alarm technician

installer

low voltage technician

dispatcher

technology consultant

Federal Protection

Everybody who works there is the kind of person you'd be happy to know.  It's primarily an ATM servicing company, but I worked in remote support and monitoring.  I felt like everyone in my group was part of a team, as opposed to minions supporting a boss who acted like a higher class person or something like that.  A typical day in my group was spent monitoring ATMs and security systems for signs of trouble, resolving them remotely if possible, reaching out to the customer as necessary, and assigning a technician if remote resolution wasn't possible and a customer needed further assistance.  I worked with some very brilliant people and learned to write some powershell scripts from them.  I learned about security cameras when ATM support and camera support were merged.  I learned about the technical facet of ATM support and had an ATM technician class wherein I learned about the more mechanical aspects of ATMs (my previous background had been more software related).  Management, like everything else at Federal, consists of good people who don't act like they're better than others.  I often saw the head of the company around the office and break room and he normally would speak to me before I tried to speak to him.  He is friendly and humble, and is generous with fringe benefits.  Other executive managers at Federal follow his example.  The resulting culture is one where you can be comfortable interacting with anyone in management, from the very top on down.  The hardest part of the job for me was the commute (over an hour away), and the pay was less than I could afford to accept so I had to move on.  The most enjoyable part of the job was feeling empowered and respected by everyone there.  I wish I still worked there.

The company as a whole is very micromanging over technicians. Good communication is lacking all over the place. They promote supervisors who have no experience as a supervisor. They also do not give raises as they should I went 3 years or so of busting it out for them working sometimes 15to 20 hours over timea week with out anything in return. Overtime is expected but if you get to much you get scrutinized on every time sheet entry. Supervisors at least in my area would take being late one day personally and would try to send you home with out pay even though they had plenty of work. Overall federal when I first started was great but over the last 3 years I was employed there it went far down hill. Management of the areas I worked in was subpar and incredibly unprofessional. If you decide to work for federal I'd highly recommend not working in the Arkansas Oklahoma or Tennessee teams as there is no growth, or raises and they nit pick you to death over the tiniest things come raise time even though you have pulled jobs off for them sacrificing your time away from your personal life. If you do decide to work for them in these areas watch your back because you'll more than likely become targeted for the slightest discrepancy. 

Worked there for less than a year, I was hired to be a service tech. Yet constantly found myself roped into more installs than anything. Some coworkers were fun and fantastic to work with and learn from. Others were toxic know it all's who "had no time" to train. Direction from leadership was sparse and unclear. I was even injured on the job in plain sight yet they denied my workers comp claim due to me having the flu at the same time of the injury and ignored my 3 prior hospital and doctors visits which ultimately sent me to rehab. Their insurance company was crooked and shady. Got fired due to " job abandonment" WHILE I was in aggressive active rehab. Other than all of that, my pay was definitely minimized but sufficient at the time. Also great benefits, road time, great to meet new customers and build relations, as well as a few great technicians who I would consider friends. Overall plenty of room to move up and learn, if you can get through the nonsense, scrutiny, and disorganization from upper management. 

What is the best part of working at the company?
Company vehicle , company phone etc 

What is the most stressful part about working at the company?
Extremely hectic schedules with little to no heads up before prolonged travel. Also the pay is well below par for the average for the alarm industry. In fact when I was there I was basically lied to in the interview , I wanted 25$ an hour , the manager who was interviewing me said that was fine but for the first 90 days probation period it would be 13$ dollars an hour . I said ok as I was desperate at the time . 6 months later and after asking many times when I was going to be switched to the rate that was agreed upon they kept stonewalling me . I guess that is somewhat my fault though as if the offer letter doesn't state it in writing beware. 

What is the work environment and culture like at the company?
Pretty good environment and everyone gets along pretty well, no complaints

I have been with Federal for 20+ years. Started out as a Security Installer, and worked my way up to a Service Tech, then a Remote Service Tech. They take the time to train you the correct way, and will not let you go out to do a job without making sure you do the job correctly. Federal has so much knowledge in the company, from all the tech's that they have, just finding the right one, is kind of a challenge sometimes, but it is possible to find them, and usually he is eager to help you out with whatever you have going on. The company has been in business since 1969, and still going strong to this day, so they must be doing something right.  

Most people don’t last a year here. Many leave Federal and THRIVE elsewhere. Federal DOES NNNOTTT WANT Hard Working Employees. They Want Slaves. 50+ Hours a week, Gone 80-90% of the time, for $15 an hour. And THAT’S if you’re experienced. The company is now over 50 years old, has well over 200 employees, but less than 10 have ever made it to retirement. One of those retirees left making $19 an hour😳 after 20+ years.They take advantage of people who were raised in the Bible Belt to work hard, and the pay them severely less than what they’re worth. I wouldn’t send anyone I know to Federal for hope of anything resembling a mutually beneficial working relationship. . Very Sad that they still do this to good people every day.

The staff at Federal Protection, Inc. was the worst I've ever worked with - with the exception of the field techs and salesmen.  Techs and salesmen were friendly, professional and communication was excellent.  The rest of the staff, accounting, hr and ownership was disappointing, to say the least.  No one is held accountable for their actions, as long as they are in the right cliques.  New hires are blamed for every mistake, even if the mistake happened before their hire date.  And God forbid you'd have to see a doctor for any reason.
 The list goes on and on.  
Probably because it's run by a politicians relative. Politicians are useless.

Supervisor has too many things happening to actually answer question in a teaching way, and instead just does what needs to be done without explanation.
Too many people trying to supervise. You need 3-4 peoples' permission to do anything but by the time you fill everyone in on what you are trying to get done, everyone has moved onto their next project and no there is no resolution. This then causes you to run back to them every couple weeks to ATTEMPT to get an answer.

Ability to work from home is amazing!
Never denied time off, even if asking a couple days before.
Very understanding and family oriented.

Worked here for a short time. Training was a little hectic at times with minimal instruction. Your trainer is working along side you while training. No clear expectations given until after the fact. However it is a team-based environment and co-workers are very helpful and supportive. I left due to my inability to proceed at the required pace that was apparently expected of me. I think it would be a young persons dream job as it can be fun and rewarding.

Been promised many raises and advancements for my position and never received anything. Over worked and highly underpaid. At annual reviews, newer employees get raises and larger raises than employees who have been there longer. Some employees get no raises at all due to being told the money isn't in the budget. Asked to work beyond our scope of work often and covering the slack of other departments and staff. Asked to use skills from other companies without compensation. 

Top Job Titles	Average Salary
Alarm technician 1512 salaries reported	$59,444 per year
Installer 660 salaries reported	$56,037 per year
Low voltage technician 238 salaries reported	$56,034 per year
Dispatcher 111 salaries reported	$38,392 per year
Technology consultant 333 salaries reported	$97,357 per year

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