customer service representative

operations associate

delivery driver

warehouse associate

warehouse supervisor

Fetch Package

You come in at 3-6 if you’re new usually or 6-9 and typically you will run into preferred drivers that have been around a long time and complain about their routes almost everyday. There is a lot of brown nosing from management and the 1099 staff. The reason the coworkers complain so much is because they tend to not want to deliver at properties that can take an hour to deliver about 12 packages to possibly 6 doors or 12 doors. The people that assign your packages usually give about 30-49 packages per route and there is a surge from time to time. However, if your numbers are not good on a daily basis Or weekly and monthly you will be cut off the schedule. I learned that the people in charge of the actual warehouse hound down their second in command, now from there the second in command hounds down the third in command which is the package assigner or batcher in this case. If the batcher, which is your boss technically, folds to these other sedentary lifestyles that complain… chances are you will pick up their slack and be assigned nightmare properties. Many times the key fobs may not work, elevators may be broken or you have to use a certain path in the complex in order to gain access to many of these fiendish practices. The management will be absolutely easy to distinguish between your coworkers and who complains and belittle everyone at the warehouse. Don’t let it bring you down, but don’t be a yes person to everything and ensure you learn who is there to leave you their slack. Most times you will need to make sure you walk in there recording conversations and have someone translate everything for you to know who’s playing you as there is a diverse team of slack walking around. Don’t trust a soul, I know most jobs you are told this, but seriously be careful. The OSHA violations these places handoff to the 1099 workers is absurd. The hardest part of the job is becoming familiar with these properties and finding a fine line where you are respected and treated like the scum under someone’s shoe. If you complain and are new you will be cut off, if you are new and dislike your coworkers or vice versa you will  be cut off and finally if you are not exactly the kind of demographic they like to see you will also be cut off. Many of these places have people who are not exactly clean and under the influence and will cause you to miss packages or they will set you up along with your batcher to make it look like you’ve scanned a package, but you did not and it will affect you when you do not have it on your physical person, but on your actual route and make it look like you stole. So always count your packages and do not leave the warehouse in the event you are short packages. This goes back to the whining and complaining from your coworkers and your route will be what started with 35 packages to 49 because either they are tired, they don’t want the route or they know they can get away with it. A lot of time they take small cars to avoid taking so many packages. The most enjoyable part of the job is being stuck in traffic for nearly an hour at times, and you are still expected to return to the warehouse quickly to begin your route by entering and making fake chit chat, gathering your route, if your person bringing you packages isn’t flirting or apologizing to other women1099 employees about giving them too many packages, and then scanning them to ensure you received them all and then placing them in your vehicle and finally departing to again be in traffic. Usually the preferred drivers you will meet are assigned areas they demand and this goes hand in hand in the manner that the warehouse management team manipulates the monopoly and sends you back to square one at the end of each month. 
Preferred Partner Windows
Hours Worked (2 ways to qualify)
1. 60 hours worked per month with 16 of those 60 hours
coming on weekends (Saturdays and Sundays)
2. 120+ hours worked per month
On-Time Delivery
Greater than 95% of packages
delivered on time
Number of Dropped Shifts
1 drop for every 25 shifts worked
benefits
$200 Monthly Bonus
Paid out the first week of the following month
(so if you qualify based on your work in April, you
will be paid the first week of May)
all other rewards will be announced
on a monthly basis via email!

Many times on weekends, if you are not a brown noser they will only give you one weekend shift per day(Saturday one shift and Sunday one shift) you would need to work all month to qualify. Only the favorites get the all day shifts.
Other times you won’t meet the 95% mark because either the complex shut off it’s key fobs readers because someone died, the place has been robbed recently or they don’t like you because you’re with fetch. This will happen in many gentrified places as for some reason they tend to watch you on cameras and laugh when they shut off the key fobs and attempt to act as if you’re in the wrong. Beware and do not get snappy as this is against policy, just get there and go you got three hours and $51 to make.(2 hour shifts are $34)
Dropping shifts ? Don’t drop unless your mother or sister works here so she can pick up your shift and work for you under your name(many times the warehouse will allow you to do this, if the batcher can relate to you due to your background) 
In order to accumulate these hours you would need to come every single day even if there is no work and eat some viennas in the car all day to save your gas and wait. Otherwise you will drive too many times home and back, for only $17 and sometimes the warehouses will try to text you to not come to avoid paying you. If you decide to show up and they texted you not to you may or may not get paid. They will do everything to set you up to ensure their money stays high while you run out. And what ever you do use a spare phone don’t use your phone as they use spyware to track your every move on a daily basis including safari, sms and any overlay apps you have these people are living in the future and making sure to hold you accountable in invasive ways. Do not use your personal phone whatever you do. All of DFW is a nightmare, if you are at AMZ you should count your blessings and not use softwares to cheat, this is why places like this are reaping the flexors and leaving them in the dust. Keep doing good there and make sure you don’t get fired. This place is not it.

