly suffer. The trouble makers get away with murder and the good employees who keep their heads in thier work get treated like garbage.  You can be a good, hardworking employee and get straight up harassed by management. Meaning they will try to come up anything to accuse you of wrong doing. It creates a very toxic work environment with a ridiculous amount of stress. They can't keep employees and have a downright scary turnover rate. They pay good but the toxic work environment is not worth it. I would advise you to avoid this place. 

I started my career here best thing that happen to me. Got promote and started the new building. Customer services was great the manager was awesome but then got promoted to OPS. That when i made a mistake. The GM manipulate a lot of things and was to friendly. He knew how to get around a lot of things and he would say it to. He knew who he wanted to hire and the person moving up knew they had the job even before the interviews. Which was wrong. He party with hourly associates and if you weren't in his circle and didn't do what he said, he would find a way to get you out his building as he would say. I loved working for FedEx until i worked for this GM. He taught me how not to treat my team and be a better person then he was. In the end he found a way to manipulate me out of a job because I wasn't a follower or laugh at his jokes and party with him like the rest. He would talk about people in meeting and put people personal business out. If it wasn't for him and what he and the Ops manger did to get me out I would have transfer. They knew I called the hotline and found a way to get me out. I went peacefully and since then i been doing great but wish I worked for this great company still, the travel the learning and the teammates were all great, just not that GM or OM. I just don't wish this on no one else and this experience taught me a lot and made me a better manager. If you want to work for FedEx great, just don't go to the one at worked at. Bad culture.

I started out at FedEx as a temporary warehouse employee. After my first peak season, I received a promotion to Inventory Control, wherein I was hired as the departmental lead. I worked in that position for about a year, and was abruptly moved to a different department upon returning from a 3 week assignment at a different facility. Almost the entire time I worked there I did not have a direct supervisor, so I was pretty autonomous with how I ran my shifts.

I was tasked with many of the Supervisor duties, yet was never promoted beyond an hourly position. This is not a good place for women to build a career. There are some females in leadership, but they really do not seem to want to groom women for any kind of advancement. 

This is a great place to work if you are a veteran. They really emphasize military experience above all, and it will work out even better for the applicant if they are a male. (I was passed up for promotion by a Westpoint Graduate who could not commission, and they only had 3 months of work experience).

In the end, it was just a job, like any other. I am now off to do better things and I learned a lot about how important being prepared for shifts in labor and career plans is to success and perseverance.

Top Job Titles	Average Salary
Warehouse worker 12 salaries reported	$17.55 per hour
Forklift operator 9 salaries reported	$20.08 per hour
Computer technician 4 salaries reported	$17.63 per hour
Senior warehouse worker 18 salaries reported	$16.79 per hour
Shipping and receiving clerk 5 salaries reported	$19.85 per hour

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