What is the best part of working at the company?
The actual job duties themselves are fairly straightforward, some of the coworkers are nice and make the job more enjoyable 

What is the most stressful part about working at the company?
The management is absolutely careless and useless. They have no clue how to utilize the technology or platforms integral to the company's daily operations, nor do they really seem to have a general understanding of their role and how to do it effectively. They are constantly micromanaging, making unnecessary sweeping changes, criticizing work, firing people with no good reason, and avoiding many their actual job duties. To make matters worse, literally every single department in the company, from hr, to cx, to ops, etc seems to exist within the same level of chaos. There is no chain of command or thought process, people are just making decisions because they are forced to and hope they don't get reprimanded for making the wrong choice. The executives could care less about meeting any sort of SLAs because they know the apartment properties don't want to deal with package logistics so the quality of service is abysmal and no one cares enough to change that. This is a truly awful, predatory, inept, and unprofessional startup and I'm anticipating mass layoffs if they're unable to retain all of their contracts with the property management companies 

What is the work environment and culture like at the company?
The work environment is toxic, petty, stressful. The company as a whole does nothing whatsoever to create or encourage a positive or supportive culture. They claim to have "lots of room for growth" but very few employees actually get hired for promotions, often times they bring in unqualified and egomaniacal outsiders  

What is a typical day like for you at the company?
Start your day with an announcement that several policies have changed without any due diligence done to assess whether the policy changes are constructive or even necessary. Answer several emails from your boss, who is the living embodiment of micromanagement and condescension, about requests for anything from subordinate performance reports for subordinates that were fired by them several weeks ago to "how do I add an attachment to this email". Provide training to subordinates that should have been provided during their initial training period but wasn't, then train several individuals that are above your pay grade about how to do their job, because their bosses neglected to train them correctly as well. Spend several hours attempting to get a reply from the operations teams that are chronically unresponsive about packages for residents that will call back every hour on the hour until they finally have their Amazon package that has been stuck in limbo at the warehouse for several days without explanation. Submit requests to a product team that inevitably enter a void and go unanswered. Get reprimanded for not being able to answer 5 different support requests simultaneously. Answer several additional emails from your boss as well as directors of other departments your job title has nothing to do with. Have one small win when you finally get a chance to fix a problem. Get told you did not fix the problem fast enough. Clock out.

Log in scan your packages deliver packages done. Repeat 3 times a day

Trust your supervisor and local manager let them handle the stress 

Upper management is constantly changing and everybody has a new idea that sounds good on paper but doesn't work in real life and get mad like a toddler like its your fault.

Unrealistic goals made by people who have never worked out in the field. Meetings on everything every day on the computer. 
Contractors paid better and treated better than W2 workers. Contractors get bonuses and perffered treatment easy routes . W2 gets same or more workload for cheaper pay and no bonuses and left9ver routes that are problematic.

Everything is written up from calling out sick to act of god. You can be struck by lighting and still be written up for not following safety standards of seeing into the future and avoiding standing in that spot. Or call out sick use your sick time pto following their guidelines and still get a written warning. 

Micro manage your driving by having gps monitors and cameras on the old beatup vehicles you use to deliver.  Written up for harsh braking, acceleration, speeding based on outdated gps info, hard corners. Camera alarm will go off if you drink water, wear a same color shirt as a seatbelt,  sneeze or cough covering your mouth thinking your talking on a cell phone. Cameras in van are 8k quality pointed at you while the camera pointed to road is potato quality that cant read a license plate 5 feet in front of you. 
Vans are 5 years old or newer but have been rolled down a mountain sideways and tapped back together using off brand duct tape. But the engine, tires and mechanical are in great shape. 

Culture is ok high turnover though



I really enjoyed this job at first. The people were great and the compensation was fair. The job itself was engaging as you are constantly problem-solving and engaging with clients. My concerns started after higher-ups sent out a mass email about a huge grant the company received, 2 weeks later they proceeded to cut benefits, and the next week they made an announcement clarifying that the only break provided by the company was a 30-minute lunch. In training, we were told we had 2 additional 15-minute breaks. Overtime was also "VolunToldy" If you did not want to work additional overtime you had to provide a reason.  Additionally, when talking to my lead about my concerns I was told they had been there for a year and had also seen the company degrade through that time and was also losing faith. It seemed that the current growth was unsustainable and building towards a buyout. As a customer service expert, it was difficult getting responses from the facility and watching as failures in the system affected residents. I heard from multiple members who trained me that the main problem they were facing was 1099 workers, though this was unlikely to change. I can attest that while I was there I saw many examples of this in terms of theft and unreliability. It is disheartening hearing from higher-ups that they know these problems exist but do not want to address them or change the way the system works. In the end, I decided that this was not a good fit for me and left to pursue work elsewhere.

Should definitely look elsewhere worked for the warehouse for 2 years no ac no heat extremely poor work conditions..No one ever came to do a walk through  since building was established or check on employees work conditions..if you enjoy being underpaid logging thousands of packages with no incentives  and putting away packages in extreme heat conditions with no water or ac this is the job for you! And in the winter freezing no heat! They seem as though they care about there employees with all honesty they dont!! & to my experience was very evident for 2 years theres no room for growth and they show a-lot of favoritism and your basically overlooked if your not smooching up with managers!! They send drivers across the city to deliver packages underpaid and being on the face front of maim streets with garage doors up everyone can look inside and theres no security measures in place for there employees being threatened by angry customers and drivers too often with no solution report to HR AND NEVER RECIEVED A SINGLE FOLLOW UP AFTER MONTHS THIS PLACE DONT DESERVE GOOD HARD WORKING PPL IF YOU WANT A JOB I STRONGLY ENCOURAGE ANYONE TO DO THIS TEMPORARY THE WHOLE MANAGEMENT IS A JOKE to the top of chain command!! 

I have almost been working there for 2 yrs and had been going above and beyond for the company to where i would deliver packages almost my weight to fixing other drivers route when they delivered wrong. And now the company has blocked me from being able to pick up hours but haven’t given me a reason why. They are unprofessional when it comes to communicating with the employees since ive been without being able to pick up hours for more than 2 months because they are blocking me but not once have they reached out to me to let me know if i did anything wrong. This all happened when i had an issue with a resident and escalated it to HR since the warehouse wasn't taking action and continue to send me to the same location. Im assuming they were not thrilled and instead of talking about the situation they just decided it was best for them to just block me from being able to pick up hours. Also i was being used because of the size of my car they would give me the biggest boxes and batches and also the furthest because i was able to fit more in my car. At first i loved this job alot but then I noticed they only want use people to their needs. It was fun while it lasted but the company doesn’t care for the employees at all! 

As a driver, picking up shifts is difficult. They pay you for a specific timeframe but give you routes that require more than the time frame provided. They do not pay for any time spent past the scheduled yet require you to complete your route.It’s difficult to find where access keys are located Maps are provided but very unclear. Warehouse staff was impatient and didn’t give clear directions on picking up your assigned route. No equipment is provided but is necessary it complete the job efficiently. The job is not difficult but with more management and the lack of clarity the experience was when I could’ve gone without. Excepting shifts and having them removed without notice as I was on my way to the warehouse. Having to guess which route is mine by scanning multiple areas to figure out what I was supposed to be picking up, having to carry large heavy items up flights of stairs through maze like apartment set ups, because elevators were down. Being insulted and harassed by security staff at complexes due to having difficulty finding lockboxes. It was an unnecessary hassle especially with the low pay rate for what was expected with larger routes.

15/hr just isn't enough for the amount of volume you're expected to move in 2 hours. Not to mention driving between multiple properties while not being paid for mileage. the company was fine at first but slowly grew to disregard the driver. i just hope moving forward they pay their drivers more for what they go through because its truly highway robbery to have a fleet of drivers that will pick up & deliver packages in their vehicles and the company only pay 15/hr. So the next time you as a driver find yourself overworked in that brief 2 hour period sweating, huffing & puffing, carrying those chewy dog food boxes, fighting for hours like the hunger games, putting milage on your car etc.. just image after all that running around someone handing you three 10 dollar bills, patting you on the head all while telling you to fetch.

from human to human, you deserve better.
we all deserve better.
but not this.

honest review



The good part is that no one is there checking your work or breathing in your space. The bad part is everything else. You go to many different places and many packages to deliver in a 2-hour window. You can take the work as an exercise, but if you work well, Fetch company workers will exploit you while giving low packages to people who don't work as suitable only to fire them quickly or to leave them working less than you, earning the same as you. They say they are flexible, but management gets mad at contract workers for dropping shifts as they please even though entirely correct to do so while following some rules like you can't drop a shift in less than 2 hours. There is no ladder to climb here, and there is a lot of favoritism, so if you plan to work here, my tip would be to make sure you have this as a side hustle, nothing more.

Fetch is a service with a bad reputation, mostly because it is an apartment-wide amenity, and not a service from which one can opt out. Being forced to use and pay for a service does not lead to a good reputation. Working there was mostly fine, but I got the feeling that new management that was brought in about a year and a half ago was working towards refining the department processes so that they could outsource the customer support team. Then most of us got laid off all at once, even department management. 

The option to work from home was great though, and the workload never seemed too overwhelming, even during peak season. Ultimately, this company feels like it is being built up to be sold, and not to foster a solid team.

Top Job Titles	Average Salary
Customer service representative 4 salaries reported	$19.50 per hour
Operations associate 1 salary reported	$16.50 per hour
Delivery driver 1 salary reported	$36,000 per year
Warehouse associate 2 salaries reported	$18.25 per hour
Warehouse supervisor 1 salary reported	$19.75 per hour

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